Indian Bank — spgrs not working to make a complaint / check the status of complaint

Address:

Indian Bank, Venkatapurm Branch, 600053

I have filed complaint with the Indian Bank SPGRS with Complaint NO.IBCWE[protected] on March 13, 2018. We have not received any response from them so far. When we tried to check the status through customer care they said the SPGRS response says that they need the Branch Name & Account Number. I have clearly mentioned all the details in my complaint. I was ready to give the details once again but the customer care person asked me to once again go to the SPGRS site & register the complaint. When I tried to open the website i found it is not working. I once again called the customer care & asked him to provided any alternate mail id. They said there are no mail ids but we have to complain only through SPGRS. Its very pathetic to make a complaint that the complaint website itself is not working. Indian bank is holding our hard earned money and dodging us without paying the amount due to us. We may have to take the issue to the next level.