| Address: | Teachers Colony, Kolathur |
Kind Attention:GM / DGM - Customer Care
I am a customer of your Bank at Vivekananda Nagar Branch, Kolathur, situated in Vivekananda Main Road, Kolathur
This is about the unruly and uncourteous behavior of the present Bank Manager in this branch.
Myself and my wife are having a joint Savings Bank Account and both my daughter and son are having individual savings bank account at your Vivekananda Nagar Branch.
We are also having Fixed Deposits in your branch and also having Jewel Locker facility.
When we approach the Bank Manager for any enquiry or supprot with regard to Banking Work / any loan at the first instance the Branch Manager asking whether I am having Salary Account in this Branch and if not he has straight away said to approach the Bank where am having Salary Account getting credited and take the facility and decline our request.
When we said that we are having Savings Bank account and also having Fixed Deposits, he said that only because of holding Account it is not possible to provide any loan to us and denied any further discussion in this matter.
After the above incidence, today (02/12/2020) my wife and my son both went to the Branch and requested to help in applying for educational loan, for which the Branch Manager has not replied properly and not conducive manner (very much unpleasant) with my wife and son saying it is not possible to give educational loan for us and said to go where we are having salary account and approach there and we do not have any hold here to give loan.
For which my wife said that we will provide all the required details and documents for getting this loan like my salary slip, Form 16 and Income tax filled form etc., ... However, the branch manager has said that not possible to do anything on this and diverted my wife to go for other bank for getting this loan and further also said whether we are recording this conversation in our mobile.
We would like to humbly state that we are deeply wounded by the bad behavior of the Branch Manager and the way he behaved with a Bank Customer, he has not even asked about the Student Details, Marks Secured and College fee paid details.
The branch Manager was not in a mood to ask any thing productively and even not behaved courteously with the Bank Customer.
Not only for this reason, even when we visit branch for operation our jewel box locker, the Branch Manager will make us sit for long time to come and open the locker. Even in urgency we are made to sit and wait for no reasons.
Since, we are operating this bank account due to proximity to our house and also because of Nationalized Bank we feel safe to do banking with your Bank. Due to proximity and close to our house we approached this branch availing the Loan.
We are sorry to say that, we are totally upset with the behavior of the Branch Manager and If this type of treatment we are getting from the Bank Manager, then we have no other option to close all our banking connections with Indian Bank because of a wrong person sitting as a Bank Manager.
We are very sorry to say this. Please do the needful.
With Best Regards & Thanks
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