[Resolved] Indian Health Organisation [IHO] — non receipt of thyrocare voucher after payment

shively

from Delhi, Delhi

Website:

www.iho.in

I opted for a thyrocare lab test package for rs 999/- on 7th sep 2017.

The payment was made on the iho website through a credit card. I did not get anything even though the website claims "instant delivery of voucher".

On enquiry with customer helpline was told that payment has not been received. I obtained the transaction id (024941 dated 7th sep 2017) from the bank and emailed the details. No response.

On enquiring through the customer helpline was bluntly told that the backend does not work on sat and sunday so we cannot help. You can call back again on monday to check.

I wanted to have an urgent check and now i do not know when anything will happen.

The company should send me the voucher immediately or refund my money they have already received. Also they must remove the claim written boldly "instant delivery of voucher" from their website.

Pravin shively
Email : [protected]@gmail.com

Was this information helpful?

No (0)

Yes (0)

Oct 22, 2017

Complaint marked as Resolved

Indian Health Organisation [IHO] customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2017

Indian Health Organisation [IHO] Customer Care's response Dear Mr. Pravin,

Wellness Greetings from Indian Health Organisation!

In reference to your issue/concern and as per your telephonic conversation with IHO representative, we hope that your query regarding thyrocare voucher stands solved now.

Should you have more questions, feel free to write to us at [protected]@iho.in or call our helpdesk number[protected] between 8:00 AM till 8:00 PM (except national holidays), and we would be happy to help with your health benefits.

Regards
IHO Team