[Resolved]  Indian Health Organisation — Refund not received

Address:

Hyderabad, Andhra Pradesh

I received a call from IHO stating that they are part of WHO and said if I own an IHO card I will be offered 50% on consulting + 20% discount on Hospital charges and major surgery and treatment etc etc. And gave me information about the policy and suggest me to purchase Rs/- 2950 plan for family of 4 members. He said that I can use these cards in any clinics, any hospitals in any place. If I am not satisfied with the plan I can go for cancellation, there will be no extra charges for that and entire money will be refunded he said. He insisted me to buy this policy and I got convinced as there will be no charges if I go for cancellation later. We are family of 5 members so I have done extra payment for 1 member and paid total of Rs/[protected]+510) through IVR- Credit card.(Registered mobile: [protected]) After few days I have seen details about my plan in IHO website then I had realized that during purchasing the IHO representative gave me totally wrong information about the plan. I see in website that cards will be accepted only in IHO network hospitals ( I tried asking in Yashoda hospital, Secunderabad but didn?t accept) and then I decided to cancel my membership. Immediately I called to IHO customer care "Jyothi" and told the same. She said that cards are ready for printing and they have some rules and regulations that they can?t accept request for cancellation before the cards get dispatched to me and also said I can raise cancellation request after getting the cards. After few days I got a call regarding welcome KIT and they are about to dispatch it. Got the cards 2 days after the call. I called the customercare for raising cancellation request. Then they were trying to convince me by giving some other plans and some insurance coverage etc etc. I said that I?m not interested in any plans and requested them to refund my money. They cut the call simply without responding. I called them again and again. No proper response. After few Days I got the call from another person saying that they can reduce 1000 Rs/- for that plan if I want but can't cancel the plan and also said like cancellation request is accepted only before the cards get dispatched. Same discussion was going for some time. Later I got call from another person that they can give 50% money refund (1730 Rs/- ) after I send entire KIT back to them. I was not agree with them and they simply cut the call. Again I got call from another executive the next day saying that after calculation only 500 Rs/- they can refund If I go for cancellation.otherwise I won't get that 500 Rs/- also she said. Meanwhile I got a call from [protected] (True caller information- Name:Sahki Place: Delhi Metro) saying that they can increase my credit card limit as I applied for IHO Cards and asked me to confirm my credit card details. I have given my card number and expiry number. Later after disconnecting the call I have observed that he called from mobile number not from land line. I got a doubt and called him back asked about it. He was saying like they are mediators between my bank and IHO, they are provided with mobiles only. I just left that topic there itself as he can?t use that card without OTP/Password. 2 days after that I got a call from my bank saying that somebody is using my creditcard and trying to purchase something worth of Rs/-19, 000 in FLIPKART by giving random passwords. So immediately I asked them to block the card and a got a doubt on the person who called for me to increase my credit card limit so tried calling that mobile number which is switched off. I called IHO customer care[protected] and told about this credit card illegal usage. They said they can't help me on it. I have resent entire KIT back to the cancellation department of IHO. They refunded 500rs to my account. Please find the attachment for the same and sent me message like they refunded 1725rs. I have checked with my bank also. I request you to take immediate action on this and help me in getting my full money(3460 Rs) back please. Thanking you in advance..!! Nagender Pulluri +91-[protected]