Indian Health Organisation — Want refund of paid amount from Indian Health Organisation

Address:

Pune, Maharashtra

On 12-Nov-2013 I booked IHO Premier Preventive Healthcheck Plan (family of six members plan)of two years through IHO representative Mr. Karan. I have paid Rs. 14998/- through my SBI debit card. Mr. Karan told me that you will get verification call within 3 days. At the time of booking of membership I had given information of only two members (with guidance of Mr. Karan) and as per him I can provide the information of remaining members at the time of verification call. I have also sent a mail to them on [protected]@ihomail.com; [protected]@india.com on 15-Nov-2013 to update the details of remaining 4 members. On 16-Nov-2013 I got reply from [protected]@ihomail.com with message that "a representative would get in touch with you for a post transaction verification process before the membership is completely enrolled". I did some googling and I came to know about all their actual activites when I read the comments here and visited their website. They told that once I receive the Temporary card, in 14 days if I do not like the service they would refund the entire amount in 2 days. On 19-Nov I again enquired over phone on[protected] and sent mail on [protected]@ihomail.com, they replied on 21-Nov that they want my transaction statement for payment confirmation. On 25-Nov I have sent my transaction details for payment confirmation. Then I continuously do follow-up over phone and email for it. On 13-Dec I called them (Mr. Amit picked call) for the same issue, and asked for the status mail and they replied that "matter is still being investigated". I called them on alternate day and on 16-Dec they replied that "details of the case shall be shared with you shortly". Till 16-Dec they dint confirm my payment detail. So I sent them a mail to enquire "Why are you taking much time (more than 1 month) to track my payment when I have shared the bank statement?" I also wanted to know their payment gateway etc. On 18-Dec I called them again and they said that "My payment was confirm on 10-Dec-2013" and I also received the verification call. I was very surprised that how it's possible. I sent them a detail mail for what is happening. I have also requested them to close this plan and refund my amount due to the wrong information, false commitment, misspelling and unprofessional behaviour. On 19-Dec I called again and asked for the number on which they did verification call. This number was: [protected]. I also asked for the source of this number as my registration number is: [protected]. But they denied to provide me the name of the person who provide the wrong number. So I requested them to update my mobile number in the system and arrange a verification call so that I can close the membership and get refund of paid amount. For reference I also sent them a mail. They promised that I will get confirmation call within 2 days. On 21-Dec I called them again, Mr. Danesh picked my call and he said that I already received the verification call on 10-Dec-2013. I requested him to check my mail from satya.[protected]@gmail.com and also informed that till 16-Dec my payment was not confirmed so how can they arrange the verification call. If they did then why they provide the wrong information over phone and mail continuously. I am very frustrated, disappointed for their pathetic customer care and wrong information. It is very time consuming, painful and cumbersome task to do follow-up of the issue with IHO as they dint track the complaint, dint provide mail update, wrong information etc. I have decided to come out of this membership and wanted to get the refund of the paid amount. I can also send all the mail communication done with IHO. My registration number: PIAPL00390. Track Id (Transaction Id): 46198 Please take appropriate action for this company and give me my full amount refund Rs. 14998/-. Please help me. Official website:- www.indianhealthorganisation.com company heldesk email id - [protected]@ihomail.com company 04 address as per details below:- Head Office Indian Health Organisation Pvt. Ltd. 64 Okhla Industrial Estate, Phase ? 3, New Delhi ? 110020 Hyderabad Branch Office Indian Health Organisation Pvt. Ltd. Ground Floor, Plot No. 32, Street No 1, P G Road, Sindhi Colony, Opp. Tennis Court, Secunderabad-500003 Mumbai Branch Office Indian Health Organisation Pvt. Ltd. 811, 8th Floor, B wing, Sagar Tech Plaza, Andheri Kurla Road. Saki Naka, Andheri East - 400072 Chennai Branch Office Indian Health Organisation Pvt. Ltd. Ground Floor, CCS Tower, No. 14, Periyar Road, T. Nagar, Chennai- 6000017 IHO Help desk number:[protected]. Regards, Satyanarayan Agrawal Mob: [protected] Email: satya.[protected]@gmail.com