Indian Oil Corporation [IOC] Complaints & Reviews

This is very serious problem which i faced in last few days, I have an LPG connection of Indian Oil, last few days we noticed that there is leakage in cylinder then we approached to the distributor which is very next gate from my residence (Distributor Name : G.S.Enterprises [protected],[protected]) they replied that we don't time for service & not have any person. Then i called to Toll-Free Number:[protected] mentioned on indian oil website, they also not have any solution about the same.

Then i called all the mobile numbers which is mentioned on Indian oil website all are switch off.

Now I can`t understand where i go for service, already LPG prices are hiked a lot, but not service policy in there terms. This is very serious matter company is only selling there products & government is supporting to them.

Please Help me out - [protected]

DEAR SIR/MAM

MY CONSUMER NUMBER IS 4101 USER NAME IS KAMLA DEVI R/O- 16/686 H-BLOCK STREET NO-12 BAPA NAGAR KAROL BAGH NEW DELHI-110005 INDIAN GAS IAM NOT SATISFIED WITH THE SERVICE AS THE DISTRIBUTOR DALIP GAS SERVICE PUSA ROAD NEW DELHI INDIAN OIL GAS DISTRIBUTOR IS NOT DELIVERING THE CYLINDER TIMELY. IT HAS HAPPENED TWICE. THE STATUS OF CYLINDER BOOKED CURRENTLY BY US ON OCTOBER 15 ,16 2012 HAS BEEN SHOWN AS DELIVERED IN THEIR RECORDS ON OCTOBER 19,2012 BUT NOT STILL RECEIVED BY US.


THANKS

KUL BHUSHAN

I am using Indane Cylinder and my Distributor is " Sri Guruvayurappan Gas Agencies ".

I have booked my refill on 09.09.2012 and reference No. 436114, I have not got the refill till today(25.10.2012) approx 50 days.

When tried to contact our Agencies it is not possible atall they use their Phone for their outgoing calls only and do not respond any incoming call else they simply keep the Phone receiver outside.

Hence I registered a complaint with Indane thru their Toll free Number on 15.10.2012 and the complaint # 677831.

But from there also no response. Kindly do the needful for addressing this issue

Thanks & Regards

Ramesh. M
Mob# [protected]

Respected sir/mam,
i am H.R. Meena my consumer no is 143655.i have booked my gas for refilling on 11/9/12.
but i still didnt receive the gas yet.on 25/10/12 i received a message on my mobile saying that my cash memo is 4590 and gas will be delivered against booking. my booking reference no is 279034.
I hope my complain will be solve soon.
my mob no is [protected]
THANK YOU
Hari Ram Meena

I have indane gas connection from M/s siddhi vinayak indane gas service,jwalapur, haridwar. I want to book the refilling for my gas cylinder since last 5 days by telephone. They had cal given two telephone no i.e.[protected] & [protected] but they not pick phone. or not responding. so that we have suffering due to the agencies unethical behaviour.please take action accordingly.

Regards
Rakesh

I have applied for a new gas connection at Sri Srivastava Gas Agency(Indane Gas Dealers), Guntur, Andhra Pradesh. I have got a intimation letter stating all the charges which states:
Deposit :1250
Hose : 150
Installation charges :100
Regulator charges : 150
Gas Book :20.

But I approached the dealer he demanded 3300 on total for connection excluding refilling charges.
I spoke to him regarding all the rules and regulations and there has been a dispute for about 20mins. He even tried to beat me. Finally when I call upon my friend who works for HPCL as vendor, then he reluctanly taken 2300 for the connection.
If this is the situation with myself, then what might be the torture normal people would be facing who have less or no knowledge about rules & regulations. I tried to complaint with indane gas but i couldnot contact them after many efforts.
I think somebody should look into the matter.
Chaitanya

1. I along with a number of consumers of Indane Gas connected with Amar Sheshnath Indane Service , Sauram Road Lohatia, Nandganj, Ghazipur (UP) (Distributor code No 0010235) are charging extra amount other than mention on their refill voucher / bills.

2. I therefore request your kind honour to taken immediate disciplinary action against the Dealer and deput your vigilance team for the sudden and surprise visit . raid on the spot to check its monopoly and backmailling . So that the consumers can get their lawful quantity of Gas and its delivery in time on correct price .
3. The same complain has already been sent to the Indian Oil Corp Ltd (MD), Indane Area office Allahabad 5th floor, Indra Bhawan, Civil LinesAllahabad Pin 211001 on their email address [protected]@indianoil.in and Indian CVC Delhi Sunil Singh on their email address [protected]@iocl.co.in .But still there are no progress.

4. Your co-operation and immediate action will be highly appreciated in this regard.

Our email ID [protected]@gmail.com
Contact No [protected]
Consumer No AS4325

My Self Inderjit Singh , R/O Vill: Rampur Sahni, P.O: Partap Nagar, Tehsil : Nangal Town Ship , Distt. : Ropar, Punjab. I, am respectable and law abiding citizen of India. I am holding an Indane gas connection vide consumer number 8927 with Nangal Gas Service from last 15 to 16 years. The incident which happened from Many days was totally shameful and ridiculous. Both the telephone numbers i.e.[protected],[protected] are always engaged. They Were not picking Up their both phones.

I have huge need of cylinder. Agency is about 10 Kms from my home ,Where i can book my cylinder.?
It is serious negligence, deficiency in service and unfair trade practice of Nangal Gas Service officials.
It is my humble request to your good self to please accept this complaint and take necessary action against the Nangal Gas Service.So that public at large should not be harassed in future.
Waiting for reply of action taken by your good self. Therefore I request your kind self to look into the matter and make arrangement for early booking please.

Copy kept for further Necessary Civil and Criminal Action.
Inderjit Singh
R/o Vill. Rampur Sahni,
P.O Partap Nagar,
Nangal Town ship,
Cell: [protected]

Dear Sir / Madam:

I am an Indane User from past 1 year in Bangalore. I got transferred to Kochi on 25th August, 2012. I collected all the required documents, surrender documents etc and submitted to Indane Gas Agency in Tripunithura.

But I have not yet received even a single cylinder. I am trying for the same from September 1st. It is now more than a month and I have a small baby for whom everything needs to be bolied, even the feeding bottle.

It is very difficult to survive without LPG cylinder. Every day eating from hotel is making my family sick. Please help me and give me the connection. .

Gas Agency people says, new connections are not been given, hence not giving us. But ours is not new, transferred from a different state.
New place, and no gas to cook.... See our pathetic condition !!!...

Please help, thinking about my baby atleast !!!!


Thanks
Agin
[protected]

To

Sandeep Kumar
House No 977
Phase 2 Ram Darbar
Chandigarh
Chandigarh Chandigarh
160002
sandeep.[protected]@aircel.co.in

[protected]



Dear Sir(s)
Sub: You Letter/Complaint ref:-
Registration Number: Description:
647141 I am not able to get the second cylinder from the last six month. every time they told you have to wait another six month . pls help


has been forwarded to our FeedBack Officer

We thank you for your feedback. This has been Registered vide No. mentioned above. Please quote the above Registration number in your future correspondence / follow up with regard to this feedback. you can also track status of feedback using this Registration number.

We sincerely thank you for your valuable feedback on our product / services. We shall soon revert to you on the same.
Assuring you of our best of services always, We look forward to more Feedback & Suggestions from you. Your valuable Feedback / Suggestion help us improve our Services.

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This is an Auto generated acknowledgement.

Thanking You

Yours Sincerely

Dear Sir:


Subj: My Consumer No. A28088 & SV No. 7132301
Change of Address and Surname not added as per my address proof
---

With reference to my above consumer no. I would like to book second (double) cylinder. In this regard I would like to bring to your kind notice that, I was staying at Plot No. 34/A, Lasminagar Near Picket, Secunderabad – 500 026 now I have shifted to 1st floor in the same address. I request you to update my address in your records as, Plot No. 34/A, 1st Floor, Laxminagar, Near Picket, Secunderabad – 500026.

I would like to bring to your kind notice, that my name was entered by surname only, in my correspondence and academic records I have entered my name with surname and my father name i.e., A N Shiva Shekar the same proof was produced at the time of new gas booking connection in the year 1993 but in your records you have entered as, A. Shiva Shekar. So I request you to change my name and address.

Please do the needful
Thanking you,
Yours truly,

[A.N.SHIVA SHEKAR]

My consumer number is 42863. Name of the doistributer is M.M.Enterprises., Distribter Phone numberis 23531044. To day morning at about 11.30 A.M. I tried to change the cylinder. When I put on the regulater the gaswas leaking with force. After trying for 3 times, I have tried to contact the distributer but there was no response from the above given nimber. When I checked the cylinder, I observed that rubber gasket inside the neck of cylinder is not there. It seems the concerned people are not checking the cylinders before supplying to the consumers. These type of lapses may lead to disasters causing loss of life and property. I request Indane company to take necessary action to avoid these type of lapses.

she is very arrogant, disturbed every time, i have been using the service from 2 yrs without any connection, they always have shortage of supply in winters,if 2-3 holidays come together, its drought like situation in cantt, she has monopoly over there, from last yr i have been following up for new connection but still i am told every time'' stock nai h ,stock ayega to denge'',always i have to take leave from company and then used to go there and come back disappointed. Rahul, Jalandhar cantt

I made a booking on 18-sep-2012, and still have not received gas cylinder.
I have only one cylinder also I am a new customer and this was my first booking.
And the agency is also not responding properly, I last talked with Mr. Sanjay Singh (he claim that he is the senior of the company / agency), and that was a very bad experience in my life he, don’t have discipline to talk with a customer.
His last work ( I will not provide the gas at your home, you may do whatever you-can)

Subject: Mental harassment to senior citizen due to delay in transfer of Indane gas connection by City Gas Services Sector 37 Chandigarh

Dear Sir/Madam,

My husband Shri Ram Sahai Verma was holding a gas connection with M/S City Gas Services Sector 37 Chandigarh under consumer No 24079, S.V. No 271844 dated 22/11/1993. My husband expired on 28/01/2010. I went to city gas office to get the connection transferred to my name after completing all the necessary documents as advised by them but city gas officials refused to do so and said they do not have stationary. Then I went to Indane Area office Sector 19 B Chandigarh and met deputy manager Mr. C.H. Dogra regarding my case. He also suggested in writing to M/S City Gas Services Sector 37 Chandigarh that the name of consumer should be changed in death case from husband to wife as per IOCL policy but M/S City Gas Services officials refused to do so and told me the same excuse of not having stationary and asked me to come after fifteen days. They told me that the matter could be delayed even further if the stationary is not available. Their manner of dealing with customer is very rude specially for the senior citizen /old persons and being an old lady it is also very difficult for me to visit their office again and again.

Kindly treat my case urgently and sympathetically so that I am saved from further inconvenience.

Thanking you

Vijay Verma
Phone [protected]

My Indane Consumer No is 76954(Chennai). I had booked a refill on 19th Sept 2012 through IVRS vide booking reference 278337.
Whem I checked the status a week ago, the IVRS said the distributor had cleared bookings upto 29th Aug 2012. I checked the status again on 2nd Oct 2012 at 17-00 hrs. To my surprise the IVRS repeated the same information (29th Aug ). On 11th Oct it is showing 3rd Sept 2012.
To me it appears that either the distributor is deliberately not up-dating the delivery status so that he can continue with out-of turn deliveries, without raising any suspicion or your refill supply time in Chennai is 40 days from date of booking.
As Indane Administrators, do you agree that in Chennai, a booking for refill done on 4th Sept (37 days ago )is not cleared by you as on 11nd October. If your average waiting time for a refill in Chennai is not 40days +, as being informed by your IVRS, what action are you proposing against the distributor for deliberately giving wrong information by not up-dating the delivery position for weeks at a stretch. If it is 40days why are the consumers kept in the dark and why no information through the media ?
Thanking You,
V.Shanker

Sir
I am customer of Marut Gas Service, Vrindaban Market, Dayal Bagh Agra phone n[protected]. My customer no is 15081. The dealer has stopped
registering my booking for refilling with the some objections. All the objections have been rectified and all requisite papers have been submitted 20 days
back. Still my cylender is not being booked. Dealer is always says it will be done tomorrow but still nothing has been done so far.
Marut Gas Service has always been a problem for custmers. Pl intervene the matter.

Sarjini Sahu
ph [protected]

Sir,

The gas connection was sanctioned a long ago,and that in the name of my father.In the mean time both my parents died.And incidentally I am the only son of my parents.Whenever I met the Distributor for changing the Consumer name in my favour they say about an affidavit to be made for doing the same. But the subject matter of the affidavit is never supplied,despite my repeated request.
Please help me to have a specimen copy of the affidavit so that I can change the Consumer name as my name in place of my deceased father.

PRESENTLY MY GAS CONNECTION NO IS : SP04167 AT NARENDRAPUR .

<Amitabha Sen>
Contact No: +91 [protected]

dear sir/madam

i am from kanchipuram
two year before get new connection Sri kamatchi gas agency at kanchipuram.

i get new job from karaikudi so i shifted gas connection karaikudi.
karaikudi agency no question, no problem next day ready my gas connection

my job period finished so
again my gas connection ,i have been shifted from karaikudi to kanchipuram

Sri kamatchi gas agency no reply proberly , they said you go to another agency and then
this agency you will get new gas connection only possible.
what about my deposit no reply.

transfer vocher valitiy one year.
already waste to 9 months.

please help me
thanks and regards
rc

I'm getting a message from 544111 since almost 1 year.
Here is the message details which I got recently
On 08-Oct-2012 : "Dear Indane customer, Your refill booking no.[protected].

On 09-Oct-2012 : "Dear Indane customer, against your refill booking 2036, cash memo 2039 generated, cylinder shall be delivered shortly."

I think this is a fraud. So I request you to investigate this matter.

Thanks!
Sumit
Mobile Number : [protected]