Indian Oil Corporation [IOC] Complaints & Reviews

sir, myself dr. navneet garg , i had apply for the new LPG connection of indane company at the TEJ ENTERPRISES, GOPALPURA BYPASS, TONK ROAD JAIPUR, RAJASTHAN on 15 oct.2012.
intially they were telling that they are not accepting applications for the new connection. when i told them that through the media i had heard that oil companies are providing the connection, then only they had accepted my application, and ask me to come afttter 15 days.

now on 2nov.2012, when i again visit , thy told me that they are not giving new connections. when i made the objection they provide me one mob. no. [protected] of RAKESH MEENA field manager. but the mob. no. either comming switch off or nobody responding .

kindly do needful, thanks.

Dear sir,
My indane gas dealer is Moonlight gas service at bhedreshwar, hooghly, westbengal.
Services of gas delivery has been very poor that is why I am at 75, continuing disturbance on their delivery schdule. as example last i booked gas on 2.10.12 (gas recd 22.09.12) but till date not delivered gas and status on online record that delivered as on today is 13.09.12. I am not understand particularly this supplier is totally failure but on near location delivery has been made 15 -20 days after booking.
Please look into the matter is very serious.
Consumer name: Janmejoy Majumdar, Age 75
my consumer no. 50325
Address: 53/3, N C Banerjee road, Govindanagar, Baidyabati, Hooghly 712 222
telephone [protected]

Dear Sir
My Consumer no K-19185.First I will give you thanks for Automatic Gas booking.Now I need not depend on mercy of Kasna Gas Agency.Still problem is not resolved fully according to me .Kasna Gas Agency is only agency who is providing Gas cylinder after 27 days . Other Gas Agency like Bhart as well as HP delivering cylinder in week time only. you can see the detail of mine Consumer No-K-19185 of kasna Gas Agency.Today When I have come to know about KYC form.When i have gone to deposit KYC Form with full document as per KYC Form. Mr Nitin of Kasna Gas Agency has refused to collect the form.when i have asked about it .Please Give me in writing . He Told me that I an Government Servant why i should give u in writing. He told me contact in side office .Office person told me I do not Know. Then I have contacted to Vandanage on Mobile .She has picked the my number thanks God .She told me that She likes to speak Mr Nitin but He has refused to talk to her owner, All Such Conversation has listen by Vandanage . I have tried to Contact to Renuka Shukla on her (mobile No [protected]) so many time since morning . In your Noida office (land line[protected] ) Lady Operator refused to give Email Id of Renuka Shukla. This is the condition Of Navratn Company of india in Delhi & NCR. I do not know What about Other Area.Today I am not in position to scan all the document because I am in Hospital.I request you Early action on this matter.I will be thankfull to you very much. Surjeet Singh MNo-[protected]

Dear Sir,

For your information Indan gas distributor and employees behavior is not good ,at the time of we reached there office they are give us abuse and say don’t come here again, we are not your servant, and about refill ,our due date is 25/10/2012 but its still pending, we make the queue from 05:00 am to 08:00am even after this there is no solution ,I am going for gas to distributor office from 25/10/2012 to till date but we don’t get the gas yet, and for blacker there is always gas available.
So its request to you that please do something for us and guide me what should I do.

Thanks & Regards
Customer Name –Moinuddine
Customer Address- Naibazar, Sant mariz road, Ward No. 3, Nehru Nagar, S.R.N. ,Bhadohi.
Card No. 0061394
Consumer No. – 002708
Customer No. - 0061394
S.V. No. – 333103/538968
SAP – 154099
Distributer Name and address – Mr. Vinod Shonkar , Bhadohi Gas Service, Nai bazaar road, S.R.N. Bhadohi

Dear Sir,

I've a domestic gas connection of Indane Gas(with Dankuni Gas Distributor) and my connection number is T 08276, which is in the name of Dipankar Polley, and it is my nick name. My good name is Debasis Polley. Now i would like to change my name in gas distribution card, but the distributor has asked me to deposit money of amounting Rs.1195/-. Actually they have treated my case as deceased one. In this circumstances i really solicit your appreciation and kindly get me out from the problem.

Kind Regards,

Debasis Polley

Sir,

My Consumer No.3564 is attached with PRADEEP Gas Agencies, Thalayolaparambu,Vaikom( tel-no.[protected],[protected]) . Last time I got the Cylinder on 18.8.12. and I re-booked the same on 20.8.12.But till this time it is not supplied.When enquired the distributor is saying that there is no supply.I am also eager to know that, what is the time period for the supply ? ( I am having two cylinders).Every time I am getting the cylinder after two months from the date of booking. And also the responses from the distributor point is very bad and rude . ( most of the time they are not picking the phone).There is also doubt that, they are supplying the cylinders to other people( not the authorized customer of IOCL) at higher rates.please look into my complaint and do the needful.If possible pl. send the detail of action to [protected]@gmail.com.

regards

Anie

RESPECTED SIR.

NON-DELIVERY OF GAS CYLINDER AND CANCELLATION OF REFILL BOOKING NO.1437

I, ABHAY KUMAR VISHNOI, (CUSTOMER NO. K-09174) IS REGISTERED AT
KASNA INDANE GAS SERVICES,GREATER NOIDA (DUSTRIBUTOR'S CODE[protected]

I HAD BOOKED MY GAS CYLINDER OVER PHONE ON 03.10.2012 AND GOT BOOKING
CONFIRMATION ON MOBILE VIDE NO.[protected] ON 04.10.2012.
AFTER 21 DAYS I.E. 25.10.2012 I RECEIVED SMS CONFIRMATION ON MY MOBILE
FROM NO.544111 THAT CASH MEMO NO. 13199 HAS BEEN GENERATED AND THE
CYLINDER SHALL BE DELIVERED SHORTLY. THEREAFTER I PERSONALLY VISITED TO
THE GAS AGENCY AND ENQUIRED OF DELIVERY OF MY GAS CYLINDER.
ONE GENTLEMAN WAS SITTED IN THE AGENCY/OFFICE TOLD ME THAT THE CYLINDER
WILL BE DELIVERED IN A DAY OR TWO. I WAS SHOCKED, ON 30.10.2012 AROUND
1.15 PM WHEN I RECEIVED SMS ON MY MOBILE FROM 544111 THAT MY REFILL
BOOKING NO.1437 HAS BEEN CANCELLED WITHOUT KNOWING ANY REASON/CAUSE
WHEN I WAS REGULARLY FOLLOWING UP DELIVERY OF MY CLYINDER AFTER RECEIPT
OF CASH MEMO GEMERATED SMS. IT HAS GIVEN ME MUCH MENTAL TROUBLE WHEN I
RECEIVED THIS KIND OF SMS AFTER LAPSED OF ONE MONTH TIME FROM BOOKING
OF GAS CYLINDER AND THE CYLINDER WAS NOT DELIVERED.

YOU WILL APPRECIATE THAT IT IS NOT EASY TO GO FREQUENTLY AND DAILY
TWICE/THRICE TO THE AGENCY.

PLEASE DO THE NEEDFUL AND TAKE NECESSARY ACTION AGAINST MY COMPLAINT
AND INSTRUCT THE GAS AGENCY TO ARRANGE DELIVERY OF THE GAS CYLINDER
AT MY REGISTERED ADDRESS WITHOUT ANY FURTHER DELAY, OTHERWISE I WILL
BE COMPLLED TO TAKE HARD ACTION AGAINST THIS KIND OF HARRASEMENT TO
THE RETAIL CUSTOMERS.

FURTHER I MAY ADD/CLEAR THE KYC FORMALITIES HAS ALREADY BEEN COMPLETED
ON 21.10.2012.

THANKING YOU,

ABHAY KUMAR VISHNOI
C - 92, DELTA - I,
GREATER NOIDA
DISTT. GAUTAM BUDH NAGAR (U.P.)
MOB. [protected]
CUSTOMER NO. K-09174

Dear Sir/Ma'm,

My customer ID is 133727 and SV no.is 320710 with the name of Mr.Rajkumar Rungta.
I am unable to book Gas due to misplace of SV papers, though i have provided all documents including,passbook,customer ID and SV No.,but service centre is not taking my booking without SV Papers, even they are not telling what to do?
I am facing this problem from last two years,
I am very surprised and want to complaint regarding booking of gas cylinder.

Please suggest,that what i can do, how can i arrange SV papers or Gas Cylinder?


Thanks & Regards
Kirtika Rungta
[protected],[protected]

I Manish kumar Verma bearing Indane Gas consumer number 26189 with your distributor Sumanth Flamogen at Raichur, Karnataka. Due to my official duty at out station I was unable to book any gas cylinder for last few months. For this my gas connection was deactivated. But On the day of 24th July 2012 I submitted the application for reactivation of the connection along with all the necessary documents(PAN Card, Electricity bill, Address proof and other documents related with KYC), at sumanth Flamogen distributor’s office and also sent a copy to Belgaum Office through professional courier. But there is no response from distributor as well as Belgaum office. Then again in this regard I sent a courier after one month to belgaum office but the problem is not solved. Again I sent a Fax through distributor to belgaum office which is also received by Belgaum office. But there is no action taken in this regard. It is very difficult to survive without gas connection from last 4 months. I repeatedly visit the distributor’s office hoping that the connection will be activated but they always said that “the same is not in our hand, you contact Belgaum office as they are not activated your connection”. For this poor service to consumer a complaint is registered at IOCL India bearing complaint No- 676944 on 15th Oct 2012. problem is still not solved

TO
The Manager,
IOC
Cochin
From
P.V.Sreenivasan(Customer No:32732)
NANDANAM XI/116A
Aboobucker Road
Padamugl
Kakkanad
Pin-682030
I am a consumer of IOC LPG from 21/03/1981.Now I am the customer of Maneesha gas agency,Tripunithura. I have booked a gas cylinder on 04/09/2012 booking No:328348.On 19/10/2012 I got a SMS message as against my refill booking 328348, cash memo 6003 generated cylinder shall be delivered shortly. Now the day is 29/10/2012 .Still I won't get the cylinder. And even they are not willing to answer my phone call.I am an Ex-service man making my own food because I am a widower Please act generously to me

Yours Faithfully,


P.V.Sreenivasan)Customer No:32732
NANDANAM XI/116A
Aboobucker Road
Padamugl
Kakkanad
Pin-682030

Petrol pump dealer situated near ashwini hospital C.D.A sector 1, cheating the people by giving less amount of petrol to the customers. To day (27.10.2012) I have asked the person who giving petrol of Rs.300
and also asked him to adjust the meter of rupees and petrol.But without adjusting the meter and the person replied this is a new type of machine so there is no need of adjustment. But I have marked the meter box,there was Rs.2.195 was visible. After few a second the meter box shown Rs.300. As I asked the person why Rs.300 came so quickly in a loud voice the manager came and asked the man to pour a petrol Rs.50. So I am very sure that the dealer of the petrol pump cheating the customers regularly.Because this type of incidence has already happened last year and i did not give much importance that time. So I request you take severe step on that petrol pump dealer.

Dear Sir,

I am an Indane Gas subscriber and my service connection number is 79219. I had booked on 13th Octobber 2012 my request for supply of new cylinder and my booking reference number was given as 357013. Now 13 days have passed since I booked for the supply of new cylinder. So far there is no information when the supply would be effected. My wife and I intend to attend weddings and other functions next month and we...

This is very serious problem which i faced in last few days, I have an LPG connection of Indian Oil, last few days we noticed that there is leakage in cylinder then we approached to the distributor which is very next gate from my residence (Distributor Name : G.S.Enterprises [protected],[protected]) they replied that we don't time for service & not have any person. Then i called to Toll-Free Number:[protected] mentioned on indian oil website, they also not have any solution about the same.

Then i called all the mobile numbers which is mentioned on Indian oil website all are switch off.

Now I can`t understand where i go for service, already LPG prices are hiked a lot, but not service policy in there terms. This is very serious matter company is only selling there products & government is supporting to them.

Please Help me out - [protected]

DEAR SIR/MAM

MY CONSUMER NUMBER IS 4101 USER NAME IS KAMLA DEVI R/O- 16/686 H-BLOCK STREET NO-12 BAPA NAGAR KAROL BAGH NEW DELHI-110005 INDIAN GAS IAM NOT SATISFIED WITH THE SERVICE AS THE DISTRIBUTOR DALIP GAS SERVICE PUSA ROAD NEW DELHI INDIAN OIL GAS DISTRIBUTOR IS NOT DELIVERING THE CYLINDER TIMELY. IT HAS HAPPENED TWICE. THE STATUS OF CYLINDER BOOKED CURRENTLY BY US ON OCTOBER 15 ,16 2012 HAS BEEN SHOWN AS DELIVERED IN THEIR RECORDS ON OCTOBER 19,2012 BUT NOT STILL RECEIVED BY US.


THANKS

KUL BHUSHAN

I am using Indane Cylinder and my Distributor is " Sri Guruvayurappan Gas Agencies ".

I have booked my refill on 09.09.2012 and reference No. 436114, I have not got the refill till today(25.10.2012) approx 50 days.

When tried to contact our Agencies it is not possible atall they use their Phone for their outgoing calls only and do not respond any incoming call else they simply keep the Phone receiver outside.

Hence I registered a complaint with Indane thru their Toll free Number on 15.10.2012 and the complaint # 677831.

But from there also no response. Kindly do the needful for addressing this issue

Thanks & Regards

Ramesh. M
Mob# [protected]

Respected sir/mam,
i am H.R. Meena my consumer no is 143655.i have booked my gas for refilling on 11/9/12.
but i still didnt receive the gas yet.on 25/10/12 i received a message on my mobile saying that my cash memo is 4590 and gas will be delivered against booking. my booking reference no is 279034.
I hope my complain will be solve soon.
my mob no is [protected]
THANK YOU
Hari Ram Meena

I have indane gas connection from M/s siddhi vinayak indane gas service,jwalapur, haridwar. I want to book the refilling for my gas cylinder since last 5 days by telephone. They had cal given two telephone no i.e.[protected] & [protected] but they not pick phone. or not responding. so that we have suffering due to the agencies unethical behaviour.please take action accordingly.

Regards
Rakesh

I have applied for a new gas connection at Sri Srivastava Gas Agency(Indane Gas Dealers), Guntur, Andhra Pradesh. I have got a intimation letter stating all the charges which states:
Deposit :1250
Hose : 150
Installation charges :100
Regulator charges : 150
Gas Book :20.

But I approached the dealer he demanded 3300 on total for connection excluding refilling charges.
I spoke to him regarding all the rules and regulations and there has been a dispute for about 20mins. He even tried to beat me. Finally when I call upon my friend who works for HPCL as vendor, then he reluctanly taken 2300 for the connection.
If this is the situation with myself, then what might be the torture normal people would be facing who have less or no knowledge about rules & regulations. I tried to complaint with indane gas but i couldnot contact them after many efforts.
I think somebody should look into the matter.
Chaitanya

1. I along with a number of consumers of Indane Gas connected with Amar Sheshnath Indane Service , Sauram Road Lohatia, Nandganj, Ghazipur (UP) (Distributor code No 0010235) are charging extra amount other than mention on their refill voucher / bills.

2. I therefore request your kind honour to taken immediate disciplinary action against the Dealer and deput your vigilance team for the sudden and surprise visit . raid on the spot to check its monopoly and backmailling . So that the consumers can get their lawful quantity of Gas and its delivery in time on correct price .
3. The same complain has already been sent to the Indian Oil Corp Ltd (MD), Indane Area office Allahabad 5th floor, Indra Bhawan, Civil LinesAllahabad Pin 211001 on their email address [protected]@indianoil.in and Indian CVC Delhi Sunil Singh on their email address [protected]@iocl.co.in .But still there are no progress.

4. Your co-operation and immediate action will be highly appreciated in this regard.

Our email ID [protected]@gmail.com
Contact No [protected]
Consumer No AS4325

My Self Inderjit Singh , R/O Vill: Rampur Sahni, P.O: Partap Nagar, Tehsil : Nangal Town Ship , Distt. : Ropar, Punjab. I, am respectable and law abiding citizen of India. I am holding an Indane gas connection vide consumer number 8927 with Nangal Gas Service from last 15 to 16 years. The incident which happened from Many days was totally shameful and ridiculous. Both the telephone numbers i.e.[protected],[protected] are always engaged. They Were not picking Up their both phones.

I have huge need of cylinder. Agency is about 10 Kms from my home ,Where i can book my cylinder.?
It is serious negligence, deficiency in service and unfair trade practice of Nangal Gas Service officials.
It is my humble request to your good self to please accept this complaint and take necessary action against the Nangal Gas Service.So that public at large should not be harassed in future.
Waiting for reply of action taken by your good self. Therefore I request your kind self to look into the matter and make arrangement for early booking please.

Copy kept for further Necessary Civil and Criminal Action.
Inderjit Singh
R/o Vill. Rampur Sahni,
P.O Partap Nagar,
Nangal Town ship,
Cell: [protected]