Indian Oil Corporation [IOC] Complaints & Reviews

My consumer no. 1895 and I am a resident of 28/37, Behind Munshi Market, 100 Feet Road, Chajju Pur, Babarpur, Shahdara Delhi-110032 (My Mobile No. -[protected]), M/s. Babarpur Gas Service (Indane Gas), C 3/4, Kabir Nagar, Babarpur Road New Delhi is the distributor for my connection. The following complaints against M/s. Babarpur Gas Service (Indane Gas), Kabir Nagar, Delhi-110094 are as under:-
1. Whenever I have been trying to contact though telephone the said agency phone remains busy and many time they have endless hold. I have been trying time to time over phone for booking the gas cylinder. But I am very sorry to bring to your notice that there is no response from them. The telephone nos. provided by them[protected] /[protected] remains busy and not answering, the gas has not been booked through telephone. Every time I have to face this problem for booking of gas cylinder.
2. If you go personally to book in his office & at the time of booking they told cylinder deliver after seven days but cylinder not delivered at exact time. Again you go to in his office they told cylinder deliver after two to three days or told slip hand over to delivered man Sh. Tiwari & if you tried to contact on mobile of Sh. Tiwari found Switch Off.
3. Some time I measured the cylinder at my own measurement and found the gas short in 3kg to 5kg in each cylinder.
4. On slip booking date mentioned three to four days before not actual date of booking.
5. If we want to book a gas cylinder before 21 days, yet this agency denies taking any booking before the said time. If you go personally to book in his office, you will be humiliated as if you are not a customer, but a beggar at his mercy.

Kindly look into the matter and ask the distributor to set his system properly & supply the cylinder of correct weight please.

Dear Sir,

This has refer to the subject mentioned in the captioned mail. In this regard I Anoop Sharma Resident of 1674, Brahmin Gali, Sohan Ganj, Near Kamla Nagar Delhi 110007. Wish to bring to your kind attention that we as consumer of your Gas Products since last 20 years , has following grievances from your appointed Dealer M/s LEELA GAS SERVICE 1799, Sohan Ganj, Subzi Mandi Delhi 110007.

1. We will have to wait for the delivery of Cylinders for at least Seven Days, since last two years.
2. The staff and management is not consumer friendly and always try their level best to misguide the customers.
3. They always tell customers about shortage of cylinders , where as there is always more than sufficient stock into their Warehouse.
4. They does not pick a single telecall, every time all customers has to go personally to visit their agency for small or big issues all the time, please note the bumber which enable you to try,[protected]/[protected].
5. Now a days they started harassing all existing customers to present Photo ID cards for booking cylinders.

We request you to please look into the matters and do the needful ASAP. We suggest a close monitoring of the movements of the cylinders , you will find some black marketing of the same by the mentioned agency. There is a need to audit their distribution data.

05../02/2011

To,
Commercial Officer,
Indian Oil,
Exhibition Road,Patna



Subject:- Regarding Disconnection of LPG connection.
Reference:- Consumer No-PNE3063


Sir,
I regret to inform you that my LPG connection got disconnected as verbally informed by your authorized agency M/s Puneet Nayan Enterprises on getting enquired after not booking of cylinder. I would like to know the proper reason for disconnection without any information. If any paper or document is required then requested to kindly inform us on under mention address so that we fulfill your requirement and avoid any disconnection.
we are your valuable and reliable customer since last 20 years. Details are being attached for your kind pursual.

With Highly Regard.
Thanking You.

Yours Faithfully,


Md.Shoaib Ahmad
Consumer Number-PNE3063
Permanaent Address:- House No-44,Road No-03,
Haroon Nagar Colony,Sector-1
Phulwarisharief,Patna-801505
#[protected],[protected].
Agency:- M/s Puneet Nayan Enterprises,
Paharpur,Patna Khagaul Road
Anisabad,Patna-800002.
Attachment:-
(i) Xerox of Consumer gas Card.
(ii) Xerox of Electricity Bill.



Copy To:- (i) Puneet Enterprises

Sir this is to inform you that my father is old and staying at kanura(ara) having an indane connection with consumer no 34264 dt 1/8/2001 at gas agency sl enterprises,garden house ,pakadi, ara 802301.Recently when contacted to the distributer we came to know that my connection has been transferred to sahpur(bihya) without our infromation.with regret i inform you that we are facing hardship and we are forced to purchase cylender by paying more money.how this possible that without giving request from out end our connection can be transferred to other agency.please do needful in bringing back our connection to the same agency.

I am a customer of Indane, having registered my gas connection with "Garima gas service, hoshangabad(M.P.)", lives in Hoshangabad city.

( Customer i.d- 15643, Name- Ashwani Mittal)

1)This distributor never suplies Gas cylinder on time, firstly books cylinder after 21 days of last supply, fine.
But then the receptionist books ur booking, based on her own will, sometimes disconnects call in between.
2) Then if booked, gas cylinder comes late, even many times comes after lot reminders.
3) Now, they are not booking Gas Cylinder on Phone, demands personal appearance there, and to bring Ration Card, Voter i.d. card.
4) this problem is not only with me but most of his customers.

Pl. tell, I being an engineer,working in Budni, how will i manage to be there and standing in queue, I can't do this at all, as world is shifting on even mobile booking, net booking type of things. are we goning in ancient times??

In the same city, Avirat Gas agency is not demanding same things and books cylinder on phone only, his supply is also very fast.
Can't we take strict most action on this distributor, in some hard way??

The Indane Cooking Gas dealer - Mallick Brothers, Dr. Prasad Das Mullick Road, Hooghly-712 103 (Phone Nos.[protected] &[protected] has been taking undue time to deliver cooking gas to its bonafide consumers. For example, I booked my gas on around mid-January, 2011 and was told that it would take about 15/20 days which means I should have received the gas by end of January. However, even today (4th Feb, 2011) the gas is not supplied to me. Nobody knows when it will be delivered. It is taking around 25 days which is quite crazy. Then again, once the gas is delivered, one cannot register his next requirement immediately - one has to wait another 15 days or so. This process makes a consumer worried how to manage the cooking gas problem even with double cylinders. The real reason of such delay is not known to common people like us, simply because this kind of waiting is not existing anywhere and obviously, much against our conscience, this leads us to think something fishy. Moreover, they cater to a huge radius of area and immediately another dealer should be appointed to mitigate the unnecessary suffering of Indane's bonafide consumers. Added to this, a large number of hotels, restaurants and caterers run in Hooghly-Chinsurah area for whom gas supply, by hook or crook, cannot be stalled. Indane should look into this problem and ensure timely delivery of cooking gas to its large number of DOMESTIC consumers in Hooghly area.
Yours sincerely
A bonafide consumer

Thayyil gas,Perambra road,Payyoli,the LPG distributor has been notorious for last several years, not only overcharging customers, and making undue delay in supplying booked refill cylinders but also not attending telephone booking for several hours continuously.

One has to spend more than 5 to 10 hrs (continuously or intermittently) to ger his telephone call attended by the said Gas agency. I have been dialling Phone nos[protected] as well[protected] intermittently with a gap of less than a minute , from 15.00 hrs to 17.00 hrs on 03-02-11 and 10.00 to 11.00 & 12.00 to 13.00 hrs on 04-02-11 to enable me to book a refill. Even though the said phones are working condition during the said periods the said gas agency deliberately avoided attending the phones .to facilitate syphoning of the refills meant for the genuine customers to others especially to Commercial purpose etc.

Non attending telephones by the said distributor is a regular and long pending grievance of the consumers of this gas agency. As the Area manager responsible for kozhikode Dist and other IOC officials of Kerala are hand in glove with this distributor,they seldom attend the Telephone booking .

Had the officials mentioned above been not involved in the malpractices of this Gas Distributor,they would have insisted this agency to facilitate direct booking through the website or IVRS system of Indane Gas booking. Why Refill cylinders booking through Indane Gas website is not possible with this agencylike others?. Why IVRS system booking (Toll free No.1260) is not possible in respect of this agency like other distributors?.

Dear Sir,

This is regarding Indane Gas booking through Sri Rama Agencies, Rammurthynagar, Bangalore. First of all none of their numbers work. Some numbers are always busy; either you call in morning or afternoon everytime it says that number is busy. Their BSNL lines are always busy. Please find below the details:

Number 1:[protected] [All lines is this route is always busy]
Number 2:[protected] [All lines is this route is always busy]
Number 3:[protected] [All lines is this route is always busy]
Number 4:[protected] [This number is always busy]
Number 5:[protected] [This number does not exists]
Number 6:[protected] [Never connects, always gives busy tones]
Number 7:[protected] [Never connects, always gives busy tones]

This is based on our experience on 27th Jan 2011 and again on 4th Feb 2011.
Since we were not able to connect the agency, we went to the agency physically and booked on 29th Jan 2011. But they are yet to deliver the cylinder till today though they say that wihin 3 working days cylinder will be delivered. Hence i was trying to call them and wanted to check the booking status but in vein.
Everytime we cannot physically go to the agency. This is nothing but public harrasment. These individuals for their own benefits sell the refilled cylinders in black.

Please take necessary action against these kind of agency owners and their employees.

Consumer number: 59067

Thanking you,

Arkadip
[protected]@gmail.com

sir we are using indian oil gas cylinder we are living in keshavpuram area in north delhi.our gas agency name is sukhdham gas suitated in keshavpuram.this agency is at it worse in case of delivery of cylinders.we have gt our cylinder after 12 days of booking. its staff who deliver cylinders misuse the cylinders n sell thm at black.pls ake some hard action against this agency to curb its mischeefs.
waiting for ur response

Sir
Myself Shanker Lal having GAS CONNECTION no-8443 with D.P. THAKUR ,DARYA GA
NJ , N.D.I am facing problems with this agency my son Padam visit the
mentioned address for the comlaint from there he get your Mob. No.[protected]
221 he tried your no many times but no response from your side .My problem
is this that i had booked the GAS last week then on=A001/2/2011 one of agen
cy supplier visit to my residense about gas supply & pickup the cylender from
there by saying that he will be back soon with the cylender that person
name is Rakesh he supply the Gas to my residence on regular basis but that
day is not turn back then my wife Kamla Devi visit at=A0above mentioned add
ress and meet Mr. Thakur about this concern then he say that this is not our
problem as that Rakesh has resign from here 3 days back when she ask for
his address then he says that we don't have any address . this is simply
fraud case which happned in this Agency.
Today when my son Padam visit the same address the ladies at reception ask
to come in the evening with your mother to verify that person, can you tell
me how you help me in this case, as you are the Area Incharge of the
company& this Agency is under your area .The TOLL FREE NO--[protected] ment
ioned in there office is also doesn"t exist.
What happened in this Agency can you search out , for any other clerification
in this regards you can call me at my Mob No--[protected].
To
I.O.C.{GAS SUPPLY DEPARTMENT }
SIR ,
I am surprised that what ever the information we get from D.P.THAKUR is wrong from reception we get the email address [protected]@yahoo.com of prem kr sakuja is also wrong when i try to call him at his mob he never respond to customer phone noone of them is ready to take responsiblity about my complaint , above mentioned complait i try to forward to Mr. Sakuja Area Incharge of I.O.C.{GAS} department i unable to mail as his emali address given to us is wrong by D.P.THAKUR office , this shows that something is going wrong in this Agency which they try to escape from the customer.
Your company is branded company but these kind of people is very dangerous for your company .
Kindly help me out in this case to get my cylender back from them & take some strict action against all of them to teach them lesson as soon as possible. For any other clerification in this regrds you can call me at my mentioned mob no.
Waiting for your positive reply soon

Regards
SHANKER LAL
MOB N0-[protected]

Regards
Shanker Lal
Mob No-[protected]

dear sir,
we the resident of kathua city facing problem of indane gas, Rajindera gas agency of kathua selling the 80% cylinders in black market. this black marketing by the dealer lead the peoples/public to haras.sir, please look into the matter and stop black marketing of gas by the dealer.Behave and attitude of the dealer is also very poor , kindly take action against the dealer at the earliest so that publicshall not suffer more.


For Residents of kathua

1.sanjeev
2.kirpal singh
3. Mahesh kumar
4.Prem chand

LPG Indane Connection No J24455
Agency Address -B Block Jahangir Puri, Delhi -110033

Dear Sir,

Our distributor is not delivering the cylinder on time. Whenever we are booking they are not delivering the cylinder less than 10 days. This time also I had book on 22 Jan 2011 and today is 14 days of my booking. Their behaviour is very bad and they are selling most the cylinder in black with the support of Indane gas Area Manager. They say you go where ever you want to and complaint. We are not going to deliver the cylinder till we have in the stock.

I would request you to kindly look into the matter.

With best regards,

Satish Kumar
[protected]

Dear Sir,
I am consumer of indane gas. My consumer numbr is-027026, and the agency name is UDAI GAS AGENCY, Smriti mension, Lohagal road, Ajmer and agency code is -123775. I had booked a cylender on 19/01/2011. But till now it is not delivered at my home. Plz resolve my problem.
Regards
Om prakash
Kaishap bhawan dairy,
vaishali nagar,
Ajmer
Cell-[protected]

Dear Sir/ Ma'am,

I would like to understand that under normal circumtances how many days will take to get the refilled cylinder from the date of booking . I have booked on 21st Jan'11 but till date the Gurgaon gas agency is saying that it will take another 7 days to come .
I wants to kone the actaul ground situation whether there are short supply of Gas from Indane or something else.

Regds

Subhendu Kumar Ghatuary
Sector -40
Gurgaon

Non-booking of Gas Cylinder

Dear Sir,
Agency is not booking refill. The man at agency says that after getting a refill cylinder you are eligible to book only after 15 days and after booking you will get cylinder after 15 days that means you are entitled to get a refill cylinder in 30 days.
I book a cylinder on 13-01-11 and got delivery on[protected]. Now they are saying that you can book after 15 days on[protected]. Please do the needful and got my cylinder booked.


Sub.: Gas Connection No.13745 - Captain Rakesh Gas Agency,
Bajrang Chauraha, Maholi Road, Mathura
.

Thanking you,

Yours faithfully,
Bhupendra Prashant
18, Hari Nagar, Gali No. 2
Maholi Road, Mathura 281004
Mobile : [protected]

Dear Sir,

We have a booking for "Indane Lpg Sylinder" on 31.12.2010 vide SR NO: 10103 but it is not delivered till.

Asking your intervention, since it is causing much hardship in discharging our daily household activities.

Thanking you and looking forward to a speedy redressal and prevention of recurrence.

Yours truly,

Amiya Kr. Chatterjee.

============================================================================

date=31/01/2011 POOR SERVICE & 40/45 DAYS TO 1 CYLINDER
banaras gas service
A-10,D.D.A.MARKET
MATA SUNDRI ROAD
NEW DELHI-1100 02 PH[protected]=23237796
DEAR SIR,
my indane gas reg no-9110 my request to authorities please check
& save indane gas company status/reputation spoil day by day in delhi
specially from banaras gas service,he always reply 4/5 day to delivery but
three to four time repeet answer result come after 20 days to go after booking
then 21 day spell start.now is booking time start then 10/12 days nathing book
only yes 4/5 day, not happand 1 time my cylinder with in 4/5 days of booking date
i am consumer from 2000 please change my distributers another gas agency.
thanks.
9110
SYED MUSHEER HASAN
31/01/2011=21-30

sir, i booked lpg gas cylinder through auto booking service no. 1260 on dated 19.01.2011. my booking no. is 15. but till dated no cylinder received. please take necessary action so that i can get lpg gas cylinder delivery in time.
Name of gas dealer : Vikram gas enterprises, West Kidwai nagar New Delhi 110023.
my gas connection no. is V 23209. Address and name : Pratap Singh, 1124, Sector -12, R. K. Puram, ew Delhi - 110022.
thanks in anticipation for early action.

Sub: Gas Consumer no 3106/ Double - Non booking and irregular supply of LPG Gas -reg
I have been supplied the Gas from Suresh Gas Agency BY pass Raod, Madirai 625010. I have received Gas on 5.1.11 but in the bill the agency placed date as 31.12.2010. On 17.1.11 after a Genuine gap as stated by the Senior Area Manager,Indane madurai Mr.D.Murali, I asked to book the Gas. They told that I am eligible for booking on 31.1.2011 only and supply will e made after 15 days from 31.1.11. While I went to the agency on 31.1.11 in person to make complaint against this irregularity, they are not at all maintaining the complaint register. After insisting, they gave a fresh unrulled note to note my complaint. Is it correct. It is against the govt orders and consumers rights.
further I want to know which is the correct booking and supplying dates from Indane authorities But commercial people are receiving The subsidy gas without any difficulty How if restrictions prevailed
I request to take action against my compliant and arrange to supply of Gas to me and other public without crating artificial shortage.
With regards
A.G.Palani Consumer no 3106
12 Nethaji 2 nd st, Kalimuthunagar
Madurai 625016

BANARAS GAS SERVICE {IF Black Marketing of gas Cylinders }
A-10,D.D.A MARKET
MATA SUNDRI ROAD
NEW DELHI-1100 02
PH[protected]=[protected]
SIR.
MY Gas connection no is 9110 from banaras gas service.there is always problem before booking & after booking we waiting 15to20 days for cylinder refill after booking date.then 15to 20days on rifill booking i request to
authorities pls can check or correct if any curruption.and if banaras gas service unable to consumer quantity load so please arrange another agency.who can supply 1 cylinder with in 30days.because market price 550/00 to 650 /00per cylinder.
9110
SYED MUSHEER HASAN