Indian Oil Corporation [IOC] Complaints & Reviews

Hi There,

Like to inform the concern authorities that we have booked the cylinder for HP(Ganga Gas) On 4th Jan 2010 and Indane(Ivory gas) on 5th Jan 2010,

Booking Number Indane 2310
Booking Number HP 437608

Its 18th Jan 2010, we have not received the cylinder from any of the above mentioned agencices.We call up the number provided for both agencies but they keep on saying it will come with in day or two, and if we say its more than a week we have have booked and still we have not received the cylinder they became arogant and says " jo karna hai karo jab bhejna hoga bhej denge".
Also like to inform you that we have seen them selling the cylinders in black and not giving to the authrized person who is in need and has booked it for his use.

Here by we request you to kindly look into the matter and get the issue resolve ASAP. we will be highly oblige to you.Looking for your kind response.

Anshul Jain
S/O Mr. J.K Jain
CTC [protected]/ [protected]
Email : [protected]@gmail.com

I madan murari having Indane gas connection of avery gas servive consumer no. 1385 from last 2 months i am trying to book my gas when i call to ur company the staff members sats that we will book ur gas by our own and u will receive the gas in next 7 working days but till now i had not received the gas so i am registering this complaint. I know why the gas is not coming because the staff memebers who supply gas are blacking my gas to someone else. so please send my gas by today itself otherwise ther will be a great problem to u and me also
thankyou
Address:- 1/9637 partap pura babar pur road behal gali no.5 near reliance fresh shahdara delhi 110032

Dear sir,
I am residing in Balasore and a consumer of your company bearing cons. No- A1-3978, Name- Chandrasekhar Ghosh. I was out of station since 3months due to personal reasons, now from inquiry of your regional office it came to know that my consumer No was cancelled due to non consumption during the said period.
Therefor, I request you kindly renew the same consumer number as soon as posible & obiliged.

With regards
C. Ghosh
Cons No- A1-3978.
Balasore.

Dear Sir

Before six days . I purchased RS. 200 simple petrol from aneja filling station panipat Haryana (under IOCL) at about 6:30 Pm. Suply meter shown RS. 200 & 3.55 Leter petrol supply my motorcycle tank but after use motorcycle I found abot pump suppluy only RS. 100 Petrol beside Rs. 200 in this matter I talk Mr. aneja but he did not specified me in this matter plz take neccery action
Thankyou
Ishwar Singh Chahal
Ph. [protected]

Myself Mrs S.L.Gandhi.My Indane GAS CUST.NO. is10574 with M/S TRISHLAGASAGENCY MANJALPUR BARODA GUJARAT.On16Jan.2011at about 12' 0 clock on Sunday I was changing my gas cylinder.On fitting regulator i found gas leakage from cylinder.There was some problem with the nozzle of cylinder.I immediately contactedEmergencyServiceCellno[protected],[protected] printed on the receipt of MARUTIINDANE.The person on the call replied today is Sunday he will not attend the complaint.On saying him you are in emergency service if you will not come i will complaint against you ,he replied OK i will come what is your problem .When i described him problem he replied that he does not have cylinder.I told him I do not want new cylinder but please you come and check the problem, then he agreed on phone noted my address and told me that he willbe attending the call after one or one and half hour but sorry to say he didn't turned up.If they can not give services why this emergency services cells are formed.My complaint is not rectified on that day and any accident may occur due to leakage of gas.,ultimately I cannot use gas on that day .Therefore appropriate action should be taken against such irresponsible worker.

Sir,

I am a consumer of INDANE Gas since 27 years. I have a gas connection for residential purpose & the details are as follows.

My Name: - K. M. KULKARNI
My Address: - F-01, Ramkrushna Towers, Plot No. 319, Laxmi Nagar (E), NAGPUR- 440022.
My Contact No.:- +91 [protected]
My Consumer No.: - KG/25027
Distributer Name: - M/s KARUNA GAS AGENCY
Distributor Address: - 32, Surendra Nagar, West High Court Road, NAGPUR-440015
Distributor Telephone No.:[protected] / 2239154

I have booked for refilled cylinder on 24/12/2010 & the waiting no. provided by distributor is 7940.

Even after 23 days of waiting, I have not received the refilled cylinder. Prior to this I personally visited the Distributor five times and got the answers that will get refilled cylinder today or tomorrow.

Sir, also I would like to bring to your kind attention that the shop of distributor remained open only from 1000AM to 0100PM except Monday which is his decleared Holiday. Also I found that not only myself but there are number of INDANE GAS Consumers who are facing the same problems as of mine.

May I request you to kindly help me in getting a refilled bottle at the earliest?

Thanking you.

Dear Sir,

We with to inform you that I have resident of Rly Colony Qr.No.113/4 Raigarh (C.G.) and user of Indian Gas, Raigarh Gas Services (L.P.G. Domestic uses) Distrubution.

Our Consumer No:-8043
Booking Date:-15/11/2010
But Regreat to inform you that till to day 14/01/2011 We have not recd.
We Request you to kindly look in the matter and do the needful .
Best Regards
Govinda Rao

To,
Dear Sir,

This is for your information i have booked indian gas dtd 18/12/2010 now 27 days over but still we have not recived gas from indian gas.

I HAVE BOOKED ON SUMITA GAS AGENCIES MY CONNCTION NO IS 31587 AND THEY ARE NOT GIVEN PROPER REPLY WHEN EVER I CALL THEY SAYS THAT IN 2 TO 3 DAYS YOU WILL GET BUT WE STILL NOT RECIVED.

I AM WAITING FOR YOUR POSITIVE REPLY PLEASE DO NEEDFULL AS SOON AS POSSIBLE .

REGARDS
ABHISHEK GUPTA
+91-[protected]
+91-[protected]
+91-[protected]

I HAVE BOOKED A LPG CYLINDER ON 22/12/2010 CONSUMER NUMBER S109740 AT SHYOGI INDANE SERVICE CODE NO 99190112 VILL+PO JANGIPARA DIST HOOGLY 712404 PHONE NO[protected] BUT HAVE NOT YET RECEIVED THE GAS CYLINDER WHERE AS MY NEIGHBOR WHO HAVE BOOKED ON 24/12/2010 HAS RECEIVED THE GAS CYLINDER ON 09/01/2011. WHEN I WENT TO THE CENT RE THEY BEHAVED VERY BADLY WITH ME AND REFUSED TO RECEIVE ANY COMPLAIN.

TARUN KUMAR MONDAL
VILL+POST JANGIPARA
DIST HOOGLY
712404
MOBILE [protected]

On dated 14/01/2011 bill No. 701 we have prchased petrol from M/S Kanmani Service Station (Dealers of M/S Indian Oil Corporation) No. 1 Sydenhams Road, Choolai, Chennai - 600 112. with VAT TIN [protected]. for the amount of Rs. 200/- and found the less quantity out of 2.75 lts of petrol. Kindly take a note of this and take appropriate actioin.

sir myself a customer of Indane gas agency.. sir in our locality gulbarga one agent is their for Indane gas by name Shreyans Agency.. The peoples working their behaving very rude and they are asking the resident proof for me everytime i ask them sylincer. eventhough i have provided them many times still they are asking.. so it is my humble request to the concerned department to take action against that agency...
hope u will take the action......
thanking you,,,,

Res. Sir,

I am the user of Indane LPG from Kharadi, Pune -14. My complaint is against Fernandez Enterprises Pune -14, we booked gas through SMS booking service from this agency on 31/12/10 & the entry has been recorded on Indane LPG website, but they dont entertain us, & use to say that it has been not down loaded to our computers & you need to book another new request for refill. Always people from the office told us the rule of 21 days as there is no such rule as per RTI guidelines. Mrs Fernandez and the staff belongging to her office are not cooperate at all.
Most of the time they speak very rudly to us.

The same incident was happened with us for lots of times.

Please need your cooperation & take necessary action immediately to avoid these things in future for us & all Indane LPG users from this area.


Thanks,
Shrikant Bandre
Chandan nagar, Kharadi,
Pune - 14. MH.

COMPLAINTOF KRISHNA GAS SERVICE 172,NAI ANAJ MANDI,REWARI-123401
THIS CONCTION IS MY FATHER LATE.SH HARI SINGH S/O SH. HETRAM Q.NO.3 INFRONT OF AGGARWAL MILL. REWARI CONCTION NO.SK-1060 SV.NO.379926 CARD SERIAL NO.1881756 MY LAST BOKING 26/05/2010 BUT GAS IS NOT RECIEVED. MY GAS COPY TORN BY THE OFFICE EMPLOYE HARISMANT.SO PLEASE VERIFICATION MY COMPLAINT

RANI [protected] MY MOTHER [protected]

I am a customer of Popular Chemist (consumer number 23706) , Sunder Nagar. I don't get their phone number to book a LPG gas. I have started booking it on their auto number also but the cylinder doesn't come on time and I have to send somebody to their shop for followup, which is very difficult. Please let me know the easy and successful way for refilling the cylinder.

My domestic gas cylinder registration no:2704 with MJV Indane Gas Agency.We have booked on 1st Dec 2010 but until 4th Jan 2011 gas was delivered.On enquiry I was told that the gas registration was cancelled due to delivery man Mr.Vellasamy was on vaction.I requested frequently and after great struggle it waas delivered on 7th Jan.

We tried to contact IOC through the website and could not reach since they have modified the website stating tha'" to dail just dial number.If you telephone Just dial,they are asking as our mobile number to send telephone number.If we ring this number, the IOC did not respond.These tactise all made to fool customers.
What we want is as follows:The Indane gas receipt should contain following telephone correct and genuine telephone numbers of 1.Particular company telephone number and emailId,2.IOC gas complaint officer number.3.Toll free telephone which is to be correct.The existinr Toll free number appeared inthe receipt[protected] is wrong.
The Emergency service number is not responding and no one picking up

Dear Sir,

I wish to advise you that i am presently working at Mumbai. I have recently joined after getting transferred from Ahmedabad.
I was having Pipe Gas facility at my previous place so i did not have a gas connection. I was allotted company's flat at Nerul, Navi Mumbai. I contacted the nearest Indane Dealer, whose details are given below, for buying a new gas connection.

Anushka Indane
Nerul West
Navi Mumbai
Date of Contact 10/01/2011 Name of Contact Person : A lady whose name not displayed

The dealer advised me the expenses and procedure for obtaining a new connection but to my utter surprise, i was also advised that Purchase of Gas Stove worth Rs 1800/- is compulsory. This is contrary to the company guidelines and also against MRTP, whose notice, is also incidently displayed at the above said dealers showroom. On asking the rationale of the notice displayed, i was advised that notice is old and defunct and shall be removed soon.



I request you to immediately intervene and take up the matter with the dealer.



I expect a suitable response from you at the earliest so that i shall be able to obtain a new connection.



Thanks



Vivek Wahi

[protected]

I am customer of Indane gas, on 12 Dec. 2010 hawker of VIKRAMADITYA GAS AGENCIES, SHAHGANJ, AGRA supplied gas cylinder. The gas was leaking from cylinder. I had repeated complaints at the gas agency but the man came replace some gasket. But the gas was still leaking then agian I had complaints. Till taoday no one come from gas agency come. If any mishappening or accident then who is responsible.
SUNITA SINGH,
BODLA HOSPITAL, SHAHGANJ, AGRA

Dear Sir(s)

Sub : Complaint on non-supply of refills:

Ref : (1) My Consumer/Customer/Service No. 75085 / Name of Consumer : RP Raman:
Ref : (2) My Refill Request Booking Reference No. 8861 dated 19th November 2010:
Ref : (3) Indane Gas local (Indore) customer care No.[protected] not attending the calls:

Dear Sirs,

Indore Indane Agent: Sundaram Gas Company, 3116/E, Sudama Nagar, Indore (MP) is continuously perennially posing all sorts of mental tortures to Indane Domestic Gas customers by wantonly deliberately not supplying/delivering the refills for the past over two months. You may kindly consider this by the booking request given by me, as referred to above, on the 19th November 2010. This means it is already over 50 days that I am made to wait for (in fact, long for)????!!!! Many such customers are over 60 days due to be supplied with!!!!!!!!!!!!!????????

This gets proved by the newspaper articles regularly published by the local (Indore) newpapers, one of which had appeared in Nai Dunia, yesterday (9th), which may please be referred to (the previous one appeared was Sunday (2nd)). Also you may please refer to other such newspapers (Dainik Bhaskar-Indore), etc.

Even Indane Indore local customer care number, as referred to above, is not responded by. Meantime, there is no stoppage on selling through black-market for the price ranging from Rs 500/- to Rs. 750/- to Rs. 800/-. The black-marketers spread the fear of non-availability to continue through the legitimate way for good many months to come and that, the black-market purchase price will go over Rs. 1000/-.

It is for anybody's guess that, this agent is awaiting the expected price-increase to be announced by the Government, so does he do the clandestine stocking of the supplied refills by Indian Oil. Further, there should not be the denial that, he is selling the domestic refills to marriage gardens, other parties, three- & four-wheelers etc.

This is not the first time, this agent is doing such acts continuously since he has been entrusted with this agency by Indian Oil.

The pathetic situation is that, Indane Indore local authorities are well aware about him and his intentions as such, but they do not care to take any action on him for reasons best known to him.

Under the circumstances, it has become a big question in every customer's mind as to how to deal with this agent and also how to cook the daily foods.

Hope you will give a due consideration to this email and clear out this stalemate situation immediately.

Thanking you,

R P Raman
203, IInd Floor, "Vedant Apartment"
94/A, Dhanwantri Nagar
Rajendra Nagar Main Road
Indore[protected]MP)
Mobile: [protected]
Email: [protected]@forcemotors.com
Email: [protected]@gmail.com

Sub.:Non-booking of Gas Cylinder
========================

Consumer No.P-01263
Dealer's Name - The Pioneer Cons. Co-Op Stores Ltd,
1, Dutta Para Lane, Bhadrakali, Hooghly, WB

Dear Sir,

I have booked for a LPG domestic cylinder refilling on 14.12.2010 which was delivered on 10.01.2011.

In the meantime my standby (second cylinder) also got exhausted on 03.01.2011 and consequently I tried to book for the second cylinder but the dealer refused to book as they informed me that unless I receive the previous one, no such booking will be taken.

After receiving the first cylinder (as mentioned above) they are still reluctant to book for the second cylinder and contradicting from their previous information. Now, they are conveying to wait for another 7 days to get my chance to book for the second cylinder.

It is needless to say, this exorbitant delay is too much for me to tolerate at this age of 72.

So, please get my complaint solved immediately and arrange to get the gas booking done. The agency is not giving proper service for last one year.

Thanking you,

Yours faithfully,
Pulak Kumar Mukherjee
28/5, Raja Peary Mohan Road,
P.O. Uttarpara
Dist. Hooghly
Pin - 712258.
Ph:[protected]
Mob:[protected]

Dear Sir,
This is to request you to kindly get the matter resolved at an earliest as I have agas connection from your dealer M/s. Narain Gas Service,Purania Chauraha,Aliganj,Lucknow,
I have made booking for the gas cylinder on 3/1/11 and the agency people assured me that they will delivering the cylinder within 5-6 days,but sorry to note that till date I haven't yet recieved the same and the cylinder which was already instaled has finished.
Further I am regularly persuing the matter with the agency but there are no people to answer our querry.
MY GAS CONNECTION NO ---- N 2309
NAME---JACOB.M
ADDRESS--B-1/37,SECTOR-H,ALIGANJ,LUCKNOW
BOOKING NO.-- 484 DT.3/1/11