Indian Oil Corporation [IOC] Complaints & Reviews

Dear sir,
I am very old consumer of indane domestic gas since 1984,my consumer no. 2681, deler M/S Vikram Enterprises , sector 1, B.S.City, Jharkhand, my domestic gas cylinder regulator found defective went to the dealer but after harasing me two days the have given me old regulator after charging Rs, 25/- without money rept.This regulator is also not in propper condition kindly instruct to the dealer to issue me new regulator as soon as possible to avoid any accedent.
Kindly note that they are taking time 10 to 15 days to supply the gas cylinder after booking,also note that they are fixing the time for booking after 21 days of previous delevery being having two cylinder.
Thankin you,
yours faithfully
M.M.MANJIAWI
SR. CITIZEN
378, CO. OP. COLONY,
BOKARO STEEL CITY,
JHARKHAND. 827001
TEL. NO.[protected]

Hi,

On 18 March 2010 i buy Extra Premium Petrol from Indian Oil (Padam Petroleum Sector 63 Noida 201301) i found that they did not provide me full quantity of petrol. in Rs 500 they only provide me around 6 liters of petrol after a long discussion with the guys they only provide me Petrol of Rs 30.

Mukund enterprises,barkatpura,hyd 500027 has always been supplying cylinders of bad quality and weight less than 14.2kg. Even after several vocal complaints they have not changed their behaviour and the service they provide is of poor quality. They take Rs.310 for the bill which amounts to Rs.306.70.The cylinders are of poor quality and is a fear of concern for my mother.The delivery is never on date and customer support is also inefficient...

Dear Sir,

This is to inform you that, one cylinder has been booked on 26.02.10 and cylinder delivery on 15.03.10
And used this cylinder from our House on 17.03.10 at 6.30pm, unfortunately gas cylinder has been lick at the time of feting gas cylinder with oven. in is moment my old age father and mother present in this situation, urgent basis dial our Indian Gas Distributor M/S Abhijit Enterprise-Add:-B.D.Road,Khardah-kolkata-700115(who is our Distributor).but non a person is response against this call ,after come back my Brother from office ,he will call again and again for this dangerous situation. But not response. In this condition cylinder shifted from Kitchen to our Roof. Next Day my old father going to Distributor for complain lodge against this case then all staff is very busy, non a person is importance this matter, after 4 to 5hr awaiting my father for this reason then complain taken and 18.03.10 after 2pm one service man is visit my house and he tell, on a person is posted for urgent complain purpose in this distributor M/S Abhijit Enterprise, as emergency customer personally will come at our distributor office and complain booked. Also Telephone call is not attended from this distributor for gas booking.

Sir, please do the needful, because in this situating may be one family has been mashed

Thanking You
Yours Faithfully
Biplab Baul
s.s.nagar,kulin para
kharda,24 pgs(n)
Kolkata-700116
Consumer No-46624
Indian Gas

Dear sir/madam,

I am a resident of gali no 6, Dabri Extn. west sagarpur, new delhi. I need a LPG connection, so i contact nearest gas agency M/s Neelkanth Gas Services located at vashisth park opposite Janak Cinema, west sagarpur in september 2009. Since that date everytime when i contact their office they ask me to come after 15 days, one month and so on. Now i become frustate with their reply.
please reply with proper guideline.

Himanshu Shekhar
RZE-64C, Gali No-6
Dabri Ext, West Sagarpur
New delhi

SIR,
I had booked my refill for LPG by SMS on 08th mar 2010 booking no. 4337. When i confirmed from the gas agency (GAURI ENTERPRISES, PALAM VILLAGE, NEW DELHI) personnally they confirmed me the booking and said today we will deliver for last 5 days. I don't understand the booking by sms when
it is not followed serially. Kindly do the needful. As the distributor is least bothered whether customers are attended free and fair manner. He is not interested in listening to the customer grivences.

Dear sir,
Greetings
i want to bring in your notice that the petrol pump in Faridabad Haryan(NARAYAN SERVICE STATION INDIAN OIL DEALERS 16/1 MATHURA ROAD FARIDABAD HARYANA 121002) is cheating the peolple as they are not supplying the prper fuel to our vehicle. Yesterday on 15/03/10 i got my car filled with the amount Rs500 but they supplies me only the petrol worth Rs200. when i complaint the owner Mr Rakeh Bhalla ([protected]) he did not care for the complaint. Rather he made me responsible for that but his boys at the petrol pump are making lot of mony at the cost of the costomers.
Thanks

The petrol pump at Sector 23 Gurgaon is duping customers by mixing kerosene. Whenever i gets my car filled at this station, the engine doesn't perform well. I face trouble starting the engine and while driving, the engine runs with minor shocks in between.

Another more decisive proof is that when i get my 2 stroke scooter filled at this station and then when i start my scooter, one can sense from the smell it emits which is same like that while burning a kerosene stove.

Please do the needfull to rectify the petrol pump.

Thanks & Regards
Ramesh

This incident happened on 16th march 2010, i went to fill petrol to my activa. I gave 500rs to two people standing near the filling area and asked them to fill for 100rs. They started filling, and suddenly from 25rs the reading showed 195rs. They said they had put for 200rs by mistake, very shocking to see they have not even filled half tank and the reading shows less than half tank. Being a female confused, and there were heavy rush i could not argue and also i didnt collect bill.

Sir I am a customer of indene gas through ur distributer (Sri Dungargarh, Bikaner ). Here your distributer is not providing home delivery properly means within time so we are taking it directly from godown they are not providing that discount of RS 8/-

After booking the cylender they are taking near about 45 days to deliver the gas.

Their both telephone numbers[protected] and[protected] will be out of order in the working hours and if there is ring they will not pick it up.

If there is any gas leakge or any accident these numbers are always useless for us.

They are not ready to give any other phone numbers for us for such kind of incidents.

So kindly take the resonable action against to the and help us from the danger.

Your's faithfully

Vimal Soni

i have booked my cylinder on 11th march 2010.my booking no.is 17 which they had gave me on the booking time .today my cylinder is empty.now what can i do.they did not delivered my cylinder till today.please see to it immediatly.

my mobile no is.[protected]

I have transfered my indane gas connection from jorethang, sikkim to Kolkata. My transfer voucher date is 10.07.2009.In my TSV ,Consumer no. was wriitten. in kolkata,the distributor is refusing to give connection for want of consumer no. I have misplaced my blue book during my transfer. There fore It is requestd kindly to provide consumer no. at the earliest.
Name: Partha Sarathi Mukherjee
Address before transfer: C/O NHPC Ltd. Legship, West Sikkim.
Name of Previous distributor-State Trading Corporation, Jorethang, Sikkim.
SV No. 288747 dated 08.02.2006
TSV No. 141130 dated 10.07.2009
Name of the distributor approached in Kolkata: Saheeb Distributors, Behala, Kolkata.

To, Date: 15/03/2010
Indian Oil Corporation
Indane Gas
World Trade Centre
New Delhi – 110001
Subject: Regarding Gas booking Problem and misbehavior.
Customer no. 015528.
Card no. 250679.
Customer name : Dadan Tiwari
Address : E- 351 Shyam Vihar Phase I, Najafgarh, New Delhi -43
Distributor : Shanti Indane WZ-427 Sad Nagar, Palam Colony, New Delhi-45.
Code no. : 180127
Sir,
I Dadan Tiwari and my details are as above. Sir I booked my gas through IVRS (Interactive Response System) on dt 6th March, 2010. Time 8:58 AM. My booking number is 22 given by IVRS after 3 days dt 9thMarch, 2010. I went to collect the gas cylinder but distributor told me that he has not got my booking slip from agency (Shanti Indane) he repeated this for three days. His behavior was also too bad. He was so rough. After this whole procedure he had given me a number [protected]. When I called on this number response was so verse after trying half an hour I talked to him about my problem he told “ Yeha aishe kam nahi chalta hai. Aap chaho ke ghar baithe-baithe kam kara lo to ye nahi hota hai. Aap yaha aao aur aapka job hi kam hai ham mil-jul kar karlenge”. Sir, what is meant by this told by your representative and what is the meaning of IVRS? Please explain!
Then after I got a number [protected] (Area sells manager) of Indane Gas he told me that I can’t help you. Do complain to Indian Oil Corporation, World Trade Centre, and New Delhi. Only they can help you
Sir, please you tell me. Is this your policy i.e consumer first?
Sir, you know my whole family is physically and mentally harsh after this. This is the condition of the cooking gas. From where we will get gas cylinder and how we will cook the food.
You know a fact that they sell the gas cylinder in black to harsh costumers like us.
Therefore requesting you to, kindly make a fare enquiry and do necessary action against them.
I hope for a positive response from your side and waiting for your reply.
Thanking you
Dadan Tiwari
Customer no. 015528.
Address: E- 351 Shyam Vihar Phase I, Najafgarh, New Delhi -43
Mobile no. [protected] / [protected]
CC to –
-Petroleum Minister Government of India
- Consumer Court, New Delhi

Non supply of indane LPG
It is deeply regretted that in spite of repeated request and personal approach by 72 year old person the agency is not booking the cylinder request and delivering the same. The reason for not booking is the they have not received the notification that though the notice to deliver cylinder though the house has pipeline connection. How this can be possible that the agecy will not receive a notification which was printed in the news paper. Moreover the residence is in two parts one in the name of Harishbhai and other is on my name i.e. Bhavin. Paying tax for the same. Providing that evidence also he is not agreeing to book the request. The pipeline connection will not be extended to the 1st floor as Vadodara Corporation rule. So it is required to have gas cylinder to be available for home purpose. They don’t even answer properly to our questions saying that they have not received notification . Such foul play is on going at Gurukrupa Gas Agency, Karelibaug Vadodara. Kindly please advise me in this regard as my father is frustrated visiting the agency on cycle though having old age. Also let me know how to change the agency in the Nizampura area of Vadodara.
Customer No. 7058
Name: Gajjar H C
34 Parshnath Society,
Nizampura,
Vadodara - 390002

Sir,
I am Consumer of LPG from Amar Shesh Nath Indane Gas Agency Nandganj-Ghazipur (UP). My Connection No is AS - 4325, SV No-4258325. Since Last 4 years I have compelled to pay 50-75 Rupees more than actual amount mentioned on booking slip. My house is just about 8 km away from Gas Godown and 05 km from Booking Agency. Delivery man every time forced us to pay more price. I also comlained to Manager on only on Cylinder for 8 km distance It is wrong to take 50-75 Rs extra. Even If I book the LPG and want to take cylinder from Gas Godown, I also forced to pay Rs 50 more. Booking Slip shows Rs 319/- only and consumer paid Rs 360/- on Slip. Black marketing is done by Branch Manager & staff. I also comlaint to District Supply Officer and Regional Manager Indane on Telephone but not get any suitable reply.
I humbly request you to please look on this matter and take action against the involved person.
Please acknowledge.

Yours faithfully
Shyam Bihari Singh
Vill & Post Basuchak
Distt- Ghazipur (UP)
Mob- [protected]

i am having indane connection vide no. N-11634 attached with distributor neo gas enterprises, kalka code 02010774.

I had book dbc connection a long back, two months back when I enquired from my said distributor about the status. To my astronishment, he said that the dbc second cylinder has been already issued and changed my connection in the passbook from single to double When I argued that i have not received the cylinder then the distributor retorted back that go and file an FIR.

I DOUBT THAT MY CYLINDER HAS BEEN ILLEGALLY SOLD BY THE AGENCY WITHOUT INFORMING ME. ANYBODY IN INDIAN OIL TO SEE AND SORT OUT MY COMPLAINT.

:DEVINDER SHARMA:

DELAY IN DELVERY
MY CONSUMER No: LT 4389 DEALER Anirudha Gas Seva, Road No.-1, Rajendra Nagar, Patna-16 Bihar. I BOOKED LPG, MY ORDER No: 1147 DATED 05/03/2010.
TILL DATE i.e. 12/03/2010 the order is not executed, although we have contacted them three times in between this period and every time they assured to deliver next day. unfortunately the delivery did not materialised till today i.e. 12/03/2010 at 5.00PM. My distributor always ignores his bonafide consumer and weigtage only V.I.Ps and blackmarketer like small gas shopkeeper, hotel owner etc. Last month vendor of gas agency came after loging the complaint and slip of gas given to me after three days later from issuing

Dear sir/madam,

YOUR INDANE DEALER OF KHANDSA ROAD GURGOAN-PIN-122001 'RAGHU GAS SERVICE "HAVE NOT SUPPLIED CYLINDER AFTER MULTIPLE REQUESTS GIVEN ON PHONE MY CONSUMER NO. R- 11632. HE IS POSTPONING 10 days ON DAILY BASIS. I AM SUFFERING FOR HIS POOR SERVICE .PLEASE EXPEDITE. I am facing this irregular delivery problem since long time. And now I had booked my cylinder on 19th Feb. 2010. But till today approx. one...

I am a customer of M/s.DEV Agency (Indane Gas Supplier), Consumer no.45231,

I have logged the complaint for gas leakage in new cylinder on 9th March 2010 at 11am. They send that mechanic on that same day evening 6.30pm, he was checked and told us just inner washer changed, so there will not be any leakage further.

But just he turned with in 10mts we felt smell of gas, immediately we checked with regulator it gives noise and leakage. WE started calling the office phone of DEV's, but no response, and I went and told personally about the problem they said they will send the person now.

BUT today 4th day we struggling with same dangers problem with full of GAS smell (when ever using).

For this very serious problem they didn't given any important, such a worst service providers of INDANE GAS.

If anyone can help me in this issue, pls. do the need to solve this above problem.

Thanks & Rgds,
SLN

Complaint
. Disregard for safety
. Delay in Service
. Behavioural problems

1) Disregard for safety

C-09 was written in the cylinder which means that, that particular cylinder is very unsafe for use after 3rd Quarter of 2009. This cylinder was supplied on[protected]. If IOC is refilling the cylinders of this expiry category then it is a serious matter. I do not think any gas dealer will have a facility to refill and circulate this way. When this was brought to the supply boy of the Kisore gas, Prince Anwar Shah Road, Kolkata 700045 his reply was " You see this is A-09 (Date of expiry of the cylinder is First quarter of 2009) I am supplying this also".

2) Delay in Service : It was booked on 2nd February 2010 and supplied on 21st February 2010 despite repeated reminders

3) Behavioural problems : As usual in India there is a malignant view that anybody in service sector particulary coming in contact with commoners should behave as if service takers are at the mercy of service providers.No decency in behaviour. Neither the employee or the dealer have any decency in their behaviour or attitude. This has to be looked into as nationwide problem and to be sorted out.

Prof.D.V.R.Rajakumar
Vice President - TPSL - Kolkata



. Behavioural problems