Indian Oil Corporation [IOC] Complaints & Reviews

Indane Gas Cylinder — Indane service

I am staying at Narapally, Ghatkeshar Mandal.
Recently cylinder service has been shifted from uppal to Ghatkeshar as per area.
3-4 weeks back my father has booked a cylinder but till today we didnt get it..everyday we call and told it will come tomorrow.
Its frustrating to call everyday and they dont have proper answer.

My home is just 2 mins away from main road but cylinder person will never come till home but he will charge Rs 15 per cylinder.
This is happening with everyone staying at narapally.

The customer service is worst.while enquiring about my booking, the lady talking to me was not at all responsive.She is not even helping me what details she want..simply cutting down the phone.

Please kindly look into this issue.
It would be really appreciated by the people residing at narapally.

Sincerely,
Bhupender
Narapally, Ghatkeshar Mandal

Indane Gas Cylinder — Poor service

Dear Sir,

Sub: Complaint on registering gas / answers from your executives / delay supply reg;
Ref: Our consumer no.19378, Name: Ponmozhian.C, Area: 2/240 Bhuvaneshwari Nagar, Kumbakudi (po), Near Anna nagar, Tiruchirappalli- 620 025.


With respect to the above subject, herewith I am making a complaint for your kind perusal.

Before seeing the corrective action please see the history status of gas supply for my consumer number. I have registered two numbers gas for my domestic use. One gas cylinder is comming to the usage for a month exactly. But we are receiving one gas from your side once in 45 days. Now we are suffering without a single gas cylinder. Two numbers gas cylinders are empty with the current status.

We are calling through phone and come directly to register the gas once in 10 days. But your executives are telling as follows;

From the date of supply of gas to 20 days - They are telling that you have to tell only after 20 days of supplying the gas only you are having rights to register.

From 20 days to 25 days - The phone is not picking-up and it is busy. If we speak with an executive for registering, she will register. But after 3 -5 days we will call for checking the status of our gas cylinder supply but they will tell now only we are going to register for your gas cylinder and you did not register earlier.

After 25 days only we got register and your executives are telling that after 20 days only it will come to your home.

After 45 days we will call to your office, but simply they are telling it will come today / tommorrow / dayafter tommorrow.

Finally we will receive the gas cylinder after 50 days of earlier supply and supplying persons are also insisting to us to give the gift money of Rs.20 apart from the bill.

This is what going on.

on 09.08.2010 I have visited your office for making the complaint regarding the same issue. But your people are not responding properly. One executive is telling me that we will supply only after 40 / 45 days only.

I am requesting to the people that please think like your family. If their family is suffering like the above problem, will they leave it? or if they get the above answer from somebody else, will they keep silent?


Herewith I am requesting you to solve the consumers problem as soon as possible. Please take this message for the corrective actions not for punishments. I hope that this will not happen in future.

Bhuvaneswari gas service — GAS CYLINDER NOT SUPPLIED

My connection No. is 1308. I have booked for Cylinder three weeks before still now they are not supplied the Cylinder. Here after 21 days getting of cylinder only they are accepting the booking. There is any rule like this. Kindly tell us the correct rules. Today we asked the Agencey they told us they will supply the Cylinder after another one week only.(already three weeks over). Kindly intervene and reply us the correct position. Otherwise we will go to appropriate forum. My email Id is [protected]@yahoo.com

I am facing the same problem too.

Sir / Madam

My Cons. No. 13615. I booked the gas on 29 - 01 - 09 and got the booking no. 10937. But still today on
dated 12 -02 -09, after the 14 days, I have not received the gas cyclinder. My family suffer a lot. From last 5 days, I called the gas agency name :- Dagar Gas Service, Address:- Plot No.- 21, Pocket - E-20, Sector- 3, Rohini, Delhi- 110085, but every time said gas cyclinder delivery on tommorow.

This happening not the first time, last number of times this gas agency create the same problem with number of times and with number of peoples.

Please sort the problem, because no. of peoples suffer with this.

Thanks

Vikram Kathuria
207, deepali, pitam pura, delhi - 34
Mobile :[protected]

C. No. 13615
Gas Agancy :- Dagar Gas Service
Plot no. 21, Pocket - E-20, Sector-3,
Rohini- New Delhi - 110085
Ph.[protected] / 27524684

i would like to draw the attention towards the foul behaviour of gas agency chatterjihat gas supply, shibpur, howrah . the agency is no more interested in suppling the gas and asking us to get it transfered as he does not have proper transportation arranged although he charges for the delivery.
our consumer number is cg 8015.

Dear Sir,
I am a consumer of Indane LPG. I have got transferred my LPG Connection from Delhi to Meerut on genuine grounds. The new place near by agency M/s Vijayant Gas Service, Meerut is delaying providing the Cylinders.

The concernds are requested to kindly do the needful for providing me filledup cylinders.

V.K.Mauriya
Sr.Engineer(Civil)
NTPC Ltd

my customer no is GT 5173 registered with manju gas service, agra and i booked gas with them on 30.12.09, but is soory to complaint that even after repeated reminders and requests they have not delivered me gas refill, yesterday i was shocked to know that they state that my cylinder has been delivered to me. It looks like that hawker might have sold the said cylinder in open market and they are protected this offence, moreover their supply system is , we customers are regularly facing problems with the company.My request with the concerned authourities is to expedite my delivery of cylinder and enable such system that customers may not face regular problems.

You are getting the booking done in 15 days, which is much lesser than the booking gas period of 21 days which is implemented in rest of the country. The basis, the reason and conditions of the rule are described on this page.

http://welkinizer.com/2010/02/08/is-21-day-gap-in-booking-a-rule/

The extra money that your deliveryman is taking from you at the time of delivery is illegal and you should not pay it at all. The gas charges that the dealer asks you to pay(the amount printed on the bill) is inclusive of delivery charges and thus no extra payment is required. You should complain about such a practice to the sales officer of the company for your area. You can find the number of this sales officer on the mandatory information board which is on display on every gas agency.

Indane Gas dealer Nath Traders (Kailash colony) has nearly stopped taking phonecalls for gas booking. It takes Hrs to give the Consumer No and after that no response. I booked my gas around 6 days back and I was assured to get the same within 3 days. I tried contacting them on their phone 29230474 and 29238762 nobody picked the phone... The bell was going on both the phones. It seems deliberately they are not taking calls. This has happened to me in the past as well.

Consumer No 18261

Kandhari Gas, Plot no. -A/63, Pkt-00, Sector-2, Rohini, Delhi-85.
Customer No.- KM00679, Usha Rani Sarkar
After booking gas cylinder on 24th March 2011 booking no.-12080 till date no delivery has been done.

Indane LPG Connection — Prolonging to issue DBC on my LPG Connection

Dear Sir/Madam,
I m customer of your LPG connection since 2 yrs.with your authorised dealer M/S Divyansh Indane Jhabua Tower RNT Marg Indore (M.P.) having connection No.2765 respectively.
i m regularly demanding DBC on above connection since 18months
but dealer is not giving us above DBC, kindly assure what is the policy of your Company? If i m illigible to get above oppertunity then why should your Company/Dealer is delaying?
Due to absence of DBC I m suffering lot, please send order to your Dealer to release connection immedietly.

Thanking You,

Your'Faithfully
Mrs.Prerna M.Nahar

Dear Sir,
i am yhe consumer of LPG gas. my gas conection no is 3459.(mam chand s% babu ram)gangoh (saharanpur)up 247341. gas agency name is " gangoh gas agency gangoh" bypass road gangoh (saharanpur) up 247341. my gas delivery copy is filled and now i need a new gas delivery copy. but the owner of the above gas agency does not make my new copy and he is demonded 10000 rs. for that work.
i had colled him meny times but he give not any responce. he all so charges 300 rs for a copy. and collect many illegle fund from the consumer. i hope you wii do something in this matter. please sir take appropriate action aganist this gas agency very soon.

MAM CHAND S% BABU RAM
RAMTHIRTH COLONEY GANGOH
SAHARANPUR (UP) 247341

Indane Gas — Monopoly business

Currently I'm posted in a very remote place so I do not have many option so I applied for a new connection for domestic gas(Indane). The agent forced me to buy a new gas oven(which I had already) from his shop plus a useless apron priced Rs 275/-. So my total expenditure was Rs 4237/- and I asked him a recipt which he told me that he will deliver after one week. After one week I recieved a recipt billed Rs 1400/-.
Name of agency:- Lalgola Indane Service, Marwaripatty, Lalgola, Murshidabad, West Bengal-742148
Code- 189194

dear sir/madam

we book gas from you on line with gauri enterprises palam new delhi but when i went there after 1 week i found no booking,

what is this .


thanks.

Indane Gas - regarding delay in gas supply

Please note that I have not received my LPG gas eventhough I booked through online a month back. When I approached the distributor they are just telling that they will supply within a week This excuse i was hearing for the past three weeks. Kindly do the needful to get the supply at the earliest.
My contact No- [protected]
Name: S. Hari
consumer - 6208
Distributor; Priyadarshini Gas AGency, Karkala

Dear Sir,
My Consumer No. MO 5535 Vijay Parashar

Dealer : Man sarover Indane

Meri Last refill delivery date 22.02.2010 hai...Auto booking se ab tak mujhe mil jaani chahiye thi...lekin agency se koi thik se response nahin mil raha aur kabhi Phone attend nahin hota..ring par ring jaati rehti hai...last time wahan ki madam se reply mila ki 27.03.2010 ko delivery ho jayegi...lekin woh bhi sab bakwas...samajh nahin aata ki yeh system ki kami hai ya untrend staff ka management...

We are having a LPG Gas connection with Indian Oil as follows.
Consumer Name : O.P. Lodha
Consumer No.: 051962

Agency Name: Naveen Gas

We are been supplied Gas cylinder 40 - 50 days after the previous supply and that too after several reminders and telephonic calls. This cause lots of problem with us in our domestic living. On repeated request, nothing is being looked after. Kindly do the needful .

Thanking You.

Regards.

Om Prakash Lodha
15 - 16, Geejgarh Vihar
Hawa Sarak
Jaipur.

[protected]

Dear sir,

i was booked my lpg gass celender on[protected] which is booking no 7607880 and my gauri gass agency no .is 29039. i was booked my gass before 19 days of the date of booking. we are totaly disrubed of this services kindly delivered our cilender as soon as posible

Thanks

Regards
Mohan singh
agency code -29039
contact no.-[protected]

Hi,
Myself Parvsh Sharma and I live in Block no-1, Khichri Pur, Delhi - 110091.
i have a complaint about Dixit Gas Seva(Dealer of Indane Gas )Khichri Pur its LPG godown is situated just near the residencial area and their workers do rplace the gas in empty cilnders in residencial area.
regarding his matter i pesonnaly met with Mrs. Sunita Dixit(owner of Dixit Gas Seva) but she is not responding on this matter.
Please do the needful fr this
Regards
Parvesh Sharma
[protected]

indanegas — Not receiving calls

Dear sir,
I am from Andra Pradesh, I tried lot but unable to book because of not attending call.And also I asked them, why are you not receiving calls? they are answering rudely.

I am from west bengal howrah, I tried lot but unable to book because of not attending call.And also I asked them, why are you not receiving calls? they are answering rudely.

regards
manish
[protected]

Dear sir,
My name is Bhaskar s/o I.Charles . My father took connection in 2007 with M/s sai krishna indane gas agency (distributor's code 9986521), vakadu, nellore (dist), A.P vide customer no.SK002194 & SV no.2942952. I like to bring few lines to your notice, we have got double cylinder facility but so far I could not book on the second cylinder because the agency management are not giving room for us to book on the second cylinder .Every time they compel me to book only 28 days after delivery and we can surely get the filled cylinder 25 days after booking only .can a family of 6 members like us be able to manage nearly 60 days with one cylinder? why didn't they allow us to book in the mean time on the existing second cylinder? then what is the use of having double cylinder facility?.
Moreover they wont respond to phone calls.Kindly probe into the matter
Hoping to be favored

with regards
E.Baskar
S/O I.Charles
Vidyanagar'
Kota (m)
Nellore(d), A.P.

dear sir /madam
I am LPG Indane gas customer with KURUKSHETRA GAS ENTERPISES RAILWAY ROAD KURUKSHETRA (HARYANA ) CODE NO.10846 & my consumer no. is K-15783. I have booked Home Delivery of Refill at his office.They replied that by 19/02/09, it will be sent. But it was not sent.I went their Office on 19 Feb to 06 MARCH 2010 (daily morning and evening ) for Refill but till this date, they have not sent LPG cylinder.
They never receive Phone Call made at their Office.There is always Huge rush of customers for booking the Refills & for making complaints about non delivery of Refills.
In nut shell, their Gas Service is very good. But Pls do the needful.Waitig for u r +ve reply.
Regards.
vikram singh
My phone number is [protected]

dear sir /madam
I am LPG Indane gas customer with KURUKSHETRA GAS ENTERPISES RAILWAY ROAD KURUKSHETRA (HARYANA ) CODE NO.103846 & my consumer no. is K-15783. I have booked Home Delivery of Refill at his office.They replied that by 19/02/09, it will be sent. But it was not sent.I went their Office on 19 Feb to 06 MARCH 2010 (daily morning and evening ) for Refill but till this date, they have not sent LPG cylinder.
They never receive Phone Call made at their Office.There is always Huge rush of customers for booking the Refills & for making complaints about non delivery of Refills.
In nut shell, their Gas Service is very good. But Pls do the needful.Waitig for u r +ve reply.
Regards.
vikram singh
My phone number is [protected]

Indane Gas — not receiving the calls against gas booking

we are the consumer of indane gas teka, kamptee road , nagpur.
and we are tired of them as they never receive phone calls for the gas cylinder bookings.

when the consumers had been given the facility of booking on phone then why the distributors always keep their phones busy and all the times we need to go to the office for booking. lastly also we booked the gas but it was not delivered to us till the end of the month.and when the gas delivery is done to us the drivers always ask for the extra amount for their services.

then how could such gas agencies promises for the customer satisfactions?

Indane Gas — Gas Booking Officer not receiving Phone Call

Dear Sir,


I have been trying to book my cylinder for the last 3-4 days, but I am unable to contact any of their numbers. Either the phones are ringing or busy. 24 hour booking no. as well as the helpline nos. are also not responding.

Please get my complaint solved immediately and arrange to get the gas booking done. The agency is not giving proper service for the last so many Months.

Thanking you,

Yours faithfully,
Ravinder Joshi

Indane Gas — non receiving of phone for booking of gas

from morning 9pm onwards i am contacting my dealer m/s abhijit enterprise kharda over phone (no[protected] for booking of gas but no one is receiving phone to book the same. i am fade-up after continuous trying for more than a hour. my cust no is 32472535 &mobile no [protected].can you help me by booking the gas.................satyam roy

I had make a booking of refill cylinder on 18th February’12 with Kandhari Gas, Pocket A-00, Plot No. 2, Sector-2, Rohini, New Delhi-110085, Telephone 27519710, 65155303.

I had received two sms as GAS cylinder has been delivered at my home but I have not received. I am waiting for my GAS cylinder for last 21 days now dealer asking for again rebooking, it will lead delay of another 21days without any reason.

Pls look into this and do the needful, otherwise I have to log the complaint in consumer’s court.

Refill booking 14986
Cash memo 14980

Customer Name:- V.D. Sharma
GAS Number: 8051

Thanks & Regards,
V. D. Sharma

dear sir /madam
I am LPG Indane gas customer with aradhana indanegas service banda u.p. & my consumer no.694. I have booked Home Delivery 03/10/2012 of Refill at his office.They replied that by 7/10/12, it will be sent. But it was not sent.I went their Office on 8 0ct to 9, 10, 11 oct 2012 (daily morning and evening ) for Refill but till this date, they have not sent LPG cylinder.
They never receive Phone Call made at their Office.after so long time on 15 oct my call recived by mrs aradha ( owner of agency)i asked about refil she said very rudly take from godwn i[censored] want delivry.i will not sent home delivry to u. i am 70year old.how i can go godwn which is more than 10km form town.after i met a complaint 14oct at custmer care . 16th oct 6pm i got a call from agency (no-[protected]) mrs aradhan telling me very badly(gali dete hue tumne meri complain ki tumara canection kat dugi ab to mai tumhe gas bilkul nahi dungi) after that i call mr prabhat([protected]) so of the location he said to me that adjust kar lo ek mahine tak wo lady to badi achhi hai wo aisa nahi kar sakti.their Gas Service is very bad.always they missbiheving.
till today i did not get refil
iam very hope less what to do
plese do something for me so i can get refil

Regards.
gopal krishan agrawal
c/o goyal tent house
alijang banda up 210001
[protected]

We are facing a problem to book a gas (Indane) over telephone ( mob. no.[protected] supplied by Hanseswari Gas Service , 14 Rudra Main Road , Bansberia, Hooghly, W.B. Pin.712502 ). After entering all input no. requested by recorded voice in the mobile phone , no reply message or confirmation is given to us( Date : 06/04/2011 at 12:14 p.m.). We can't understand whether the gas has been booked or not .
Please do the needfull regarding this matter as early as possible.

Prasanta Nath
9, Tribeni Bazar Main Road,
P.O. Tribeni , Dist. Hooghly.
Pin. 712503 . P.S. Mogra , West Bengal.

Dear Consumer

Please send a mail to Mr. V. K. Mathur ([protected]@indianoil.in) and mark a CC to Mr. Rabindranath Ghosh ([protected]@indianoil.in) and see the result. You can also lodge a complain against Seba Fuel in my Facebook page Grahok Bondhu or you can mail me at [protected]@yahoo.com.

I am 100% sure that action will be taken if not then I will also give you email ids of Ministry of Public Grievance and Ministry of Petroleum and Natural Gas officials. Please inform me through email about the result.

But be prepare before making complain, the management of Seba Fuel will visit your house to force you to withdraw the complain. But be strict and do not withdraw the complain because they cannot do anything to you.

Thanks

Grahok Bondhu

Hi,

Please put your comments at http://www.facebook.com/grahok.bondhu to fight against SEBA FUEL to stop their fraud activity.

Thanks

Hi,

I have communicated them. But not getting any result. I am forwarding you the communication

Dear Sir/Mem,
Plz solve my problm booking no wrong & cunsumer no is 33161 but msg reply 3161 why ?