Indian Oil Corporation [IOC] Complaints & Reviews

I recently transferred my gas connection from DK agencies,Jayanager, Bangalore to Benaka Agencies,Rajajinagar, Bangalore. I booked for refilled cylinder through TOMO services by sending an SMS. I was happy to receive the reply "Booking Registered. Booking No.1 Booking Date:31/3/2010 Time:12:08AM. Powered by NEIT". I thought finally there is use of technology in utility services arrived. It was only short lived as I happened visit the office of Benaka Agencies on 1/4/2010 and checked upon the booking status. They bluntly informed that they don't use TOMO services and any booking done through is not valid. My attempts to reach the main Indane Gas office at Unity Building in Bangalore was a futile exercise as their number was always busy (not even once it got connected in 3 hour period that I tried in the afternoon). If this service is not valid then why did they cut money for each SMS and also given the misinformation that booking is registered. Now, I lost not just 1 day but 4-5 days as the service (supplying of cylinders) from Benaka Enterprises is very bad (experience of other customers). I really want this SMS booking to work as it saves time for people who keep on calling the distributor's phone and gets the reply that it is busy.... But if it can't work then don't fool the people by wasting their time and money. Please make Indane to decide on this service and let all the customers of it know.

Thanks.

Sir,

My family was at Sikkim, there we had taken a Indane Gas Connection in the name of my mother, Mrs. R.V.Katiyar, recently we have shifted from Sikkim to our native place i.e. Kanpur, Uttar Pradesh, hence we had transferred our LPG Gas connection to Kanpur Dehat on 09/12/2009 from NSKY INDANE, SINGTAM, SIKKIM which I think falls under West Bengal State Office, Siliguri, AO. Sir, our nearest gas agency is in Sheoli, Kanpur (Dehat), Sir we have approached to the gas agency not less than 10 times from the month of January itself and now April started but till now they have not given us Cylinder and other materails which were deposited there in the office of Sikkim. Though we have produced all the relevant documents.They are simply harrashing us without any reason, whenever we go the gas agency people always asks us to come on a new date saying that there is no cylinder in stock and some time they say that transfer papers have been sent for verification. Sir it has been 3 months and I don't understand how long we have to wait for this, sir my mother is old and the agency is far from my house, it has already been 3 months but the gas agenct staff are not responding. Sir it my humble request to please look into the matter and sir please help us so that our connection is given to us. I hope you will understand our problem sir. Sir I beg you please look into my matter, we are really in a problem of cooking food. I am hereby furnishing other details for your kind action.

Consumer No. STC 20329

Consumer Name ; R.V.Katiyar

Mobile No. [protected]

NSKY INDANE SINGTAM, SIKKIM

RICH FLAMES INDANE DISTRIBUTORS, 3F/156, N.I.T Faridabad
r/sir
Respected Sir,
I am vijay jagga and i am filing this compaint on behalf of my wife. My wife is a customer Of Rich Flames Indane Distributors whom address is 3-F/156, N.I.T Faridabad 121001, HARYANA. Our Card No is- 3582562, Costomer no is-20481 and Sv nois - 06/5220 which is register to Mis dimple arora.
agencies make new rule if costmer given same empty cylender number who given by me last rifling then we rifil the cylender next time, you did not change your indane cylender with your brother, friends, indane cylenders
pl tell me this is govt rules
all india all gas agencies no budy folowing this rules only faridabad RICH FLAMES INDANE DISTRIBUTORS make the new rules
pl do something and reply
pl given some mob number of faridabad officers
vijay jagga
[protected]

my Dear Mr.Manoj,

You can book after minimum 21 days of getting refill and after booking you will get refill when your turn comes.

with regards,
Ch.Bhaskar Rao
Dy.Manager(LPG-S)
Berhampur
-----manoj agrawal <[protected]@gmail.com> wrote: -----


THIS THE REPLY FROM OUR AREA SALS MANEGER consumer num LS 614 I CNT GET REFILL PROPRLY. THERE IG

I was a LPG-Customer of Vindhyabasini Gas Services (V-11373), Shuklaha, Kachari Road, Mirzapur, due to their delivery problems, I was issued with Transfer Voucher [protected] dated 11/03/2010 and was asked to submit it to Padmashree Gas Services, Ganeshganj, Mirzapur which I did on 14/03/2010 and was told that Residential Verification would be done after which my New Customer Number be issued. On 29/03/2010, Sri Dinesh Chowrasia, said to be representative of Padmashree Gas Services, visited my Home at Vill: BANDHAWA MAHABIR, Vindhyachal; He inspected, checked and/or verified relevant documents e.g 1) Photo Identity Card, issued by GOI., 2) Ration Card No.496101, 3) Pension Book/PPO No.[protected] issued by GOI.4) Ownership of Land Certificate issued by Tahsildar, Mirzapur, as well as 5) Householder's Policy issued by National Insurance Co.Ltd. Usleyganj, Mirzapur. Inspite of all these submission, I was maliciously harassed/delayed indefinitely and even cautioned to cancel my consumership. This is most unexpected behavior of the Distributor : Padmashree Gas Services, Ganeshganj, Mirzapur,U.P.

Dear Sir ,
I m customer of Indane Gas Agency (Parth Gas Agency in Gandhinagar,reg no P3621

I was getting regular Supply till Last month,
Now they refused to Book cylinder ,as I got Gas pipeline.
I m having Joint Family and Need Cylinder,

I m suppose to get one cylinder in Three Months.
Why Agency is refusing to Book the Cylinder ,

Pleasse do needful and help me,

Govind Patel [protected].

My Consumer Number: 16401 for Indane Gas Agency.
I surrendered my connection on 04/08/08 including Cylinder, regulator and tube to M/s Fernandes Enterprises, Indance Gase Distributors, S.No.46/2, Ground Floor, Kharardi Road, Chandan Nagar, Pune - 14.

They provided me with transfer voucher to Indore with validity of 1 year. But as I was travelling abroad and within India, I could not get my Gas connection transferred to Indore within a year.

Now on 30-Mar-2010 we want this Gas Connection at Hyderabad. Indore Indane Gas Agency informed that this transfer voucher is Null and Void. And that they can't transfer connection from Indore to Hyderabad. Also they informed I have to apply for new connection again in Hyderabad.

Please look into this issue and provide us with transfer voucher for Indane Gas Connection to Hyderabad. I need this urgently as my family is facing lot of problems.

Sir,

I am supplied Indane Gas Cylinder by Guru Gas Agency (Indane Distributors), No. 4, Davidson Street (North), Chennai - 600001. My consumer number is 46455. I regret to inform you that the said Gas Agency does not supply cyliders to me on due date. I took delivery of a cylinder on 19.2.2010. Then I booked for a cylinder on 10.3.2010. Still I have not received the cylinder. When I contacted them in person for supply of cylinder, they told me to change the Gas Agency. Further, they are not speaking politely. Kindly take necessary action to supply the cylinders on due date.

I am a customer with sunny gas agency, perambur & consumer no. 6904 i`ve been customer for morethan 10years .
now i shifted my residence to madavaram, regarding transfer i` spoke to sunny they want address confirmation with agency who supply in madavaram area ( rajesh gas supply) i took the address stamp in my gas supply book , and took it to sunny gas agency but the refuse to accept it , now they want Indemnity bond for ( stamp papaer) Rs.200/- why is it reqd, for what pl. confirm this is to be submit in compulsory ir it not reqd..

I booked my cylinder on 8-Mar-2010 and they have not supplied till date(30-Mar-2010).
When I asked them why they didn’t supply, their reply: “we sent the gas, but nobody was at home.” All the time my parents and my wife remain at home. Instead of attending to the problem, they give such mindless excuses.

They book only after one month of last supply and then supply only after 15 days of booking. And this time it has crossed even 23 days.

One cylinder can’t last for more than 40 days in my family. I told Indane Gas Office here in Salem(near Salem junction) about this problem, their reply was "its your problem".

Yesterday my gas got over, so I had to manage it from my neighbour whose cylinder is also going to get empty in next few days, then he will take back his cylinder. And I will have to go to some other person.

They have given 3-4 numbers of Salem Office to contact, but nobody attends the call. When I told them about this, their reply :”we have 21 crores customers. Therefore phones remain busy. ” I said even when phone keeps ringing, you don’t pick it up. Their reply : “Bell rings in the exchange, not here”.

And the person who comes to deliever the gas never finds my house, even when I have showed him the way twice. He can find my neighbour's house, but not mine. (This state is not my native state.) Although, each month we have to pay Rs. 20 extra for home delivery, but everytime I have to come from office to show him the way to my house.

Why company causing so much harassment to its customers.

Ravi Yadav

The agency M/s Sheetlamata Gas Agency is not booking the gas prior to 21 days of last supply. They said that they have been directed by the Oil Company ie IOC ltd not to book the cylender before 21 days of past supply. It means that the consumer may not get the cooking gas as and wen needed by him. If there is such direction from the company these should be notified by the Gas agency on notice board for general public. The agency is also habitual to supply low weight gas cylender. The supplier generally transfer the gas from one cylender to another and if it is pointed out the supplier threats the consumer not to give the cylender in time if it is reported. The consumer has no option but to accept the low gas cylender because the agency supply the gas from30-40 days time and the consumer can not weight further.

complaint against indane lpg distibutor Mann gas service, is dening to book my gas refill without any reasons ,all this is also informed to areamanager mr. sharma by telephone no.[protected] and also mailed to state head punjab at [protected]@yahoo.co.in my full particulars are as below;

chanan singh
1719,st-4,new basti ,bathinda
mob [protected]

sir,
i am a regular customer of indane gas since 20 years but sorry to say that
i never ever got cylinder delivered at right time. they take more than 45 days to deliver cylinder and when we complain to distributor he and his workers use bad language and tells that what ever you want you can do , we will beat you, and many more bad words. i want to file a complaint against my indane gas distributor which is

SIMRITI INDANE GAS AGENCY near moti nagar police station sagar m.p.

please help me sir what to do.

Non suppply of cylinder for domestic usage.
Name of distributor -Mithra Gas agencies ,Muvattupuzha, Phone[protected]
Name of consumer -1)Prasad KG -consumerNO:4727
2) Manoharan KG -805
The gas agency had supplied cylinder to the above cosumers on 12/2009 and[protected] only after that they have not supplied any cylinder. They have passed through our GMHS Road only on[protected] .After that they have not seen through Road.This is highly irregular. Kindly necessary step to arrange supply of gas cylinders immediately and also take necessary steps for the supply of cylinders regularly.

dear sir
i have booked the gas cylinder on dated 22.03.2010 through tomogas(52626sms) but still refil cylinder is not deliver.
Name Rajendra kumar
consumer no. 17708
Rudrapur gas service (Under K.M.V.N)
Add:-jagatpura avas vikas road Rudrapur
Udhamsingh nager
mobile no.[protected]

Dear Sir,
I am Varun Chopra R/O .S-35,Upper Ground Floor, Vijay Vihar, Uttam Nagar, New Delhi-59.contact no. [protected] and consumer of Indian oil gas thro M/s Nair Gas Service, Vikas Puri.
My consumer no. is 18659 last cylinder received on 1st Feb 2010, after that I have not received any cylinder but in Nair Gas records they have given cylinder in the month of march also by continues follow up from last ten days they were saying every time that it will reach today but till date I have not received. On 29/03/10 when I called up again they told me we have booked your cylinder 2 days before only. After asking what about old cylinder they say we don’t know you can complaint any one.
So please take necessary action as early as possible.
Thanks & Regards

Varun Chopra
[protected]

Dear sir / mdm, i apply to inden gas cannection " Gaurisanker inden gas service kuchaycort, dist- Gopalganj Bihar, " my application is accept nd call to me give a gas cannection ragistration paper by gas agency. but give me one cylender . after 4600 Rs pay nd give 1400 Rs casmemo.

Hi,
I am a customer of indane with customer no. 10094 and have been registed with Gruhalakshmi Enterprises, Jeedimetla, Hyderabad. It takes 3-4 days to get connected to the online booking and when connected they say the gas will be delivered within 10 -15 days, but it never comes on time and we have again go personally and remind him to send the gas (This is what is really happening from last 3 times ) . i have seen personally at the office the booking people always keep the receiver phone in engage .
Is this the quality of service we are expected to receive?????????.
So I request the Indane higher authorities to look into the matter and improve the quality of service and check the quality of service with the agencies, otherwise its a BAD... Name to the INDANE itself to not to keep its faith among the customers.

Regards,
Ramesh
HMT Chintal,
Hyderabad-500054

Sir,
If you fill Petrol/ Diesel, @ Anjanadri Enterprises, 5th Main Road,
Chamarajpet, Bangalore -560018, ( Indian Oil Corporation Petrol Bunk) when the capacity of the car is 34 lts. he fill up to 37 - 38 ltrs of petrol / diesel. We have checked this several times & compared with other bunks.

You can not question them, since they behave very rudely and they bluntly say we do not need your business/ your business is negligible. We have a permanent Bus owners account with us if we cater to that business it is sufficient.

Can any one take action on the bunk owner for cheating the customers by filling less fuel.???????

This is to bring in your notice that the Maheshwari Gas Service Madangir DDA Gali No 9 is not accepting my double gas booking. I have already received the accptence of the double cylinder from the Indane gas authority. My consumer no 15942 and DBC (SL69A) Reg No [protected]. I recieved the acceptence on 30 Jan 2010. Also it has been mentioned in the letter to avail of your DBC with in 60days from 30 Jan 2010 however the Maheshwari Gas Service 9/209 DDA flat Madangir (Rakesh Sharma) is not accepting to give the connection and saying to come after 10th April. My complaint is that on 10th April 60 days would be completed and they would not accept my request. So please take a appropiate action againt the Maheshwari Gas Serivce.