Indian Oil Corporation [IOC] Complaints & Reviews

Indane Gas — Monopoly business

Currently I'm posted in a very remote place so I do not have many option so I applied for a new connection for domestic gas(Indane). The agent forced me to buy a new gas oven(which I had already) from his shop plus a useless apron priced Rs 275/-. So my total expenditure was Rs 4237/- and I asked him a recipt which he told me that he will deliver after one week. After one week I recieved a recipt billed Rs 1400/-.
Name of agency:- Lalgola Indane Service, Marwaripatty, Lalgola, Murshidabad, West Bengal-742148
Code- 189194

dear sir/madam

we book gas from you on line with gauri enterprises palam new delhi but when i went there after 1 week i found no booking,

what is this .


thanks.

Indane Gas - regarding delay in gas supply

Please note that I have not received my LPG gas eventhough I booked through online a month back. When I approached the distributor they are just telling that they will supply within a week This excuse i was hearing for the past three weeks. Kindly do the needful to get the supply at the earliest.
My contact No- [protected]
Name: S. Hari
consumer - 6208
Distributor; Priyadarshini Gas AGency, Karkala

Dear Sir,
My Consumer No. MO 5535 Vijay Parashar

Dealer : Man sarover Indane

Meri Last refill delivery date 22.02.2010 hai...Auto booking se ab tak mujhe mil jaani chahiye thi...lekin agency se koi thik se response nahin mil raha aur kabhi Phone attend nahin hota..ring par ring jaati rehti hai...last time wahan ki madam se reply mila ki 27.03.2010 ko delivery ho jayegi...lekin woh bhi sab bakwas...samajh nahin aata ki yeh system ki kami hai ya untrend staff ka management...

We are having a LPG Gas connection with Indian Oil as follows.
Consumer Name : O.P. Lodha
Consumer No.: 051962

Agency Name: Naveen Gas

We are been supplied Gas cylinder 40 - 50 days after the previous supply and that too after several reminders and telephonic calls. This cause lots of problem with us in our domestic living. On repeated request, nothing is being looked after. Kindly do the needful .

Thanking You.

Regards.

Om Prakash Lodha
15 - 16, Geejgarh Vihar
Hawa Sarak
Jaipur.

[protected]

Dear sir,

i was booked my lpg gass celender on[protected] which is booking no 7607880 and my gauri gass agency no .is 29039. i was booked my gass before 19 days of the date of booking. we are totaly disrubed of this services kindly delivered our cilender as soon as posible

Thanks

Regards
Mohan singh
agency code -29039
contact no.-[protected]

Hi,
Myself Parvsh Sharma and I live in Block no-1, Khichri Pur, Delhi - 110091.
i have a complaint about Dixit Gas Seva(Dealer of Indane Gas )Khichri Pur its LPG godown is situated just near the residencial area and their workers do rplace the gas in empty cilnders in residencial area.
regarding his matter i pesonnaly met with Mrs. Sunita Dixit(owner of Dixit Gas Seva) but she is not responding on this matter.
Please do the needful fr this
Regards
Parvesh Sharma
[protected]

indanegas — Not receiving calls

Dear sir,
I am from Andra Pradesh, I tried lot but unable to book because of not attending call.And also I asked them, why are you not receiving calls? they are answering rudely.

I am from west bengal howrah, I tried lot but unable to book because of not attending call.And also I asked them, why are you not receiving calls? they are answering rudely.

regards
manish
[protected]

Dear sir,
My name is Bhaskar s/o I.Charles . My father took connection in 2007 with M/s sai krishna indane gas agency (distributor's code 9986521), vakadu, nellore (dist), A.P vide customer no.SK002194 & SV no.2942952. I like to bring few lines to your notice, we have got double cylinder facility but so far I could not book on the second cylinder because the agency management are not giving room for us to book on the second cylinder .Every time they compel me to book only 28 days after delivery and we can surely get the filled cylinder 25 days after booking only .can a family of 6 members like us be able to manage nearly 60 days with one cylinder? why didn't they allow us to book in the mean time on the existing second cylinder? then what is the use of having double cylinder facility?.
Moreover they wont respond to phone calls.Kindly probe into the matter
Hoping to be favored

with regards
E.Baskar
S/O I.Charles
Vidyanagar'
Kota (m)
Nellore(d), A.P.

dear sir /madam
I am LPG Indane gas customer with KURUKSHETRA GAS ENTERPISES RAILWAY ROAD KURUKSHETRA (HARYANA ) CODE NO.10846 & my consumer no. is K-15783. I have booked Home Delivery of Refill at his office.They replied that by 19/02/09, it will be sent. But it was not sent.I went their Office on 19 Feb to 06 MARCH 2010 (daily morning and evening ) for Refill but till this date, they have not sent LPG cylinder.
They never receive Phone Call made at their Office.There is always Huge rush of customers for booking the Refills & for making complaints about non delivery of Refills.
In nut shell, their Gas Service is very good. But Pls do the needful.Waitig for u r +ve reply.
Regards.
vikram singh
My phone number is [protected]

dear sir /madam
I am LPG Indane gas customer with KURUKSHETRA GAS ENTERPISES RAILWAY ROAD KURUKSHETRA (HARYANA ) CODE NO.103846 & my consumer no. is K-15783. I have booked Home Delivery of Refill at his office.They replied that by 19/02/09, it will be sent. But it was not sent.I went their Office on 19 Feb to 06 MARCH 2010 (daily morning and evening ) for Refill but till this date, they have not sent LPG cylinder.
They never receive Phone Call made at their Office.There is always Huge rush of customers for booking the Refills & for making complaints about non delivery of Refills.
In nut shell, their Gas Service is very good. But Pls do the needful.Waitig for u r +ve reply.
Regards.
vikram singh
My phone number is [protected]

Indane Gas — not receiving the calls against gas booking

we are the consumer of indane gas teka, kamptee road , nagpur.
and we are tired of them as they never receive phone calls for the gas cylinder bookings.

when the consumers had been given the facility of booking on phone then why the distributors always keep their phones busy and all the times we need to go to the office for booking. lastly also we booked the gas but it was not delivered to us till the end of the month.and when the gas delivery is done to us the drivers always ask for the extra amount for their services.

then how could such gas agencies promises for the customer satisfactions?

Indane Gas — Gas Booking Officer not receiving Phone Call

Dear Sir,


I have been trying to book my cylinder for the last 3-4 days, but I am unable to contact any of their numbers. Either the phones are ringing or busy. 24 hour booking no. as well as the helpline nos. are also not responding.

Please get my complaint solved immediately and arrange to get the gas booking done. The agency is not giving proper service for the last so many Months.

Thanking you,

Yours faithfully,
Ravinder Joshi

Indane Gas — non receiving of phone for booking of gas

from morning 9pm onwards i am contacting my dealer m/s abhijit enterprise kharda over phone (no[protected] for booking of gas but no one is receiving phone to book the same. i am fade-up after continuous trying for more than a hour. my cust no is 32472535 &mobile no [protected].can you help me by booking the gas.................satyam roy

I had make a booking of refill cylinder on 18th February’12 with Kandhari Gas, Pocket A-00, Plot No. 2, Sector-2, Rohini, New Delhi-110085, Telephone 27519710, 65155303.

I had received two sms as GAS cylinder has been delivered at my home but I have not received. I am waiting for my GAS cylinder for last 21 days now dealer asking for again rebooking, it will lead delay of another 21days without any reason.

Pls look into this and do the needful, otherwise I have to log the complaint in consumer’s court.

Refill booking 14986
Cash memo 14980

Customer Name:- V.D. Sharma
GAS Number: 8051

Thanks & Regards,
V. D. Sharma

dear sir /madam
I am LPG Indane gas customer with aradhana indanegas service banda u.p. & my consumer no.694. I have booked Home Delivery 03/10/2012 of Refill at his office.They replied that by 7/10/12, it will be sent. But it was not sent.I went their Office on 8 0ct to 9, 10, 11 oct 2012 (daily morning and evening ) for Refill but till this date, they have not sent LPG cylinder.
They never receive Phone Call made at their Office.after so long time on 15 oct my call recived by mrs aradha ( owner of agency)i asked about refil she said very rudly take from godwn i[censored] want delivry.i will not sent home delivry to u. i am 70year old.how i can go godwn which is more than 10km form town.after i met a complaint 14oct at custmer care . 16th oct 6pm i got a call from agency (no-[protected]) mrs aradhan telling me very badly(gali dete hue tumne meri complain ki tumara canection kat dugi ab to mai tumhe gas bilkul nahi dungi) after that i call mr prabhat([protected]) so of the location he said to me that adjust kar lo ek mahine tak wo lady to badi achhi hai wo aisa nahi kar sakti.their Gas Service is very bad.always they missbiheving.
till today i did not get refil
iam very hope less what to do
plese do something for me so i can get refil

Regards.
gopal krishan agrawal
c/o goyal tent house
alijang banda up 210001
[protected]

We are facing a problem to book a gas (Indane) over telephone ( mob. no.[protected] supplied by Hanseswari Gas Service , 14 Rudra Main Road , Bansberia, Hooghly, W.B. Pin.712502 ). After entering all input no. requested by recorded voice in the mobile phone , no reply message or confirmation is given to us( Date : 06/04/2011 at 12:14 p.m.). We can't understand whether the gas has been booked or not .
Please do the needfull regarding this matter as early as possible.

Prasanta Nath
9, Tribeni Bazar Main Road,
P.O. Tribeni , Dist. Hooghly.
Pin. 712503 . P.S. Mogra , West Bengal.

Dear Consumer

Please send a mail to Mr. V. K. Mathur ([protected]@indianoil.in) and mark a CC to Mr. Rabindranath Ghosh ([protected]@indianoil.in) and see the result. You can also lodge a complain against Seba Fuel in my Facebook page Grahok Bondhu or you can mail me at [protected]@yahoo.com.

I am 100% sure that action will be taken if not then I will also give you email ids of Ministry of Public Grievance and Ministry of Petroleum and Natural Gas officials. Please inform me through email about the result.

But be prepare before making complain, the management of Seba Fuel will visit your house to force you to withdraw the complain. But be strict and do not withdraw the complain because they cannot do anything to you.

Thanks

Grahok Bondhu

Hi,

Please put your comments at http://www.facebook.com/grahok.bondhu to fight against SEBA FUEL to stop their fraud activity.

Thanks

Hi,

I have communicated them. But not getting any result. I am forwarding you the communication

Dear Sir/Mem,
Plz solve my problm booking no wrong & cunsumer no is 33161 but msg reply 3161 why ?

Sir,
I am registered with M/s Sukhdham Gas Service, C-8/4, Shopping centre, Lawrenec Road Delhi.
My Consumer no. is 4685.
I had booked the LPG cylinder on 5th June 2008 and almost daily I am reminding them to supply one but to no avail. Till today it has not been supplied.
The persons manning the counter don't pick up the phone for long.
The matter may please be expedited.
SC Rastogi
B-3/33C, Keshav Puram, Delhi-35

sir agency owner behvier not good

i have also same complaint in this regard

I have also the same problem with Pooja gas agency as mentioned above and also the IVR system is getting disconnected or either it is always busy. I don't think its customer friendly system.

Kindly do the needful as its really pathetic.


Kakkanad,
Kochi

We also have a connection of Indane gas with Pooja Gas, Edappally Office, their number being [protected] & [protected]. It is really annoying that the said agency is never reachable on phone. The only time their telephone is not "engaged" is during lunch break when as they say "computers cannot function" and hence no messge can be passed on. We had our gas booked, I think about 1.5 months back. While usually we get the cylinder in 1-1.5 months, very surprisingly this time they made delivery some 4 days after booking with the result that we had not made arrangements for receiving the cylinder, since both o[censored]s are working. We've been trying to contact them for the past 1 month without any result and its really frustrating. Looks like we'll have to take a days leave to finally get our cylinder.

I wonder if any complaint can be lodged directly with IOC for this unprofessional and irresponsible manner of the agency.

Edappally
Cochin

We can log such complaints directly to IOC. Below is the link for the same
http://webapp.indianoil.co.in/paribhavam/?toMktgIS=2

Regards,
Sajith

sir,

so many complaints are given by the customers but no use.no authores will take the action.

the same complaint for me.pl tell pooja gas atleast to attent the phones

regards
santhosh

after sending so many complaints why no body is not taking any action

this is to inform that the pooja agency in thrikakara is trobling the customer.

main they will not attend the phone.if we ask the owner no they will not give'

one no in their is out of order.after visiting 3 times they send a sms that booking no

411500, cash memo[protected]is generated cylinder shall be deliver.after 2 days

i went there they are telling by mistake idea send the message, what we want to do now.

santhosh kumar c s
con no 169143

phone [protected]

Complaint reg pooja gas agency

Consumer No 174173

I have booked for a gas cylinder (refill booking no 458291)and received an sms on 27th feb that the cash memo is [protected] is generated. But on 2nd march i received another sms stating that my booking stands cancelled. I contacted pooja gas office many times to get the gas but they are saying some lame excuses.The first day when i met them directly the lady sitting there told me that it will be delivered the next day, but now it is more than 12 days.This is not the first time pooja gas is acting like this. Hence this complaint from my end.You cannot expect the consumer to spend for fuel to visit your pooja agency n no of times to get a gas cylinder. Hope to get a favourable decision from your end. Jeeji ben

Indian oil corporation — out of service

DEAR SIR,
I USE TO FILL PETROL FROM IOCL PETROL STATION NEAR SAELAIYUR,CHENNAI EVERYDAY.FOR PAST ONE MONTH WHENEVER I GO FOR FILLING THE OWNER SAYS HE DONT HAVE THE STOCK (DRY) AND HE DIDNT RECEIVE HIS STOCKS.BECAUSE OF THIS MANY CUSTOMER NEAR THAT AREA WANT TO TRAVEL FEW DISTANCE TO FILL THE PETROL.SO TAKE IMMEDIATE ACTION AND SOLVE THE PROBLEM AS SOON AS POSSIBLE.
NEETHIRAJA

Dixit gas seva — gas booking

sir
me vinod kumar 36109 sir meri gas time par nahi aati agar aati hai to bahut kam aati hai me bahut pareshan hoon

aap se anurodh hai ki meri samashya per gor ki jai

thenking you sir

vinod kumar