Indian Oil Corporation [IOC] Complaints & Reviews

Sub: Compplain against Moon Light Gas Service, Distributor of Indane,
9/1 G.T Road, Tentul Tala, P.O Bhadreshwar, Dist. Hooghly, West Bengal.

Sir,

The the above Distributor of Domestic LPG is delivering cooking LP Gas cylinder this time on the delay of 23 days from the date of the booking. For the last one year I have to make frequent call to the office and it is only after more than 10 days from the date of delivery that we manage to get the LPG cylinder. Most of my family members are in Govt services and we are facing a lot of problem due to this irregular supply of cooking gas by the above supplier.

Surprisingly, in all the unlicenced Hotels,Dhabas,tea stalls and eateries the LPG are available for their purpose.

I am S Ravichandran Residing at Kanchipuram In No 2 C V Rajagopal street vishnu kanchi Kanchipuram Tamilnadu India Pincode 631503 I am a consumer in Indane Gas My Distributor is S R AGENCIES
Kanchipuram. My Consumer Number is 9680.
Every month For every refill I have been collected RS 330/- The billing Price is Rs 317.50 Something
For this excess collection I have made a complaint with My Distributor S R AGENCIES K anchipuram
They did not take any steps for this irregularity.
With in Two kilometers The distributor is collecting Rs 12.50 more than the Billing Price for every refill
Is it comes under the directions of Indian Oil Corporation
Please get me the justice and to protect this consumer from excess charging

S RAVICHANDRAN

I have booked gas on 21st September, 2009 by E-mail . They have also confirmed receipt of mail. Even after passing 3 weeks, I have not received the gas cylinder.

The telephone provided by the Jai Jawan gas service never works. My wife anf myself trying his telephone numbers for last 3 days desperately but the agency use to keep the telephone on hold.

Gas is a basic needs for cooking. After passing a long time if I don't reecive the gas you can understand my worries. You are requested to look in the matter.

Gas Agency: Jai Jawan Gas services, Rampal Chowk, Sector-7, Dwarka, New Delhi
E-mail:Jai Jawan Gas Service [[protected]@gmail.com]

1. Refer to my consumer no. 50136.

2. I transfered my connection with single cylender from new delhi to port blair in the month of Apr 09 vide my old consumer no. 21679. The moment I deposited my transfer voucher to Priya Indane at Portblair they took 01 month to provide me the single cyllender, regulator, and my connection papers.I applied for double cyllender and I have been told by Priya Indane that it will take six month to provide the same from date of allotment of connection.

3. On several request to priya indane I have been refilled my first empty cyllinder on 06 Aug 09. My cyllender again became empty on 12 Sep 09 and I made a call to priya indane to refil it . They told me that my refill is subject to availability of gas and the load is likely to come in one week and we will provide you the same. I kept waiting for the same and again I made a call to priya indane regarding my problem. I have been told that load is available and it will reach to you shortly.

4. Sir I would like to draw you kind attention about gas/ refil distribution system of priya indane. Usually as per the standerd distribution system of indane, a customer has to book a rifil/ gas, once his cylender becomes empty and the concerned gas agency delivers the refilled cyllender at his door steps because the delivery at door steps is customer's right as he is paying delivery charges with each refil. But in case of priya Indane inspite of booking for a refil he never delivers the same at door steps. The agency use to carry a big truck will all its load and visit the area. they use to book the cylinder on the spot and provide the refil to customers. If the customer is present at the resident he hardly comes to know about the ongoing refilling in his area as they come without informing any body in the area and finish off the procedure without intimating each individual customer. customers who somehow seen the distribution comes to the load point gets the refil rest all residents kept waiting at home. If the customer is not present at his resident he will have to wait till the next load to come in his area which usually takes one month otherwise he has to collect the refil from the godown.

5. In my case i kept waiting for my cylinder to refill till end of Sep 09 then i made a call to priya Indane. I Have been told that the load will arrive in my are in next 3 to 4 days and my refill shall be booked on the spot and I shall be provided the cyllender. I kept waiting till than. I visited Priya Indane on 07 Oct 09 and I asked my cylender. I have been told that delivery of gas has been done in my area on 03 oct 09. I was shocked. I kept waiting for so many days and I kept a track on the load and cylinder was not delivered at my residence. I enquired with my fellow resedent about the load on 03 oct 09 and no body seen the load on 03 oct 09 and about 25 person in my area whom I know very well said that they also are waiting for the load since last one week. finally I booked my refil on 07 sep 09 for delivery of gas vide my booking no. 616 dated 07 oct 09 and given a written complaint to Priya Indane. The staff at priya indane were not co operating in the matter. I asked the telephone no of the owner of the agency. They refuse to provede. I asked the mob no of the person who delivered the gas in my area they said he is out of station. i asked the status of my double cylender (DBC). They said it is under process but not shown me the waiting list no. or the estmated time of provisin of the same. I have been told that owner will come in the office at 1800 hrs then only I can meet him. I kept waiting till then and he didnt arrived at the agency. finally I have been told at 1830 hrs that he will not come today and he I can meet him on 08 october 09. Now you can emagine the embarassing situation, the inconvenience caused and the harashment which i am facing since last one month.

6. Here I would like to mention some points of concern and I would like to ask few quesion to Indane Gas Limited.

(a) Why there is such an irregular and non-systematic method of distribution is opted by priya indane?

(b) How a customer of priya indane shall come to know abt the arrival of refil load in his concerned area as they are not regular?

(c) Does the Priya Indane opted a method of announcement or displayed the issue program for the month at notice board in the area for distribution of refilled cylinder

(d) If a customer is not aware of the adject date of delivery of cylinder in his area how shall he present himself at the load point and then who shall be held responsible for this awareness?

(e) If a customer has not collected his refil from the load point then the supply of cylinder shall be ensured by whom?

(f) Inspite of paying delivery charges why the cylinderds are not being delivered at door steps and why it is always the customer who kept waiting and at last feels cheated by the Priya Indane and who shall establish a sence of responsibility for priya indane at Port Blair?

(g) Does Priya Indane has taken a prior Approval from the managment of Indane Gas Limited abt the modified distribution system of refilling and if it is so is there any written orders for the same?

(h) For how long a customer should wait for his double connection (DBC) and what has happended in my case/rquest for the same?

(i) Please jutify that how a customer should pull on with single cylinder and such an irregular supply system of refilled gas?

(j) Is the management of Indane Gaslimited is aware of all the matter and the inconvinience caused to the customer at portblair?

(k) Is there any autority who is having check on all the activity of priya indane at portblair? whom can we contact at portblair if such problem arises? If there is any authorise representative of Indane Gas Limited available at Port Blair please mention his address and contat no in Your Reply.

(7) In view of the above it is requested to initiate necessary action to resolve the issue and to help the mass residents in the area to get rid of the irresponsible behaviour of Priya indane which is causing lot of inconvinience and harrashment to the consumer.

(8) It is further requested that reply of all quiry and the action initiated in the matter may be sent to me in next 07 days to resolve the matter. I hope that you shall not compell me to take the matter to the consumer court and to produce me this letter and other corresponcence as an evidence.

(i request consumer complaint forum to look in to the matter and do justice with the case)

Thanking you in anticipation.


(Rajesh Kumar Pandey)
House No - 330/3
Ajay Bag, Minie Bay.
Port blair 744 101

Mob no. [protected]

I am a resident of K.R.Puram, Bangalore. Cauvery Indane Agency is the distributor for gas. My consumer number is 21411. Whenever delivery boy comes to my house for delivering the gas cylinder, he demands Rs. 15/- for delivery, otherwisw he threatens that either he won't deliver the cylinder or keep the cylinder on the middle of road and I would have to bring it to my house myself. His behaviour is very rude. Can you do something about it and inform me?
D.C.Bansal
#23, 1st. Cross, Satya Sai Baba Layout
Kodigehalii main road, K.R.Puram, Bangalore-560036

DEAR SIR,
DUE TO CLOSURE OF MAA BUDHI INDANE GAS ,AT ANGUL(ORSSA), I HAD TO TRANSFER MY GAS CONNECTION NO.1464 TO SNEHALATA INDANE GAS & SUBMITTED ALL THE COPY OF ALL DOCUMENTS AS DESIRED BY SNEHALATA INDANE GAS.THE NEW CUSTOMER NO ISSUED TO ME BY m/s SNEHALATA INDANE AGAINST MY CONNECTION IS 1958 & WHEN I RECEIVED MY FIRST CYLINDER, I NOTICE THAT MY NAME HAS WRONGLY RECORDED AS MAHMOOD ULHOQ INSTEAD OF MAHMADUL HOQUE CHOIUDHURY.IMMEDIATELY I HAD CONTACTED YOUR DEALER M/S SNEHALATA INDANE GAS FOR CORRECTION OF MY NAME AS PER THE DOCUMENTS SUBMITTED BY ME.BUT THEY HAVE DENIED FOR THE SAME.THEY HAD ADVISED ME TO APPLY FOR A FRESH CONNECTION.DUE TO THE INCORRECT SPELLING OF MY NAME IN THE RECORDS/DELIVERY SLIP ,THE DELIVERY MAN IS ALSO FACING PROBLEM DURING DELIVERY OF GAS CYLINDER.
UNDER THE ABOVE CIRCUMSTANCES I AM REQUESTING YOU TO KINDLY TAKE UP THE MATTER WITH YOUR DEALER M/S SNEHALATA INDANE GAS,ANGUL(ORISSA) FOR NECESSARY CORRECTION OF MY NAME AS PER THE DOCUMENT SUBMITTED BY ME AGANST MY CUSTOMER NO 1958.
HOPE YOR GOODSELF SHALL KINDLY TAKE CARE OF COMPLAINT & DO THE NEEDFUL ACCORDINGLY.
REGARDS,
YOURS TRULY
MAHMADUL HOQUE CHOUDHURY
POWER GRID CORPORATION OF INDIA LTD
AT-MATIASAHI,PO-HAKIMPADA
ANGUL,ORISSA,PIN-759143
MOB-[protected]

Dear Sir/Madam,
I have booked via automated booking and wished to confirm the booking as this is necessary to ensure that my request is being processed. However I am unable to contact the company via phone. I always get an automated message saying that the 'line is busy, please try after some time'
My customer ID is D0047521
I understand that due to numerous callers the response may be slow, however here i cannot even contact due to phone being perennially busy. RESPONSE IS NOT GUARANTEED.

All call centers/business centers use call waiting, where the customer is assured of contact after a waiting period (probably a long waiting period) Here due to absence of call waiting the consumer is not at all assured of contact. Please centralize customer care to all Indane DISTRIBUTORS in Bangalore, ensuring that the communication and service is smooth.
The details of Rashmi INDANE distributors are as below:
RASHMI INDANE Distributors, #23/4, Nayandahalli, Near Rajarajeshwari Nagar Arch, Mysore Road, Bangalore 560039. Phone[protected]/2699/3244/3262/3515/3255.

Hoping for your prompt and affirmative action.

thanks and regards
sreeram

I am a customer of MOONLIGHT GAS SERVICE, Bhadreswar, Hooghly, West Bengal, having consumer no 3934, have booked for gas cylinder on 21.09.2009 vide docket no 8556, over phone. But, till date, I have not received any cylinder. Today, I tried to make contact over phone, but no body response on the other side. My 2nd cylinder is also to be exhausted at any day. Other Consumers, who are facing the same problem, are going to the godown with an empty cylinder and getting a new one. But, being a senior citizen at a age of nearly 80 years, not possible for me to carry the cylinders. Even, the next booking of next cylinder will be registered after 17 days of delivery of previous cylinder, creating a tremendous tension, which becomes unbearable at this age. My wife of 72 years, is a diabetic patient having various medical problems. So, I request you to rescue me from this problem, which becomes a regular problems in our lives. Each and every time we are facing this problem, whenever I need a filled gas cylinder. Please give me a smooth service.

I am an Indane Gas consumer (Consumer# TG-C717). The distributor is Novelty Gas agency located in Srirampur, Distt - Hooghly, West Bengal. The sub agency which is supposed to issue the gas is located in Tarakeshwar, Distt - Hooghly, West Bengal. I have applied for a domestic gas refill on 20th September 2009 and in the supply book the delivery date endorsed is 2nd November 2009. This is un-acceptable and poor service standard Please look into this.

I am a consumer of Indane Gas with Bhagyanagar Gas Agencies, Vidyanagar with Consumer Number 10920. Yesterday (October 3, 2009) evening, we connected a new LPG cylinder and realized that the cylinder was leaking. Immediately, we became panicky and started calling all the number shown on the Delivery slip, but most unfortunately, none of the calls was attended. At 11.27 midnight, somebody took the call on [protected] and responded that he would come home within an hour. We kept waiting till 4.45 in the morning waiting for him to come, but he did not turn up. In the meanwhile, we tried calling the same number more than a hundred times, but the phone was 'not reachable.' We lodged a complaint on the website of Indane, and still nothing happened.
We again started calling the same number since 6.30 in the morning with the same result. Finally at 8.35 today morning, someone took the call and said that he was not the same as the one that took the call last night and said he would reach us within about 45 minutes. It is 1.15 in the afternoon, but still none has turned up. All our efforts to call that number again have been in vain, as the phone has been switched off.
We also called [protected]at 1.05 in the afternoon today and were told that they do not serve in our area and that they don't have any other useful information or contact numbers.
Every member of the family is seriously upset and torn in panic over the episode.
It is so very terrible to know that Indane (which claims to have transformed the lives of millions of people) has utter disregard for such serious hazardous situations.
Such a callous attitude is not only condemnable, but should be seriously punishable.
I really do not know what I should do now!
Does anybody know the authority to whom I could complain and seek the most stringent punishment for the people responsible (or irresponsible!)?

Respected Sir/Madam,

I shifted from Delhi to Indirapuram on 9th Oct,08. We got our gas connection transferred to M/s Yadu Gas Agency, D-33, Site-4,Shahibabad, Ghaziabad, UP.

I am deeply disappointed to face the pathetic service by this agency. I have faced following major problems with the agency :
1. The gas delivery is much delayed, in most of the cases its beyon 10-15 days of booking , and cylinder is received only after multiple frustrating calls to the agency. All the phone lines kept busy for number of hours. I do not understand why this delay happens most of the time.
2. The cylinder we received initially for couple of months were under-weight by 3-5kgs. Since then we have kept a weighing machine and we regularly check the weight before accepting the cylinder. And becuase of this checking the delivery boys has been envious and do not provide supply on time.
3. The most deadly thing is that the agency is filling gas in the EXPIRED CYLINDERS. It can be fatal as the cylinder iron has expired and may explode. At many times we have returned the cylinder because of this. In one odd event a cylinder which was 2yrs over its expiry date was being delivered.
We have communicated this to the Manager of this agency on phone and then the cylinders were replaced but the same cylinders are being circulated.
The Yadu Gas agency and Indian Oil will have to take the responsibility in case any undesired event happens.


I hope Yadu agency improves it's service and quality of the gas cylinders.

Regards,
Arjun

Dear Sir/Madam,

Kindly note that since few months every time when I booked the Gas, a person from Inden comes and asking me to pay Rs.40 as an inspection charges. Last time when I refused as the inspection was done only a couple of months back he told that your booking will not be accepted if you do not pay this charges.
Now let me know the truth. Is it required to get my connection checked every time I book the new Gas bottle?

I am a resident of Ahmedabad and My connection is with Santosh Gas Agency.

Dear sir,

I RAJKISHORE MAHATO having Indane connection no. 16690 (Scaned copy attached) at Dharchula in 2004 was working in NHPC then.Now I have left NHPC in 2008 and joined NTPC Ltd. in Joshimath, Uttranchal. I have approached to the Gas Agency at Dharchula for transfer of the said connection to Joshimath but the agency said that the connection is dead and it cannot be transfered till the connection get activated from Bareilly Regional office.They have said that the connection will be activated very soon consequent upon verification by the Regional Office ,Bareilly and the same will be process for transfer then.Till date the connection is not activated from Bareilly Regional office.
Kindly guide me how i can get the Gas connection transferred from Dharchula to Joshimath.As I have shifted my Family at joshimath ,Iam facing severe problem.
Kindly look into the matter,so that it can be solved.
Thanking you,

RajKishore Mahato
Comsumer no.16690

Dear,
I am a frustrated customer of Indane LPG Gas. Customer No 26144 in name of sanjay kumar mishra. Dealer Asal Durg Enterprises. i booked cylender on[protected] and they said me that delivery of cylender is[protected], but i didn,t recd cylender till today and till today i have 3 time reminde them and all time they said that tomorrow will delivered. today i ask to delivery boy, he said the office has not issue delivery - memo. what i do???????????

I am a Indane customer for many years. At present my Gas Agency is Swar Indane Gas Service, code 173654, munshiganj road, Swar, Distt. Rampur, (U.P.)
(tel no.[protected]
I like to mention some complaints as follows:-
1. This agency is selling it's cylinder at Rs. 325/- and give recipt of Rs 310.50(as printed)
2. This agency is selling it's cylinder less than it's standard weight and also without seals
3. This agency is selling it's refiled cylinders to unauthorized gas re-fillers who sale out these cylinders
in swar and along areas at the cost of Rs. 550/- to 750/-
4. This agency is receiving 100/- Rs. for affidavit and not receiving a ready and stamped notary affidavit and not giving any receipt for same charges.
5. The staff of the agency not well mannered and misbehave with customers at regular basis.
6. The Management of the agency doesn't take complaints of consumers seriously.
7. At the time of connection issue they charge 25/- for installation charges but they refuse to install the whole system from the side of gas agency and this money goes to staff pockets.

I want to know, whether this is legal? If it is not, can it be stopped?

In case, this is not the right paltform for complaints, CAN YOU PLS LET ME KNOW THE RIGHT PERSON's NAME AND TELEPHONE NO.

On Sep. 29, 2009 at about 2:00 PM, I went to my Indane distributor viz.,M/s Fuel Centre, Code No. 99060247, 1 Feeder Road, Kolkata 700056 for transfer of the gas connection to Delhi, my new place of posting.I carried with me the empty gas cylinders (2 nos.) , the regulator and the pass book issued by the distributor. I was informed by the Owner/Manager that I need to submit the Indane Customer Subscription Voucher for getting the transfer done. Since I carried the two cylinders with me I requested the gentleman to at least accept return of the cylinders so that I don't have to cary them back. I was told that the distributor cannot keep unaccounted cylinders.I was also told that I can come back by 4:00 PM to get the transfer done. Since I have to locate the original subscription voucher, I asked them what time I should come the next day for the transfer. I was told to come between 11:00AM and 4:00 PM. On Sep.30, 2009, I again went to the distributor carrying the cylinders, regulator and the Indane Customer Subscription Voucher. When I approached the same gentleman, he rudely said that the distributor do not handle any transfer request on Sep. 30th. This came to me as a surprise as this was same gentleman who on the previous day, had asked me where I intend to transfer the connection and what time the next day I should visit them. When I told the gentlemen that I should have been informed properly about their not doing the job on Sep 30th, he rudely denied having told me to come on 30th Sep. Annoyed by his rude words, I told him that I would be compelled to make complaint against him, But the gentleman said that I am free to make complaint to whatever authorities I may choose. This entire episode only confirm the 'reputation' Fuel Centre has earned in showing scant regard for customer comfort and service. When the passbook issued by the distributor clearly says that the same would be accepted as alternative identification record in the event of loss of subscription voucher in the case of change of distributor/residence, I was told to go back and bring the subscription voucher and when I came back with the voucher, I was again denied the service on the pretext of the day being 30th Sep. I only wish that authorities in Indian Oil/Indane take notice of the plights of the customers. Badal Chandra Das, Dy. General Manager, State Bank of India, Mid Corporate Group, 11 Parliament Street, New Delhi. (Consumer No. FC 22997)

Consumer No. S 28134
Supplier; Raj.Rajya Sahkari Kriya Vikraya Sangh Gas Agency,Bhawani Singh Rd,JAIPUR
Tel[protected] 2740684
Last supply recd on 26 th June 2009,called in July and Aug.nodoby picked up the phone.
Visited office personally on 24th Sept 2009 promised to send next day.Not delivered.
Called for complaint on [protected] and Ravi Jain called back and promised to look into the matter
and cylindra will be delivered on 30th Sept 2009 but it seems all falls on deaf ears without any results.

Could you please give me the rules and regulation to get the new Indane Gas connection for NRI. How long it will take? Please provide me more details.

Consumer number: 14727
Agency: Mithra Indane Services, Aramana Complex, Muvattupuzha - 686661, Cochin.
Dear Sir,

The above agency is highly irresponsible and do not deliver cylinders on time. The result is that despite having double cylinder, I end up buying gas from private vendors. I book the cylinders with a gap of 15 days but still the agency refuses to deliver it. Last month the delivery boy came to my door step and then said that they can supply cylinders only after 30 days from the date of booking. I have never heard of such a rule. I have had this connection for almost 35 years (Bangalore) and have never encountered such problems.

Last month when the delivery boy refused to give the cylinder, an auto driver offered to get us the cylinder. He charged me Rs.400/- for the same. It is truly amazing that the same agency delivered my cylinder to the Auto driver. I get this feeling that this agency is selling gas in black market and not catering to the needs of the consumers.

They also refuse to supply cylinder unless a certain number of booking for the same area has reached. They also don't let customers like us who are in dire need of cylinders pick it up from the agency. They also claim that there is a demand for gas cylinders due to shortage in supply. I have not seen any such thing in the news papers. This is really strange!

It is very unfortunate that consumers like us have to go through such hardships so that a few agencies like this can make some extra money!

I request you to kindly look into this with highest priority.

Thanking you.
Regards,
Vijayaraj

i`m vijay yadav S/o amar chand ji yadav
i have a complent for the delevary system in our tows`s distributor M/s D.C.Gas agencies ashok nagar m.p. l.l. n.[protected] his delevary man not delevar sylender on fix time, and he demand to 5 to 10 rupees per sylender delevary otherwise he not given sylendar . and delevary man dalevar sylender on the road he not atteche in the gas stove.

vijay yadav
s/o amar chand ji yadava
nai abadi gali
ashok nagar(m.p.)
+91 [protected]