Indian Oil Corporation [IOC] Complaints & Reviews

DEAR SIR

WE HAVE BOOKED OUR GAS ON 13/10/2009 AND TILL 3RD NOV 2009 STILL THAY SAYING THERE IS NO GAS SUPPLY. EVERY TIME THEY DO SAME WE ARE FACING THIS PROBLEM FROM 6 MONTH WE ARE NOT ABLE TO USE OUR GAS. PLEASE HELP US. WE ARE REALLY FACING LOT OF PROBLEM

GAS AGENT NAME
DEEPIKA INDANE GAS SERVICE
PATANJALI ASHRAM
PAWAN DHAM ROAD BHUPATWALA HARIDWAR PHONE : 262076

CUSTOMER NAME
CHANDRA KALA
18 SANGAM PURI BHUPATWALA HARUDWAR
CUST ID 2144

My current LPG supplier has been Ela Gas Agency in NOIDA. When I needed a refill I called their number but for over a fortnight of trying no one lifted the phone. Now I have come to know that the agency has been closed by Indian Oil Corporation and my account (no. 07579) has been shifted to a Kasna Gas Agency in Greater Noida - which is about 30 Km away. I have tried to call their number - but have found them always to be engaged. I never got any intimation from Indian Oil Corporation regarding the move of my LPG distributor. I finally went to their office in NOIDA in Sector 1 - where I have been told that I must visit Kasna Gas in G. Noida and try to get paper work done to move my connection to another supplier closer to my residence.

I was also given a number where to call and book online. I called the number and have booked it online - but as there is no information given out regarding the consumer name or address or when the gas is likely to be delivered - I am not sure whether i would get the gas in time.

Even on the web site of Indian Oil Corporation - one would have a hard time to find a telephone number where a consumer may call.

sir,

1. i have a petrol pump of 20 kl capacity installed in my location, there waas some complain regarding the despensing unit, i lodged the complain for the same at Dehradun office, through tele call on 01 Oct 09, the mechanic from IOC dehradun came on 05 Oct09 and inspected the despensig unit on 05 oct 09.

2. After inspection yhe mechanic told me that he will go back and come with required tool and parts after two days. but the mechanic has not come back till now.

3. i have made at least 10 calls to ioc demand sec but every time i was given the reply that the mechanic is not avail at present.

4. you are requested pl help me out beacuse i am facing a great financial losses

My consumer No. is 4751. I have 2 cylinders in my name. For refill purposes, I booked the first cylinder about 50 days back. I haven't gotten the delivery for that yet and in the meantime I had to book for my 2nd cylinder about 20 days back. Still no signs of delivery!! I have been calling the "Sree Muthappan Gas Agencies, Mambaram, Kannur, Kerala" but have been getting no help from them. Would appreciate if you could help me in obtaining the cylinder as soon as possible. We have been having tough time dealing with this situation.

dear sir
My consumer gas no 23984, i had booked my refill gas shree gas agency distributor, Baran Road, Kota (rajasthan) but he had not deliver refill gas cylinder till 2 Nov. 2009, thats why i had many problem , so i want to u please take action against immediately and solve problem for refill delivery.
thanks
with regards
sanjay kumar shrivastava

Hi Sir,

I have applied for gas connection 1 month back, even after getting the confirmation doc from Indane Gas at my residance I am after Ranjan Gas SErvice to have connection
I went them friday, they said no one is here to do varification; On Saturaday (Oct 31 2009) thay they don't start anything new since it's last day of the month. I am surprised to hear that thay are having such an luxery.
Today Monday(2nd Nov2009) Now they say there is no request from your end , So they will write again for verification of Gas Stove (Chulaha).
The way they are handling the customer is really depressing, even after paying the write amount and with right documentation I am moving daily after this Ranjan Gas Service, B-168, Sector-26, Noida.
They need some bribe ???????? for working ..

Thanks,
Frustrated customer

Sir,
I most respect fully beg to state you that i am a consumer of Red Horn Gas Agency,Nalbari Assam.I faced a big problem in getting the refilled L.P.G cylinder.Every time the Agency Authority is creating problem.They are making artificial crisis.They sell 80percent of the L.P.G cylinder in the black market through some brockers.They get a huge commisions every month.Every day they are harrusing the Public of Nalbari.So,I request you that you enquire this matter.and take necessary action as soon as possible.
I will mail next time again with some photograph related to this matter.
Yours faithfully,
bhargab Barman.

Dear Sir / Madam,
I am residing in Kadugodi area of Bangalore from past two years and wish to apply for a new gas connection on my name.I am a salaried employe working in a Pvt Ltd Co.

When I go to apply for a new gas connection I am being forced to provide a Ration Card, which I do not have. Insted I have all other necessary documents including a passport.

I came to know from the dealer that taking a gas connection in Bangalore requires a mandatory submission of Ration Card, which according to me is unreasonable, since Bangalore has a high number of IT professionals, who need a gas connection, and they are busy on weekdays, working close to 12 hours everyday and don't get time to visit the ration card office. On weekends, the govt. offices themselves are either half day or closed, and moreover if open, they are jam-packed with people. In such a case, it becomes almost impossible for a person to apply for a ration card first, then wait for it and then finally apply for a gas connection.

In all other states/ regions, such a rule is not present. So can this absurd rule not be modified to allow working professionals to just provide a proof of their employment alongwith an address proof, instead of a Ration Card, in order to get new gas connection?

Hope this puts some thought process going........

30.10.2009
Sir
I have booked a refill on 17.10.09 and again called up the distributor after a week and was told that I would get the supply in a week's time. I got the supply today at 4.00 pm after repeatedly calling the distributor. I asked for the Manager's contact number, but was not given. When I managed to get the Manager's phone number I was told that he/she is busy in a meeting. That means there is no one at the distributor's shop to attend to a complaint. Today when I received the delivery, I was not given a bill in my name. May I know what happened to the Bill? Why is there so much delay? Who is answerable? No doubt the Manager is managing her business well, but what about the customer's complaint. Maybe she is not even aware about what is going on behind her back, how the staff is manipulating and selling cylinders in the black. My service number is 20391 and my distributor's name is Arjun Gas Agency - Ahmedabad.

Dear Sir,

I am having a gas connection of Indane (consumer no-7421).I was dealing with Agnihotri gas service,Noida.Recently my gas connection has been transferred to ILLA gas Agency without informing us.Any way i have been facing trouble in getting delivery of gas cyclinder.Ten days back i had given a request to ILLA Gas agaency to deliver the cyclinder,but till date it has not been delivered.It is my request to cancel the license of ILLA gas agancy and take strict action against this agaency.


Regards,

DR S P AGARWAL
[protected]
i-6,SECTOR-27
noida

My consumer number is 5911. It is understood that the nearby indane gas agency ie ELA GAS , NOIDAwho was my refill supplier was looked out recently. I was asked by the Area Manager Indane Gas to book cylinder with Kasana gas agency at phone number 25611260,2322228/9. Accordingly I booked the refil cylinder on 26.10.2009. However, no response from the agency so far. I contacted the area manager office over phone. Please do the needful urgently. Is there any responsible officer in Indane who can alleviate the suffering of Indane consumers ??????

I Am Ullas.D,Residing at CHARUTHA House,Mudavoor.P.O.Muvattupuzha.Ernakulam(Dt)Kerala.686669.My Consumer No is 31186 of POTTAS GAS AGENCY,Muvattupuzha.The agency delivered cylendar on 14.09.09. I booked for cylendar 6.10.09.The Agency delivered gas in my locality twice after 14.10.09.But they did not deliver gas at my residence.when contacted I was informed that stock of cylendar not received.The Agency do not supply cylenders regularly and some times it takes more than two months to receive cylenders.Hence I request to kindly look in to the matter and ensure that the agency deliver the cylenders promptly so that the consumers receive the new cylenders at least once in a month.

Dear Sir,
I Mr.B.P Singh/ Gas Consumer No -BP7535 of GangaSagar Meerut, UP.My Gas dealer is Budhpoorna Indane Gas -Distributorship No[protected], Jail Chungi Meerut, I have booked the gas on 7/Oct/2009 and infect the gas was due from 16/Sep/2009, and today is 29/Oct/2009 there is no hope of getting this gas cylinder, and whenever we call them they give only false promises that it will come in 4-5 days and when we call them back after the date they have promised, they usually said, actually the delaying is from the IOCL, so we don't have any stock once we received we will deliver it immediately, or surely it will be delivered in 2-3 days, but nothing will be workout, these multiple calls are always occurred from our side and now we used to hear all this false cum fancy stories telling by Budhpoorna Indane Gas, not me only facing this problem in this area there are almost everyone who is having gas connection with them.
And if you want a gas cylinder immediately you can get it from their Hawkers(Suppliers) by giving them Rs.510 for each gas cylinder, such scenes are occurred there on frequently basis.But there is no one in the Budhpoorna Indan Gas Agency who can listen our problems or issues, and even some times they cut the call before we finished our talks.So, this is really a phethetic service we are getting from Budhpoorna Indan Gas, and believe me its not a joke to deal with such people on alternative months, if this much of problem we face to get our cooking gas cylinder than how can we live happily in other aspects of our life.
I heard a lot of good responses from this consumer complaints, I am hoping the same help in my case also, I would be very thankful forever if you can provide some sort of help or correction in their service.

Thanks
B.P.Singh

SIR,
HEREWITH I WOULD LIKE TO INFORM U THAT I HAVE GOT INDANE GAS CONNECTION FROM M/S ANANT GAS AGANCY GWALIOR MY A/C NO.AG6725....I BOOKED FOR GAS CYLINDER ON 14/10/2009 & SPOKE TO Mr.BHARGAV..REAPET CALL ON 23/10 & ALSO TODAY ON 29/10/2009..REGARDING DELIVERY NOT DONE..THE WAY HE (Mr.BHARGAV) SPOKE WAS NOT AT ALL GOOD BEHAVE..IT SEEMS HE IS OBLIGING US..THIS IS NOT FOR FIRST TIME ,IT HASBEEN HAPPENED EARLIER ALSO..IOC HAS GOT GOOD IMAGE BUT THEY ARE SPOILLING YOUR GOOD NAME......KINDLY LOOK IN TO THIS SERIOUS MATTER & DO NEEDFUL ACTION....TILL TODAY CYLINER HAS NOT BEEN DELIVERED TO ME..

REGARDS
VINOD K GOYAL
FLAT-01,SAILEELA APARTMENT
OPP.CHINAV APPARTMENT
HARISHANKAR PURAM
GWALIOR 474002
Ph.[protected],[protected]

Sir/ Madam,

Reg: Problems facing while booking for new cylinder.

" Worst response from the incharge persons ( In particular at TAMBARAM Pattammal)"
" Not answering for the queries, simply disconnecting or just keeping the receiver open"
" Booking at Guduvanchery - Missing from the records"


We are residing at Urappakkam and our agency is Pattammal Gas agency.
Usually we used to book at Guduvanchery branch office. "Our No is : 31291"

Till now it happened two times that Booking at GUDUVANCHERY is not reflected at TAMBARAM.
If we call to Tambaram office their way of treating customer is really worst.

Inspite of waiting for very very long time to get the connection( almost 20 - 30 mins) they simply say yours is not booked. then what's the point of having GUDUVANCHERY office and booking over there.
Then they it will be taken as new booking on that day.

Sep 12 09 we booked at Guduvanchery. Till now we did not get cylinder. If we enquire at tambaran (since they only have te phone) they say your name is not there.

This is not the first time it has been happening regularly. I don't know wher to complaint about this that's why i am complaining here.

Please please please .. try to solve this scenario

please take necessary action or at least tell them to treat the customers as human being not like a DOG.


Thanks,
Surendar

sir i am a consumer of Govila Enterprises Aligarh. from last five year i am struglling for dbc but every time dealer make excuses like short of celenders, company policy etc.
Please give me the suggestion what should i do.

i have faced this problem twice at m/s navin petrol pump, udaipur-dungarpur link road, banswara, rajasthan. that they have refused to provide free air and said -
- there is no person avilable for this job
- we only have to provide free air and are not bound to provide a person for the same, you can fill it on your own if you want.
as a consumer i need to know, what does this free air mean, if providing free air is the job of the petrol pump or it is something that we need to do ourselves.
in my opinion if they are open for petrol they should also keep a man to provide free air.
please confirm and also if naveen petrol is not following rules, proper action must be taken against them.
thanks and regards
nipun arora

I am an Indane LPG consumer with regn no. 649 at 313/13-D, Inderlok, Delhi-110035. The cylender supplied by my distributor Kirti Gas Agency, Kanhaiya Nagar, Tri Nagar, Delhi-110035, Ph. 27393570 is leaking and the attendant who checked it, replaced the washer and assured to change the cylender by evening of[protected]. But till date, even after repeated requests my leaking cylender has not been replaced.

Dear Sir

I am register a new indane gas connection at Renu Enterprises, B-2, Shiv Mandir, Tonk Road, Bazaria, Sawai Madhopur, Rajasthan Pincode-322001 on 5 Oct 2009. My Booking No. is [protected] but there is a problem that when I went to submit all relevant document with Intimation letter to avail of my indane connection they are forcing me to purchase a Hot-Plate/Cooking Range/Gas Stove with gas connection is there kind of provision like that because this kind of activity is wrong as according to MRTP Act.

Please look in matter and do needful for following: -
1. The behavior & attitude of service provider is very poor.
2. They also harass me and ask to come time and again. They also do not respond positively.



Rakesh Jain
Mob. - [protected]

sir,
My consumer not. 23486.
I am attached to M/s. Virgas, Ganapathy st. West Mambalam. Chennai.33.
I booked for my refill cylinder on 08-10-09.
Till date ie 27-10-09 the cylinder has not been supplied.
I personally called on them today. They assured supply by this evening which has not happened
till now 6.50 pm.
They have been supplying the refills within a week regularly.
Only this occasion this inordiante delay is happening.
pl. look into the matter and urge them to supply the refill cylinder latest by 28-10-09.
regards
rajamani