Indian Oil Corporation [IOC] Complaints & Reviews

NATARAJ ENTERPRISES INDANE GAS AGENCY — NON DELIVERY OF GAS SINCE 15 DAYS OF BOOKING

Dear Sir,

Myself d mADHU rAJU customer of M/s Nataraja Enterprises, Yelahanka, Bangalore. Our customer number is 29375.

I am very sorry to inform you that the service of the above said agency is extremely poor that too the booking lady attending the call. We have shifted our house in may 2007 since they are supplying regulaly but with delay after booking date.

This time we booked the cylinder in due date that is on 15 Mar 2008 till date that is 03 Apr 2008 they din't delivered the cylinder and telling simple reasons of address etc. Every day they will tell that they will deliver tomorrow and tommorrow is never ending. How can they can't trace the address if they supplied several times to the same address.

The supply date will be the date of delivery which is another problem to be rectified.

I request to look into this issue by the concerned Authorities & take the necessary actions as we have good faith in Indane Gas.

Awaiting for a fruitful result.

Thanking You,

Yours Truely,

D Madhu Raju

Natraj Enterprises Bangalore — Delay in delivery

I have booked for gas 15 days back. Even now they have not delivered. Add to that they dont even lift the phone. For the next delivery I need to wait for 21 days from date of delivery. effectively I think, I will get one cylinder once in 45 days. I dont how to manage. Is this the service expected from all Indane Gas agencies ??

cooking gas — To provide Internet connection

All the cooking gas distributers must be provided with a computer and an internet connection. A refill requisition can be made by the consumer in a specially designed format in which details like Consumer No. Address Telephone No etc can be filled and sent by email to the distributer. After receiving the requisition an auto generated reply will be sent to the consumer by email with details like date and time of receival of requisition, requisition No, approximate date of delivery of refill etc. The distributer will be greatly relieved and will not be telephone tied. I request the authorities to look into this matter.

Indane Gas — Natraj Agency

Hi,
I am fed up of services provided by Natraj Agency (Indane Gas supplier).
They never pick up the calls and there services are like ultra slow motion recently
introduced in cricket.

Try these numbers they are always busy, as if to say they have off-hook the receiver:
[protected]
[protected]
[protected]

Why do we have to suffer so much?
Isn't there anyway I can bring them into books?
Or do I have to behave like common Indian citizen and bear with such pathetic services?
I hope someone is listening
Regards,
Amit

I completely agree and this is not one time problem. repeatedly nataraj enterprise is failing to supply the cylinders in time.

Yes I completely agree with you. There are six telephone numbers listed in the gas receipt. Also there is a 24 hours booking Phone number : 1260. These are my observations.
1. If you try to ring up to any of these numbers, no body will pick up the phone. If you keep trying suddenly an engage sound will come with recorded message. Again try this number it rings and no body will attend the phone for more than 15 minutes. You should get fed up and close the telephone. You will never be able to book the gas. This place is about 6 K.M away from Vidyaranyapura, and every time I cannot go to this place personnaly for booking.
2. If you try to book through electronic booking it registers, but no supply will come. When I enquired about 20 days back about the e-booking the reply from Mr. Rudramani ( Staff of Natraj Gas Agency) is it not working I must book the gas afresh and wait for another 10 days.
3. I cannot book the gas again and I have to wait for another 21 days.
With these sort of service it is very difficult to get the gas in time. We cannot complaint to anybody until I personnaly come and talk to the Owner.
Can any body help in this regard. What is the telephone number of the higher ups so that we can give a joint representaion w.r.t this Nataraj Agency to cancel the agency.

Indane Gas — booked but delay in getting

sir, I'm Mr. E U Salamon from kozhencherry a consumer of Indian gas ma consumer number is AG10567 i had booked 1 cylinder before 2 months at kozhencherry arjun gas agencies but still now not supplied when we call they say it will take time you try any other way. so you may please take necessary action against it.

i also got fed up.even from past few months i am suffering.finally i took small jyothi gas for time being.and booking is a hell.if it it is toomuch burden why can't they open one more in v'pura.seriously somebody has to look into this

I completely agree. The service is very bad. Nobody pick the call. Even i[censored] keep on trying u will hear engage messge. I[censored] get connected nobody will pick call. Booking cylinder on phone is hell of experience.

Dear Sir,
My Consumer Number 16365
I have booked gas cylinder with Nataj Gas agency 20 days back and they informed that they will deliver the cylinder in 2 days.Now almost 20 days past there is no sign of delivery of Cylinder. Most of the time contacting the agency it self is difficult because most of the time tel number is engage or they dont pick up the call. It is very difficult to wait for them

Please take necessary action.

Regards

Ashok Kumar.T

Sir,
maine 4 jul 09 ko apne gas agency "Binay" me booking karwaya tha jiska n. 1202 hai, mera card n. 26144 hai. Aaj 5oct 09 tak hume gas nahi mila hai ab tak lagbhag 10 bar reminder karwa chuke hai, har bar yehi kaha jata hai ki agle 2-4 din me mil jayega. Mera apse anurodh hai ki kripya aap humare upar khuch dhyan de.
Sumit

Indane Gas — delay in supply of cooking gas

I booked for a cylinder of cooking gas from S.B .GAS agency VarkalaTrivandrum Dist ,Kerala,on 28/10/2009 and is waiting for delivery at our residence during these days .47days have passed. I have visited the agencies office and requested him to supply the same at the earliest.His phone no is [protected]and the land line no is[protected],most of the occations this no remains unattended.kindly advice him to supply the same at the earliest. N.RADHAKRISHNAN

I completely agree with this...v have recently shifted to this area, facing this problem fa the second time... phones r always engaged...U people r facing this problem since more than 1 year and what is the use in simply posting the complaint in Indian consumer complaint forum, if the situation is same even after 1 year...
Please help us...

Nataraj services are to be barred. they are bery irresponsible.

Indane Gas — delay in issue of gas in time

This is regarding the agencies given to the distributors in the twin cities of Hyderabad, here we are facing a lot of problem, from their staff, who are not knowing when and what to speak to the customers, as well as they do not take a booking before 21 days, and when we book a gas they say it will take 10-12 days to get the gas, We do understand the problem sometimes it may delay be this is going on every month and when the10th day after booking comes, we try to call them and ask them for our booked cylinder, they say your door was locked for which our door is locked and supposing we are out our empty cylinder is kept in the neighbor's residence, but the service boys return to their office saying that the door is locked, and again when we call the office they say we have to book again for the cylinder, so the service and the staff at SAIEESH GAS AGENCIES FROM MALKAJGIRI IS THE WORST of all the agencies of the twin The staff give line to the supplier boys to talk to the customer so request you to take some necessary action regarding this matter

gas — Delay in supply of Gas after it booked

Sir,


My consumer number is 611058. For gas cylinder i am booking through phone number whih you have given as customer care. The main issue is with our dealer, My dealer is Super Gas Service, Poonthi, Kumarapuram. They are supplying to me every time this cylinder as per their own date time... they have no fixed date and time for supplying the cylinder. Normally as per your customer care IVR says that there should be a specific date limit for supplying the cylinder. The other problem is with their staff one Mr.Rajesh, he is reselling the gas connection who have more than that of the cylinder rate. Any person can buy cylinder at any time if they have up to 700-800 rupees in hand. This is the situation here. So kindly look after this complaint,,,, its very urgent

Indane Gas — no suply after the booking

Respected Sir,
I am Vednathmathur. i want to say that we are very old customer of Kandahri gas A-63.sector 2 Rohini delhi. my Costomer Number is KG-19249.Sir now i want to infome you the system of KAndhari Gas Agency from booking to deliver is very poor. Neither they are honest & nor they have correct information about their services.
Sir our phone no is[protected]. I allways book my gas through phone . they book my gas but did not deliver long time then i booked once again the system is running throuhh this way . right now I am booking three time but gas is not deliver . the service of delivery is very poor .i picked last booking december 2009 after long time i am booking my gas on aprail but they didnot care they does not deliver sir please i want to known what is this ? Is it the way of working on the goverment place ? I hope you must take the action according to my statement & verify why they are giving such a poor service to your customers.I have some dout about the agencies member deliver gas in black.

Thanks & regards,
vednathmathur
[protected],[protected]
12,galib appartment pitampura delhi

Indane Gas Agency — Delay of supplying

Cylinder booked on 31.09.10 but supply notgiven til[protected],I have gone directly all weeks to there office and no response to it, please highlight this matter and take action

This almost one and half year after the first complaint in this forum and still the Natraj enterprises, yelahanka is behaving like this only. Now the refill booking is automated and even invoice generation and invoice no. is given in the IVR. The tool the Natraj persons use is that DOOR LOCK for escaping from the supply. In spite of you being in the house. They also some how keep the security of the Apartments in their hand and they also lie along with these guys that, they made a visit. But in reality they divert the actual supply to other places. Indane has to do something to stop this. They should make a verification system that a particular cylinder that it cannot be supplied to other than the one ordered. Other wise these type of cheating will continue.

In my case today I planned to visit the place to see what is happening. When I told them that there are numerous about you in the internet and the person BABU requested me to show them on him computer. They are so illiterate that they did even know how to blouse. When they saw the scale of complaints, they got frighted and he agreed to send a refill immediately and suppled with in an hour. Actually it was due on Friday it self and the suppled boy lied that he tried 3, 4 times visiting. But actually we were present in the house and expecting the refil and nobody visited.

The person getting frighted after seeing the complaints and doing a refill immediately is a sign of definitely they are involving in some illegal activity. But every one will not have time to do the visit during official time all the way. I don't know in this way where we are heading. In foreign countries where gas is being supplied by pipe with a meter, like electricity, also in some part of Mumbai, why not we. Other wise even after 50 years we will be in the same scenario.

Also not least to add up, during my visit to Natraj, a lady looking illiterate visited by carrying a empty refill, by paying Rs. 90 to auto. She has been promised that if she brings a empty refill, she will be given one. After visiting by spending that much money, they refused and told her that no body promised like that. This shows that these guys are not only criminal but also merciless.

I dont know after knowing all these how Indane is keeping quite. In Indian Dictionary Govt. Means Not Working.

I had booked agas on 23rd Jan 2012 and today is 07th Feb 2012 i have not received the refill neighter do they respond this is the problem every month, no one is bothered to answer even the tel calls in there office

Yes. I agree with all above.
I have also experienced the same problems as stated above.
There is absolutely no proper response from the attendants of telephone.
Every time they have the same reply. The gas will come in two days. God knows when that two days come.
You have to increase your blood pressure to get the telephone connection firstly and if got also the same reply.
Every time they supply gas after 15 to 20 days. I think they are diverting the supplies some where.

Ananth

My indane consumer number is 03166.booked gas on 3rd August 2013 through 24 hrs automatic booking.But till date as on 13/08/2013 not supplied.after enquiring with status it is informed that the supply will take place about 29 days.why such delay now a days. Earlier it was max one week.please arrange to supply gas at the earliest without further delay.
Balan.k.s.
[protected]

NATRAJ ENTERPRICES YELAHANKA VERY BAD SERVICE

I am the customer of indane gas and from past 3 months i am facing a very bad service from the natraj distributers and even there calls are always busy if they dont to give any service than why they are taking he responsibilities.i have booked the cylinder already 45 days over and i have not received my cylinder it is enough i am planning to change the distributer

Hi

My consumer number is 33167, I booked for cylinder on 26th March 2014. Ref no-227421 Cash memo SMS received on 11th Apr 2014, Ref No-[protected]. Received SMS on 23rd April 2014 stating refill booking stands cancelled. NO reason mentioned.
Later I again booked on line on 23rd April 2014, Ref No-246204. Received SMS on 7th May, stating Cash memo generated Ref No-[protected]. Till 16th May 2014, Yet to receive cylinder. Can we have some solution. Not able to contact you with numbers mentioned in gas book.

Need urgent help as other cylinder also got empty today.

The worst services we have ever seen, from this dealer nataraj enterprises .

I am an Indane gas costumer, My Customer No. is 91425. Our cooking gas agent is Nataraj Enterprises, Bangalore telephone number[protected]. I have made a telephonic booking of gas cylinder on 05.09.2014. Today is 26th September 2014 and still we have not received the supply of our cylinder. After repeated reminder to the agency also we are not successful in getting the cylinder till today. Kindly intervene so that this type of inconvenience to the public can be avoided in future.
Waiting for an immediate action.

Regarding

Yogistaraju

Customer No. 91425

Seema Ji
I am agree with you I have been facing the same problem of bad treatment from the official of the Madhupur Indane Gas Agencey Naka Faizabad. I have applied for a new connection in the month of August 2009 with a promise that I will be issued the new connection within the month, but sorry to tell you that they have not provided me a new connection. Every time I approach them they avoid saying that no new connections they have to issue. Go on enquiring. Can you tell me whether you have got your problem solved or it is the same. And if you have got remedy, would you please tell me how to deal with these fellows to get my new connection.

R. M. Yadav,
Faizabad.

To
The officer Indane gas service
Faizabad

Date :29th jan 2009


Respected Sir/ Madam,

Subject- I face very poor response from Madhupur Indane gas services every time.


I am customer of Indane gas. I am currently registered with Madhupur Indane gas services Naka faizabad u.p (224001),
45 day’s back the gas cylinder was booked on phone. But till todays date the gas cylinder has not been delivered. Today is 09-10-09., I have booked the cylinder on 10.12.2008 on phone my booking no. 1932. . First of all their phone line is all the time busy. Nobody is lifting phones and no reply. And if one is lucky to make a booking which they promise will be delivered in a 6-7 days. .but let me tell u that
Counter staff have misbehaved with me despite of number of followup's requesting delivery of the cylinder on time

They were reminded on telephone on 15.12.2009, 23.12.2009, . Every time they promised to deliver the gas same day...

I face very poor response from Madhupur Indane gas services . every time. this is a big problem . I did not get proper in time delivery of gas cylinder from Indane gas agency at madhupur gas service faizabad . this is big problem for us pls help...and take appropriate action against the agency.other wise I have to launch the complaint against the agency
In the consumer court




anand shukla
nirala nagar khojneepur
faizabad u.p 224001

Please update any mobile number or a landline number to contact Indane gas agency in Kavundampalayam Coimbatore.Thx

indane gas indian oil corporation — delay in supply of reifll

my service number is 154 mayiladuthurai M/s meenakshi gas agency supplying refill after 10 days of booking

Indian oil Corparation ,Indane LPG Gas — Delay in supply of LPG gas refilling

Date: 12-09-09

To
Indian oil Corparation
LPG Indane Gas Division
India

Sub: Delay in supply of LPG gas refilling.

Dear Sir,

I am an authorized LPG consumer for getting LPG gas refilling for domestic use bearing Consumer No. KB16583 dated[protected] registered at M/s Kitchen Best (Code No. -140961) , Indane Gas distributer ,Bow Market,P.O- Chittarajan,Dist –Burdwan,Pin713331.

Sir, I am pained to draw your kind attention towards the irregular supply of LPG gas refilling by the above distributer . That I get the last LPG gas was refilled on dated:[protected] then according to M/s Kitchen Best rule that for next refilling of gas one will book just after the 21 days of the receipt of the previous Gas .Obeying their rule I again booked for the gas refilling on dated[protected] but unfortunately till date ( i.e. till expiry of 16 days ) I have not yet received of LPG gas refilling.
Sir, please note that after getting the last gas supply on[protected] till the laps of 37 days( on[protected] I have not received any LPG gas .
Therefore ,in this connection I Would like to request you to kindly look in to the matter and arrange for early supply of LPG Gas refilling to me .
I am quite hopeful that you will take a prompt action and oblige.




Sincerely yours
Prabhat Kumar Prasad
Consumer No. KB16583
Chittarajan, Dist –Burdwan(W.B)),Pin713331.

LPG Cylinder — DELAY IN SUPPLY(BEYOND 21+15 DAYS)

CONSUMER NO: 12718
CONSUMER NAME: MOHANDASS
AGENCY: CHELLA GAS AGENCY, SELAIYUR, CHENAI

http://www.thehindu.com/news/cities/Chennai/article563055.ece

The announcement on Print Media by Indian Oil Corporation which is a false deception to consumers like us. I have a One year old son and couldn't bear the treatment by INDANE and its distributor Chella Agency. The very next day the agency told us 21 days RULE EXISTS.

Now after 21 day when we booked, they take 15 days for supply. Even after 15 days still there is no sign of supply.

Indian Oil corporation, Indane LPG — Delay in Delivering the LPG cylinder

Dear Sir/Madam,

I have applied for Indane LPG cylinder on[protected] with EEHCLOY GAS AGENCY LAITUMKRAH BRANCH, Shillong, Meghalaya and it has not been delivered till now. My customer no. is 961315 and Registration number is [protected].

Please kindly look into it.

Regards,
Prasanta Kr. Sen

I am a consumer of Indane through Hangsha Gas agency, Hengrabari, Guwahati and facing the same problem like Mr. Nagendra from Hyderabad.

After continiously trying for connecting them for booking through their only number [protected] I am gave up and went to the office to book a gas cylinder. they informed me that they have their schedule time for walk in customers booking and which is already over so i have to book through phone. now i tried for last one hour but failed connect them.

pls help.

LPG Gas — less weight

Dear sir ,
My Gas No is 216902 in the name Mrs Meena Rani H.No. 270/31 ,Opp. Gufa Wala Mandir West Rajeev Nagar Gurgaon Haryana.My Gas clinder is 4 Kg less weight as original.please do needful steps because its not 1st time otherwise i mam going to consumer court for this purpose

Complete Customer Unfriendly Attitude & Behaviour :
Ref : Consumer No - 20854
Agency Address - M/s Cooking Gas & Appliances, Sector-I, BD Market, Shop no-65,
Salt Lake, Kolkata - 700 064

Dear Sir,

I'm sorry to say that the behaviour and working style of your agency is quite primitive and lacks the decorum of modern customer requirements. To put point-wise :

1. Half the time the telephone nos are either engazed or not available
2. When after lot of efforts, one get through the lines, a robot like person picks up the phone with least
of customer friendly etiquette and mannerism. You can well imagine the behaviour thereafter !!
3. The cylider always reaches the designated address without any prioir intimation.
4. You as a customer are supposed to wait and wait indefinitely for your cylinder...!! If by chance you
are out of your residence, God can only help you !!! You have to go through the entire booking
process again and wait for your indefinite turn !!!

I as a customer booked a gas requirement vide booking no - 12801 or 9047 around a month back. Your persons came after a long wait and returned back not finding us home. Unfortunately, we both husband and wife are working leading to your inconvenience !! Today, when the status of the cylinder was wanted to be known, the reply was harsh - that a fresh booking has to be made. When it was pointed out the need for a telephone call or prioir appointment time and date fixation, the reply was curt - "WE DO NOT DO IT". Finally another fresh call was booked today vide no - 10445

I'm surprised at this demon like behaviour in this "AGE OF CUSTOMER CENTRIC APPROACHES". You may be having your monopoly, but if this the way your agents behave, no matter whatever wonders happen, you will perish in no time.

By writing to the Chairman himself, I'm confident that stringent action will be taken against such rowdy behaviour and such customer unfriendly mannerism.

Hope you will revert.

Regards,

Nirjhar Chakravarty
Regional Service Manager [ EAST ]
Godrej & Boyce Mfg Company Ltd.,
[ Appliances Division ]
Block - GN, Sector- V,
Salt Lake, Kolkata - 91
Phone[protected]

This is a fact of life in India. THE LAND OF SCAMS FROM VILLAGE LEVEL TO NEW DELHI.

I am a NRI and my LPG supplier is Metropolitan Eng. Co-op Society Ltd., (a fancy name to get dealership of LPG) B-8/20 KALYANI, NADIA, TEL[protected]/8150 WHO DELIVERED ME A CYLINDER AND THE REGULATOR WAS BLOWN OUT WIYH A BANG FROM THE CYLINDER, TWICE.

ON REPORTING THE MATTER TO THE ABOVE SUPPLIER THEY SENT ONE MR. PANDEY AT MY PREMISES AND HE TOLD ME THAT IT WII BE CHANGED. IT HAD BEEN FOUR DAYS NOBODY CARES.

I KNOW, THERE ARE SUPPOSED TO BE ALL KINDS OF SAFETY MEASURES IN INDIAN OIL COMPANIES BOOKS, BUT WHO CARES ABOUT QUALITY CONTROL AS LONG AS THE PAY CHEQUE AND OTHER LOCALLY (INDIAN) ACCEPTED PROCEDURES (SCAMS)ARE GUARANTEED TO HAVE EXTRA BUCK.


AND, TO MY EXPERIENCE WHO IN ADMINISTRATON/MANAGEMENT WORKS OR REMEDY THE SITUATION?

AS REPORTED IN MEDIA EVEN SUPREME COURT OF INDIA QUESTIONS THE INTEGRITY OF CENTRAL VIGILENCE COMMISSION.

CAN ANYBODY TAKE A STICK IN HAND AND SAY "EITHER SHAPE UP OR SHAPE OUT" ?

CONSUMER N0.9956.

Dear Sir,
I am a consumer bearing No, K- 13173 of Indane LPG cooking gas under the local Distributer M/s Kitchen Queen, G.E. Road in frunt of Rajkumar collage, Raipur. I have booked for refil on 14.2.2009 waiting No.6101 but the refil is sttil not dilevered. on telephonic conversasion the employee of the distributer has intimated me that since stock is not available therefore delevery of LPG can not be completed. ultimately the delevery of cylender will much late. at the time of next booking of refil the dealer counts 21 days from the date of delevery of cylender if I want to book the refile from the date of last booking the said dealer always refused state-way with the logic that the period of 21 days from the delevery of cylender can not be completed. It is further informe you that the LPG cylender delevery boy is also not well behaved actualy he ask extra mony for the delevery of LPG cylender. in this regard I have already informed the dealer but sttil he has not changed him-self.
Therefore you are requested to please give the suitable direction to the LPG Distributer M/s Kitchen Queen, GE Road Raipur and clarify me what is the stipulated time is fixed for delevery of cylender from the date of booking of refil and whether delevery late by distributer what is the date of counting for the period of 21 days for next booking.

Yours faithfully
Ramavtar Sharma
FCI Colony Changorabhata, Raipur-492013

delivery not recive in proper time.it recived after one month

The phone numbers of Jai Jawan Gas, Dwarka viz,[protected] and [protected] remain engaged through the working hours.So how do we book our cylinders.They even dont give the cylinder booking number by default, one has to ask for it.Delivery of cylinders has never been on time and is always delayed by a week.Extremely disgusting gas cylinder service.

Whenever u have to call those nos mentioned in their cards or on the booklet, you call them and in all possibility u will never be able to get through it.The only time u get through it is after office hours when u can hear only the ring bell.

Sadly, numerous time the same has been raised through various mode but nothing has been done to solve it.What's the use when u can't get through the nos at all

I tried several times. But could not get the phone number. The numbers are always busy.

lpg indane — Misbehaviour & delay in service

My Consumer No is G0000337.On phone I booked gas in GAYATRI GAS AGENCY PRAGATI NAGAR BHILAI (C.G)on 31.12.2008 &my order no.is 4068 as informed by receptionist.but after enquiring 1 wk. for delivery.they told that i have not booked the no.&disconnected the phone line, .later after arguement answered thet i have to collect on availibilty.As 14 daysis over till date gas cylinder is not delivered, while as per records orders till 4th jan.is delivered.Kindly look in matter.

Sir,
My customer No. 12650 Mr. NarhariBhai K. Gajre, I am regularly used your service from Apna Bazar Co-operatiove society, Surat - Gujarat. Now a days they are much delay in delivery. I was booked for refilling 18 days back, but still i am getting delivery. Infect everyday bottle truck was came and deliery some booked persons and most of they sale directly in black market.

Can you please guide what to do from my site for faster delivery.

thanks..