Indian Oil Corporation [IOC] Complaints & Reviews

Sir,

I am the consumer of Indane Gas bearing consumer No.: 57254, the supply of refill of cylinder through SRINIVASAH AGENCY, OLD WAHSERMENPET, CHENNAI-21. I have a practice to book for the refil of cylinder with dealer direclty over the phone. After many telephonic attempts when we got connected we were put on hold for a long time, then the receiving person refuse to take our request stating that i am not eligible for booking at this time or any other reason known to him and put off the phone. I stRongly condempt the attitude and request the higher authorities to take the complaint against the system and practice of the dealer. Further i request to acknowledge my complaint and rectify earliest possible. My present booking DATE[protected] I Hope to get the delivery of refill of cylinder immediately.

singaravel

Dear Sir,

My consumer number is -13824

Address of Indane Gas Agency -
vindhyavasini Enterprise
Rajgarh, Dumraon (Buxar)

1) In the villages of Bihar, there is no system of booking of gas cyinder for refill at gas agencies -- People have to depend on the distributor which comes from Indane Gas Agency.

2) There is NO SPECIFIC DATE or DAY of distribution of cylinders. Distributor does not distribute cylinder for more than 3-4 months this can be eaisly cross checked on LPG consumer card.

3) When we call the Indane Gas Agency regarding the distribution date -- they DO NOT tell the correct date of distribution or refill of gas cylinders.

4) People assume that cylinder distributor distributes the cylinder on every wednesday so many people keep their cylinders besides the road for refill of cylinder and till EVENING.

5) People of many villages of Bihar like - Ekarashi, Raghunathpur, Bagen, puttalpura, Murar, shukalpura and Bhadaver are NOT HAPPY regarding refill of Indane Gas Cylinder.

6) Some times Indane gas cylinder distributor gives Bharat Gas cylinder ---- when we raise the question "distributor says it does not any difference, next time you exchange from bharat gas cylinder to Indane Gas cylinder"... It is an exception but it happened with me.

7) can we get some solution for this ...

VERY POOR CUSTOMER SERVICE AND DELAYED GAS SUPPLY
GAS AGENCY NEAR MANGALAPURI, PALAM, NEW DELHI. THE PEOPLE WHO ARE SITTING IN THIS OFFICE DOESN'T HAVE THE DECENCY TO TALK TO CUSTOMERS AND ALWAYS TRY TO KEEP THE CUSTOMERS BLINDED. THEY NEVER GIVE THE CORRECT INFORMATION ON OUR GAS DELIVERY. I HAVE SUBMITTED THE REQUEST OF CHANGE OF ADDRESS ALONG-WITH SUPPORTING DOCUMENTS, THEY SAYS OK NEXT TIME CYLINDER WILL BE DELIVERED TO NEW ADDRESSON ON OCT'2007. I HAVE RQST THEM TO CHANGE THE ADDRESS IN COMPUTER BUT THEY TOLD ME DONT TEACH US AND ABUSED(ONE MAN WITH HEAVY MOSTAGE.TILL DATE SAME NOT CHANGED.I HAVE CONTACTED SHANTI INDANE THEY SAYS WE HAVE NOT RECD ANY REQUET FROM YOU KINDLY SUBMIT THE SAME. THEY DONT LIFT THE PHONE IF WE CALL OR THE PHONE IS KEPT ON HOLD ALWAYS. IF YOU CAN DO ANYTHING PLEASE DO THE NEEDFUL FOR GOOD SERVICE OF THE CUSTOMERS.

THANK YOU

hi Sir,

as usual i am again making a complaint against one of your dealer who is not picking up the phone for booking and misbehaving with pepple. If you are really accepting the complaints and taking action so that i move forward with the complaint otherwise nothing much i can do rather that going into consumer court.

Thanks
Sanjeev
[protected]

Poor Response from Shivshankar Agencies
O/o Geetha Rajamahendran
13-B, Kunrathur Road, Poruru,
Chennai 600 116
[protected] 24827924
[protected]@yahoo.com

Sir or Madam
My Primary Complaint that I am a customer of Indane since. My Consumer code is 49944, your agent for gas cylinder supply M/S Shivshankar Agencies, 13-B, Kunrathur Road, Porur, Chennai 600 116, Tamilnadu has given the following nos.[protected] 24827924 for booking gas refill. At first no response, no pickup phone at the booking time. Otherwise every time recording " phone is busy, please call after some time" is playing. I am trying these numbers since last 5 days but never got a response or pick-up phone. It is common phenomena that for booking a refill you have to try continuously for 15-20 days, you will feel lucky if agency people pickup your call. Last time I booked from on the spot, at that the lady present there said that the cylinder will be delivered within 3 or 5 days but no response till 12 days. This procedure continued every month. I am not only there are many customers to face this problem. But Members if pay extra money (Rs.600) immediately got the cylinder Please take necessary action against the agency so that they can improve upon services.
Further the quantity of gas supplied in the cylinders are less, earlier one cylinder was serving for more than 25 days time, now it hardly lasts for 15-20 days, Since last fifteen days I am trying to book a refill but unable to contact them as the numbers mentioned above are continuously busy or not responsible,

Once again repeat our problem I have booked the gas 20 days before at the counter. They said to delivered the gas after 1 week, but till date it is not delivered i am facing a lots of problem, they are telling it will come today and tomorrow but nothing happening till date
Please improve upon services of your agents.

Please take on top priority and helping to people.

Thanks
Murugan

I am regular commuter from vashi to CSIA(international airport), i travel from (koperkhairne) to Vashi by bus and then from vashi to kurla by train, and from Kurla to CSIA(sahar airport) by bus no 365.
there are two - three buses to travel to CSIA via marol i.e bus no 446 or 332.
but there is only one direct bus is available for CSIA i.e bus no 365, which has no specific time,
ealier bus was till Andheri (E) from Kurla but not it is up to Seepz, it might be one reason bus takes a lot time to return back to Kurla.

1>there is no bus after 8 am, the 8 am bus come at the stop by 8.10 to 8.15 am and next bus is supoosed to be after 20 mins but it never comes before 8.45 am,

what is point to stand in a queue for more than half an hour just to complete half an hour journey.
if bus is not availble due to trafic why cant ' BEST officers starts bus from Kural itself to avoid getting late in the office or their workplaces
there are many commuters travel from Kural to CSIA and bus gets fulled at the starting point itself,

2> why cant' BEST start double decker bus for same route to occupy more commuters.

there is no specfic time table for buses at kurla
why cant' BEST take any step to enter other private vehicles in depot to ruglate the traffic at Kurla

3>sometime there are no officers avialbel to listen about commuters problems,

4>there should be suggestion box available in every bus to give informations about drivers, cunductors, bus in time,

5> sometime you will find autos at the bus stops mainly in navi mumbai,

6> there is only one bus available for vashi railwstation from koperkahirne i.e bus no 513,

I request BEST to start more buses and regulate their times to reduce road traffic

I Mohan Lal, user of your gas agency, would like to know the information of the duration period of the gas finishing and how soon we can get it booked again and can receive. Please mentioned the days. i.e. If we receive gas delivery on 1 of month my gas finished within the month the days completed only just 15. Which data we may receive another delivery.

I look forward a satisfactorily reply from your.

Thank you,

My necessary details are following.

Mohan Lal
User no. 31199
House no. 18/17-18
Trilok Puri. Delhi 91
Phone: [protected]

I have taken GAS Connection from M/s MECOFED L>P.G. Division Code 76130051 from lumdiengjri Shillong, Details are as below:
SV No. 894252 taken on 14.08.07.
whenever i required gas i have to be in big que in My residential area, in order to avoid this i myself willing to go to Godown even though this agency is unwilling to cooperate. The person Mr. Werbah who is like spokeperson of this agency also don't co-operate.

please look into the matter.

ARUn kumar Yadav

SIR,
IN SITAPUR TWO GAS AGENCY IS THERE OF INDANE GAS
FIRST IS OF RANI GAS SERVICE
AND THE OTHER IS ASHIRWAD GAS SERVICE.
SUPPOSE IN A TRUCK 300 CYLINDER IS CIMING IN WHICH THEY DISTRIBUTE ONLY 120-125 AND REST THEY SALE THRU BLACK BY THE HELP OF THERE AGENT, IF THIS THING IS NOT GOING TO CONTROL THEN IT MAKE A HUGE CRISEES IN SITAPUR OF GAS FOR WHICH THIS PEOPLE IS NOT RESPONSIBLE BUT YOU AND YOUR COMPANY PERSON ARE RESPONSIBLE..

It is highly shameful act of an agency owner that they are supplying the gas with such a long delay. I've booked my gas cylinder on 24/10/2008 and i m receiving it on 5/11/2008. though they provide the same facility to the near or dear ones, but not to the normal consumer or the consumer like us who do not have personal links with them. it puts serious mark on the owner of the agency as well on the persons of departments who provide such licenses to them. while delivering the cylinder, the person who delivers it said me that i cannot do naything, if you'll complain against me, we will increase the delay time. you cannot do anything(lena hai toh lo nahi toh aur bhi ghar hain mere pass). this thing insists me to write this compliant.i have taken this for granted that no step will be taken against this because i know the system of my country is slow.
regards,
mayank..

DETAILS OF agency owner-
P.K.Gas Agency
110, defense colony market, JALANDHAR(PUNJAB)
ph-phone[protected], 2483547

about me-
my mail ID- [protected]@yahoo.com
(for security reasons i cannot write my add.or ph no.)

I have one LPG connectivity from IOCL LPG distributor M/s Pragjyoti Gas Agency with the consumer no: 201817.
I have come to notice that I have to pay Rs 350.00 to Rs 360.00 to the delivery boys for a single cylinder whereas the Government rate is Rs 337.00 (approx.). whenever, I argued with the boy regarding this excess money, they just informed me that the deliver cost have to born by the customer.
Through this complaint, I would like to know the IOCl authority that should the customer bear the delivery expenses of the cylinder.
If, this is against your selling policy of cylinder, then what should do as a customer of IOCL.
Regards
Kamaljyoti

Hi

I am R. Sivakumar, applied new connection 2 months ago, also now connections is approved. But agencies (Maruthi - Thrimangalam, Chennai) comple us to buy stove. I hope no need of this. Please suggest us.

Thanks
R. Sivakumar...

i am atul kumar yadav R/o House no. 6, Nitikhand IIIrd, Indirapuram, Ghaziabad. My connection no. is V2902. I booked my connection on 15.10.08. but i could not get delivery till today. unfortunetly, on deepawali festival day my cylinder was empty. i contacted to delivery man Mr. Neeraj (mobile no. [protected]) directly on 30.10.08 but his answer was that this is festival time, i supplied the cylinder to the hotels and getting Rs. 700/- per cylinder. so you again booked your connection to yadu gas service sahibabad after that i will delivered you. On 30.10.08, i again booked my connection for delivery of cylinder and requested to attended madam that my family is facing a lot of problem since deepawali pl. tried to delivered cylinder as soon as possible. then madam said that on 04.11.08 you will get the cylinder. on 04.10.08 morning 9.00 to evening 7.00 i contacted to delivery man Mr. Neeraj and Mr. Vinod on their mobile no. [protected] and [protected] respectively) to pl. deliver my cylinder.but they not delivered it today itself.
so a geniun consumer is facing problem and others like hotels owner& non consumer are enjoying by giving them more i.e. Rs. 700/- per cylinder to Mr. Neeraj and Mr. Vinod (the delivery man)
I assured you if surprised visit comes from your site you defined these both delivery man as a mafia of cylinder. their cylinder is either less in weight or you will get water in the filled cylinder.
i hope you take an immediate action in this issue and immediate delivery to my house.
thanking you

atul kumar yadav
[protected]

i had booked for a new gas connection with indane distributor m/s cooking gas agency
no; 3a malaviya avenue 1street
thirvanmiyur chennai 600041.
on 20/08/2008 by completing all formalities by producing ration card, pan card etc and got the registration.they sent a post card few days before asking me to contact them so that they will arrange for installation. i contacted them and they asked me to furnish an affidavit and i submitted an affidavit then they asked for RS3750/= when i asked for details they told its deposit amt & inclusive of the stove.when i told them i dont need a stove from the brands they are having they started abusing n threatning that if i buy the LPG stove from them only i will get connection other wise i wont get the connection its compulsary.after protesting after long time they returned my affidavit n kept my ration card xerox saying they need to do inspection regarding the gas stove by sending an tecnecian n check whether i posses any cylinder or not after this is completed they shall look into it& if i want the connection without any hassel then i have to buy the stove from them.they also were talking that i should forget getting connection.
my bkg no-[protected] date-20/08/2008. running sl no-1573.
name- vijay kumar mehta.m

sir,
i am consumer of indane gas of belpahar, dist, jharsuguda, orissa . some mullick gas agency of belpahar has not given gas last 4 month .so please tell me where i am go for gas filling .
thanks mo- [protected]

sir,
due to an majior accident to my father in law, my family was about to stay with him for more than five months,
as iam not aware that if the booking has not made for certain period the connection is dead.
i agree my mistake, than i finished the remaining formalities for activaion of my dead account .
they said it will be done with in a month
formalities done on 3-4-08;
after that i went they said that the person incharge is under transfer so a new person has to occupy it.
still waited another month, and got the reply that the person who has come is activaing dead gas connections slowly.after one month when i went every body said that u have to go to chennai office
is it complesary that do i need to move chennai office
is it possible to canncell the dead gas connection
if so please say the methods

Respected Sir/Madam,

Myself Ashish Bhatia is a regular customer of Indian Oil S.K. Filling Station (petrol pump), Sangrur Road, Dhuri. Every time I visit to this petrol pump to fill up petrol in my bike & I face a poor service from them. They have only one machine to serve all the vehicles & there remains long que and when asked about other machines they simply said that machine was out of order, and regarding diesel supplythey again have only one machine to serve all the customers. According to me they must be doing mall practices and forcing customers to get fuel only from selected machines. So please check the other machines & improve the services over there.

With Regards
Ashish Bhatia[protected]
[protected]@yahoo.com

Indane Gas Transfer
Hello,

I have transfered my Indane Gas connection from Bharatpur to Jaipur on 15th Oct 2008 and submitted for the transfer document in Jaipur on 18th Oct 2008. After that time has being spent and with several follow ups, till date I have not yet got the transfered connection here. The gas agency (Sanganer Gas agency Pratap nagar Jaipur(Raj.[protected],[protected] here is saying that they have sent the document to Bharatpur (Brij gas agency, Bharatpur,[protected] for verification, but till date they have not received anything from Bharatpur. And Brij gas agency is saying they have already sent it to Jaipur. Basically after long waiting I must say all are just escaping of taking the responsibility and in the process I am getting suffered.


Please suggest me the next step, please feel free to call me on [protected].

Regards: A.S. Jaiswal
Cuntomer No.B2882
T.B No. [protected]

Hi,

Our Consumer number is 48068, we are asked to book LPG cylinders from Rashmi Agencies, Mysore road. Following is my complaint:
1. They take a lot of time to even book the LPG cylinder, they have their own rules and will not book until certain time
2. They have booked our LPG a fortnight ago, but are still not delivering.
3. They are very rude and don't even bother for the customers.

Please help
Regards,
Deepak

It is to inform you that I am a consumer of LPG Gas of Indane Gas and my Consumer code No is AZ-10859 and is booked with Azad Gas, Haibowal Kalan, Ludhiana.My Gas connection is since 1998.

I approached to Azad Gas for replacement of Gas regulator which has problem of Gas leakage.But they refused to replace giving argument that regulator is of 1998 whereas my connection is of 2003. I told them that I transferred this connection from Kesari Gas, Ludhiana to you and also shown them my Voucher issued by them.

But they refused to replace my defective Gas Regulator.

I am suffering a lot and have also a fear of any mishappening due to leakage of Gas.

Now I have no option to go to Consumer COurt.

Thanks.

ASHU VERMA