Indian Oil Corporation [IOC] Complaints & Reviews

dear sir
i am customer of indian gas my customer no RK 411
i have booking one cylindr on dated 06/11/08 by phon the agency total ofter 7 day they no give me cylinder ofter 6 day i have contect them on deted 12/11/08 they total me to dey vichile not avaible so they send next day again many time phon but they not attaned the phon . and they no send the cylinder so plese do needfull action & i get the cylinder immediately
regards
RAGHVENDRA KUMAR SONI
COSTOMER NO:-RK411
AGENCY NAME :-RAJKAML INDANE GAS SERVIS MASKANWA BAZAR DISTIC:- GONDA (U.P)
MO:-[protected]

Dear Sir,

I am Rohit Singh. I am from Jhushi, Allahabad. I want to know about new connection rule because from two weeks I am going to jhushi indane booking center they say that there is no connection without gas stove if you want the connection you should take the gas stove. Is this is compesery from the company.

Is it compalsery to take the gas stove with the connection. Please inform me as soon as possible and take some action on the indane booking center(Jhushi, Allahabad) they don't provide the correct information & miss behave on the time of inquiery.

I am waiting a new connection having with the ashoknagar indane gas sarves, pro-pradip ku. mukherjee, p.o- ashoknagar, p.s- ashoknagar, dist- north 24 parganas.I applied for new connection of domestic LPG. serial no. 444.I want to a single cylinder gas connection with out burner.but our local distubuter not agree this connection.he said me without burner, domestic LPG connection is not possible. I want to know you - which statement is right? known me new connection policy brifly.

I would be proudfull if you solve this problem.
yours faithfull,
sourav samadder
guma

M/s. Vaishnavi gas agencies, Hosur - 635109, Krishnagiri dt, tamilnadu, on above agencies as per my seniority list for my new gas connection, the above agency is refusing to give or he is asking so many things like driving licence, LIC bond, House deed agreement, house rent receipt, ration card besides this he is pressurising me to procure from him the following items from him such as gas stove, fire extinguisher, hose with regulator total cost mounting up to around Rs.5650/- per single cylinder connection.
I would like to know what is the exact things required by a customer to procure gas connection from Indane gas and how much cost to be incurred for a single cylinder connection, if the distributor is collecting morethan what is specified by the company is there any possibility to prosecute him legally
KIndly revert back to my mail id sothat i can do the necessary things on the right track

waiting for your reply at the earliest possible time

regards,

Muthukumar
cell : [protected]

Sir,

I am a consumer of Indane Gas under your Dealer M/s. Baghajatin Gas Services, 31 Baroda Avenue, Kol - 84 and my consumer no. is B 17745, dt. 23/2/2008. I have already applied for double-cylinder facility in Sept' 08 after 6 months from the date of getting my connection (As per the rule) and have been harassed for last 3 months continuously. My mother, aged 67 yrs. is following up the matter on my behalf, as it is not possible for me to personnally visit your dealer regularly bunking my office and she has been harassed constantly for last 3 months. Sometime she is being told to come after 15 days, sometime they says there is no official available to attend our case, sometime they says come after puja - diwali etc. What is going on?? How can your dealer harass a sr. citizen inhumanely while we are asking this in proper manner??? We are not asking for any out of turn advantage from them. Pls. look into the matter personally and help me to avail "Double Cylinder" facility at the earliest. Otherwise I will have no other options, but to put the matter before higher authority. Hope we will be treated properly this time.

Thanking you,

Tirtha Pratim Dutta
Mob - +91 [protected] / [protected]
mail - tirthapratim.[protected]@gmail.com

As I was a single for many years and I was stayed with my father and mother, Now I had purchased new home at villiwakkam Chennai. I had enquired about the new gas connection at Indane Gas agency, Villiwakkam. They told me that single is not eligible for getting a gas connection..

Which I don’t understand, “what is the law for single woman not eligible to get a gas connection” As a single woman I working in a good organization, paying income tax, property tax, water tax, purchase a new home(with bank loan), got driving license and passport.

What is the procedure to get a new connection for single woman, I going live alone.

let me know the law and procedure to apply new connection

I have gone to SRI SAILA GAS AGENCIES, miyapur for applying new gas connection.
But refused saying that no form is available at this point of time.
Also told to come next month.

Rude in interaction with the customer.
poor management....

I had applied for new connection for( LPG domestic ) now today it has been alloted to me but they r asking for to provide affidavit
that i dont have connection, as i m providing ration card which clearly indicates that i have no connection in my name is it compulsory to make affidavit or ration card is valid????.pl inform immediately

Sir,

I am the consumer of Indane Gas bearing consumer No.: 57254, the supply of refill of cylinder through SRINIVASAH AGENCY, OLD WAHSERMENPET, CHENNAI-21. I have a practice to book for the refil of cylinder with dealer direclty over the phone. After many telephonic attempts when we got connected we were put on hold for a long time, then the receiving person refuse to take our request stating that i am not eligible for booking at this time or any other reason known to him and put off the phone. I stRongly condempt the attitude and request the higher authorities to take the complaint against the system and practice of the dealer. Further i request to acknowledge my complaint and rectify earliest possible. My present booking DATE[protected] I Hope to get the delivery of refill of cylinder immediately.

singaravel

Dear Sir,

My consumer number is -13824

Address of Indane Gas Agency -
vindhyavasini Enterprise
Rajgarh, Dumraon (Buxar)

1) In the villages of Bihar, there is no system of booking of gas cyinder for refill at gas agencies -- People have to depend on the distributor which comes from Indane Gas Agency.

2) There is NO SPECIFIC DATE or DAY of distribution of cylinders. Distributor does not distribute cylinder for more than 3-4 months this can be eaisly cross checked on LPG consumer card.

3) When we call the Indane Gas Agency regarding the distribution date -- they DO NOT tell the correct date of distribution or refill of gas cylinders.

4) People assume that cylinder distributor distributes the cylinder on every wednesday so many people keep their cylinders besides the road for refill of cylinder and till EVENING.

5) People of many villages of Bihar like - Ekarashi, Raghunathpur, Bagen, puttalpura, Murar, shukalpura and Bhadaver are NOT HAPPY regarding refill of Indane Gas Cylinder.

6) Some times Indane gas cylinder distributor gives Bharat Gas cylinder ---- when we raise the question "distributor says it does not any difference, next time you exchange from bharat gas cylinder to Indane Gas cylinder"... It is an exception but it happened with me.

7) can we get some solution for this ...

VERY POOR CUSTOMER SERVICE AND DELAYED GAS SUPPLY
GAS AGENCY NEAR MANGALAPURI, PALAM, NEW DELHI. THE PEOPLE WHO ARE SITTING IN THIS OFFICE DOESN'T HAVE THE DECENCY TO TALK TO CUSTOMERS AND ALWAYS TRY TO KEEP THE CUSTOMERS BLINDED. THEY NEVER GIVE THE CORRECT INFORMATION ON OUR GAS DELIVERY. I HAVE SUBMITTED THE REQUEST OF CHANGE OF ADDRESS ALONG-WITH SUPPORTING DOCUMENTS, THEY SAYS OK NEXT TIME CYLINDER WILL BE DELIVERED TO NEW ADDRESSON ON OCT'2007. I HAVE RQST THEM TO CHANGE THE ADDRESS IN COMPUTER BUT THEY TOLD ME DONT TEACH US AND ABUSED(ONE MAN WITH HEAVY MOSTAGE.TILL DATE SAME NOT CHANGED.I HAVE CONTACTED SHANTI INDANE THEY SAYS WE HAVE NOT RECD ANY REQUET FROM YOU KINDLY SUBMIT THE SAME. THEY DONT LIFT THE PHONE IF WE CALL OR THE PHONE IS KEPT ON HOLD ALWAYS. IF YOU CAN DO ANYTHING PLEASE DO THE NEEDFUL FOR GOOD SERVICE OF THE CUSTOMERS.

THANK YOU

hi Sir,

as usual i am again making a complaint against one of your dealer who is not picking up the phone for booking and misbehaving with pepple. If you are really accepting the complaints and taking action so that i move forward with the complaint otherwise nothing much i can do rather that going into consumer court.

Thanks
Sanjeev
[protected]

Poor Response from Shivshankar Agencies
O/o Geetha Rajamahendran
13-B, Kunrathur Road, Poruru,
Chennai 600 116
[protected] 24827924
[protected]@yahoo.com

Sir or Madam
My Primary Complaint that I am a customer of Indane since. My Consumer code is 49944, your agent for gas cylinder supply M/S Shivshankar Agencies, 13-B, Kunrathur Road, Porur, Chennai 600 116, Tamilnadu has given the following nos.[protected] 24827924 for booking gas refill. At first no response, no pickup phone at the booking time. Otherwise every time recording " phone is busy, please call after some time" is playing. I am trying these numbers since last 5 days but never got a response or pick-up phone. It is common phenomena that for booking a refill you have to try continuously for 15-20 days, you will feel lucky if agency people pickup your call. Last time I booked from on the spot, at that the lady present there said that the cylinder will be delivered within 3 or 5 days but no response till 12 days. This procedure continued every month. I am not only there are many customers to face this problem. But Members if pay extra money (Rs.600) immediately got the cylinder Please take necessary action against the agency so that they can improve upon services.
Further the quantity of gas supplied in the cylinders are less, earlier one cylinder was serving for more than 25 days time, now it hardly lasts for 15-20 days, Since last fifteen days I am trying to book a refill but unable to contact them as the numbers mentioned above are continuously busy or not responsible,

Once again repeat our problem I have booked the gas 20 days before at the counter. They said to delivered the gas after 1 week, but till date it is not delivered i am facing a lots of problem, they are telling it will come today and tomorrow but nothing happening till date
Please improve upon services of your agents.

Please take on top priority and helping to people.

Thanks
Murugan

I am regular commuter from vashi to CSIA(international airport), i travel from (koperkhairne) to Vashi by bus and then from vashi to kurla by train, and from Kurla to CSIA(sahar airport) by bus no 365.
there are two - three buses to travel to CSIA via marol i.e bus no 446 or 332.
but there is only one direct bus is available for CSIA i.e bus no 365, which has no specific time,
ealier bus was till Andheri (E) from Kurla but not it is up to Seepz, it might be one reason bus takes a lot time to return back to Kurla.

1>there is no bus after 8 am, the 8 am bus come at the stop by 8.10 to 8.15 am and next bus is supoosed to be after 20 mins but it never comes before 8.45 am,

what is point to stand in a queue for more than half an hour just to complete half an hour journey.
if bus is not availble due to trafic why cant ' BEST officers starts bus from Kural itself to avoid getting late in the office or their workplaces
there are many commuters travel from Kural to CSIA and bus gets fulled at the starting point itself,

2> why cant' BEST start double decker bus for same route to occupy more commuters.

there is no specfic time table for buses at kurla
why cant' BEST take any step to enter other private vehicles in depot to ruglate the traffic at Kurla

3>sometime there are no officers avialbel to listen about commuters problems,

4>there should be suggestion box available in every bus to give informations about drivers, cunductors, bus in time,

5> sometime you will find autos at the bus stops mainly in navi mumbai,

6> there is only one bus available for vashi railwstation from koperkahirne i.e bus no 513,

I request BEST to start more buses and regulate their times to reduce road traffic

I Mohan Lal, user of your gas agency, would like to know the information of the duration period of the gas finishing and how soon we can get it booked again and can receive. Please mentioned the days. i.e. If we receive gas delivery on 1 of month my gas finished within the month the days completed only just 15. Which data we may receive another delivery.

I look forward a satisfactorily reply from your.

Thank you,

My necessary details are following.

Mohan Lal
User no. 31199
House no. 18/17-18
Trilok Puri. Delhi 91
Phone: [protected]

I have taken GAS Connection from M/s MECOFED L>P.G. Division Code 76130051 from lumdiengjri Shillong, Details are as below:
SV No. 894252 taken on 14.08.07.
whenever i required gas i have to be in big que in My residential area, in order to avoid this i myself willing to go to Godown even though this agency is unwilling to cooperate. The person Mr. Werbah who is like spokeperson of this agency also don't co-operate.

please look into the matter.

ARUn kumar Yadav

SIR,
IN SITAPUR TWO GAS AGENCY IS THERE OF INDANE GAS
FIRST IS OF RANI GAS SERVICE
AND THE OTHER IS ASHIRWAD GAS SERVICE.
SUPPOSE IN A TRUCK 300 CYLINDER IS CIMING IN WHICH THEY DISTRIBUTE ONLY 120-125 AND REST THEY SALE THRU BLACK BY THE HELP OF THERE AGENT, IF THIS THING IS NOT GOING TO CONTROL THEN IT MAKE A HUGE CRISEES IN SITAPUR OF GAS FOR WHICH THIS PEOPLE IS NOT RESPONSIBLE BUT YOU AND YOUR COMPANY PERSON ARE RESPONSIBLE..

It is highly shameful act of an agency owner that they are supplying the gas with such a long delay. I've booked my gas cylinder on 24/10/2008 and i m receiving it on 5/11/2008. though they provide the same facility to the near or dear ones, but not to the normal consumer or the consumer like us who do not have personal links with them. it puts serious mark on the owner of the agency as well on the persons of departments who provide such licenses to them. while delivering the cylinder, the person who delivers it said me that i cannot do naything, if you'll complain against me, we will increase the delay time. you cannot do anything(lena hai toh lo nahi toh aur bhi ghar hain mere pass). this thing insists me to write this compliant.i have taken this for granted that no step will be taken against this because i know the system of my country is slow.
regards,
mayank..

DETAILS OF agency owner-
P.K.Gas Agency
110, defense colony market, JALANDHAR(PUNJAB)
ph-phone[protected], 2483547

about me-
my mail ID- [protected]@yahoo.com
(for security reasons i cannot write my add.or ph no.)

I have one LPG connectivity from IOCL LPG distributor M/s Pragjyoti Gas Agency with the consumer no: 201817.
I have come to notice that I have to pay Rs 350.00 to Rs 360.00 to the delivery boys for a single cylinder whereas the Government rate is Rs 337.00 (approx.). whenever, I argued with the boy regarding this excess money, they just informed me that the deliver cost have to born by the customer.
Through this complaint, I would like to know the IOCl authority that should the customer bear the delivery expenses of the cylinder.
If, this is against your selling policy of cylinder, then what should do as a customer of IOCL.
Regards
Kamaljyoti

Hi

I am R. Sivakumar, applied new connection 2 months ago, also now connections is approved. But agencies (Maruthi - Thrimangalam, Chennai) comple us to buy stove. I hope no need of this. Please suggest us.

Thanks
R. Sivakumar...