Indian Oil Corporation [IOC] Complaints & Reviews

Petition before the Ministers

1. Hon. MURLI DEORA
MINISTER FOR PETROLEUM & NATURAL GAS
GOVERNMENT OF INDIA

2. Hon. PATEL, SHRI DINSHA
( Minister of State)
Ministry of Petroleum & Natural Gas

Honourable Minister,

I have applied for New Gas Connection on 20 Sep 2008, Form No.SL69, Receipt No. TNSO/LPG 134023, WL. No.[protected] from SAI CHITRA AGENCY, No.12, Anna Main Road, MGR Nagar, Chennai-600078.

There exist Partiality in providing New Gas Connection. I can proove it with evidence, there are persons, who received the New Gas Connection within seven days residing at 4th block of Mogappair West, in the last week.

I am newly married before five months where I reside at 76/1, Pammal Nalla Thambi Street, MGR Nagar, Chennai - 600078. Mobile No.[protected].

I feel that, Till now, I have not yet received the new connection. Please provide it immediately.

--
yours in social service,
T. Hubertson,
STATE SECRETARY, National Students Union of India-Tamilnadu.
DISTRICT SECRETARY, Congress Human Rights Dept.,
Indian National Congress Party,
Kanyakumari Dt.[WEST]

I have an connection at petrolium gas services. This connection is on my mother's name and addressed #1402/1, shanti nagar karnal-132001. My is now travelling as a visitor in New Zealand and still alive and I have all avidence for her presence. But Owner (dushayant gas service, kaithal road, karnal) said me that first bring your before us after that we will give you gas cylender. I have all proof but they are not agree. They didn't told us about that rule if gas holder will travel outside anywhere they will stop our connection. They should have told us that about that rule. But they didn't told us. They aren't giving me gas cylender and selling my cylender on black to other customer. I am in tenstion. what should I do without gas cylender. They also heart me by saying that I am selling my cylender on black. It isn't fair. Please stop that and help me as soon as possible. My mother will be back in april month. what I'll do without cylender. Please reply as soon as possible.

from
Santbir Singh
# 1402/1, shanti nagar, karnal-132001(HARYANA)
Ph.:[protected]
M.: [protected]

Sorry I m sending U detail of Gas Holder

Detail of Gas Holder

Name : Sh. Joginder Kaur
Connection Number : D5799
Address: # 1402/1, shanti nagar, karnal-132001(HARYANA)



I have an connection at petrolium gas services. This connection is on my mother's name and addressed #1402/1, shanti nagar karnal-132001. My is now travelling as a visitor in New Zealand and still alive and I have all avidence for her presence. But Owner (dushayant gas service, kaithal road, karnal) said me that first bring your before us after that we will give you gas cylender. I have all proof but they are not agree. They didn't told us about that rule if gas holder will travel outside anywhere they will stop our connection. They should have told us that about that rule. But they didn't told us. They aren't giving me gas cylender and selling my cylender on black to other customer. I am in tenstion. what should I do without gas cylender. They also heart me by saying that I am selling my cylender on black. It isn't fair. Please stop that and help me as soon as possible. My mother will be back in april month. what I'll do without cylender. Please reply as soon as possible.

from
Santbir Singh
# 1402/1, shanti nagar, karnal-132001(HARYANA)
Ph.:[protected]
M.: [protected]

Indane Gas — No response from gas servers

Dear Sir,
WE WISH TO INFORM THA IT IS ALMOST MORE THAN 15 DAYS THAT CYLINDER IS BOOKED WITH THE AGENCY M/S PUNIA GAS SERVICE, SCO 372 SEC 32 D CHD. BUT DELIVERY IS NOT DONE TILL DATE. NO BODY IS PICKING THE PONE CALLS, EVEN THEY PUT THE PHONE ON BUSY. FOR THE LAST 5 DAYS WE ARE FORCED TO TAKE FOOD FROM THE HOTEL...

NOW PLS TOLD YOU WHAT I WILL DO ...
pls kindly do the action about this and the needful

OUR COSTOMER NO P34509
NAME - RAM CHAND
ADD - H NO 114 VILL RAIPUR KHURD, CHD
[protected], [protected]

main utttarpardesh basti city se hoon mere pass bharat ka gas conection main online booking karne ke liye apne conection ko registar karna chahta hoon lekin gas ki websit me jab sab kuchh fill karke submit krta hoon to SQL server error deraha hai kabhi bhi koi time karte hain to a hi error deta hai lagta hai gas wale ki aur website chalane walon milibhagat hao gai hai. kiun ki lagatar SQL server error de raha hai.SQL server ko band kardiya gaya hai.jisse koi new person registar na ho paye aap jab unke pass jayenge o aap ko registar karke aap se paise leke tab aap ko user id and password denge basti ki a halat hai.keya fayda hai. website men likha hai ki agar aap ne registar nahi kiya hai to apne aap ko registar karlen. kaise karlen. jab a registar karne denge to na registar karenge.

Dear Sir,
WE WISH TO INFORM THAT IT IS ALMOST MORE THAN 25 DAYS THAT CYLINDER IS BOOKED WITH THE AGENCY M/S KARUNA GAS AGENCY SURENDRA NAGAR NAGPUR . BUT DELIVERY IS NOT DONE TILL DATE. NO BODY IS TAKING SERIOUS AND AVOID MY COMPLAINT . FOR THE LAST 5 DAYS WE ARE FORCED TO USE STOVE FOR COOKING.
NOW WHAT CAN I DO PLS REPLY

SUMAN G. CHATURKAR
KHAMLA NAGPUR
CONS NO. :-16768
MOB NO:- [protected]

Dear Sir/M'am

I am an inhabitant of Assam, District- nagaon, Hojai, Pin 782435. Here a gas agency named(TRIMURTI GAS AGENCY) not only our family but 90% of the masses in this town are facing the problem of Indane gas. Here the people do not get the gas cylinder regularly in time. We have to book it 60 - 70 days before getting the gas. However, they do not guarantee that they aould give the gas. These gas are sold to the cab drivers so that they might use it as fuel. They sell it at very high rates, thereby enableing them to earn a lot of money, but we the people suffer ver much. They sell the gas to the common people at grey rates(approx 600-700) for a 12.7 kg cylinder which is illegal. This is a small town and the people ar einnocent and are unware of the consumer rights. If you look into the matter, the living of many poor people would be saved. This gas agency is a monopoly gas agency thereby it threatens people of not supplying gas in time.

Please help,

Nausher

This is a complain of sheer black mailing, misbehaving and giving threat to costumers by Dwarka Indane gas service, the owner of this gas agency is mr Gajraj Soni. yesterday when i went there to book my gas as per twenty one days gap then he said that he will not book it and when i asked for the complain book then he threaned me that he will file complain against me and when i asked him what complain he will file then he said that he will ask his lady employee to file complain against me for misbehaving with her. this is sheer blackmailing. this gas agency never provide even full gas as per the indane rule (14.2Kg gas) when ever the delivery boy come to deliver there is always 4 to 5 kg gas less in the cylinder.

Now a days it is becoming tortureous to have a gas booked and these people are so bold that they are just not afraid of any one. please do something against them so that they stop misbehaving and threatening custmers.

Here i do not like to disclose my true identity as he will then trouble us more. he is a goonda type person.

Thanking you.

Dear Sir,

I am the consumer of Domestic LPG gas connection of Indane, my consumer number is A38865.

My Dealer is S.W.C.S Alaka in bhubanewar state : Oriisa.

The dealer required some documents for address proof, i have visited the respected dealer with all supprtive documents, but they are harrasing unnecessary to me and also not doing the documents verification.

As i am residing outside of orrissa so i am visiting orissa for short span of time, within that time limit i visited thrice to my respective dealer but they are not listening anything.

I am hereby requesting you to be kind enough and interfere in this matter and take necessary action, so that my Address will be verified with all supportive documents and cylinder will be delivered to my home.

An early action will be highly appreciated.

With Warm Regards,

Shamim Arafat Mallik
Electrical Engineer
[protected]

Harassment in allotting new gas connection without oven for lady senior citizen.

Indane Gas — SPARE CYLINDER (2nd)

Dear Sir,

I am K Srinivasa Rao from Santrgachi Station Road, Jagacha, PO GIP Colony, Howrah-711 112, West Bengal, took the new connection of Indain Gas in 2006, letter apply to Indian Gas dealer for 2nd cylender but retill date I am not receiving any cylinder from them, lot of problems with my 21/2 years son.

Kindly consider my above request immediately with out any delay

Consumer No: 003517
Name of Product: Indian Gas
Name of Holder: K SRINIVASA RAO
Contact Mob.No.[protected]

with regards

K Srinivasa Rao

I would request you to once again please please please issue the 2nd cylinder immediately

Dear Sir/Madam,
We regular user of Indane LPG by Name of – Ashok Kumar Jha Cust. No. is - 20990 we have 2 silender but always purchasing Gas by black, my dealer is
Sehrawat Gas Service (Indane Gas)
Address:
C 274, Sangam Vihar, School Road, New Delhi, 110062
Phone:
+[protected], +[protected]

Always deliver late, we have already booking No. for Gas on 8th of march-2011 but not deliver till know,
There is also some problem that is
1.When we have applied for new connection giving 1 silender not accepted 2nd connection.
2.When we have applied for 2nd connection the dealer said if you want to second connection not accepted of 1st No. booking.
3.Almost Both of silender is empty in the end of month and Purchasing black


So, I have phasing problem for Gas and always purchasing on black, this is very costly Please help me so that we can use easily.

Kindly look into this matter and suggest what I can do.



Your Faithfully,
Ashok Kumar Jha
Cust. No. 20990
[protected]

ATUL gas agency of Rajkot, Gujarat does not supply the cylinders in time since years. They do not pick up the phone even and when a customer visits, no satisfactory answer is given.The mobile number given is always kept switched off.

dear sir,

we have applied new gas connection on[protected].as per the norms produced at super flame indane gas agency, valluvar kottam high road, (village road), nungambakkam, chennai-600034. application no: 1572/08/09/08.mariam fathima marsuka.
we have received provided gas connection conformation registered with acknowledgement postal letter on[protected]. when we approche the above said office they said didn't received the A.D.card till date.we check post office they said already delivered A.D.card.so, kindly take necessary action for this early as connection. thank you, ,

sir
i mukesh soni 479/355 attarsuiya allahabad 211003 my customer id 32020 my distributer was
national gas service unfortunately i lost my booklet last two year i tried to to make new booklet
but they not maki while in my customer id 32020 they are doing booking when i forcd them
they sold my booklet to hawker and doing blackmailing lpg after some time they transferd
my customer id to unknown distributer

mukesh soni
479/355 attarsuiya
allahabad 211003 up
mob [protected], [protected]

NEW CONNECTION NOT PROVIDED
Dear sir/madom,

main ek new LPG.connection lena chahta hoon per jab main BHARTHANA GAS AGENCY, BHARTHANA ETAWAH (UP).per Dt.15/09/2009 ko 1pm gaya to manager ne Rs.4500.00
new connection ke bataye aur ek gas chulha lene ka dabab bana rahe hain kya ye uchit hai
Till today there is no response and said that INDANE GAS CO. not proveded new connections.
Kindly take action for providing me new LPG connection.
THANKS !
Date : 15/09/2009

santosh /pawan
motiganj BHARTHANA
DISTT. - ETAWAH (UP)

MOB. [protected] -[protected]

dear sir

Bharthana indane gas agency new connection Sale maxmise rate and pressure Purchase 1 chula
mostly.
Till today there is no response and said that INDANE GAS CO. not proveded new connections.
Kindly take action for providing me new LPG connection.
THANKS !
Date :15.09.2009

akhilesh
saraiya bharthana etawah

NEW CONNECTION NOT PROVIDED
Dear sir/madam,
I have booked for new LPG connection in Feb 2011 at Cantonment gas supply agency . waiting list no. [protected] which is provided to me. I have meet many times for this. Till today there is no response and said that INDANE GAS CO. not proveded new connections.
Kindly take action for providing me new LPG connection.
THANKS !
Date : 7.4.2011

Arvind Kumar Singh
Dum-Dum, kolkata 700028
DISTT. - north 24 parganas

MOB. +[protected]

Dear Sir,
This is with reference to new gas connection from indane gas dealer at kodad, nalgonda district.He is not accepting voters identity card as residence proof and insisting for making notary in addition.is it necessary to make notary?pl help us at an early date for getting new connection
suunkaran

Dear Sir/Madam,

I’m a customer of Indane Gas distributor Cooking Gas & Appliances since last 2 years. Initially they told me that you can book for double connection only after 6 months of getting the new connection. I’ve booked for double connection on 12/11/2008. They told me that you’ll be informed by phone/letter within one month. After 1.5 months when I inquired about the double gas connection they told me that now it’s not available and you’ll be informed when it’s available. After that I’ve visited to there shop several times and now they are behaving very badly.
As a customer of Indane Gas now I’m expecting some actions from you directly so that I’ll get double gas connection as early as possible to avoid the problem during refill period.

At below please refer my customer details…

Shikha Amit sharma
[protected]/[protected]

Dear Sir,

I completely agree to the complaints. they not only give excuses but also threatens the consumers by warning them that they will face problem while booking refill gas

Hello Sir,

I am using Indane gas domestic LPG Cylinder since 15 years with double cylinder. I am a customer of vijayanagar, manuvana branch, Bangalore. I have received a re-filled cylinder on 9th jan 2010 after 20 days time of my booking. Now when i approached the dealer for booking for refill order, they are not accepting my booking, as " AFTER 21 DAYS OF DELIVERY OF PREVIOUS CYLINDER". ONCE THEY SAY IT IS 20 DAYS, LATER 25 DAYS NOW THEY ARE SAYING IT IS 30 DAYS.

Many times even after booking they say we have not booked, and make us to book once again after 1 week, by this way they delay another 1 week, they doesn't respond properly.

Could you please look into the issue and sort it out at the earliest for the welfare and benefit for the society.

Thanks in advance for help and actions.

Kind Regards,
Vinay.N

jalaram gas agency, Idar, (gujarat)is also playing the same tecktics

ANNAI GAS SERVICE — DELAY SUPPLY OF GAS CYLINDER

DEAR SIR,
I am a lpg indane gas customer with m/s annai gas service,meyyanur road,salem 4. and my consumer number is 40034.i have booking for a refill cylinder on 13/01/2007 over phone.they replied that they distribute the cylinder with in week. and also they taking the booking only after 30 days of privous delivery.every time they deliver the cylinder 10 days delay after booking date.they not yet to supply the cylinder and not giving proper reply & service. i request you to kindly do the needful.

dear sir i am subramani i am L P G gas clyinder i am booking for one month so your supply for qulkli custmer number..01005 thank king you sir

Indian Oil Corporation Ltd / Marketing Division — non issue of passbook registered more than 8 and half months lapse

I have a new gas connection in my name registration on 19/5/2011 vide No. [protected] runing sl. no. 10817 to our nearest distributor NAHAR GAS AGENCY,COLLEGE ROAD, HAILAKANDI,, But till date I have not found gas pass book inspite of repeated requst for which I am find trouble to refilling cylinder.

indane oil — VERY VERY BAD SERVICES

DEAR SIR

I HAVE ONLY ONE REQUEST PLEASE TAKE ACTION ON YOUR DEALER M/s HARI SINGH GAS SERVICE (ID No. 5006) SITUATED AT PREM NAGAR KIRARI ROAD NANGLOI DELHI - 110041

THANKS & REGARDS

KAMAL JOSHI

Sir,
I have only one request please take action on your dealer Dangwal gas service, 18/242 ring road, indira nagar lucknow because the deler does not provide the gas with in onetime and irritates consumers saying gas is not available today and returns the consumers.
So please take action immediatly against gas agency because it is spoiling company's credit.

Thanks
VINAY SINGH
[protected]

Indian Oil/indane Gas — very very bad service

Name of gas distributer - BABARPUR GAS SERVICE
Complaint - Very Bad Service My consumer no.is 6806 and booking was on 24.02.11 but even till date not delivered even after repeated reminders and earlier also on many occasions the gas was delivered in months.

Further they were also not responding to our telephone calls the result was that we have to personally visit to the distributer at many times but of no use.This was very bad experience with regard to any gas service.

Please do the needful.

Dear sir,
very late delivery of gas cylinder
I am Senthil kumar from usilampatti, madurai(dt)Tamilnadu. I have complained for very late delivery of gas cylinder. i ented on indane gas dealer January 25th and till date (07/02/2009) the cylinder was not delivered and many reasons are being bogged up by the agent. Even the complaint phone number of IOCL is not lifted by any one. THIS IS THE WORST EVER SERVICE I HAVE EVER EXPERIENCED.

Consumer No 25052 F-24 Lajpat Nagar 2 3rd Floor . i am trying the phone of Nath Traders for last 5-6 days but could not get thru as it is always engaged either it has been put deliberetely on Hold. please arrange to send the gas urgently.

regards,
parvesh chadha

Nath Traders (Zamrudpur, South Delhi) are not even taking orders for Refill of my Indane LPG - Cylinder. i am trying the phone of Nath Traders for last 5-6 days but could not get thru as it is always engaged PLEASE HELP PLEASE HELP

hello sir, I am also customer of Nath Traders (Zamrudpur, South Delhi) .My Consumer No 25358 and my address is 67/1 3rd floor zamrudpur . i regular call Nath traders for refilling but they don't take call . sir when to go there office they say that your gas complaint is booked but they don't send the gas . I booked the gas on 1 feb 2010 and now 10 of feb and gas is not coming yet . Please help me

Dear Sir

Please Arrange The Gas M-67 Lajpat Nagar Part -I ( Code No - N9386

Nath Traders are deliberatly putting their telephone lines on held up as we are trying thier number
for lst one week but could not get through. This problem is faced by every consumers as it has been
highlighted in the mail but no strict action has been taken against them.

Its high time that LPG distribution is deregulated. Why should a law-abiding citizen be reduced to begging these scumbags for fulfilling a purely commercial transaction? I don't remember begging my shopkeeper to sell me toothpaste, so why should I have to do it for cooking gas? Unfortunately, the ruling party has a vested interest in keeping these pockets of privilege alive so as to reward their loyal part-workers (read "family members").

I have been trying to book a gas cylinder for the last ONE WEEK. The phone number is constantly engaged as if somone has put the phones off the hook. Can u please arrange to have a cylinder delivered to me at E - 332 East of Kailash New Delhi - 65. First Floor.

My consumer No : 15681

I do hope that this evokes some response. This is ridiculous that one has to beg for basic services.

My Consumer no. is 4115 i also agree with all. I have booked my gas 17 days back but till now on 3rd June. cylinder was not delivered.
They have not picked up the phone; Kindly arrange to have cyliner delivered to me at H-95 Ist Floor, Lajpat Nagar Ist

cooking gas indane — delay in delivery,now running without gas for last 10 days

We are running without gas for last 10 days & local Indane gas operator Global indane is not so sensitive towards consumer inconvenience.Inspite of repeated attempts we are failing to be in touch with the Booking recorders of the operator here.And they are not providing number for SMS Booking also.Please do take care.My cons No:19920.Thanx"LKDas"

There services are pathetic...they dont pick up call...do not deliver gas on time.

New number has been routed
+91-[protected] (FOR IVR)
then input[protected]Nath Traders Agency Number)
then you have to your consumer number to book gas/inquiry.
[protected]
Vikas Narula

they have some of the most notorious employees, I dropped in their office and they were talking trash while the phones were ringing constantly. Enterance is through a community gate and takes time to part while their employees are busy munching on snacks or complaining of ringing phones. The government needs to cancel their licence to provide service to the community. I have been trying for the last 10 days and ended up buying cooking gas in black from their people who came to deliver someone. No wonder they do not pick up the phone as they are shareholders in the ripoff!!!

hello sir, I am also customer of Nath Traders (Zamrudpur, South Delhi) .My Consumer No 29976 and my address is 1- D zamrudpur . (GF)

My Gas cylinder leak .

My consumer No : 29976

PLEASE PLEASE HELP


thanks
vikram singh chauhan

Consumer no. is 30215 i also agree with all. I have booked my gas by mobile no [protected] on date 13/07/2013 refilling booking no 3845, cash memo no. 3878 massage show the cylinder was delivered but cylinder was not delivered.
They have not picked up the phone; Kindly arrange to have cyliner delivered to my add. H-27, GURUDWARA ZAMRUDPUR NEW DELHI -110048.

MY MOB. NO. [protected]

I want a new conation of indane gas plz give me all persiger
vishal goyal

[protected]

i 'll book my gas cylinder on dt.[protected] but not received till now i m costumer of gauri enter prises palam it's telephone no. is 25363464 mu consumer no is 42500 please take a distibuter ction on this please reply me
yours
satish mishra
mob-[protected]
Add-rz166/1 gali no - 7 durga park
nasir pur n.d-110045

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From:
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To: <[protected]@indianoil.co.in>, <[protected]@inianoil.co.in>


Subject: transfer of indane gas connection


Date: Mon, 16 Feb 2009 15:11:53 IST


Note: To help protect your privacy, images from this message have been blocked.View images | What is this?






This is to inform that obtain "INDANE CUSTOMER TERMINATION VOUCHER"from M/S. ASHOK GAS AGENCY, THIRUVANANTHAPURAM-695011, Code No.4075012, Destination code:15073 after surrendering equipments on 28/05/2008. My consumer No. was 24403.
As of now I wanted to have reconnection at Kolkata and today I approached an agency at Baguiati. But surprisingly the agency could not idetify the previous agency and asked me to get the following over phone from the thrivananthpuram agency:
1. SAP NO.
2. LOCATION
3. AREA OFFICE

I request you to give me above detals from your data bank. My attempts to get them through internet from your wave site not yielded desired result. I need urgent gas connection . So, it will be appreciated if could help me at the earliest. Thanking you,

Gangadhar De,

Mob:[protected]










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INDIAN OIL (indane gas) — denying booking

Dear Sir,

Sub.: GAS CYLINDER BOOKING

I'm a LPG consumer with M/S TANUSHREE GAS SERVICE Shop No.10,Ashok Plaza Complex,13 Pratap Nagar,Delhi-91. Customer no is 1254.I was trying to book my cylinder telephonic ally on agencys
No..[protected] & 22756811 on 29/9/09 (tuesday) for hours the bell was ringing & nobody to pick,so my wife went personally and saw two men sitting ideally when she confronted they said 'hanji yaha tho asahi hai purae din ganti bajthi rahaegi ham bhohat busy hai aap apna no. bataeyae so with no option left she gave the no.and was told aap ka book ho gaya kal parso mae aajayega.On friday ie 2/10/09 we ran out of gas,somehow we managed and expected it receive it on saturday on the 5th day ie 3/10/09.It was quiet obvious that they won't pick the phone so she went personelly and was shocked to find the booking was not done on 29/9/09.When she confronted again she was told 'aaj aap ka book kardethae hai koshish kartae hae sham tak bhej daengae'.And the things got worse when they did send a gas cylinder which was leaking,we came to know about the leak in late evening,when all the doors were closed.(the gas was sent to us in the afternoon at around 4:00 PM)and when we tried to contact it was already closed.Then we had to call the Emergency no.which was attended within one hour by Mr.VIJAY SINGH TOMAR and told us to change the cylinder by next working day and meanwhile keep a damp cloth on the outlet.

Right now i am sitting in my home having ready made noodles bought from the Market and waiting for the next working day to come so that i can change my cylinder.

I request you to make a system in which the customer is given a reference no. so that he is sure that the gas has been booked in his name,and can challenge the agency for booking.

Thanking you

Yours faithfully,

S.JACOB
[protected]

pl. tell me how to check the status of Termination Voucher or pl. mail me the status of Termination Voucher No. [protected] dated 27.08.209.