Indian Oil Corporation [IOC] Complaints & Reviews

Sub: How petty the PSUs under your Ministry can be?

Dear Sir,

I am an under privileged Senior citizen, having an INDANE LPG connection No 2884 being serviced by M/s Babu Agencies, Perumbavoor, Kerala.

Like all LPG consumer located in backward locations, elsewhere in the country, I too have my cup woes, filled by erratic, irregular & no supplies, under weighed cylinders etc., etc, Outside the town limits the LPG Agency send there trucks with refill cylinders, that are exchanged with empty ones, en-route the main roads. People like us who are in the interior cart our empty cylinders to the exchange point and wait for supplies that never arrive on the pre-fixed days. And we keep carting cylinders up & down till our luck strikes. Thus those that are privy to advance information on supply dates or having residence on the main road will have their supplies leaving us naïves to up & down carting of cylinders.
Having had enough of the travails I had been to the INDANE agency to-day and was very politely told by the Manager that he cannot help the supply position unless the country’s energy situation looks up, but he was quick to point out that my woes will continue till I transfer my connection from his agency to an HP gas agency, located at my village that alone has an exclusive mandate to service me. And he had displayed his advice in his notice board also.
When approached the so mandated agency Tharamol Agency, Koovappady, its Manager was also very sweet & polite, but regretted his inability to accept local transfers as somebody high up in the ladder in HP has told him not to accept local transfers as the revenue on local transfers is not lucrative enough for them. A fall out of Globalization I may add
Now I am thrown to an unenviable situation where two agencies under two public sector corporations of India are playing shylock with a senior citizen whose humble requirement is a LPG refill once in 40 days.
As I can see no way out of this impasse I am approaching you sir, to tell me which door’ if not yours I should knock, to get a legitimate LPG refill once in 40 days at this old age.

Yours truly

KR Rajendran



Sub: How petty the PSUs under your Ministry can be?

Dear Sir,

I am an under privileged Senior citizen, having an INDANE LPG connection No 2884 being serviced by M/s Babu Agencies, Perumbavoor, Kerala.

Like all LPG consumer located in backward locations, elsewhere in the country, I too have my cup woes, filled by erratic, irregular & no supplies, under weighed cylinders etc., etc, Outside the town limits the LPG Agency send there trucks with refill cylinders, that are exchanged with empty ones, en-route the main roads. People like us who are in the interior cart our empty cylinders to the exchange point and wait for supplies that never arrive on the pre-fixed days. And we keep carting cylinders up & down till our luck strikes. Thus those that are privy to advance information on supply dates or having residence on the main road will have their supplies leaving us naïves to up & down carting of cylinders.
Having had enough of the travails I had been to the INDANE agency to-day and was very politely told by the Manager that he cannot help the supply position unless the country’s energy situation looks up, but he was quick to point out that my woes will continue till I transfer my connection from his agency to an HP gas agency, located at my village that alone has an exclusive mandate to service me. And he had displayed his advice in his notice board also.
When approached the so mandated agency Tharamol Agency, Koovappady, its Manager was also very sweet & polite, but regretted his inability to accept local transfers as somebody high up in the ladder in HP has told him not to accept local transfers as the revenue on local transfers is not lucrative enough for them. A fall out of Globalization I may add
Now I am thrown to an unenviable situation where two agencies under two public sector corporations of India are playing shylock with a senior citizen whose humble requirement is a LPG refill once in 40 days.
As I can see no way out of this impasse I am approaching you sir, to tell me which door’ if not yours I should knock, to get a legitimate LPG refill once in 40 days at this old age.

Yours truly

KR Rajendran

I had applied for a refilled cylinder on 17.10.08 at Surjit Gas Agencies, R K Puram, Sector-6, near Delhi Jal Board, Delhi, Tel[protected] but the said cylinder is not yet delivered despite of repeated efforts but in vain.
Request you to intervene and assist us in getting the cylinder immediately.

The details of concumer is as follow.
Name of Consumer is Harkesh Kumar
Consumer Number - 49635
Address - Quarter no-40, Sector-6, R K Puram, Delhi - 110022.
Tel- [protected]

Thanks
Harkesh Kumar

I received my cylinder yesterday and realised that it was leaking. Since that moment i have been trying to call up my supply agency (Nangloi Gas Service, Nangloi, Delhi) but phones are continuously busy. Even the emergency and the Indane helpline numbers are not being answered.
Once it was attended with auto response system on 25611031 helpline number and complaint no.2 on 24th October'08 was allotted and disconnected thereafter. Since then, it has not been attended. After several trial, I got the number of Mr Kalicharan of this agency at around 8.10 pm and he responded by saying that call tomorrow in the office and lodge your compaint and not to worry. Even I gave him my consumer no.NG23321.

But till now, such as serious leakage problem is not attended.

May I request the concerned autohority to take some concrete steps to solve such problems.

Indane has the worst costumer care and service department.

To
Respected sir
I booked a gas cylinder on 21-10-08.
My customer no :55888 from VISHWAMBHARA ENTERPRISES, Shop no 40/1, Assaye road Banglore:560042.
When i went to agency to book a cylinder. The agency claims that their is shortage of staff so they asked me to come and collect the cylinder. We inform that we are ladies& i am senior citizen. How can a senior carry so heavy cylinder? They are not ready to listen. Isnt it the duty of he agency to supply gas refill cylinder at the customer residencial place.The agency also claimed that a customer extra money for the delivery boys to deliver the booked gas. The phonelines are being kept on hook. Why cannot be this agency be closed . Nearly full shivjinagar and other surronding area comes under this agency. The agency is not maintained well. Pls take some action against the agency. So it will help many consumer like me.
Change of address letter delivered to agency on 21-10-08
OLD ADDRESS: K-2 RBI staff qtrs osborne road Bangalore:560042.
NEW ADDRESS:L-4 RBI staff qtrs osborne road Bangalore:560042.
Thanking you
Yours sincerly
P.Vasundhra

I booked for a Indane gas connection at M/s Vijay Gas Service, A/377, Koelnagar, Rourkela-14 on 18.05.2007. A sum of Rs150/- was also deposited by me towards Inspection of ISI LPG Stove / Hot plate by mechanic. No body was inspected for a long period than I rushed to the Gas center. They replied your connection has been approved, after submitting the residential proof submit the full amount and take the connection.
Mean while my nephew was became serious and I compelled to take him to Vellore for further treatment where I stayed for one month. For the second time when I went to the gas center and wanted to submit the amount and the residential proof the lady in the counter told me to meet the owner. On the same day I met the owner who told me that 'Your connection has been canceled' I returned back with empty hand.
Let me know to whom I should put my complaint.

Consumer No-6288,
Sri Vaisnu Devi Indane Gas Service
2/63, sarjapuram Road, Bagalur-635103
Hosur Taluk, Krishnagiri(dist), Tamil Nadu.

Sir,
I am a consumer in above gas agency having consumer number 6288. On 15/10/08 I had approached them for cylinder booking and booked the same on that day after giving them address and ID proof . usually they are asking for one week time for delivery. After one week today when I approached them for delivery they are asking for affidavit for address proof, ID proof and some other oaths.
For affidavit customer has to pay rupees 150/- and the stamp paper cost rupees 10/-.And above all the employed coustomers have to take even one day leave for this.
Indane gas might have asked them to confirm the right customers. But for this the genuine customers are suffering.
It is really harasing and should be stopped at once.
THANKING YOU,
Unnikrishnan nair,
4/10-2, Ramanasri Nagar,
Bagalur Road, Hosur, 635109, TN

i have single gas cylender of indane gas agency. spare cylender is not granted. so single cylender completly next cylinder delivery too late (minimum 15days). so please rectify this problem.
thanking you

dear sir
i booked my gas and i got intimination letter from your agencies that letter contains only RS.1850.iam having a stove,
but that gas agencies force me to buy new stove which they providing ...so give me solution to solve this problem ...i hope ur team will take action for this complaints...

thanking you

Dear Sir,

I am the consumer of your indane gas under the distributer Prachi Agencies, Mangalabag, cuttack-1. Ph.:[protected]/2414842. Tin-[protected] since last 18+ years (Consumer No.: 08011). But since last 2-3 months, I am not getting my Cylinder regularly. Though I have 2 cylinders as I have a joint family; reqd one cylinder in every 12 days, the distributor is unable to provide a single cylinder even after a long days of booking. We are facing a lot of difficulties in cooking. They are blackmarketing the cylinders reqularly & harrash the consumers.

Pl. take needful action to solve the problems at the earliest for the betterment of almost all the consumers under this distributor.

Dear sir/madom,
I have booked for new LPG connection in Feb 2008 at BHARTHANA GAS AGENCY, BHARTHANA, ETAWAH (UP). That time a no. 664 is provided me. I have meet many times for this. Till today there is no response and said that INDANE GAS CO. not proveded new connections.
Kindly take action for providing me new LPG connection.
THANKS !
Date : 21.10.2008

Neeraj Kumar Shakya
Kalyan Nagar,
BHARTHANA
DISTT. - ETAWAH (UP)

MOB. [protected]

respacted sir/madam,
our gas agency (indane gas service ordnance factory eddumailaram district medak hyd. phone no [protected]
we are strugulling for new gas connection from last one year. coz our area gas agent refused to give new gas connection with reason that company had stoped new gas connection please help us in the matter.
expecting your quick and positive reply for the same.

Dear Sir/Madam,

I’m a customer of Indane Gas distributor Cooking Gas & Appliances since last 1.5 years. Initially they told me that you can book for double connection only after 6 months of getting the new connection. I’ve booked for double connection on 12/04/2008(SR No ER- 406478). They told me that you’ll be informed by phone/letter within one month. After 1.5 months when I inquired about the double gas connection they told me that now it’s not available and you’ll be informed when it’s available. After that I’ve visited to there shop several times and now they are behaving very badly.
As a customer of Indane Gas now I’m expecting some actions from you directly so that I’ll get double gas connection as early as possible to avoid the problem during refill period.

At below please refer my customer details…

Name Manas Pal
Consumer No 26518
Distributor Name Cooking & Appliances, BD Market, Sector – 1, Saltlake, Kolkata - 64

Hello Sir,

I am using Indane gas domestic LPG Cylinder since April'2004 with double cylinder. I am a T.U.C.S customer of Periyar Nagar branch, Chennai. I havea received a re-filled cylinder on 15th Oct 2008 after 20 days time of my booking. Now when i approached the dealer for booking for refill order, they are not accepting my booking, as "REFILL BOOKING HAS TO BE DONE ONLY AFTER 21 DAYS OF DELIVERY OF PREVIOUS CYLINDER". So i have to wait till November 1st week to refill booking.

Usually the utilization of one filled-up cylinder for a family of 4 members will come for around 35 to 40 days. If above being the condition for delivey/booking of the cylinders by the distributors (20 days for delivery of filles cylinder and 21 days more for wait time for booking), we won't have the gas for cooking for around 5 to 10 days time.

Could you please look into the issue and sort it out at the earliest for the welfare and benefit for the society.

Thanks in advance for help and actions.

Kind Regards,
Adavan

Sir,
I am Mahesh P N now writing this complaint on behalf of my father Mr. G Na rayanan Nair, Pulickal House Adimaly P O, Idukki Dist, Kerala State having the consumer No: 5469 with Geevee Gas, the agency of Indane gas. They had made a minimum limit of 40 days to book a cylinder and thereafter is not supplying the gas after even 60 days. We are not able to book the cylinder over phone. Nobody is picking up the phone and it will ring everyday.
Thanking You
Mahesh p n

Dear Sir,

I am a LPG customer in north Delhi and my LPG supplier is Jahangirpuri Gas Service-Jahangirpuri Delhi-33

He is not supplying LPG gas smoothly, mostly supply what we have to get within 21 days, he give us in 28 to 35 days

although he has a lot of stock always available, instead of to complete regular customer supply he and his hawker mostly doing busy to sale

LPG in Black Market, if any needy person required cylinder in before 21 days then they tell us law of IOC company about not to supply before

21 days, then whatever stock he is keeping, can he sale in Black market even same needy customer get offered from their hawker supply in Rs.700

is this according to law or lawful.

Secondly, they are now doing a survery with LPG Suraksha Hose pipe & Rs.190, we have already a new pipe but another govt. company, that is. HP

recomonded, then he said purchase only indane pipe other wise we will not supply to you any cylinder from today onward, who has give him the wright ?

HP is also a goverment concern pipe should be safe and new, this is not a monopoly to anyone to force anyhow purchase your pipe

when we are more careful then you about our safety, this kind of buisness activity is illegal, if you and your action team or management

will not stop those people to do their benficial buisness upon threatened for stoping LPG Supply then I will go to Consumer Court,

Dear Indian Oil Corporation Limited

I applied for new gas connection on 01/09/2008 in ANNAI SARADHA GAS SERVICES, 10/B, E.V.R. Road, Puthur, Trichy-620017. I received my intimation letter on 03/10/2008 (booking no.[protected]). I went with all the necessary document on 06/10/2008 to ANNAI SARADHA GAS SERVICES they were forcing me to get hot plate as I already had hot plate which I got from IndianOil Corporation when I was applying for a new connection for immediate usage I got commercial cylinder when I was in coimbatore. I was transferred from that place so that time I am not able to get that connection. So I told them I cant buy the hot plate. I told them I can pay the inspection charges for Hotplate they were told we don’t have inspection book at present we have given it for print and they asked me to come on 10/10/2008, when I went they told still the bill book is not ready and asked me to come on 13/10/2008. I went and paid inspection charge on 13/10/2008 they told me they will give the connection in 2days they were delaying to come and inspected and today(20/10/2008) and after calling them for so many times they send the man for inspection and he is telling that they asked him to check whether it is a new hot plate or not. I told them so clearly that I was using it in coimbatore and in chennai only after that I paid the inspection charge. Just tell me sir is it possible to get hot plate when ever we get a connection. I am expecting an positive reply from your end.
With Regards,
Mr.Suresh Ananth S,
4, 8th cross,
Kumaran Nagar,
Trichy – 620017
[protected]

Dear Sirs,
I wish to know if there drive by your company in replacing the
GREEN gas tube with ORANGE tube? If yes what is the norm you
are following. The people who came to do this job don't seem
to be genuine but had some laminated certificate with them.
I wish to know if it is a scam.

R. GANAPATHI RAO.

Sir,
My Indane LPG connection number is 8726, Miyapur, hyderabad. I have booked for double cylinder on 9/12/2006 with Sri Saila gas agency. My waiting list number is 26. Till date, i am not provided with the double cylinder.

I am santosh kumar from Nagpur. I have complained for new cylinder on 28th September and till date (18/10/2008) the cylinder was not delivered and many reasons are being bogged up by the agent. Even the complaint phone number of IOCL is not lifted by any one. THIS IS THE WORST EVER SERVICE I HAVE EVER EXPERIENCED.

SANTOSH.

Nath Traders (Zamrudpur, South Delhi) are not even taking orders for Refill of my Indane LPG - Cylinder.
They take 5-6 days to make delivery, and I had to personally visit to pick up refill cylinder from their godown.
Now they say we should call after 21 days from the date of previous refill

The cylinder lasts about 18-20 days in my home and i will again be without cooking gas and run around their godowns for my refill !!! PLEASE HELP

Regards