Indian Oil Corporation [IOC] Complaints & Reviews

Sir,
I am a consumer of Indane LPG (No.6096) through Shri Om INDANE GAS AGENCIES, CHHATA, MATHURA, U.P. The agency takes more than 30 days to provide the delivery of refilled LPG cylinders. but I can not recieve after dec 09 to till now .When I make an enquiry to the Agency they will blame the Indane Company. The Agency does not provide better service.I cannot received refilled cyllender.

Thanking you
Bijendra Singh
Akbarpur
Chhata, mathura, u.p.

sir
I am a consumer of Indane LPG (No.10615) through Gemini Gas & Appliances (coad:117736).thalassery 670101. The agency takes more than 30 days to provide the delivery of refilled LPG cylinders .When I make an enquiry to the Agency they will blame the Indane Company. The Agency does not provide better service.I cannot received refilled cyllender.

Thanking you
suhara k p

Dear Sir,
I draw your kind attention i am visited to many lPG distributors agencyes in Area. captan gas agencey prtap vihar ghaziabad they are refused to issue the new connection .Please tell me how can i get the gas connection . I desired the indane connection. My address is given below.

sanjeev .kumar HN.893 old vijay nagar laxman wali gali ghazaiabd . my phone no.[protected]
Please guide me which distributor is give the new connection in my area .

Thanking you,

yours truely,

I draw your kind attention i am visited to LPG distributors M/s. Novelty Gas Service Bagbazar, Chandannagar, Hooghly West Bengal for my area, they are refused to issue the new connection .Please tell me how can I get the new Indane gas connection .

Thanking you,

yours truely,

I too had a bad experience with Sheela gas agency. I shifted my house from Vijaynagar to JP nagar when I contacted them to find out the process of transfer. First experience is that they never pick up calls & once they do & start speaking we feel that the last thing on earth to do is speak to them again. One lady finally picks up the call & says the procedure. When I gave the location details of my new house, she said they do not service that location. I told them that few of my immediate neighbours are being serviced by them, but this lady has too many doubts & very less information of their own agency. She finally asks me to get the subscription numbers of few of my neighbours so that she could validate & confirm. To add fuel to the already burning fire, i am ready with the required information & they do not pick up calls. God save us...

Please dont transfer your gas to this agency!!

Most people in the JP nagar area who without doing any research have transferred there gas connection to this bad agency. Now all of the users are in Hell!!

This is the worst ... there are worse words that one can use to discribe this place but one cannot use on the internet.

I really hope that someone changes the management or shuts down this agency!!

The owners management is reflecting by the people that they have hired and trained to represent this agency and Indian Oil giving Indian Oil a bad name. Guess the owners themselves are mannerless, arrogant and Rude!!

I have lived in so many areas in Bangalore and have never had a problem with the Indane connection.

This is the worst experience i have had. I rather order food from outside and eat rather than calling that place and booking a gas.

Now i am just waiting to shift from this area so that i can transfer my gas connection to a better place.

The below link too has feedback about this agency.
http://bangalore.justdial.com/sheela-indane-gas-agencies_j-p-nagar_Bangalore_dyh...⇄

Myself Rajesh Shrivastava connection no.62810 of Satyam Gas Agency Vijay Nagar Indore I booked My Gas on 24/09/2010 but it was not supplied to me till 08/10/2010 when I enquired on 08/10/2010 i was told that booking was cancelled on 04/10/2010 because of non availability of the receiver at home its not true, anyways again i was told that Gas would be supplied on 09/10/2010 but it still pending till today. Kindly do the needful

Rajesh Shrivastava

Myself Baldeo Kumar Pandey connection no.62438 of Satyam Gas Agency Vijay Nagar Indore, I have been trying to book my gas from last one week on telephone number[protected], 2550022 & 4086622. But it is in vain as all these numbers remain busy all the time.

Kindly do the needful

Best regards,
Baldeo Kumar Pandey
[protected]

Our Gas Connection running in Satyam Gas Co., Indore. Consumer No. is SG 41762. I want to transfer this connection at our new resi. place at SAGAR(M.P.) in City Area. In Sagar City, our nearest Indane Gas Agency-"Smriti Gas Agency, Sagar". Pl. guide me to procedure of this work via my mobile No.- [protected].

We do have similar kind of problem. if someone can provide a solution to me, it would be of great help

We were staying in Miyapur Hyderabad and now shifted house to Pragathi Nagar, Hyderabad. We want to transfer the connection to Pragathi nagar now. Unfortunately we lost the paper that was given to us when we have taken the connection. Now our dealer at Chandanagar says that without that paper the transfer will not happen. He is not giving any alternative option also. Please let me know what is hte process for us to now transfer the connection with the paper which was given to us long time back. The gas book is available with us now.

Even in today's computer world people are still dependent on simple papers means, its very horrible to hear.

Please provide me a solution for this.

my agency is also troubling in the same way. number always busy, centralised booking centre of tel.no.25611260 also not helping. gas booked on 16.08.2008 not yet received till 02.09.2008. don't know what to do.
My agency is Rohini Enterprises.
My no. is RT2243

In my case problem is more.fast of all they dont recive any phone booking, the delivary boy demands for extra money, if we disagree, they will keep the cylinder out side of house.
New problem is, due to some unknown reason my oders are getting cancelled.
Hope higher authorities will take the nessecery action.
My agency is SHANKAR GAS SERVICE, 2 No.SREENAGAR GATE, MADHYAMGRAM, KOLKATA-129.
My gas is in the name of ASHIT ROY CHOWDHURY, No.is 7506.

I totally agree with your complaint. v r also facing the same problem of and on.
we had booked our gas on 24th December, 2008 under complaint no. 181
and today i.e. on 5th January, 2009 (after so many reminders) have Shivanika
delivered GAs cylinder at our residence. Their telephone nos.22146911/22153053/22153099,
are never attended. all the more if v try these numbers, we will get only engage tones.
Can we change our consumer number to any other agency in and around Dilshad Garden/Vivek
Vihar and if at all we can change, then what is the procedure.

even i am fed up of redialing their numbers.no one picks up.

The service of this Sivanika Gas Agency is very-very poor. My consumer no is 35582. I have booked cylinder on 5.03.2009 vide reciept no. 7 through 1260 phone service. I have contacted Shivanika Agency personelly on[protected]. On that day they have assred that the cylinder will be delvered on that day but I am sorry to intimate that the cylinder is not dilivered till date. Kindly take necessary action to deliver the cylinder to me at the earliest.

My address is C-196, Telecom Staff Quarters Vivek Vihar, Delhi -110095

My consumer No. is 22278. My Mob.No. is [protected]. The service of M/s Sivanika Enterprises is the poorest i have seen so far. Nobody can book gas over phone because all the 3 phones are artificially engagedfrom morning till evening. Please take necessary action and restore phone booking acility to consumers.

Totally agree with above complaints .. me to facing the same problem.

Wheneever i booked my gas the shivanika enterprises i face lot of difficulties :
1) Shivanika has 03 landline nos[protected]/22146911/[protected] all the times the all lines remain busy.
2) if the ring is going on no body is there to pick up the phone.
3) All the employees always give us the unnatural schedule time of delivery.
4) Some of the male employees are very rough.

i think that shivannika is the worst Distributor of Indian oil. Where as other distributors are regularly deliverying the gas routinewise.

I hope that the indianoil distributor will take some action against shivannika enterprises.

Regards
Debangshu

Dear Sir,

Last 3 days Iam trying to Shivanka's 3 Line ie. 22146911 / 22153053 and 22153099 only one No 22146911 ringing nobody is picking this phone, Sir, why you are not picking up yur phone. Customer's what to do for Gas Booking pls advice.

Thanks
Sanal

I completely agree with all the above mentioned comments.I think we should now move to consumer court & raise this issue to higher authorities.

Thnx,
Rachit

Sir,

I have booked LPG riffile on 2.3.10 vide online booking No.28 but I have not received LPG riffile till 7.3.10. Agency's employees not pic phone and not give any response, what I do ?.

Mrs. Rajesh Tyagi,
Connection No.033964.

totally agree with your complaint. v r also facing the same problem of and on.
we had booked our gas on 3th january, 2011
and today i.e. on 17th January, 2011 (after so many reminders) have Shivanika
delivered GAs cylinder at our residence. Their telephone nos.22146911/22153053/22153099,
are never attended. all the more if v try these numbers, we will get only engage tones.
Can we change our consumer number to any other agency in and around Dilshad Garden/Vivek
Vihar and if at all we can change, then what is the procedure.



Mahesh Kumar

my connection NO. IS 12281 SHIVANKIA GAS AGENCY never pick their phone we are facing a lot of problems for getting gas can anybody solve this problem

SHIVANKIA GAS AGENCY NEVER PICK THEIR PHONE I AM FACING A LOT OF PROBLEM IN GETTING GAS. CAN ANYBODY HELP ME TO GET MY GAS CYLINDER BOOKED 15 DAYS EARLIER
MY CONNECTION NO. IS 12281

This Agency ( The only one in Greater Noida from Indane ) is the most useless agency. Please try numbers 2322228 and 2322229 and they are busy all the time.

Gas connection no. K915
Kasna Indane Gas Service is delaying delivery of LPG cylinders by claiming there is a shortage of cylinders. However there seems to be no shortage of cylinders supplied by other Indane distributors in Noida. On booking a cylinder on 2nd Aug 2008, they made the delivery on 15 Aug 2008. As per the booking rules, we can't book another cylinder for the next 21 days...which means that we will have to go without a cylinder for several days without a cylinder...Besides as has already been pointed out, both the telephone numbers are constantly busy and one cannot ever get through.
Can somebody please take up this matter urgently.

KASNA INDANE GAS SERVICE, Alpha II, Greater Noida

This indane Distributor service level is very poor. I had made a booking since last 15days but the delivery of Cylinder doesn't happen till date i.e. 22 Aug. Also there phone numbers are always busy. Incase the distributor picks the phone, the reply is that we are not having stock, and it will take 4-5 days.
This is not the first time, the services of this distributor is always poor. The cylinder using at home will be out of gas anytime, and I have to look for some other alternate solution for cooking purpose till the time this distributor delivers the booked cylinder.
I have seen lots of complaints against this distributor (Above by many customers). Appreciate if a strict action is taken against this distributor so that, no one faces this problem at Greater Noida.

This Agency ( The only one in Greater Noida from Indane ) is the most useless agency. Please try numbers 2322228 and 2322229 they are busy all the time.

Indane Gas — delay in supply,poor response, not giving complaint book

i am consumer of indane gas & my consumer no is 11119 & my distributor is aamrapali gas service ambedkar nagar hajipur & dist code is 69010610.I am trying to book my gas cylinder since 38days.for the first 15days i tried to book through telephone but every time line was engased then i booked my refill after 10 days on 07-08-08 personally. even after 23days gas has not been suplied.on enquiry the staff said he has no idea when they will be able to supply and after that when i asked for the complaint register he denied from giving the register and when i said that i will complain through online he said that you complaint any where. this delay in supply is regular phenomenon.

One of the worst service provider in Greater Noida!!!

LPG service of Indian in greater noida is very very poor, We are not able to the LPG on given numbers, and if it booked, service centre is taking huge time to deliver 10 to 15 days. peoples are very frustrated.

Harish Sharma

My connection no. is K13994
I have been facing this problem since 30 days. I have done booking one month before but they are so useless to even talk to them.Firstly, they did not pick up the phone just in case if they do, their response towards the complaint is terrible.Their service is too...poor.Sometimes, it irrates you a lot when after follow ups they don''t come for delivery of gas cylinder.

Dated : 13/3/2009


I, Richpal residence of Vill- Jalpura Greater NOIDA, Customer no is K20488.

Complaining regarding non delivery of cylinder in time and refuse to provide gas cylinder against M/s Kasna Indane Gas Service, Shop No.16 H, Alpha-II, Greater NOIDA, Ph 23222228 & 23222229 .

For booking a cylinder on 07/3/2009 I contact M/s Kasna Indane Gas Service and they refused to give me Request Number in this regard and also misbehaving with my son. This is not the first time, the services and behavior of this distributor is always poor.

LPG service of Indian in greater NOIDA is very very poor, we are not able to the LPG on given numbers, and if it booked, service centre is taking huge time to deliver. If this is the way of handling the situation by your agents I am sorry to say that your department has lost the credentials.

I therefore would like to impress upon and request that the concerned agent may kindly be instructed for taking immediate necessary steps to take facilitate the consumers.

In for going the above I am compelled to approach you for your personnel intervention in the above said matter. If no action is suitably taken in this regard swiftly and the person responsible for these lapses is not booked under ibid law, I will definitely approach to the Higher Authorities for taking immediate stern actions.

Awaiting for your early response.

Yours customarily,

Sd/-
(Richpal)

They have given me DBC connection for Rs 6, 500 and this includes one gas stove for Rs 4500 given forcefully, I will go to condumer court now and also write to Indane headoffice they are looting people, if you don't take stove they will not give connection.
their numbers are always busy and if they ring after 1 hour they will not pick and next moment i[censored] dial same number will be busy.

this is too much and we have raise our voice, their cylinders are most of the time open.
I am with news channel and will reord their misconduct and will telecast soon

u are right

K17141

Idea — REGARDING BAD SIGNALS IN GREATER NOIDA

SIR,
I AM LIVING IN GREATER NOIDA AND SIGNAL ARE VERY BAD IN THIS AREA PLEASE DO SOMETHING ABOUT THIS

Gas booked in first week of Aug-09 but till 26 Aug gas not supplied.gas service is very poor.
consumer no, 11681

Regards
sisodiya

Dated : 30/08/2009

I, Harinth singh sisodiya residence of G-631 gamma-2 Greater NOIDA, Customer no-11681.

Complaining regarding non delivery of cylinder in time and Misbehaving delivery man with house wife aginst M/s Kasna Indane Gas Service, Shop No.16 H, Alpha-II, Greater NOIDA, Ph 23222228 & 23222229 .

My booking a cylinder on 09/8/2009 I contact M/s Kasna Indane Gas Service officebut no proper response then i personaly gone to office on 16/08/2009 and and ask the reasion for delay he told i have supplied gas but no body was in your house to give the cylinder so i update him my wife countinous in house pls sent refiled cylinder as soon as possible then i request for booking no.but he told no need today definetly cylinder will reached at your door but till now they have not supplied cylinder daily i communicate to gas aggency through my mobile but they refuge your booking laps now need to book once again after 15 day gas may be supplied you are in waiting.

LPG service of KASANA Indian in greater NOIDA is very very poor, we are not able to the LPG on given numbers, and if it booked, service centre is taking huge time to deliver. If this is the way of handling the situation by your agents I am sorry to say that your department has lost the credentials.

I therefore would like to impress upon and request that the concerned agent may kindly be instructed for taking immediate necessary steps to take facilitate the consumers. or agency can be transfer to others
for better service /two gas agency need in competition for better service.i think Kasana gas agency not able to handle customer day by day customer are increasing and rate of service definatly dicreaces

In for going the above I am compelled to approach you for your personnel intervention in the above said matter. If no action is suitably taken in this regard swiftly and the person responsible for these lapses is not booked under ibid law, I will definitely approach to the Higher Authorities for taking immediate stern actions.

Awaiting for your early response.

Yours customarily,

Regards
harinath singh sisodiya

M/s Kasna Indane Gas,Greater Noida — Cylinder Not Supplied

Cylinder Not Supplied,

Consumer No:- K-35

I had booked a cylinder on 16.09.09 with M/s Kasna Indane Gas, Greater Noida.Till date the same is not supplied to me neither they picked the Phone(s).
I request you to please look into the matter, So that we can get it.

does ever the bsnl no work, for last six months these nos are down despite repeated req nothing being done and the distributer cannot fulfill the demand since the supply is regularly short from the company due to rgular list of holidays when either the banks are not working or the stete holidays are there .Poor distributor dispite her best efforts she is blamed

i m also trying on all phone/mob nos of kasana gas, no one is picking up,
pl book my no. 4970 adress 17B/D4 udyog vihar, inside swarnim viahar sec82noida
mob [protected]

renu

i m also trying their no. but no use
my customer no. is 11359
NRI CITY, T-5 101 GH-1 NEAR PARI CHOWK GREATER NOIDA.
[protected]
Sangeeta kabra

i m also trying on all phone/mob nos of kasana gas, no one is picking up,
pl book my no. 6198 adress 40-C, /D4 udyog vihar, inside swarnim viahar sec82noida
mob [protected]

These are alternates numbers:
2324228, 2324229
Manager: [protected]
If you are not satisfied, talk to Indane Sales Officer (Noida): [protected]

I TRY TO BOOK OUR GAS LAST 10 DAYS BUT NOT ANY RESPONCE GETTING FROM KASNA GAS AGENCY

i am orginally a customer of Ela Gas Agency (Consumer No 12153). Since Ela Gas Agency is terminated and my gas connection is shifted to Kasna. This guys are really troublesome. All the phone numbers are busy all the time. The manager [protected] also does not pick the phone. I also tried to call Mr Mukhija, Area Officer of IOCL, on his cell number [protected], but he is also not picking the phone.

I do not know who can help us. I have a kid of one year in my home and struggling for gas for the last one month.

MAY GOVERNMENT LOOK INTO THE PROBLEM??

This Agency ( The only one in Greater Noida from Indane ) is the most useless agency. Please try numbers 2322228 and 2322229 and they are busy all the time.i tried manager no. but happens same.

I m Mr Tikam Singh
On 14th Nov.'09 at 3:00 Pm gas filled cylender delivered at my home but cylender lickaging and i made complaint at kasna office but nobody is providing response to us from the kasna Indane gas agency in Gr Noida.

I have not got my gas since25 SEPTEMBER 2009. WHO DO I APPROACH ??????

K215

i m also trying their no. but no use
my customer no. is 11211
K-110/VIVEK VIHAR, SECTOR-82
[protected]
Saransh Sharma

Hi,

Worst connection and service provider in greater noida and near by..

Transfer ur all connection from there...they are aways busy in supplying black connection to earn money..

They don't know there responsibility towards their loyal customers...

They only know how to earn money they don't know the method to satisfied their customers...

SOOOOO Weired they are into>>>>>>>>>>>>.

i am originally a customer of Ela Gas Agency (Consumer No 10840). Since Ela Gas Agency is terminated and my gas connection is shifted to Kasna. This guys are really troublesome. All the phone numbers are busy all the time. The manager [protected] also does not pick the phone.

I do not know who can help us. I have a kid of one year in my home and struggling for gas for the last one month.

i am originally a customer of Ela Gas Agency (Consumer No 10840). Since Ela Gas Agency is terminated and my gas connection is shifted to Kasna. This guys are really troublesome. All the phone numbers are busy all the time. The manager [protected] also does not pick the phone.

I do not know who can help us. I have a kid of one year in my home and struggling for gas for the last one month.

I booked a cylinder on 2nd Jan 10 at Kasna indane Gas services at greater noida which yet to be deviled.. My 2nd Cylinder also has finished .. I dont know what to do..

I have been rigorously following up with the agency but instead of cylinder am getting new dates for last fifteen days.

Also the agency people don't have manners how to speak with the customer, I have been in getting touch with following people but getting all kind of excuses.

Vandana
Deepak
Chetan.


If Indian Gas has this process to act on on the complaint/feedback received from customer, would request you to kindly help on this otherwise don't have option than contacting consumer court, This is not happening first time it has happened many times in past too.


My consumer no is 05706

Looking forward your cooperation and help in this regard.


My humble request to Indian Gas to have the gas agency oppend for sector 82 residents. Its really inconveniences to residents of the sector 82, Noida., We can not depents on kasna indane services who can not deliver the gas even after a month.

This Agency is the most useless agency. Please try numbers 2322228 and 2322229 and they are busy all the time.

The gas reaches in the home have no fresh seal. I heard that before supplying gas cylinder in home the seal is opened with hot water. After taking off the gas the cylinder is refilled with water to recover the weight. Then the seal is reapplied.

kasna Gas Agency is very bad agency in india.

i'm facing same problem with this gas company.

someone please help us. I don't thing so we have got Freedom.

Kasna Gas is very very very very useless. It should be closed immidiately and shift our connections to good agency. I am eating raw food due to not filling gas in my cylinder.

Dear Sir, (Consumer No. K 149)
I am a LPG Indane Gas customer with your Gas agency in Alpha, Greater Noida.. I have booked for a refill on 22.07.10 over phone No.[protected]. No service request number is being provided. The concrned officer who attended my phone call replied that they will deliver at my residence with in a week.Today is 14th August 2010 and they have failed to deliver the cylinder till date.This is not the first time this is happening every time. I have been continuously dialing the above tele number but no one is picking the line if ringing or the line will be put on temporarily disconnected mode. In between i.e on 10.08.10 I started diling the above number continuously from 10.00 am. The phone was ringing and after one hour line was picked up. When I enquired about delivery (Since I am a working lady and available only on Sundays at home) the concerned officer replied to remind them on Saturday then they will see. Today is Saturday 14.08.10...since morning I have been dialing the above number and they have put the line on temporarily disconnected.

Kindly depute your representative to assess the situation and take the appropriate action.

i am consumer of indane gas & my distributor is ajay gas service mallik guest house ramadevi kanpur.I am trying to book my gas cylinder .for the first 3days i tried to book through telephone but every time line was engased then i booked my refill after 4 days on[protected]. even after 5days gas has not been suplied.on enquiry the staff said they will be able to supply after 10 days i asked for the complaint register he denied from giving the register .i am little bit confuse about time period to supplied the gas after booking .is their any guide line about this.

Dear feild officer Greater Noida indane gas Please see the supply and inconsistant supply by the gas agency responsible for supply in greater noida. namely Kasna gas Agency It has been time and again reminded to you about the non supply of refill in time. Normally it takes 15 days to get one refill where as the stipulated time is maximum 4days. Why should I not file a criminal complaint against you and take this matter to the highest levels in your organisation. i shall not hesitate to sent my voice across the board level if suitable action is not taken for the consistant supply of refill. It seems that you are in hand and gloves with the agency for this criminal breach.Please be informed that if the supply situation does not improve with in next 7 days you will have the best time of your life facing the music from your top most bosses. And this time it will reach the top most in the organisation. Wish you good luck and take care
Rgrds
one of consumer of Kasna Gas Agency

pls do something with this kasna indane gas agency.workers here are very rude and mannersless.they dont hear problems of customers.

Can we book gas online ? What's the url link pls mention here if anybody know ?
Many Thanks
Jatan Singh

I had booked a gas with Kasna Indane gAS Service on 4th April 2011. The gas was not delivered within 15 days( mentioned by them). Again contacted and they said that it would be delivered within 2 3 days. But it never happened. Contacted them again today and they said that the gas was cancelled as we were not home. A total lie because whenever the consumer is not met at home they paste a sticker mentioning the same. Also confirmed with the delivery man( he came to give someone else's gas) that they have not come from the last one month..

Does this mean that the agency or its employees are doing blackmarketing ??? Is there any way to track these people. I think as they are the only gas providers thats why they are behaving so careless..

Kasna Gas Service Greater Noida Alpha -2

My connection no. is K23473

F-218, Gulmohar Estate P-1 Greater Noida

I have been facing this problem since26 days. I have done booking 26 days before but they are so useless to even talk to them.Firstly, they did not pick up the phone just in case if they do.Their service is too...poor.

Anil K Sharma
[protected]

Every one try contacting the oil ministry for prompt service.

they never pick up the phone. Our cylinder is leaking. FROM 2 DAYS FOOD IS NOT MADE IN OUR HOUSE. EMERGENCY PHONE IS NEVER PICKED UP. IF ONE DIES THEN ALSO THEY WILL NOT CARE. WHAT THE HELL THEY THINK OF THEMSELVES. IF SOMETHING HAPPENS WHO WILL BE RESPONSIBLE.

THE WORST GOVERNMENT ORGANIZATION WITH THE WORST PEOPLE HANDLING IT.



I CURSE THEM.
ANITA SINGH.

My Consumer Number is 13267. I have taken PTD Services for taking delivery only on sundays as we are working But neither they deliver on sunday but taking PTD charges every time . Even I want to unsubscribe PTD Services they said I will not be able to do it online but I have subscribe for it online. Please unsubscribe the above said services from my consumer no. i.e. K13267

I had booked for refill online on 23.01.2013 and booking no was 7837862.I visited your shop on 1.2.2013 and I was told that you have received the booking advice that and we would get the cylinder within a day or 2.But soon on 2.2.2013 we received an sms from 544111 that our booking no 7837862 has been cancelled.We were not told the reason of cancellation.We request you to please let us know the reason and step to be taken by us for such action.

I consumer no (33279) had booked for refill online on 23.01.2013 and booking no was 7837862.I visited your shop on 1.2.2013 and I was told that you have received the booking advice and that we would get the cylinder within a day or 2.But soon on 2.2.2013 we received an sms from 544111 that our booking no 7837862 has been cancelled.We were not told the reason of cancellation.We request you to please let us know the reason and step to be taken by us for such action. We have exhausted both cylinders due to inordinate delay in booking and getting the refilled cylinders.Please intimate us the website where rules for refilling of lpg cylinders can be known. Please treat this as renovation of my earlier booking and ensure delivery of a cylinder within a day.Our family members are always available at our flat since my guardians are always there due to retirement.

आपका गैस सिलेंडर देने वाला लड़का बहुत बतमीजी से पेस आता है, अमरजीत सिंह [protected]

Cylinder Not Supplied - M/s Kasna Indane Gas, Greater NoidaCylinder Not Supplied,

Consumer No:- 010416

I had booked a cylinder on 2/12/2013 with on line order no-3026 &reference no-R[protected] M/s Kasna Indane Gas, Greater Noida.Till date the same is not supplied to me neither they picked the Phone(s).
I request you to please look into the matter, So that we can get it.
mob[protected], J-340 Betta 2 greater noida UP

my consumer number is 018044 I have booked my gas on 17/02/2014 but i cant get it till now. It is not only my problem but it is of all peoples of Gr.Noida. So I request plz do somthing look on this matter. And take a strong on this matter.

Hello Mr Girish,
This is regarding discussions we had tomorrow over phone and thanks for your assistance. This is also to apprise you that today the LPG Refill was delivered at my residence but what exactly a new procedure came into existence to deliver it with a new cash memo and without getting it booked, still not acquainted to me. So again i was in perplexed situation as the old cash memo (No.-[protected] provided after one month of booking) is still at my home. Anyways, we have had acute problems with out refill for more than 46 days.
As I told you that the refill was booked on July 21, 2014 (Refer Attachments) and not delivered yet against the Order No./Reference No. R[protected] and the status is still showing "In Process". Today a new cash memo (No- [protected]) dated 02/09/2014 was provided to me after filing 9 complaints (Including one of them to Consumer Helpline) against "Kasna Indane Gas service, Greater Noida" and the refill was delivered on 4th day, Its really strange. So, how strategically the process was expedited like building Rome in a day. It implies that the previous booking could have been made on time but employees of Indane were trivialising their responsibilities and they kept on building castles in the air in all aspects.
Below are the details of complaints I filed against "Kasna Indane Gas service, Greater Noida" during the span of 46 days.
First of all I went to the office of "Kasna Indane Gas service, Greater Noida" after 15 days of booking and requested one of the employees sitting beneath the window for delivering refill on time as the refill being used at that time was almost empty.
6 complaints {Complaint numbers: 1519180, 1534744, 1534745, 1542204, 1546680, 1546681} were lodged over phone i.e. on Indane helpline number [protected] but no action was taken.
1 complaint was sent by selecting an option Complaints of the website indane.co.in following Consumer login but no action was taken..
1 complaint was specifically sent by selecting another option Contact Distributor ("Kasna Indane Gas service") of the same site following Consumer login but no action was taken.
1 complaint was sent by selecting an option "How Do I" following Customer Console to Noida Area Office but I found no reply.
Then almost post one month someone came to my home, provided a cash memo (No- [protected]) but with out delivering cylinder. So. one month already gone we got just a cash memo. it means one of my family members should have gone(carrying cylinder) to the concerned office first and then godown to get refill in the succession of spending a long time over there. So, this facility is being expected from the produts of Maharatnas.
Here the main question arises if no one does his/her duty by responding customers, so why this is being asked to customers to provide full detailed information. This was absolutely a rubbish and absurd process I went through ever. The system is directly making all o[censored]s a big fool with all illegitimate processes. Basically obscenity is being found by this sluggish and lethargic system. NASA's New Horizons Pluto Mission can cover a distance of 384, 400 km(i.e. between Earth and Moon) just in 8 hrs and 35 minutes with a successful completion of mission but Kasna Indane Gas Service, (Only 2 km far from my home) has not been able to deliver a single cylinder in 46 days and most importantly mission failed. How imperious attitude it has! Now, explaining rest of inexplicable story and please don't leave with out crossing this labyrinth.
Then I contacted IOCL, Noida and talked to Sadhna Vasudev ji on phone no[protected]. Perhaps she has responsibility related to Customer Relation Cell and she listened to me very attentively. It seemed that her conviction was an assurance because we had a few conversations on September 02, 2014 and the new cash memo (rather than booked one) was generated on July 03, 2014 (But acquainted to me on September 05, 2014 when i got it). I really appreciate her for paying attention towards individual one.
After September 02, 2014 I again called her on September 04, 2014 and she informed me that a message had already been conveyed to the Agency and The refill would be delivered at your home soon. She again ensured me.
But a long tenure was already spent and i didn't want to take risk and we knew how we managed without any cylinder at our home. How shameful! Then I called Consumer helpline (No-[protected]) to lodge a severe complaint(Docket No- 534074) against Indane Gas Services. The person with whom i was talking suggested me to send a mail to [protected]@indianoil.in or contact IOCL, Noida office once so that the path could become unclogged to go through Consumer Court as well.
I had already talked to IOCL, Noida office twice and a positive assurance was also given to me but then I decided to have conversations with concerned person at IOCL, New Delhi office. Mr Dua, you came online and i shared the whole matter in brief with you over phone no[protected]. I am really grateful to you to give me your precious time. You regretted the inconvenience. I really appreciate you but how the system would get changed. This is just like a fatal disease spread through the whole country. I want to send this e-mail through out the country by hook or by crook, yeah in ministries, social networking sites and whatsapp as well. So should i proceed, please suggest me sir.
Thanks
Lokesh

Dear Sir,

I filled the application form on 30th January 2014 for new gas connection. I got a reference number. and i have visited Kasna Indane gas agency on 8th Nov. 2014, they spoke to me you are too late So, please apply again online but as of now online registration not done. so please suggest me what can i do??? Please respond me, i am waiting...


Regards
Prashant Kumar
[protected]

Dear Mam
This is for your kind information I booking the gas cylinder last fifteen days. but on till date gas cylinder not delivered my address. today my discussed to madam for kasna gas agency. madam reply not showing the data in your record. but my connection (Consumer No) 14206 last eight years old
I request you to please look into the matter, So that we can get it. my Mobil [protected]

Indane — NOT GOT ADVANCE SUBSIDY

CONSUMER NO. 21998 HEM GAS AGENCY DELHI NOT GOT THE ADVANCE SUBSIDY EVEN AFTER PAYING FULL AMOUNT PLUS BANK DETAIL.

Indane — cylinder not received after 2 Months.

I have booked my cylinder on 3rd march 2015. Not received the cylinder sofar. Agency is not picking the phone also.

Indane — Non receive of domestic LPG Cylinder.

Sir, I am Indane customer, my consumer number is 10719. I booked my cylinder on 02 / 04/2015 & my booking no 286565. Till date I have no receive my cylinder. Please notice the above subject

DELAYING TO RECEIVE REFILLED GAS CULINDER FROM INDANE

I booked for refilled gas cylinder on 15.03.2015 but till date i have not recevved the gas cylinder. my consumer no: CX16031437 and booking regn. no: 890799.

non booking of syllinder online

for past three months facing difficulty in gas refill booking

Gas subsidy not come my account

Dear Sir/Madam I taken indane gas on date 07th Mar-2015 last 12 days Gas subsidy not come my account. My LPG ID is[protected]. Cash Memo number is -[protected]

submit aadhar card

sir, iwants to submit aadhar card.

NON_RECEIPT OF SUBSIDY

Name of Oil Company: IOCL Gas Agency Code: 140937 LPG Consumer No. 18434 LPG ID 3 [protected] Cash Memo No. [protected] dt.23/12/2014

clyender not received

Dear Sir booking no 200439 date 31/12/2014 consumer no 7020 compland no 1730688 date 3/1/2015 name - ramkumar sharma vpo jhinjhar dist- bhiwani haryana pls help me

DBC not issued by Distributor

Hi All. i have applied for DBC in OCT-14 but did not get till now. I am customer of ARVIND GAS SRVICE Sonipat (Haryana) MY customer No- CX10087293. Pls help..

Delay in refill cylinder delivery

Hi, I am ashok malick, booked cylinder for refill on 8th dec'2014 with ref no 236245, but still now no cylinder has been delivered. Consumer no 02382

distributor is making a misuse of IVRS system

since the day IVRS system activated in my city delay in receiving the cylinders started. while contacting the distributor several times he said that we haven't received the booking is this joke or what. attached is the proof of purchase.

http://indane.co.in site never working

The site indane.co.in is never working..

information about transfer of connection charges

Sir, i have a indane gas connection 2539 in my father's name now he is no more . Now i want to transfer my connection to my mother's name, the distributor iis demanding rs. 500 for transfer of connection. Pls. Give me legal advice

My Consumer No. is 26134492

The phone number of Vasant Kunj Gas Services 26134492, 26898953 never work or always on Hold. It is very difficult to book the gas I try many time to book the gas but always show phone number busy. I book the gas on phone no. 1260 on two week before but no deliver the gas as yet.

I have also a problem with this gas agency nobody work truely in this agency this is very bad gas service agency nobody pick up the phone I alwayas try to make booking on this no but not succeed
I am very disapoinment with this agency.

The phone number of Kashna indan Gas ServicesGreater noida [protected] never work or always on Hold. It is very difficult to book the gas I try many time to book the gas but always show phone number busy.

My consumer No. 10452

I have always book my gas through 1260 and give the phone No. 26803399 or 26803377. I think this phone belongs from Vasant Kunj Gas Services. For last two days i am trying to to book gas through 1260 and giving the same phone No. But I got the response that both number do not exist. Threfore I traced the Vasant Kunj Gas Service other Phone NO. 26134492 and talked with the person in VKG. They informed my that your consumer no has been transfered to Sona Enterpriese, I again trying 1260 and gave the Sona Enterprises phone no. When I have to punch my consumer No. 10452, a auto answering machine asked me that what word before your consumer No. i.e. SG, SM and so on. and finally told me that your consumer number is not correct. Please see your cash memo and punch correct consumer no.

For your information, my last cash memo received from Vasant Kunj Gas Service and they only put consumer No. 10452. I do'nt know where I take the mistake.

Please advise me. My Moble No. [protected], if any suggestions, please call me my mobile.

Thansk

The phone number of Vasant Kunj Gas Services 26134492, 26898953 never work or always on Hold. It is very difficult to book the gas I try many time to book the gas but always show phone number busy. I book the gas on phone no. 14497 on two week before but no deliver the gas as yet.

265 days ago by CHANDRAVEER SINGH NEGI [send email]
I have also a problem with this gas agency nobody work truely in this agency this is very bad gas service agency nobody pick up the phone I alwayas try to make booking on this no but not succeed
I am very disapoinment with this agency.

265 days ago by Nitin Kumar [send email]
The phone number of Kashna indan Gas ServicesGreater noida [protected] never work or always on Hold. It is very difficult to book the gas I try many time to book the gas but always show phone number busy.

20 days ago
My consumer No. 14497

I have always book my gas through 14497 and give the phone No. 26803399 or 26803377. I think this phone belongs from Vasant Kunj Gas Services. For last two days i am trying to to book gas through 1260 and giving the same phone No. But I got the response that both number do not exist. Threfore I traced the Vasant Kunj Gas Service other Phone NO. 26134492 and talked with the person in VKG. They informed my that your consumer no has been transfered to Sona Enterpriese, I again trying 14497 and gave the Sona Enterprises phone no. When I have to punch my consumer No. 14497, a auto answering machine asked me that what word before your consumer No. i.e. SG, SM and so on. and finally told me that your consumer number is not correct. Please see your cash memo and punch correct consumer no.

For your information, my last cash memo received from Vasant Kunj Gas Service and they only put consumer No. 14497. I do'nt know where I take the mistake.

Please advise me. My Moble No. [protected], if any suggestions, please call me my mobile.

Thansk

JAGAN ENTERPRISES New Delhi - Gas Agency
The services of Durga Vihar, New Delhi is very poor. They never pick the customer call on phone no is [protected], [protected], [protected] for booking gas and they put the phone receiver always Off or bisse. When the gas is booked it will take long time to deliver.
. Therefore, you are reqeust to kindly look into the matter and take approrpaite action.
regadig
Vikas sareen
[protected]
cust no-02752

Today i have received one gas cylinder against cash memo no. 2785 dated-7/10/2010. from M/S Abhimanyu Indane shop no.3 opp.bavarchi Restaurant Ahemedpur Mandideep bhopal M.P.

CYLINDER IS LEAKING.
PLEASE REPLACE AS SOON AS POSSIBLE.
SERVICE NOT ON TIME ..

Indane Gas Agency — Agencies behavior

AGNIHOTRI GAS AGENCY: MRS AGNIHOTRI HAS NO MANNER TO HANDLE CUSTOMERS. UNNECESSARLY SHE WAS IRRETATING THE CLIENTS. SHE DON'T WANT TO BOOK THE GAS , WITHOUT ANY PROOF, AS ALL NECESSARY DOC REG ADDRESS PROOF HAS BEEN ALREADY SUBMITED. THIS IS NOT JUSTIFIED.KINDLY LOOK INTO THE MATTER.

Re. : Complain against "Pragjoti" Indane Gas Agency,
Sarumotoria, Dispur., Guwahati.

Dear Sir,
With reference to above, I'm (Ram Prakash Srivastava, Ex. Army personal) very sorry to say that, after a long period of harassment I finally got one Cylinder & regulatore [Transfer case] from Pragjoti, Sarumotoria, Dispur, Guwahati but the gas rubber pipe is yet due fronm last 12days approx. with the said agency. Every time when I asked to one of their staff [Mr. Deepak] he always use to say that "rubber pipe is not available now please come after few days" if so than how will they give new connection to their customer in the absence of rubber gas pipe? and if really they are not able to provide rubber pipe than why they should not return my money of Rs.160.00 which is lying with them? If no action will be taken, than finally I've to knock the door of "consumer disputes redressal commission" against the said complain. Please provide me the phone no. of its Guwahati head office.

Indane Gas — delay and careless service

myself manoharrao shelke residential at daryapur dist amravati maharashtra has a customer of indane gas my consumer no is 2619 and my sv no is 24568 . i have booked cylinder at 8.12.09 upto this date i have not received cylinder .when i have enquirey to agency their staf[censored]se very very bad language . on information i know that they give cylinder to other person by paying extra payment so please resolve my problem as early as possiable thank u

Koi gal nahi chalta hai

I have complain of Vasno gas service, RURA kanpur dehat to responsible officer of IOC but there is no action I think everybody involve in black marketing alongwith IOC officers.Here I have attached all mail whatever I have sent to IOC officer,

[protected][protected][protected][protected][protected][protected][protected]-
From:
complain <complainbox.[protected]@rediffmail.com> | Add to Address Book | This is spam
To: [protected]@indianoil.co.in
Subject: Fwd: Re: Re: complain of Vasno gas service Rura kanpur dehat
Date: Tue, 14 Apr 2009 02:12:33 IST
Cc: [protected]@rediffmail.com

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Hi sir,

Please consider my complain otherwise we will handeled it diffrent type.
so We are waiting for you response.


Team
Complainbox

Note: Forwarded message attached

-- Original Message --

From: "complain " <complainbox.[protected]@rediffmail.com>
To: "sudhakar giri" <[protected]@rediffmail.com>
Subject: Re: Re: complain of Vasno gas service Rura kanpur dehat
Thank's $ Regards

Members of complainbox
REDIFFMAIL.COM

Hi sir,

After complaing this mail the behavior of owner(Naresh Mangal)was some changed but now a days he is following same so we have alots of trouble which is created by owner. one thing May I know after howmany days customer get next supply (21 days or 40 days) what is the exact duration please let me know because of he delivered next supply of LPG to customer after 40 days.

We are going to complain of his in vigilance department of Indian oil.



Thanks & Regards

Sunnny
Complainbox.81 group

On Tue, 06 Jan 2009 sudhakar giri wrote :
>Kindly give your name, address, contact no. and consumer no. so that the matter may be further investigated.
>
>Regards,
>
>For Indian Oil Corp.Ltd.
>Sudhakar Giri
>Sales Officer
>
>
>On Tue, 06 Jan 2009 complain wrote :
> >
> >Hi Sir,
> >I have a complain regarding vasno gas service Rura kanpur(Dehat)Behavior of owner(Naresh) is too bad.every people who has conection of LPG from him suffer each and every day. Could I know the whole process of LPG cyliender because he give next supply after 50days and there is no rules and regulation provided by indian oil everythigs depends on owner.
> >
> >So please take action against Vasno gas service otherwise I have to go at higer level.
> >
> >Please do reply me which type of action taken by you.
> >
> >
> >Regards,
> >SUNNY
Thank's $ Regards

Members of complainbox
REDIFFMAIL.COM

sar mara co.no.244507 shiv kumar ke name se hai aur hamare book 04/02/2011 me hoe thee magar aaj tak gass nahi meli sayam gas servis m, nagar khatauli

Dear Sir,

I Shashank Awasthi residing at Hyderabad, A.P. facing great problem related to the new gas connection. Whenever I went to Indane gas agency (in Miyapur Area) they told me that currently new connections are banned and probably next month this ban will remove.

I become very frustrated. Would you please tell me whether there is any ban on issuing new gas connection? If yes, then when I expect this ban should be removed? And if the answer is no then please guide me what I can do for the connection?

I hope that you will definitely entertain my request ASAP.

Thanks,

Dear Sir,

I Chetak Kansara residing at Hyderabad, A.P. facing great problem related to the new gas connection. Whenever I went to Indane gas agency (in Miyapur Area) they told me that currently new connections are banned and probably next month this ban will remove.I am listening this from three months.

I become very frustrated. Would you please tell me whether there is any ban on issuing new gas connection? If yes, then when I expect this ban should be removed? And if the answer is no then please guide me what I can do for the connection?

I hope that you will definitely entertain my request ASAP.

Thanks and Regards,
Chetak Kansara
105, Aster Block,
Bhanu Township,
Miyapur,
Hyderabad
M. [protected]


Thanks,