Indian Oil Corporation [IOC] Complaints & Reviews

Booked gas on 29th Feb, 2008 with waiting no 90. Gas has not been delivered till 20th March. Wheras, gas has been delivered to other consumer, who booked on 1st March, 2008 with waiting list 105.

I am gas consumer with Arun Gas Agency, Vaniyambadi - vellore Dist. Customer No. AG6582. We were not consuming gas as
we were away for six months. When we tried to book a cylinder
three months ago, the foresaid distributor asked me to submit
a request letter for resumption of service and said that i can book cylinder after 20 days from the date of request. I did so but even
after three month the distributor has not given me a cylinder,
when asked they say that they hv sent our letter chennai and
awaiting reply.

Ashokbhai P. Sabhagchandani,
E-mail:[protected]@yahoo.com & [protected]@gmail.com
Customer No.7156
Dealer Name: Uday Gas Agency, P.O.Krishnagar, Saijpur, Ahmedabad.
J-6, Shyamal Apartment,
A Ward, Kubernagar,
Ahmedabad-382340.
Date:-8th April, 2008.

Subject:- Not receiving Gas Refill in time.

Respected Sir(s),

I have Indane Company Gas Connection. My service No. is 7156, at Uday Gas Agency, P.O.Krishnagar, Saijpur, Ahmedabad, Gujarat State.
I am not receiving Gas cylinder in time. Last Calendar year I have received only 10 refill Cylinders. This year on 26th February, 2008 I have booked the refill, after 15 days i.e. 13th March, 2008 I have received Gas Cylinder. On 1st April, 2008 I have booked refill, Udya Gas Agency, refused to book refill, they are telling that from the date of deliver of last Gas Cylinder, from that date count 21 days means 13th March 2008 + 21 days. On 5th April, 2008 I go to the company and booked the refill on 5th April, 2008. Gas Agency's authority persons are telling that I will get Gas Cylinder after 20th April, 2008. Because from 26th Feb., 2008 I have got Gas Cylinder on 13th March, 2008 means after booking the refill Uday Gas Agency takes 15 days to deliver the Gas Cylinder. From the deliver of gas cylinder Uday Gas Agency takes minimum 21 days for next booking the refill. After booking of refill, Company again takes 15 days for the delivery of Gas Refill. Total days become 15+21+15=51 days. Means every customer is getting refill after 50 days so it is not good administration for Domestic Gas Connection. Pl. helps us and guide us how we will get gas cylinder within 25-35 days.
Thanking you,
Your faithfully,
Sd/-
Ashok P. Sabhagchandani,
Cell No.[protected].

Jai Jawan Gas service that deals with Indane Gas cylinders is absolutely inept in service. They have a lot of registered customers but never respond to requests for gas cylinders. They are pathetic. This is an experience shared by all people that have subscribed to them in Dwarka. Unless Indane takes some solid steps they are going to lose out a lot of consumers.

Somebody needs to take some action against such careless officials.

Details of the Gas Agency
[protected][protected]
Jai Jawan Gas Service
D493, Palam Extension, Sector-7
Dwarka, Delhi - 75
India

I'm a LPG consumer (Customer no is 10901).with M/S Kurukshetra Gas agency, Kurukshetra( Haryana). Whenever I use to telephone to book a cylinder the person usually do not pick up the phone. Only repeated calls make it accessible. Then there is reply your turn is tomorrow. Phone again and come in person to book it. The person try to use the language so that the customer may not try again. Not only this they say if not satisfied then complain against us. The language is not rough but also rude one. I donot understand what to do.

I am a public Sector Employee. I wanted a new domestic gas connection from Rama Gas Agency, sector-21 C, Faridabad, Haryana. I completed all the documentry obligation and found an eligible candidate for getting the connection. But, the agency is forcing me to take gas-stove from them for Rs. 1395/-. As such, it is related to safety and therefore, I am not interested to take the stove from them because of its poor quality and also very high rates. I also own a gas stove and there is no reason to buy it.
Agency had already made my documents but not handingover the accesories. Please help me as soonest possible as it is basic requirement for living.

I am a customer of M/s Sangrur Gas Service, Sangrur, Punjab. I have received only one cylinder at delivery time. 3 months ago when I requested to give the one more cylinder. My Gas connection no. S -18747 and i Have booked for IInd cylinder on dt. 15.01.2008. they answered to wait becasuse the at that time the gas was short and since last 3 months they have only one answer, shortage of gas.

my service No. 1686 having service from DISTRIBUTOR - VARSHA GAS SERVICE, NEAR; bhoipura, hatkeshwar, ahmedabad - 380 026. They do not book for refill before 21 days from the date of last del. of refilled cyl.

it is unaware that who is giving report to media i.e. 1 1/2 months ago, there was one advt. in daily news paper - guj. samachar / divya baskar that there is no demand for lpg refill, any customer can book any day but del. will take place after 21 days from the date of last del. BUT IN MY CASE 21 DAYS FROM THE DATE OF BOOKING I.E. ON 14.03.2008 + 14 DAYS FOR DEL.
OF REFILLED CYL. TAKEN PLACE I.E. DELIVERED ON 29.03.2008 SATURDAY. PREVOUS DEL. GIVEN TO ME ON 22.02.2008.

on 14.03.2008 in divya baskar there was a advt. that customer can book only after 21 days from the dt. of last del. It is really surprising to note that who is giving such report to news paper whether it is from IOC / Distributors / media reporter themselves anyhow, affected people are innocent customers who are exploited highly.

it is also surprising that some of Ahmedabad area is covered by cng pipe line connections of Adani group by which lot of refill cyl. cancellation might have taken place, if so, whatsoever new connections of lpg cyl. is taken, there should not be a chance for shortage.

ioc concerned authority says that there is production shortage in lpg refilling. ONLY GOD KNOWS REALITY.

I HOPE THIS WILL GO FOR CONCERNED AUTHORITY'S ATTENTION OF IOC -LPG DOMESTIC SEC. AND CONCERNED PETROLEUM MINISTRY - HON'BLE MINISTER RAMNAIK for doing needful for lacs of customers to get rid off from existing agony day to day routine life because Parliament Election is very nearer and I am certainly confident that this much of hardship did not take place during Atalji's period.

S. VAITHIANATHAN
23/265, VRUNDAVAN APT.,
NR. HATKESHWAR CIRCLE,
AHMEDABAD 380 026.
CELL:[protected]

indiangas, lpggas
Posted:[protected] by Nayak Bhavesh Hiralal
irregualarsupply ofgas cylender
Subject : irregualarsupply of gas cylender,

Dear sir/madam,
i am customer of indian gas .my customer no. is 16418.
Monalisa gas service code no.9112170 Kalol Gujarat is my distributer.i always get delead to get my cylender by 30-40 days.my booking for gas on
[protected].till i could not get cylender.i have not get any answer by this agency.their behavior to customer is also not good.please consider my problem...can you help me?????

thanks please help...

(1) I had to shift home from Naranpura - Sarthi Gas Agency to Satellite - Sahil Gas Agency. (2) Before some years my wife found complaint with then working regulator. (3) At that time the cylinder boy got it exchanged with good working condition regulator at Rs.150/-, and till date there was no problem. (4) Now while shifting to another agency (dealer) they insist to check the regulator in use, and its serial number does not tally with their records. (5) At any cost they do not permit to change my home location !!. (6) Even the Indane Regional Office in the City confirmed they querry raised by agency. If any answer available to this problem, I am prepared to pay Rs.501/-.

Dear Sir,

There is frequent complaints on your Gas Agency in Kalol - Guajrat, Monalisa Gas Agency. We try to book the refill on phone but noone picks the phone nor respond properly.

Sometimes by chance if connected then they give lame excuses ofdelay and fake assurance fo delivery. after booking it takes almost 18-20 days to get the refill.

Hariprasad Joshi

Sir,
I am the one of the consumer of Indane gas living in Mecheri village, Mettur (TK), Salem (Dt). We are having two cylinder connection from your agency. But now a days they are not deliver the filled gas cylinder in proper time. We are getting the cylinder after 20 days of booking only. Similarly now a days stepney is useless. They are not reasdy to fill the stepney. Because of this delay we are suffering a lot. We are having twlo child and myself and my husband are working... So kindly do the needful for us.

Thanking you sir,
Yours sincerely,
Mrs. M. Revathi

FOR INDENE GAS SERVICE, ONE SHREEJI GAS AGENCY IS WORKING AT ADALAJ, GANDHINAGAR AND THE AGENCY IS DOING MOST OF THEIR BUSSINES THROUGH ILLEGAL DISTRIBUTION OF GAS REFILE TO AUTO CUSTOMERS IN THE REGION AND DUE TO THAT REGULAR HOME CONSUMERS ARE BADLY EFFECTED. NOT EVEN THAT THEY ARE NOT RESPONDED ON TELEPHONE FOR BOTTLE REGISTRATION. MOST OF THEY ARE DUING BUSSINESS AT THEIR GODOWN AND BULK DISTRIBUTION TO ILLEGAL CUSTOMERS BY BLACK MONEY DIRECTLY FROM GODOWN. KINDLY INQUIRE IN THE MATTER AND STOP THEIR AGENCY LIESENCE IMMEDIATELY.

Dear sir,
I have booked a new connection with M/S Sri Thirumala Indane gas agency, Hosur.My registration slip no.18015 Dated 19.12.07
after three months ie 31.03.08 i got a intimation letter from the dealer to get a new connection.When i approached them again they are asked me to come after 15 days.
can i know the minimum process period for a new connection?
And the response from the dealer is very poor.

As i am struggling since three months without gas connection.Kindly take the immediate action to process my complaint at the earliest

Sasikumar.M

Dear Sir,
My gas connection number is A10153. It is in the name of my uncle Mr.M.P.Gopalakrishnan. We lived in Ambathur for the past 20 years and got gas cylinders from TUCS Ambathur. Now we are shifting to Mylapore. We lost the document that accounts for the ownership of the gas connection. We met the personnel in Ambathur office but they are unable to trace the bills in the records.
I request you to please kindly help us in this issue. Is there any other method of proof? Please let us know.
My number is [protected].

With Many Thanks
Sunandini Lakshminath

I had booked a refill in the month of Feb, thru IOC online booking # 1260. This was never delivered. I again booked for a refill on 26-Mar and I have waited for one week. This has also been not delivered. I wonder if the refills booked by genuine customers are being sold in black for a premium. The fact that refills are available freely, provided one is ready to shell out 50 to 60% of the price as premium gives room for my above suspicion.

I am a customer of IOC Lpg cylinders since 1993. I got this connection in Delhi and on may 2007 I transferred this to the distribution area of Super Gas agencies Kochi, KERALA. Really I appreciate the customer service of this agency. But, unfortunately I couldn’t continue under this agency more

On 14th Feb 2008. I shifted my residence to the distribution area of Anand Gas Agency, Kochi and booked a cylinder on same day. After 10 days I started to call the agency for delivery of the cylinder. 0n 26th feb they said “there is a shortage of labour in their agency to supply the cylinder and if I need I can collect from the godown. I collected and booked another cylinder on same day.[protected].

I started to call them again after 15days. They repeated the same reply. After several calls to the agency on 26th March they said IOC is not supplying cylinders regular to them and they are not bothered if I will complain to IOC.

Since, I am waiting for a cylinder after 35 days . As a sincere customer to IOC for last several years I request the IOC authorities to kindly take this matter seriously and make an arrangement to get delivery of the cylinder in time without more harassment from the distributor.

Thanking you

With Regards
MKS Nair

I'm using LPG gas of M/s Indian Oil Corp. Ltd sold under brand name of INDANE. I'm using services of M/s Rohini Gas Agency, Sector 7, Rohini, NEW DELHI for the last 10 years. My LPG consumer number is 24711.
The major problem faced by me is that a lot of time is wasted in getting the telephone call connected to the dealer. The numbers remain engaged for long time. And if by luck, you get it connected, the bell would go on ringing but no one would pick up the phone.
Don't know what to do in such a situation. Pl advise.
Virendra Chawla

Dear Sir/Madam,

I already have a single LPG cylinder at home. But after it is finished if we book the gas, it is taking more than 10 days to deliver. To avoid all these problems I have asked for the extra cylinder but the delivery boy has told me to give Rs.2, 300/- for extra cylinder. Is it costs that much or they are just selling it in black. I don’t know what to do, please advise me.