Indian Oil Corporation [IOC] Complaints & Reviews

----- Original Message -----
From: Rajneesh Madhok
To: [protected]@indianoil.co.in ; [protected]@indianoil.co.in ; [protected]@indianoil.co.in ; [protected]@gmail.com ; [protected]@yahoo.com ; [protected]@gmail.com ; [protected]@gmail.com ; [protected]@rediffmail.com ; [protected]@hotmail.com ; [protected]@yahoo.com ; [protected]@rediff.com ; [protected]@yahoo.co.in ; [protected]@gmail.com ; [protected]@gmail.com ; [protected]@rediffmail.com ; [protected]@gmail.com ; [protected]@tribunemail.com ; [protected]@tribunemail.com ; [protected]@tribunemail.com ; [protected]@tribunemail.com ; [protected]@tribunemail.com ; [protected]@gmail.com ; [protected]@hotmail.com ; [protected]@gmail.com ; [protected]@gmail.com ; [protected]@rediffmail.com ; [protected]@mail.com ; [protected]@mail.com ; [protected]@gmail.com ; [protected]@gmail.com
Sent: Saturday, March 08, 2008 9:41 PM
Subject: LPG connections of relatives terminated for highlighting malpractices of Gas Agency; Mental & Physical harassment


To

1. The Proprietor,

Phagwara Gas Service,

Industrial Area,

Phagwara-144401 (Pb)



2. Mr. Rajesh Kumar Sharma,

Indane Area Office,

Indian Oil Corporation (M.D.)

Plot No. 3A, Sector 19-A, Madya Marg,

Chandigarh



3. Mr. Jagdeep Rana,

Punjab State Office Indiane Chandigarh,

Indane Area Office, Indian Oil Corporation (M.D.)

Plot No. 3A, Secror 19 A, Madya Marg,

Chandigarh



4. Mr. Adesh Partap Singh Kairon,

Food & Civil Supplies & Consumer Affairs & Information Technology,

21/5,

Chandigarh,



5. Mr. Charanjit Singh Atwal, Phillaur,

Dy. Speaker, Lok Sabha,

484-A, Model Town Extn,

Ludhiana



6. Chaudhary Swarna Ram,

Texh. Edu, & Indl. Training, Social Security & Devl. Of Women & Children,

27 B/7 Chandigarh, Alternate Address: Dhyan Singh Colony, Satnampura, Phagwara-144401 (Pb)



7. Mr. Arunesh Shakir,

Chief Parliamentary Secretary,

Food & Supplies,

4/4,

Chandigarh.



8. Principal Secretary to Govt. of Punjab
Department of Food, Civil Supplies & Consumer Affairs.
Room No. 222/2
Mini Secretariat, Punjab
Sector 9 Chandigarh
Phone:[protected]O)
Resi. Address:
189/16
Chandigarh
0172 – 2548581



9. Director Food, Civil Supplies & Consumer Affairs, Punjab
Jeevandeep Building
Sector 17, Chandigarh
Phone: 2702012 (O) FAX:
2701967
Resi. Address:
189/16
Chandigarh
[protected]R)
[protected]R)
email:
[protected]@[protected]@punjabmail.gov.in





10. Managing Director,

Punjab State Civil Supplies Corporation,

Punsup Building,

Sector-34 A,

Chandigarh

Phone:[protected]O) Fax: 2603208



Your reference No: PGS/MC/SA 10052 dated 27/02/08





SUB:

1. LPG CONNECTIONS OF RELATIVES TERMINATED FOR FAULT OF HIGHLIGHLITING DISCREPENCIES & MALPRACTICES ADOPTED BY PHAGWARA GAS SERVICE, INDUSTRIAL AREA, PHAGWARA ON THE PLEA OF OCCUPYING MULTIPLE CONNECTIONS WHEREAS IT IS IN THEIR RECORD THAT THE CONNECTIONS ARE IN DIFFERENT NAMES & RUNNING FROM 20 YEARS.

2. MENTAL, PHYSICAL HARASSMENT TO SENIOR CITIZENS AGED 71 YEARS & 63 YEARS UNNECESSARILY FOR THE REASONS BEST KNOWN TO DISTRIBUTOR.



Respected Sirs,



LIQUEFIED PETROLEUM GAS (REGULATION OF SUPLY AND DISTRIBUTION) ORDER, 2000

"distributor" means a person, firm, association of persons, company, institution, organization or a co-operative society appointed by a Government Oil Company or parallel marketeer and engaged in the business of purchase, sale or storage for sale of liquefied petroleum gas in cylinders to consumers on the basis of an agreement with a Government Oil Company or parallel marketer and engaged in the business of purchase , sale or storage for sale of liquefied petroleum gas in cylinders to consumers on the basis of an agreement with the Government Oil Company or a parallel marketeer as the case may be;



Kindly refer to the above mentioned definition. And consider about the following points:

1. Connection No. PGS-03502 is connected to Joginder Pal Madhok S/o. Sh. Amar Nath Madhok, aged 71 years a Senior Citizen (Bachelor) living jointly with my nephew family Mr. Rajneesh Madhok.

2. Coneection No. PGS- 14369 is connected with Mr. Surinder Mohan Madhok, S/o Sh. Amar Nath Madhok, aged 63 years a Senior Citizen (Bachelor) living jointly with my neiphew family Mr. Rajneesh Madhok.

3. Connection No. H-03583 is connected with Mr. Rajneesh Madhok, S/o. Sh. Sat Parkash Madhok, aged 45 years and living jointly with uncles namely Joginder Pal & Surinder Mohan.

4. Under which capacity you considered it violation of possession of multiple LPG Connections and under which capacity you blocked the connections.

5. Restriction on unauthorized possession, supply and consumption of liquefied petroleum gas.-
(1)A person having a connection for liquefied petroleum gas under the public distribution system, shall not-
(a) possess more than one connection of liquefied petroleum gas granted under the public distribution system;

6. Sir, when I have not having in my possession not more than one connection then how the connections have been terminated as per your Ref: PGS/MC/SA 10052 dated 27/02/08.

8. Provided that the Central Government or the Chief Executive Officer of a Government Oil Company, may sanction more than one connection of liquefied petroleum gas under the public distribution system in favour of any person, keeping in view the difficulty and hardship experienced by such person in obtaining supplies of the LPG. Sir, though I have not availed this facility even. Under which capacity you terminated the connections of my relatives. Though you should show sympathy to the Senior Citizens but you are unnecessarily harassing me.

9. I have never used liquefied petroleum gas for any purpose other than for which the consumer is registered with the distributor of a Government Oil Company;



7. Restriction on possession, supply and consumption of liquefied petroleum gas;-

(1) Where a person has been granted a connection for liquefied petroleum gas under the public distribution system,

(a) possess more than one connection of liquefied petroleum gas granted under the public distribution system,

(b) possess or use liquefied petroleum gas filled in cylinders or in bulk unless he has received that supply from a Government Oil Company or a distributor authorized by a Government Oil Company;

(c) use liquefied petroleum gas for any purpose other than for cooking;

I HAVE NOT MADE ANY ONE OF THE ABOVE MENTIONED OFFENCE.

Power of entry, search and seizure:- Under which Capacity you terminated the connections of my relatives, whereas you are not an authority:

(a) An Officer of the Department of Food and Civil supplies of the Government, not below the rank of an Inspector authorised by such Government and notified by the Central Government or any officer authorised and notified by the Central Government or any Officer not below the rank of a sales Officer of a Government Oil Company authorised by the Government and notified by the Central Government may, with a view to ensuring compliance with the provisions of this order, with such assistance as may be required, for the purpose of satisfying himself that this order or any order made thereunder has been complied with:-

(i) stop and search any vessel or vehicle or any other conveyance which the Officer has reason to believe has been or is being or is about to be used in contravention of this Order & can block the connection or terminate the connection.

(ii) enter or search any place with such aid or assistance, as may be necessary; and

(iii) seize and remove with such aid or assistance, as may be necessary books registers and other records pertaining to liquefied petroleum gas business, filled and empty cylinders, cylinder valves and pressure regulators alongwith the vehicle, vessel or any other conveyance used for carrying such stock.

(iv) if he has reason to believe that any provision of this Order has been or is being or is about to be contravened and thereafter take or authorise the taking of all measures necessary for securing the production of the liquefied petroleum gas filled or empty cylinders, cylinder valves, pressure regulators, at the office of the Government Oil Company and the vehicle, vessel or other conveyance so seized before the Collector having jurisdiction under the provisions of the Essential Commodities Act, 1955 (10 of 1955), for their taking action against all concerned. Under the Essential Commodities Act, 1955 (10 of 1955), the competent authority is authoritsed to take action against the defaultor.

(b) The provisions of section 100 of the Code of Criminal Procedure, 1973 (2 of 1974) relating to search and seizure shall, so far as maybe, apply to searches and seizures under this order; Why you violated the act for not acting according to the rules and regulations framed by the Department.

Sir, Kindly specify under which capacity you got the evidence of the possession of multiple LPG Connenctions in violation of the quoted provisions.

And why you blocked all connections and why the consumer is called for termination of connections. Whether the connections in the name of my relatives could be terminated those are running from the last 20 years. What is the cause of termination of the connections. Kindly specify?

Sir, Punjab State Consumer Protection Council has been constituted to safeguard the rights of the consumers as enshrined in the Consumer Protection Act, 1986. Whether the affected Consumers should approach to the Distt. Consumer Disputes and redressal Forum for justice.

Thanking you,

Yours truly,

(Joginder Pal )

S/O Mr. Amar Nath,

Nehru Nagar, Street No. 2,

Phagwara

Through Rajneesh Madhok, Registered Member CORE (Consumer On-line Resource & Empowerment Centre), Supported by Ministry of Consumer Affairs, Food & Public Distribution, Department of Consumer Affairs, (Govt. Of India) Managed by Consumer Coordination Council.

B-xxx/63, Nehru Nagar, Street No. 2, Railway Road, Phagwara-144401 (Pb)

Ph:[protected]O), 268210 (R),

Mobile:[protected]

Tele-fax:[protected]

E-mail: [protected]@vsnl.net

Dear Sir,
i am a costumer since last 10 years.i have booked cylinder on 12th feb 08 with booking no 771 through your distrbuter M/S Asiatic Oxygen, Padi,Chennai and they have promised to deliver the cylinder by 22nd feb but still 15 days over after the due dt when i asked the concern people they told me there is no supply from iocl pl lodge your complain at iocl,
Sir this is not first time happens with me it is aregular practise
Please take some necessary action otherwise costumser will be forced to go for consumer court.

thanking you and waiting for your imidiate action

yours faithfully

pratap kunmar mohapatra
[protected]

Dear Sir,
what process for indane Lpg custmoer name change,...

To,
Complaints Board Director

Subject: Against Gas Agency,Worst Service
M/s. Indane Gas Agency
BD MArket, Salt lake,Kolkata-700091


Sir,
At first no response no pickup phone at the booking time.
I booked for gas before 30 days at BD Market,Salt lake,Kolkata-700091
and they told me the cylinder will be delivered within 15 days
but no response till 8-10 days, this procedure continued every month.
I am not only there are many customers to face this problem.
I request you that please solve our problem.



Thank and regards
Prabodha Ray

Respected Sir,
I am retired from airforce. i wasposted to Bikaner nal Airforce Station. there i have taken new connection after retirement i have transfer my connection to my home town P.O vahanali, Taluka Kagal, Dist. Kolhapur. Agency is in Kagal Gajanan Gas Service . I have gone to submit the TV for issue of gas connection but they are telling that bring the varifiction letter from old place that is airforce station Nal Bikaner in Rajesthan. Now it is very difficult to me to procure the same. I have told them to issue me the gas connection & further if you found any forgery my connection may be cancelled but they denied to issue.
Please guide me in this regard
Thanking You
My TV no. is 0027146 dated 19 Nov 07.

Dear Sir,
I, M.D.Omprakash, Consumer No. 26345 (Rai Gas agency, Shahpura, Bhopal) wish to bring to your kind notice that I have not been supplied GAS cylinder since my booking, dated 12.2.2008. When I visited personally to them on 1.3.2008, I was told that the person had visited the house on 18th. and my house was locked. On asking the standing request, which was made with the agency earlier by me for the delivery of the gas after 3 PM and it has been working since two years why this is happening now. The person at the agency agreed to send the gas on that day itself and the cylinder is awaited till date. In this regard I request you to kindly look into the matter and help us to get the cylinder in time. I am writing this after I failed to talk to the agency several times during week time.
Thanking you
M.D.Omprakash

Sir, I have booked for gas on 05/02/2008 over telephone and the distributer(J K Agencies, parrassala,thiruvananthapuram district) did not supply gas till 06/03/2008.when i have enquired over telephone in the morning of 06/03/08 the distributer told me that as i have not produced Ration card for verification gas can't be supplied to me. So in the afternoon i went to the distributer's office and given my ration card.At that time the distributer informed me that gas was issued on 14/02/08 but the delivery boy could not deliver the same due to locking of door. but i informed the distributer that in the home my old mother will allways be there and even if it is locked on that particular day you had to either supply it the next day or to inform me the position. On enquiery it is found that the distributer is applying the same techninique in case of everybody and smuggling a good amount of cylinders. To justify his position he is showing a self generated statement in his computer .Usually the poor people of this boarder village belive it . when i have not agree his version he shoutted at me saying that there are officers to look after the things. i have registered a complaint in the complaint register kept at his office. In this locality LPG cylinders meant for domestic use are largely used in commercial centers like restaurants. And indane cyliners are commolny sold by private retailers at exorbitant price. this kind of a malpractice is not possiblie without the help of some corrupt officials also. Immediate action may be taken to ensure prompt delivery of cylinders and to stop all malpractices in this.

I'm one of the consumer of Indane Gas. My customer no. 47898 in Rajalakshmi Agencies, Dharmapuri, Tamilnadu, Pin-636701. As I'm working in public limited company which is transferrable job in short period, i have not obtained "Ration Card". Now, for obtaining the refill cylinder the above agency is restriting for booking cylender as i am not having RATION CARD. Though i have obtained Local Administration (i.e. Taluk Supply Officer's letter containg I doesn't have ration card).

Now The agency is repeatedly asking every 3 months you should get one letter from Taluk Supply Officer (For not having Ration Card)and submit to us. Then only we will supply refill cylender.

Kindly suggest me and help me regarding getting refill cylenders in time.

dear sir
i visit to the distributer of indane gas m/s. western gas and domestic services, jail road bhandara 441 904 (m.s.) for booking of new gas connection. but distributer is not booked the connection and told that he has allready having waiting list. when this list is completed then he book other connection.
sir where i book idane gas connection.

Sir,
I have been using Indane cooking gas (14.2 kg) for last 12 years and performance was satisfactory. About 15 months ago, I have been transferred to NOIDA and Gas connection was taken from M/s AGNIHOTRI GAS SERVICE, Shop No 10 Godavari Complex, Sector-37 NOIDA. Different type of problems were faced since then---

(1) Inside cyln, water is found very often. While delivery, Gas + Cyln weight = 30 kg; but after using 2 days, no gas supply through oven although (Gas + Cyln) weight = 19 kg. Informed to Dealer, they simply exchanged and telling that gas consumed is 11 kg (as cyln weight 16 kg + 3 kg water + 11 kg consumed = 30 kg). How can I consume 11 kg gas in just 2 days ? 3 times it occurred. (similar incidents occurred for other consumers of same Dealer)

(2) From first day of new cyln, flame was red (abnormal as observed ,anticipating poor quality of gas; same oven performs normal with other LPG cylinders; it denotes there is no problem with oven); informed to Dealer; no response; gas cyln got empty in just 9 days (normally earlier 40-45 days consumption pattern); Again oven was checked and found to be satisfactory.
(3) Very difficult to book the gas; ideally booking by SMS; does not work. All four phones show busy continuously. Response is very very poor. Perhaps I will have no option but to change the Gas Agency.

Quality of gas is doubtful; please investigate.

Consumer No : A31696A

Sir,
I, Mr. pratip Kumar Datta, beg to inform you that I am one of the bonafied customers of one of the distributors of the above said company (Consumer No. IJ10225). My distributor's office is situated at Bolpur, Dist. Birbhum, West Bengal. (Distributor's Code:[protected]. I docated my name on 05.01.08 for refilling my gas sylinder. But I have not yet get my new refilled sylinder till this date.
So please do the needful.
With thanks.
06.03.08 Pratip Datta

Hi,
Last week i went to Indane Gas Agency (Spruthi Gas Agency) located in my area (Alwal, Secundrabad). They are asking Rs.3800 for new connection but in the IOCL website they mentioned Deposit is around Rs.1000 + Gas stove charge.
I don't think they will provide the stove for Rs.2800. Please check this and give me a feed back. I'm waiting for your reply.


Regards
DSK Yadav

Dear Sir,

i want new LPG gas connection without hot plate last 10 month, but my region GAS Agency person denay for the issue new gas connection. thay are want 2500/- rs for new gas connection with one cylinder.
LPG Gas agency address are given below:-
Name of Distributorship
Pragya Indane Service Sh.
Name of Distributor Address Ram pyare singh (dead) Kumhiya patti, Pratapgarh
STD Code Contact No[protected]
Name of Sales Officer Mukesh Chaudhary
E-mail of Sales Officer - [protected]@rediffmail.com

My address are given below.
VINOD KUMAR CHOURASIA
kundanpur, patti,Pratapgarh up 230135
Mo No-[protected]

sir I am Mr, Shabbir from jehanabad ( Bihar). My cosumer no. is 16841. I booked for refill on 30 Jan 08. but till date I did not get it. when I enquired they to me to wait for futther 20 days. this thing is not happing first time, this is a routine business for them. At least 90% consumers are suffering with this deases provided by local gas agency( Jehanabad). Staffs working in this gas agency are very -very rude. They have made their own rules & regulations. They behave as they are dictator & independent of all rules & regulations of Govt. as well as of Indane. A gentle man can't wish to talk to them. This may be the worst Gas agency in India. I even didn't get the DBC After four months as I have no links/ approach.I am surprised how indane has alloted agency to people like this. Sir, Kindly do the needful If you can. Thanking you.

Kind Attention: Cusomter Care Dept / GM Sales
Dear Sir,
I am Pankaj Rai, professional working with Maruti Suzuki India Ltd., In the morning 9:15 AM I reached at your Indian Oil Pump M/s Agarwal Brothers, V V I P , Road, Jia Mau , Lucknow[protected]. Took diesel 32 Lts , Rs. 1110/- Bill No 5448 and made the payement though my debit Card (HDFC).
After Making the payment, the Manager who was standing outside Mis - behaved with me and asked why have you left the merchants slip inside ? You are supposed to provide it to me ? How will I come to know whether you have made the payment or Not ? Despite of showing Customer Slip which I was carring ?
When I asked that Why are you behaving in this manner and I will put a compalint against you, he was cool and enjoying his own way.
Sir, I will assure myself that next time onwards I will always avoid taking my fuel with any Indian Oil Pump.
Thanx for creating dissatisfaction.
Regards,
Pankaj Rai
MSIL, Lucknow
+91-[protected]

i m naveen sawan having connection with quick gas agency Jwala heri, new delhi and which tel no. 25262663,25250615. i have booked the gas with them early last week with the booking no. 20407 but till today not received and both the above tel no. continuelsy busy. would appriciate kindly look into the same and do the needfull.

Contact no. [protected]

To
Complaints Board Director

Respected Sir/Madam,
I have a connection (Consumer No. 354 at M/S Sonarpur Gas Service, Haridhan Chakraborty Sarani, P.O.-Sonarpur, 24 Prg (S)-Code No.[protected] with two cylinders. One cylinder even when used with full care lets only for 19 days, now one of our cylinder got over, so we requested the agency to book the othercylinder. They refused sying that they cannot book it before 21 days and this not the first time they repeatedly do this. As of what we have information in case we have two cylinders on a single connection? How we can fill it before 21 days?
Please do something and send reply as soon as possible.
Thanking you,
Tapash Ranjan Das Gupta
"B" Block, Chouhati,
Via Rajpur, 24 Prg (S),
Pin 700149

Dear Sir
I am your customer with Sona Enterprises Vasant Vihar New Delhi.I am a bachelor and living alone and hence my consumption of gas is very low. After getting my new connection opened it took few months to get cylinder consumed and when I tried to book new cylinder the dealer is saying that your account is deactivated and you have to do all those formalities which I done during getting new connection. Sir I want to...

Dear sir/mam

I am having your connection for last 10 years with your dealer M/S nayek gas agency,address-po-kalna.dist burdwan.pin 713409.(wb).My consumer number is-62596.We are really facing lot of problems from your dealer.Due to monopoly in this area they are not taking customers as customers.By booking through phone u r confirmed that booking is done.some 10-15 days after sometimes they say that there is no booking against your name.Several times they are changing the procedure regarding all related issue without intimating the consumer.One real good experience i have previously tested that the cylender issued my name delivered to other people.I have to suffer due to no reason.


Requesting you being a pioneer in the segment kindly take nacessary steps so that customer can be more benifited.

Dear Sir,
Name : RAJIV VERMA
Consumer No. : VI-15182
My LPG deler:
Vaishnavi Indane Service[protected] OR[protected]
Sharma Market, HEC Colony, Dhurwa, Ranchi-834004
Phone no.:[protected]
It is indeed matter of great surprise that how being such a reputed organisation IOCL, could not so far set any norms for their LPG dealers for the customer. This is what catagorically conveyed to me by the above mentioned agency.
The said agency never gives Booking Number and so he plays foul in delivering the LPG cylinder. Moreover they donot lift phone in one or two calls. Most of the time they dont lift phone at all. YOU ARE REQUESTED TO PLEASE ENQUIRE THE MATTER AND TAKE CORRECTIVE MEASURE AT THE EARLIEST.
I am working in Steel Authority of Idia ltd. Ranchi. I have been transferred recently to Ranchi, SAIL unit from Bokaro Steel Plant, Bokaro. Since becoming the member of the said agency, LPG cylinder has never been delivered to me within 10 days of my booking that too after several chases to them.
You are again requested to please enquire the matter and do the needful to maintain the brand name of IOCL.

Regards.

Yours faithfully

RAJIV VERMA