Indian Oil Corporation [IOC] Complaints & Reviews

Situation: We booked our Indane gas cylinder on-line on 26 May, 2016 with Shre Ram Gas, Vadodara. On 27 May, the message came at 05:06 pm that invoice is generated. On 28 May, the message came that booking is canceled. Reason: Door Closed.

Complaint / Suggestion: 1. When they send the message of invoice generation, they should also give some time range (may be of 3 to 4 hours) when the cylinder is likely to be delivered. They should not expect that the customer cannot move out of home for next 24 hours.

2. I tried to give a suggestion on indane website. It asked for my details, but the box where I can write my suggestions / complaint did not appear.

3. When I attempted to book the cylinder again, it gave message: booking already done in IVRS.

Please convey to Indane and Shree Ram Gas Service to think from the point of view of the customer to provide service.

Thanking you and expecting a positive action.

Hello Sir/Mam,
This is to your kind information that I am the regular customer of Indane Gas Service, Vrindaban U.P. - 281121 since long time.Sir, when ever, I booked my gas cylinder. They send me message of delivering of gas cylinder. But, in spite of that I could not get my cylinder. This is not the first time, since every month, I book my cylinder, I get sms but never get my cylinder. Though, I complained to agency manager. But, they are not taking this matter seriously.
This is the reason, I am complaining to you to pay more attention regarding concerned matter seriously, to avoid black marketing & any other accidents.
Sir, being a medical person, it is not possible to me to go every month to agency & complain them. Becoz, after this, the result is same. I am not getting their proper attention & response from them.I hope you will try to solve my repeated problem to avoid any unexpected incident/Mis -happening too.
Waiting for your quick action & response.

My Details are -

Ms Renu B.singh
R.K.M.S. Hospital,
Vrindaban U.P. - 281121
Mob.No. [protected].
Customer Id - 9276.

Thank you Very Much

Hi,

I booked gas on 10th May 2015.

Its been 11 days already and the gas has not been delivered. Please find below the Consumer number:
CX[protected]

The distribution agency name: Vikash Distributors, New Town, Kolkata

I called the Gas agency today and they told me that it will be delivered today, but still there is no deliverables. I am frustrated as there is no gas at my home and calling the distributors is not resolving issue.

This is not he first time I am facing such issue. The agency takes more than 10 - 12 days to deliver the gas. Please look into the matter and suggest.

Sir,
It has been a regular feature that gas cylinder is delivered in inordinate delays that too on persuasion with distributors office which is less than a km away from my home. It has of-late has become regular feature. I booked gas cylinder booking Cash voucher generated no.734051 dated[protected]. And I have received the message on[protected] same booking has been cancelled and book again without mentioning the reason for cancellation.

Complaint comments Read comments

Please refer your feedback on [my subsidy not credited in my icici bank account from August 2015 to till date [May 2016] but message received on mobile amt credited in syndicate bank account but my bank account as per above mentioned [ICICI Bank].
please do needful at your end on priority basis and credit subsidy amount in my bank account as soon as possible.

regards

ajit kumar sharma
SB-01722
ES BEE ENTERPRISES
SHEIKH SARAI, NEW DELHI-110017
IOCL-Indane Complaint Docket No. 2645893.
Reply from our Customer Feedback Officer is :-
Please contact our Field Officer on his mobile number [protected] to help you in the matter..

After received feedback from IOCL as per above mentioned, he is also unable to sort out my problem. Already one week past/

Please do needful on priority basis in that matter if possible.

Dear sir /mam
I am r. Sathiyaraj. My consumer number is cx18908382 and my lpg id is
3 [protected]. By mistake i give up
My subsidy to you. This is my humble request to you please send my subsidy in my
Iob bank sb account no.-[protected], whenever i booked or purchased cylinder from you. Please
Accept my humble request and send my subsidy in my iob account. Please reply as soon as possible

Sir,
Most respectfully i beg to state that i am a senior citizen of 70 plus old and not having a good heath condition. It has been a regular feature that gas cylinder is delivered in inordinate delays that too on persuasion with distributors office which is more than a km away from my home. It has of-late has become regular feature. I booked gas cylinder booking no.237539 dated[protected]. Immediately i received an sms message stating that the expected delivery withing 11-12 days. But more that days have since elapsed but no delivery has yet been made. Please look into the matter and do what is neceesary.
From
Ruben basu
Consumer no-01634
Lpg id no[protected]
[protected]
Distributor code[protected]
Cantonment gas supply
38, a/6 jn tiwary road dum dum cantonment
Kolkata-700028

Ioc adv dtd 26.10.14 in hindustan, individual proprietor, shakshi mohan singh, sh 22, sultanganj deoghar road between km stone 6 to 10, munger, bihar, retail outlet dealership, open category, application submitted to divisional manager iocl begusarai more than a year ago. Rs 5 lacs. Was paid by draft as security. Till today decision not taken. Pl. Decide it at the earliest.

It's about your service in Manali, Distt Kullu, HP. Your employees has given the time between 10 am to 1030 am for supply vehicle... But it's about 1311 hrs till now..i am.still waiting... What type of services are you giving to customer. Its scroaching heat outside and I have to ho for urgent work too... So horrible and embarrassing... Kya hamari majboori ka fayda uthaya ja rha hai... No value of time... Wasted my two and half hour and still to wait...

Dear sir, I have received a massage from distributor regarding gas booking with reference no 274195, whereas I have not been booked for gas slender. It seems that the gas slender has been blacked with my account number, this may caused lake of slender to the needful costumers. A strict action may please be taken against the Laval distributor of my area.

Sir with due respect I would like to know that why the post of JEA-IV (P&U) BGR has been cancelled, as we had attempted the exam on 17/05/16 for which we had spent money and time.Now we are mentally distress by hearing the decision of IOCL BGR .
So kindly look into the matter and inform us .
Yours sincerely
Bidyut bikash borah
email- [protected]@gmail.com
Navajyoti Gogoi
[protected]@gmail.com

Dear Sir,
My Name is Asadul Shaikh .I had Booked New Connection Last Week But Not Supplied Yet.My Registration Number is N[protected].Payment also Done and Payments Reference TECHPRO[protected] From Yes Bank Limited. I requsted please delivetry as soon as possible as priority basic .My Address is Below.
ASADUL SHAIKH
Vill-Chhoto Bali Danga
P.O- lEXMIPUR
p.s -Chapra(Nadia)
Pin -741123.

Gilbergo make hsd pump sl no.[protected]Hsd nozzle-small problem), pump gun sl. No.[protected] problem and electrical problem. Pump is not working. Several time we have complained to sales officer, shimoga and mangalore. But no action has been initiated till now. Due to the above we have been incurring rs. 5000 to 10000 loss every day. Due to this we are unable to feed our customers uninterruptedly. Please look in to the matter and set right the issue immediately.

Sir
I had opted out of subsidy six months back.
but my booking is always blocked.
gas distributor is always forcing me to submit aadhar number.
.why must i submit adhaar eventhough i dont take subsidy from government?
kindly solve my problem
id no.[protected]
consumer no. 8461
prashanth enterprises
karimnagar
telangana
505001
mobile number
[protected]

Hi i am santhosh writing from hyderabad
I got job in puttaparthy, so went with family of my wife and 1 year babay to settele down there
I have transfered my gas connection from hyderabad to puttaparthy
Prashanthi gas agency, yanamulapalli bypass road, puttaparthi, anantapur - 515134
So unfortunailty due to my family emergency i have to move and settle in hyderabad as it is my father health issue.

I went to prashanthi gas agency for again transfer to hyderabad

There one person working as manager name babu ([protected]) has taken in to consideration to settle the things in next 3 days

So we have submitted our two full sylanders and origanl papaerson belief of that person in prashanthi gas agency

He promised and given one letter with stamp mentioned that, he is going to send the transferred certificate through courier and money of 4300 through bank deposit.

Now the main issue is that person babu from prashanthi gas agency is not sendin the transferred certificates and money

Since last 12 days i have been waiting in hyd for my gas conncetion,

We are making call to his number daily nearly 50 to 60 times but he is not responding and picking our call, if we call to branch land number they are irresponsible

We have 1 year baby, facing lot of problem with milk due to non availability of gas sylenders

Please any one from indane gas higher authorites kindly help us to get our amountplz

Well i lodge a complain srn no:2482837 on 02/01/2016 regarding non receipt of subsidy amount against the booking ref no: 422143 booked on 22/12/2015. I got the cancellation message on 24/12/2015 though i got the delivery of the cylinder but did'nt got the subsidy amount in my bank account. For this i lodge a complain and even called at helpline number. Everytime got the response that the server is down.
Kindly do the needful my details are as follows;
name: poonam lall
consumer id: 35958

I had applied for a new connection in jan, 2016 (N160128245510266436634) which i never got as the distributor said he has not received the money in his account despite of giving him the transaction receipt sent by indane. Finally after waiting for 2 months i have cancelled the request online, but i have not received the money yet. I don't understand what's wrong with indane. No one is able to assist or attend a query a customer faces. I want my money back asap. (Email - [protected]@yahoo.com)

Refer to customer complaint SRN No 2582446 dated 16 Mar 2016 and SRN No: 2597642 dated 30 Mar 2016.My Consumer No : CX 19230933, Gas Agency is SWARNA NIRMAL GAS SERVICE, 81A Motilal Nehru Road, Kolkata. My income per month is less than Rs 10000.00. Yet, no subsidy is being deposited to my Bankers.

Name: Anuradha Chatterjee, 1/1 Ghosal Street, Kolkata 700019

I had visited indane gas center in hinjewadi pune for fresh gas connection. The lady at the counter said its mandatory to take a gas stow with connection. I said i already have stow so she said you have to take other 2 things from rack which has pan, cooker, etc. I said i want only gas connection and she refused completely.
Kindly make a note and please take some action.

Online booking done on 02.05.2016 by consumer no.4050 booking no411406.

Message received on mobile no. [protected] that cylinder will be delivered after 5-7 days, but not delivered till date. Gas cylinder not supplied/ delivered by vaishali enterprizes, saguna, danapur patna, bihar 801503

Email & phone of [protected]@yahoo.com

Phone-[protected]
[protected]