Indian Overseas Bank — about not getting debit/atm card

I had applied for an atm card form the last 4 months and havent recieved it yet... When i enquired into the branch.. They dint even know where my application letter is.. The number to which my account was connected was wrong from past three years, just then i filled the form for my correct number, this is carelessness of employees, this is an horrible service by an national bank.. My branch is of sholapur, maharashtra... Ifsc code ioba0001231... This was my scholarship account but now as i have completed my studies i wanted to use it as my regular account but due to this delay im thinking of opening another account... Plz let me know asap