Indian Overseas Bank — atm transaction related issue

Address:Vill-1 no town fulkumari,near indu motors,P.O-Radhakishorepur, Gumati, Tripura, 799120

Dear sir, today i am withdrawal my iob atm but amount not dispended but debited from my account on 15/4/2019 at 9.30am. I used atm to withdrawal 500rupees two times in sbi atm ramesh chowmahani, udaipur tripura. I could not get the cash but 523*2=1046 rupees debited from my account. Kindly take necessary steps to refund the money in my account. My account no protected is.. Account maintaining branch at udaipur tripura. Please take necessary steps as soon as possible
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Indian Overseas Bank customer support has been notified about the posted complaint.
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I have the Fund Transfer from IOB SB account to Other bank account, but the transaction was not happened due to the technical errors.The Amount from my SB account has been debited and it is not credited to the concern bank account.

What could be the problem if I am unable to receive OTP from IOB Bank? I'm not getting OTP but I'm getting normal SMS from bank.

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