Indian Overseas Bank — atm transaction — withdrawal

Address:

Panbazar, Ranibari, Kamrup Metropolitan, Assam, 781001

On dated 25/03/2019 at 9:17 am, i tried to withdraw rs 10, 000 (Ten thousands) with my iob atm card at a nearby sbi atm as the iob atm was out of order, at panbazar, guwahati, assam. But, the sbi atm could not dispatch the said money (Failed transection), but the said amount was debited from my iob account (Savings account no -[protected], panbazar branch, guwahati, assam)

I have also informed the matter to my branch as well to the iob help line no.
The complaint no is crm[protected]