Indian Overseas Bank — charging for issuing new atm card

Address:	600126
Website:	www.iob.in/1Essential-card-details1

Iob bank is charging 177 rupees for issuing new atm card to new users in agaram then branch. But in their official page they said no charges for new atm card. My account number is [protected].

Can they charge like that?

And it took 2 weeks to get my passbook bcoz they are saying to come tomorrow again and again... If i went the next day they are asking me to come afternoon do they thing i dont hav any work?
And atlast when i got my passbook i saw many applications lying waste without processing and in pending state... So they are not working properly