Indian Overseas Bank — Crediting the amount transferred through mobile app

I made fund transfer of 50000 on 31.05.2023 to Indian bank satrampadu branch Eluru which was debited to my account [protected] of xaviernagar branch Eluru
The same was not credited to my account in the Indian bank or not reversed to my account in IOB.till date. I made a complaint to the branch via email. I received a message that the matter is pending in the central office Chennai.
When I contacted the customer care they replied there are no updates from the home branch
I therefore request you sir to please do the needful in this regard

Thanking you sir
Yours faithfully
KVLNV PRASADRAO
ITO(R)ELURU
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