Indian Overseas Bank — Displeasure behaviour by one of the staff

I had visited the IOB branch at KALOOR, Ernakulam District, Kerala on 06 Jul 2017 at 0315hrs to transfer an amount to one of the IOB Branch at Mukkolakkal, Thiruvananthapuram District, Kerala State. I extended my application form for depositing the cash to the "MADAM" sitting in the cash counter. After going through the slip, she refused to do the formalities for depositing the cash in the given account number.. She replied me that "THIS IS NOT POSSIBLE TO TRANSFER THE AMOUNT TO ANOTHER IOB BRACH". i inquired about the possible way if any, she was not willing to even listen my request. Mean while Branch Manager who was standing and watching the situation, he interfered and inquired about the discussion and sugested the 'Madam' to do the way he briefed to her. Still she was not willing to do so and was advising the BM by saying "Sir do not accept these kind of cases, it is a risk, our former BM used to refuse straight away when ever these kind of requirements comes" The way of talking and the attitude of the "MADAM' was totally against the ethics to the BANK SERVICES. These kind of attitude by bank staff to the customers certainly will carry wrong impression subsequently passes wrong message to the society. This will defenetly effect to the business of that particular branch and name of the Bank. 2. BM helped me out and got my requirement fulfilled. When I convey my thanks to BM, he was looking at me in displeasure mood (CCTV will revel all). It is requested that please advise the staff to keep at least a minimum standard of attic ism and manners while entertaining the customers.