Indian Overseas Bank — ill treatment

Feb 04, 2020

Updated by Vajsankar I am the customer of iob kumaran kundram branch. Today morning (10th jan'2020) i went to the branch at 10:30 am to operate my locker. The staff asked me to wait for 2 minutes since she was attending a customer and the branch manager was also with her. I waited for twenty minutes and the staff didn't even bother to attend me and she started doing other work. She also started attending to other customers who came after me.

The manger who was outside the cabin asked me "are waiting to operate the locker". I told her the whole story. After that the staff person attended me. While i was checking something important inside the locker someone switched off the light and fan from outside. I was bit stunned. I was forced to come out of the locker room to find out what has happened. I hope the bank staff and the branch manager knows the importance of the locker. What could have happened if i would have left something on the floor in the locker room (Dark room). Will the bank take the responsibility???

After completing the work i came out of the bank premises (After signing). I noticed some thing was missing. It was my house key. It has fallen from my pocket when i got up from the floor after light was switched off. What could have happened if some thing important would have fallen???. It forced me to go into the branch and i took permission from the staff to take my keys. It was there. The branch manager came out the cabin in a hurried manner and asked me why are getting into the locker room with out permission? I told her that my house key is missing and i clearly told her that i have taken the permission from the staff to check inside the locker room.

When a manager can come out of her cabin to find out that any one getting into the protected area without permission, can she not attend a customer who is standing there to operate a locker. I repeat the permission was taken by me and the staff allowed.

This branch has blue board which has the sayings of mahatma gandhi particularly the second point (He is not an interruption to the work and he is the purpose of it).

I hope i have expressed my feelings. If the higher authorities want to hear the customer's grievance, please help a customer. If this is not a big matter for iob then this can be thrown into the bin. If a person under the clerical cadre does a mistake, the manager should be made known. If a manager ill treats a customer to whom the customer has to say?

I conclude that i never had problems with the previous managers.

I can conclude from this the bank doesn't care for the customers complaints. Even today when I went to the bank The cashier was so slow in receiving and giving cash. I saw a lot of senior citizens standing and the cashier did not even bother about the difficulties of the people standing. I wanted to update my RD pass book and I gave it a lady staff to update. It was just one manual entry. By mistake I gave another banks pass book, very rudely she said " this is not IOB's passbook". This was said in tamil. I am wondering whether this bank need customers. Among the IOB's, only this branch has the blue board painted in white about the sayings of Mahatma Gandhi.
God alone can save customers.

Feb 05, 2020

Updated by Vajsankar Both the ATM machines kept in the bank were not functioning. This problem occurs frequently. Already there is a big que in the bank for depositing and withdrawing. The purpose of ATM machine is to ease the work of the customer. I feel the bank employees are enjoying by staying in an air conditioned place and not bothered whether the customers are leaving the bank premises happily. The Branch Manager needs to look into these matters.