Indian Overseas Bank — imps transaction failure - iob

I have done an imps transaction on 28/6/2019 from iob to sbi.
Transaction was failed but amount was debited from the account. It is not credited in the other side also.
Transaction id:[protected].
Please kindly refund the amount.
Called customer care and response is that iob server has issues and this happens frequently and asked me to wait for 72 hours which is very long