Indian Overseas Bank — My payment amount in Stuck in IOB BANK GATEWAY

Address:

Pettai, Tirunelveli-627004

I paid Rs819 on Phonepe to Amazon on 18.08.2022.But the amazon customer care told that, they didn`t receive the amount. Also they told me to contact the bank for refund.
I wrote a refund requisition letter to the bank on 29.8.2022, the bank staff told me to wait for 15 days. Today i went to the bank regards my payment not yet refund, but the bank manager told me they dont know anything.
Please look into the issue and do the needful as earliest to get my amount.

Bank Account: [protected]
IFSC Code : IOBA0001686
UTR Number :[protected]
Transaction ID: T2208181107161197160491
Amount : 819

Regards,
Mohamed Saleem
[protected]