Indian Overseas Bank — pmsby claiming amount is pending still

Address:

4th block , No419b veermamunivar street , mugappiar east, 600037

My mother account holder in iob a/c, tower branch, anna nagar, she has claimed insurance of pmsby, of my father had paid by a nominal premium of rs. 12-/- in iob, and he died on road accident, jan4 2019, we already submitted application with death certificate and fir on jan 2019, still we didn't get claimed amount, kindly confirm whether this claim amount we will receive or not, mob numb: [protected]