Indian Overseas Bank — reg: renewal of retired employees insurance policy

Address:

Chennai, Tamil Nadu

I took policy on 27.10.2017 in mdindia health insurance tpa pvt ltd [mdi5-[protected]], but i have not received any details/intimation like date of expiry, date of policy either from iob nor insurance company. I did not get my renewal policy either. Now i want to renew my policy. So i met the assistant general manager (Pad) on 15.12.2018 around 3:50 pm and they told that cut off date was already over by 14.12.2018 and there is no other option to renew it and they asked me to wait for 1 year.
I request you to kindly look into the matter and help me renew my policy asap.
Name : subramaniam. A
Roll no : 16199 (Ppo number : 22159)
Date of birth : 10.05.1957
Type of scheme : retirees
Thank you.