Indian Overseas Bank — rude and irresponsible behaviour of bank staff

Sir,
This is a customer's voice from pondicherry. I hold a sb account in iob, lawspet branch, pondicherry. Banking services are generally very poor. Particularly staff's attitude towards customers is very very worst. Two days back i went to bank with a requisition letter for bank statement. They took 2 days to issue the same. Only tdy 9-nov 17, i got it. Most of the times printer is not working. The messenger lady is very worst in behaving with customers. Complained to manager but he is supporting his staff. They have job security. So they dont bother about their responsibilty. Many lady staff are chatting among them and not at all listening to what customers say. Pls take immediate action. Let all the staff attend an orientation programme for basic manners first