Indian Overseas Bank — Rude behavior with customers

Address:	395009
Website:	www.iob.in

Today i went to the IOB bank to take out money At Adajan branch, Surat, Gujarat.(bank code IOB1557). I dont have passbook or cheque book so they were refused to give money. So i asked to where is it rule if i dont have a passbook or cheque book then i will not withdrawal my money from bank. Then there is one lady employee/ who told me you can go to 'SP Parmar' sir. So i go there and said all story and he was told me we can not gives you money without passbook and cheque book. So i asked him where is it in written. Then he said to me that i have power to not give you money. and i said how can you say it. He was shouted on me and said me I have authority to tell you anything. So i hope you can take legal action.
My name: Pradip Rangavani
My branchname: IOB dandhiya bazaar Vadodara.
Take some legal action
Thank you in advance.