Indian Overseas Bank — short disbursement from iob atm machine

Address:

Thane, Maharashtra, 400603

I had withdrawn rs.4000/- using idbi debit card from iob atm at thane east on 8 may 2017 around 15:09 pm,. Received only rs.1000/- 2 notes of 500 each. However, 4000 got debited from my account. I immediately raised a complaint with idbi. It seems idbi had approached iob but the request for reversal of 3000 was rejected by iob. I thought the banking system is robust and such errors in basic transaction are almost impossible. I had faced the similar issues in past, however, the amount was reversed in couple of weeks. Struggling for more than couple of months for reversal of 3000 wherein i have wasted so many hours following-up with idbi and iob. Request reversal of rs.3000/- at the earliest