Indian Overseas Bank — Treatment to a Customer

Address:

Naidu Shop Road, Radha Nagar, Chromepet

I have my Trust account in Radhanagar Station Road branch. I have given a requisition for the cheque book on 15th July 2020. Today I went to the branch to get the same but it has not come. I asked a staff(female) to tell me when the cheque book is expected.She told me that the courier is has not come so far. I can understand the present situation. Then I asked for a help. She said in a very rude manner, " talk to the madam behind me". This she could have told in a polite manner. The way she answered looked like a customer shouldn't ask a staff for clarification. I immediately approached the other person(female). She was so polite and told me that the cheque book is on the way and she will call me once it reaches the branch.

I am not complaining just because I received this kind of harsh treatment but there was one customer who was asking for a doubt regarding the entry in the pass book about his pension. She was rude to him also.

My anxiety was that the people who are in need of money for their children's education should not come to a stop. Every year we give part amount towards their school or college fees.

I hope you will definitely understand the customer's feelings. I could have talked to the branch Manager but it would look childish.

Kindly make sure a customer walks in and goes out of the branch with a happy note. Make sure the staff persons are polite in answering customers.

For your information there were hardly 2 or 3 customers and there was no que outside.

I would be grateful if you can really send this message to the branch Manager and make sure that a customer feels satisfied with the services.

If my trust account can be transferred to another branch it would solve everything.

Kindly do the needful.

Thanks and Regards
V.SANKARANARAYANAN