Indian Railway Catering And Tourism Corporation Ltd. (IRCTC) — Meals served on journey

We, a party of six, were travelling in B5 and B1 coaches of 22811 Rajdhani Express from Bhuvaneswar (BBS) to Bankura Jn (BQA). Our berth nos, were B5-21, 22, 23, 24 and B1-22, 32. Our complaints are as follows:

1. We learnt from the Meals on Wheels menu that a welcome drink would be served as soon as the train leaves the originating station. That was not served in B5 coach.

2. We learnt from the Meals on Wheels menu that a cup of curd would be served with every meal to the passengers. That was not served with the non-veg meals in B5 coach. In B1 coach we had to ask for it. The passengers, who were shy of asking, were not served the item.

3. We learnt from the Meals on Wheels menu that a cup of ice-cream would be served with every meal to the passengers. That was served too late. Because of which most passengers were unable to enjoy the item since they were taking an afternoon nap. The catering staff were casual in their approach to serve the item. Is this the way the Railways want to make profit?

4. We complained through SMS to G.M. Quality Control No. +91 [protected] from train on 27.03.2016. No redress. Although the train was running one hour behind schedule.

5. We learnt from the Meals on Wheels menu that it was against the rules to tip the catering staff. We declined giving tips to a catering staff of B5 coach, because of which he mocked at us.

6. We request the authority to take necessary action.

Passenger name: S Bandyopadhyay
Coach B5, berth 21
From: BBS; To: BQA
Train: 22811 Rajdhani express
DoJ: 27.3.2016
PNR: [protected]