Indian Railway Catering & Tourism Corporation [IRCTC] — account debited but ticket not booked

Today on 23/03/19 i tried to book a ticket from cuttack to howrah under tatkal quota. After pressing the "pay" button and entering otp my account has been debited but ticket not booked. Message shows payment made to one 97 communication. Question is whether payment has not been passed on to irctc or irctc after receiving payment does not want to part with the ticket.
Now after lodging this complain i shall get refund after 4-5 days.
Who is responsible for the farce?
Now refund my money rs.415.49 paise immediately.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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