Indian Railway Catering & Tourism Corporation [IRCTC] — account suspended for no reason

Hi,
My irctc account (Sindhursai) is suspended for no reason. When i tried contacting their customer support they responded saying it is suspended for "fraudulent activity". I am using this account from past 10 years, it had all my travel records in it an i don't want to create a new account as i don't even have another mobile number.
As far as i can remember the only activity i did with my account is booking tickets for me and my family for 3 planned trips, now i even cannot access the tickets and manage (Cancel) them.
I would like to know the definition of "fraudulent activitiy" and how do they determine a "fraudulent activity"?
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Dec 28, 2019
Updated by sindhursai
Waiting from past few days but no response crom IRCTC.
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    Indian Railway Catering & Tourism Corporation [IRCTC] Phone
    +91 44 2530 0000
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    9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi, Delhi, India
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