Indian Railway Catering & Tourism Corporation [IRCTC] — After receiving a message, still i didn't get refund.. And worst customer service

Address:

Thane, Maharashtra, 400601

Hello i booked 3 tickets with pnr: [protected] from bandra to unjha on 7/7/16 morning... after sometime i cancelled my tickets due to change in plan.. according to policy 180rs cancellation charges has been deducted, that is ok... but i haven't received the remaining refund yet infact i got the message on 8/7/16 that you have received a refund of rs795 but today when i checked the balance i haven't received any refund yet. what pathetic service, i want my refund of 795 back asap... and more worse is customer service, they don't even pick up the call.. i wasted my balance... irctc will never improve their services... irctc sucks... mentally frustrated..
Mohsin -[protected]