Indian Railway Catering & Tourism Corporation [IRCTC] — allotment of berth to senior citizens

Complaint done previously not yet finalised.
Travel date...21/09/2018
Rnmishra male 69
Gcnands msle 62
Train no.17480 (Tpty puri exp
Class...ac two tier
Berth no. 8 and 10

We want lower berth.
Pnr no.[protected]
At the time of booking l had requested for lower berth and after payment l had alloted upper berth. Any way l am unable to travel in upper berth
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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I booked a ticket on 8th September and used Bharat qr as payment mode. Money was deducted from my account but ticket booking failed. Kindly resolve this issue.

transaction id :[protected]xK92oB6

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