Indian Railway Catering & Tourism Corporation [IRCTC] — Amount debited from pnb account but never credited in irctc I mudra wallet

Address:

Subhash nagar, ward no.15 , near arya samaj mandir, kashipur, uttarakhand, 244713

Respected sir/mam
I beg you to address my concern with irctc i mudra wallet where while recharging amount of rs.5000+1000+906 ( net around 7000rs) on 3rd of oct my all three mentioned amount were deducted from bank but never credited in imudra wallet till date.
The claim that the amount has been credited but my i mudra wallet still does not reflect such amount. It has been more than 30 days and i am still waiting for my money to be either refunded or credited in wallet.
You remain my last hope to address my concern. The registered imudra wallet is [protected].
I as a proof am sending my account statement when the said amounts were debited in 3rd of oc along with i mudra wallet screenshots of transactions to prove that the said amount were debited from bank but were never credited or refunded back.
Hope for your accountancy towards concern.
Thanq