Indian Railway Catering & Tourism Corporation [IRCTC] — Amount deducted but false refund is showing

Address:	New Delhi, Delhi, 110060
Website:	IRCTC

Respected Sir/Madam

i had booked a ticket through IRCTC portal with log in-kamfriends on 25th Dec 2016. After payment confirmation site is hanged, and due to ticket had not been booked while amount deducted from my account.

so many times i have contacted customer care department of IRCTC but nobody helping me except consolidation.
in IRCTC id it is showing that "refunded on 02 jan 2016". while amount is still not been refunded in my bank account.
I had mailed three times with ticket id.-4763847, 4784777 & 4785112, but i have been consolidated for genuine refund. its 16 days have been passed but its not refunded in my account yet.i am attaching the recent bank statement for the same.
I dont have another option of Consumer Court except this last attempt.
please do the needful.
transaction id-[protected]

thanking you
Shrikant Kumar
Mob-[protected]