Indian Railway Catering & Tourism Corporation [IRCTC] — amount deducted but ticket not booked. no refund received

I had two failed transaction with irctc where the amount has been deducted from my account but ticket not booked on 16 may 2018. But till now i have not received any information for the refund. Below are the information about failed transaction. I request you to initiate the refund process.

Booking user id : ms10chavan
Transaction date : 16 may 2018
Booking date : 14 sep 2018
Train name : kyn to rn mngla lksdp exp (12618)
Failed transaction id :[protected]

Amonu deducted : 1400

I request you to initiate the refund process as soon as possible.

Thanks