Indian Railway Catering & Tourism Corporation [IRCTC] — Amount was deducted from my account but ticket was never booked

This is to bring to your notice that I was charged twice on credit card number ending with 4006 on 18th April 2023 on https://heliyatra.irctc.co.in/ however .

I was booking helicopter for my family for chardham yatra.

booking ID [protected] for RS 11704, & [protected] for RS 5832 went through and their website kept freezing at the payment confirmation page, after about waiting for 20 minutes on the same page I received error" This site can’t be reached" I went to the booking section of my heliyatraIRCTC online portal and found that the booking showed failed.

I was under an impression that the amount would get credited back in 2-3 business days. Hence I patiently waited.

After 3 biz days I sent email to [protected]@irctc.co.in to inquiry but I was not responded, I called them but the IVR kept disconnecting the line.

Please investigate.