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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 149

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K
karate27
from Pune, Maharashtra
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online tatkal ticket booking

Website:irctc.co.in

I booked tatkal ticket of maharashtra train (11039) from pune to badnera for 2 may 2018, i got waiting of tqwl65 but later i check availability for pune to badnera for same train i. E 11039 on same date i. E 2 may 2018 they show tatkal availability is 31 available before booking availability is 33 available. I came to conclusion that irctc produce flush pnr. They took money from us and gives the waiting ticket and refund after 4-5 days it...
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K
kumarsatya95
from Bengaluru, Karnataka
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about refund

Address:Bangalore, Karnataka, 560038

Still i didn’t get any refund with reference to refund against pnr number [protected] /irctc transaction id [protected], an amount of rs. 860.0, but in “ticket refund history” under my transaction tab in your irctc profile after login at www.irctc.co.in it showing this below message.

The refund is issued by zaakpay pg.

The amount got refunded. Here is the screenshot of my transaction history.
br...
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R
Ritesh1976
from Visakhapatnam, Andhra Pradesh
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non booking of seats and debit of money from bank account

Kindly refer to irctc txn#075864 for booking a ticket online irctc. An amount of rupees seven hundred had been deducted while using a debit card ending 7929 on 06.04.2018 on pos irctc85505 at ptm. But no ticket was booked. The amount of money had been debited fraudously from bank.
Hence the money must be credited to sbi bank a/c no. [protected] immediately through neft within a day please....
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Look at the video of the hawkers selling toilet water in tea containers attached here. My question is if i'm paying a lot of taxes then how are those people allowed to sell such things in the train openly. He is filling water from the freaking toilet! I need a review of the complaint and this is railways job to ensure healthy food to the people of the nation traveling in trains....
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S
Shahid Brahmaniya
from Ahmedabad, Gujarat
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no seats available, transaction dropped

I was booking tatkal ticket today, but 3 times my booking was cancelled after payment deduction. Error was "no seats available : transaction dropped". After all 3 failure i had checked again & seats were available.
Yesterday also just before payment i was logged out automatically 2 times. It shown that you are using any software which i not used....
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Address:Chennai, Tamil Nadu, 600119

My pnr no.[protected]
Train no 11073
On 30/04/2018
I was charged standard breakfast of 3idly and one vada at ₹40/-, i enquired with the coach catering supervisor he said if 2 idly one vada costs ₹ 30
If its3 idly and one vada then charge is ₹40/-
Readymade tea is only served between 75ml and 100ml and charged ₹10/- instead of ₹7/-
A copy of this complaint is also being forwarded to the...
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M
muukkul
from Indore, Madhya Pradesh
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irresponsible behavior of the coach attendant

Website:Www.irctc.in

Warm greetings,
Respected sir/mam
I am a passenger who is traveling from gwaliour junction to bhopal juncton in train number:- 11078 i. E. Jhelum express. My coach and seat no. Is b1/5. I want to complain about the irresponsible behavior of the coach attender. No one has attended me yet and no necessary accessories has been provided yet. I tried to contact the attender but he denied his duty. I hope immediate action will be...
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J
Jaankari Visist
from Bhongaon, Uttar Pradesh
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according to waiting ticket

Address:Mathura, Uttar Pradesh

Sir mr arjun singh TT from kota to mathura on 30/4/2018 train no 13238 have sell many of seat to other person and i have reservation ticket pnr [protected] and [protected] but he did not give me seat. He say me too much seat available i gave you but he sell many of seat. He sell 2 seat in front of me seat no 31 32 in B2. I give no money then he did not give me seat. Tell me what i do i have many of the problem. TT first duty is if seat available...
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E
Emraan Taj
from Palackattumala, Kerala
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irctc cancelled ticket refund

Had booked my ticket in IRCTC mobile app for the journey of Mangalore Central to Chennai Central, payment through Payumob using my debit card
Ticket booking date :[protected]
Ticket rate :580
Mode of transaction : Indian Bank Rupay Debit card
PNR Number [protected]

The ticket was on Wait list, so I cancelled the ticket
Ticket cancellation date :[protected]
IRCTC Transaction ID [protected],...
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D
Deepesh Bhai Patel
from Kurud, Chhattisgarh
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refund not provided

Address:458118
Website:www.irctc.co.in

I booked an e-ticket from saharanpur sre to tilda tld in train 18238 on journey dated 10/03/2018 against pnr number [protected]. I got waitlisted ticket after booking but after chart preparation my ticket converted to rac. I didn’t want to travel in rac and i filed tdr as per railway rules on dated 09/03/2018. I not received any refund amount till 08/04/2018.
When i emailed my query to railway at [protected]@irctc.co.in, they replied that...
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K
Keval1201
from Borsad, Gujarat
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money deducted but credited back

Hi,

With reference to below two failed irctc upi transactions, money was deducted from account and ticket was also not booked.

1)
Upi transaction id[protected]
Transaction date - 4 march 2018 11:03:15 am
Amount - 525

2)
Upi transaction id[protected]
Transaction date - 4 march 2018 11:02:26 am
Amount - 475

Kindly check and initiate...
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Ticket/journey details
Registration no. [protected] pnr no. [protected]
Journey date 08/04/2018 class sl
Train no. 17031 train name hyderabad exp
Station from csmt station to hyb
Boarding point pune reservation upto hyb
Date of booking 07/04/2018 total ticket fare (Rs.) 510
Transaction id [protected] pass/warrent no. 0

Refund claim reason: train diverted and not touching...
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D
Desoring
from Bihpuriagaon, Assam
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money not refunded till now

I booked a ticket for 20/04/2018 for train 55615 (Ghy to scl express). But the train was cancelled & i was unable to go. I had a very important exam the veey next day. So i had to manage another means by spending some 1k. After having had to go through such sufferings, railways are not bothering of passengers money. Never expected thr same from irctc. It has been more than a week since but i have not yet got the refund. Refund me as soon...
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P
Prashanthroopa
from Bengaluru, Karnataka
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i am complaining about excess fare charges

On 17th april 2018, my son and mother where supposed to travel to mangalore for which ticket was booked, by mistake they got into a different train and alighted in majestic. The ticket collector/checker near the exit gate fined them rs 620 though they explained the situation and also had the valid ticket for the same day,.
They travelled from yeshavantpur to majestic and had a valid ticket from yeshavantpur to puttur...
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A
Amit Raithatha
from Mumbai, Maharashtra
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mobile lost/stolen in running train no. 19580

Address:Sirohi, Rajasthan

From :-
Amit Arvind Raithatha,
Bldg no. 11, D Wing,
Flat no. 101,
Neelam Nagar Phase 2,
Mulund(East), Mumbai – 400 081.
Maharashtra

Dated :- 29th April, 2018

To,
G.R.P Thana,
Abu Road,
Rajasthan.

Subject :- Mobile Lost/Stolen in running train no. 19580 at Abu Road Railway Station (Rajasthan). Model no. Samsung Edge S7 Edge...
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R
rahuljha170
from Surat, Gujarat
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refund of tdr filed

Address:Gandhinagar, Gujarat, 382424
Website:www.irctc.co.in

I have booked tatkal ticket from ahmedabad to muzaffarpur, pnr no was not generated and in transaction history it was showing transaction id:[protected], i called irctc, they said your ticket is not booked, you will receive refund in 5-7 days.
I booked another ticket, thinking this ticket is not booked, but next day as chart prepared i got sms saying my 1 seat is confirmed and one is waitlist (Partial confirmation).
I filed...
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R
Rochak Agarwal
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refund for failed transaction

Address:Bareilly, Uttar Pradesh, 243122

Sir,
I was using paytm for booking tickets through irctc on 28/04/2018 and doing reservation for four tickets of second sitting from bareilly to ghaziabad in train intercity express (14315) for journey date 29/04/2018 but the transaction i was doing of rs. 407.20 through paytm wallet and paytm upi using my bob account failed due to some fault at the irctc website and no tickets got booked while the amount of money amounting to rs....
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P
Periyakamatchi D
from Delhi, Delhi
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irctc failed transaction refund not credited back to my account

Address:600099

Hi,

I have tried to book a tatkal train ticket in irctc website with the following details through zaakpay pg. The ticket is not booked, but the ticket amount of rs.170.90 was debited in my hdfc bank.

Transaction id [protected]
Train no./name: 12640/brindavan exp
Date of booking: 21-apr-2018
Amount : 170.90

Bank narration: zp8aa21f4dce01-zaakindianrailwaysca
Bank...
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M
maniannellai
from Madurai, Tamil Nadu
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captcha fill up column not provided and red bus add installed

Address:Madurai, Tamil Nadu
Website:IRCTC website

I have tried for irctc railway booking and the captcha column filling up seems to be complicated and the column is not provided,. Instead red bus advertisement complicated matters. Previously it was very easy to filling the captcha column. Please educate us or simplfy matters. My cell phone no.[protected] and my e-mail id is : [protected]@gmail.com...
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C
Crystal_Shine
from Bhubaneshwar, Odisha
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vivek maq express train no. 22851

Yesterday my parents started their journey in this train (Vivek maq express_22851) from salem to mangalore under a reserved sleeper class ticket. I have got a list of complaints against this train & railways.
1) the coach is not maintained cleanly (Dirty smelling)
2) no water in the toilets on the 2nd day of journey
3) no ttr has come to check the ticket or talk about the issues
4) in reserved class coach, other...
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