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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Jun 7, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 216

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P
Padmanabha Sunku
from Bengaluru, Karnataka
Oct 2, 2017
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Address: Bangalore, Karnataka, 560028
Website: IRCTC

Dear sir,
I have made a online payment thru kotak mahindra net banking option reff no.[protected] dated 02/10/2017 amt. Rs.271.80
Bank ac no[protected] nkc branch bangalore
Payment made succesfully and after that there was error from irctc site and ultimately not received ticket.
Passenger name s v padmanabha
[protected] essveepee2yahoo.co.in
Sbc to rc date of journey. 5th oct 2107

Kindly arrange to refund the amt and oblige.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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My irctc account id harivarre3. I have mistaken in my irctc registration by entering the wrong Email ID. wrong ID i have entered is [protected]@gmail.com. My correct email id is Hari.[protected]@gmail.com please change id
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Respected sir or madam please announce platform number Atleast before 10 minutes because Oldage people require minimum 10 minutes to go to particular platform
Reply
I booked ticket on[protected]
Transaction ID is [protected]
Transaction date[protected]
From.HWH to KEI
Date of journey[protected]
Reservation status-NOT BOOKED
payment status-PAYMENT FAILED
Bank purchase worth-1420.65
POS no[protected]
Bank in transaction no[protected]
Till now money not credit in my account.
Reply
I have booked ticket on 17th Aug 2017 and cancelled ticket on 23th Sep 2017.now its showing refunded on 26th Sep 2017 but i didn't get any refund amount. i have given below the details:

Transaction ID :[protected]
Date of Journey : 28TH SEP 2017
Date of Booking: 17 AUG 2017
Refund Date:26th sep 2017
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    M
    Mehul Tiwary
    from Bhagalpur, Bihar
    Oct 2, 2017
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    Name - manoj kumar user id - manoj3839. By mistake i have entered [protected]@gmail.com in my registration form instead of [protected]@gmail.com. Now, when the app of irctc asked me verify user by entering the otp. I saw i had given a wrong email address. Please forgive me. Change my email address as soon as possible.
    The correct email address is [protected]@gmail.com
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Dear sir ticket id 6549411 in 25/08/2017
    I am najeeem khan remove my pan card irctc but above 1 month
    it is not revert please revert me...
    for IRCTC agent code
    Reply
    I didnt book my ticket bt my transation is done and i didnt get my money
    Reply
    My pnr no [protected]
    This is my pnr no i was cancell my ticket
    And my refund my is not back
    Reply
    I had cancelled the ticket on 20.09.2017. And amount of 95 & 65 has to be credited to my account.In the website it is showing refunded on 22.09.17, Bank name is kotak mahindra bank. But presently my account is closed.

    Cancellation id:[protected] & [protected]
    Refund id - [protected]

    Please look into the matter.
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      A
      Aftab Siddique
      Oct 2, 2017
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      Address: Bhagalpur, Bihar, 813233

      Zaakpay.com — refund amount issues

      1 review
      Af aftab siddique on oct 2, 2017
      Mark as resolved

      Dear sir,
      I booked railway ticket through irctc and zaakpay payment gateway. Irctc refund my cancellation amount but still not credited in my bank account.

      Mode of payment is : net banking

      Bank name: sbi

      And all necessary details are as follows:

      Transaction id : [protected]
      Transaction id : [protected]

      Refund id : [protected]
      Refund id : [protected]

      Refund amount: 5320 inr.
      Date: 01 oct 2017

      Train name : zyarat exp

      Please refund my amount as quick as possible..
      Thanks
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      Train no 07439, date: 27/09/2017.this train was late by more than 3 hours .I want my money back.i will be late to my destination and loss my daily activities.railways have to compensate me for this. I paid 345 rupees for my ticket and I didn't travel because of its delay
      Reply
      I booked ticket on[protected]
      Transaction ID is [protected]
      Transaction date[protected]
      From.HWH to KEI
      Date of journey[protected]
      Reservation status-NOT BOOKED
      payment status-PAYMENT FAILED
      Bank purchase worth-1420.65
      POS no[protected]
      Bank in transaction no[protected]
      Till now money not credit in my account
      Reply
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        P
        Pravu Kalyana Pattnayak
        from Kolkata, West Bengal
        Oct 2, 2017
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        I along with my wife booked ticket in 3ac to travel from bbs to hwh on 02nd oct-2017. No bed roll was provided, nor was there any tte in b-13 coach. Attendant told there was no bed roll. Irctc should take necessary action when they are charging full amount the services should be provided according to customer satisfaction. My seat nos are b13-24 & b13-39. The service provider is dynamic services & attendant name is arup mondal.

        P. K. Pattnayak, iofs
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        I was booked railway ticket, then it cancelld. Then the money refunded PAYTMAG bank, so plesae refund money to my sbi debit card.
        Transaction ID : [protected]
        Refund ID : [protected]
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          S
          Sumit Kumar Bhatt
          from Dimapur, Assam
          Oct 2, 2017
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          Sir,
          While i booked tatklal ticket from irctc today bmki to anvt on[protected] my money has been deducted from my sbi account 616 rupees detail sbi debit card no. 510xx6420 pos irctc77858 ptm *irctc txn # 630369 but ticket has not been generate by irctc and not found in history book and money has not been refund my sbi account so kindly refund my money detail also attached
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            B
            Bhabanisankar Sahoo
            from Bengaluru, Karnataka
            Oct 2, 2017
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            Dear sir/madam,

            I with my user id bsankar12 booked an e-ticket having pnr-[protected], but didn't get any sms regarding the booking on my registered mobile number otherwise i tried to take print-out from the booking history section but it's throwing error unable process.

            It will be great assistance if you would have a look on it on priority.

            Thanks
            Bhabanisankar sahoo
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            My pnr no is [protected] ticket cancelled, Amt 540 wil is not refund in my account
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              Y
              yash995677
              from Lucknow, Uttar Pradesh
              Oct 2, 2017
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              Address: Unnao, Uttar Pradesh, 209801
              Website: irctc

              I want to complaint about the problem i recently faced when i was booking the ticket from lko to ddn train no 13009 doon express. I did the payment through pnb debit card and irctc android app. The date and time when i faced it :11:10 am
              On 1 oct 2017.
              The balance was deducted from my pnb account and i dint get the ticket. The transcation failed after the money was deducted from my account.
              My username :yash995677
              Contact number :[protected]
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              View replies
              Amul counter platform no 4 at cuttak railway station has over charge me for amul milk, after asking he replied all platforms stall are over changing that y we also over charges to costumers.
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                S
                Shamshu13224
                from Chavakkad, Kerala
                Oct 2, 2017
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                The cleaness of the place is not maintained, the supplier was not wearing cap or glouse or approne, if a foreigner come to like this place than what will be our country reputation. India is a great country. Let us make it great in all the way.

                We have to make a compulsory rule in all restaurants or hotels in india to wear proper out fit while surving foot or there licence had to be cancelled like foreign country.

                Jai hind
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                I booked the ticket Kacheguda TO tirupathi on 12.6.2017 but i done cancelled upto now i didnt get refunde...My card no[protected] transation id 2131RRN
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                  R
                  ravipratapgupta
                  from Lucknow, Uttar Pradesh
                  Oct 1, 2017
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                  Address: 274204
                  Website: irctc.co.in

                  Sir, my email id is=[protected]@gmail.com my mobile no is=[protected]. I register for irctc agent code through csc e governance. On dt 19/08/2017 a mail receeived from irctc contaning agent user id and password user id is=icsceg027236, more than 40 days has gone activation code did not receive on my mobile, i send more than 10 email to irctc but no answer from irctc.
                  I request you to arrange to send activation code
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  Id and passward reset option
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                    B
                    Bibhuti Nemalpuri
                    from Ranaghat, West Bengal
                    Oct 1, 2017
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                    Address: Rayagada, Odisha, 765020
                    Website: Irctc

                    Sir,
                    I had made payment of 3 tickets from muniguda to bhubaneswar & rayagada to bhubaneswar but it showing failed transaction. But money had been deducted from my bank account through online mode. Date of journey is on 01st october 2017. I had made payment under tatkal quota.
                    So kindly take necessary steps for refund of money.

                    From
                    Bibhuti nemalpuri
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      P
                      Poulami.sen12
                      from Dimapur, Assam
                      Sep 30, 2017
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                      Address: Kolkata, West Bengal, 700027
                      Website: www.irctc.co.in

                      A mouse has been located in coach b6 of train no.12314 rajdhani express dated 30/09/17. Information has been conveyed to the staff by the passengers long time back but no action has been taken from their end till now. The mouse is creating ruckus all over and is highly unsafe for our luggage. I have been trying to get in touch with the helpline numbers available on the official website of irctc but have failed to do so.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        S
                        siju r s
                        from Mumbai, Maharashtra
                        Sep 30, 2017
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                        Address: Mumbai City, Maharashtra, 400022
                        Website: Irctc

                        Respected sir/madam

                        I being mr. Siju rs booked the online tatkal ticket for september 1st from ltt to kcvl on kcvl garib rath, pnr was [protected], & also the status was tqwl/55/tq. Yet now i did not received the the cash, so kindly do the needful. Hoping your kindness.
                        Transactions id [protected]

                        Thanks & regards

                        Siju rs
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          S
                          Shruti97
                          from Dimapur, Assam
                          Sep 30, 2017
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                          Name-sneha shruti
                          Irctc user id-prachi97sn
                          I have typed wrong email id while registering in irctc app. Mobile number - (Protected)
                          Wrong id-sneh. [protected]@gmail while my correct one is - sneha. [protected]@gmail.com. I cannot open my account without verification. I apologize for entering wrong email id. Please help me to change my id or change by yourself
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            N
                            Novleenkaur Sandhu
                            from Rohtak, Haryana
                            Sep 30, 2017
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                            Reserved boggies such as s-12 are overloaded with people having general seats as they were given the seats by tt illegally.. This is causing harassment and inconvenience to reserved seat people. There is no space to go to the washroom too. There is a huge chaos due to the same. We boarded at ambala station and we had to literally fight for the seats that we had reserved
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              B
                              Bharat Patel Abvp
                              from Meerut, Uttar Pradesh
                              Sep 30, 2017
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                              Address: Bareilly, Uttar Pradesh

                              I m going to book for a reservation bt the employee is doing bad behavior. The problem is in baheri pin code - 243201, here some employee dont do there work responsily no one cares about the customer they eating pan masala in the cabing bt dont listen the problem of customer.
                              Problem is in the town baheri
                              Baheri railway station
                              Pin code-243201
                              My phone no-[protected]
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                J
                                Jeeva Anandan
                                from Jayamkondacholapuram, Tamil Nadu
                                Sep 30, 2017
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                                Address: Vellore, Tamil Nadu, 632007

                                There is a delay in train 12639/ brindavan exp. We are carriying child to bangalore. We have suppose to stay in waiting hall. Due to ventilation problem (Fans not switched on) just sat near to smr office with crying child. I just asked them to switch on the fan, they said we no need to take any responsiblity i[censored] want go and take room from outside like that command given by smr officer. Please take some necessary action to avoid this problem in future. We are paying money and we have rights to ask..
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  G
                                  Gaurav khush
                                  from Delhi, Delhi
                                  Sep 30, 2017
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                                  Address: Kanpur, Uttar Pradesh, 208007
                                  Website: Irctc

                                  I got a message from irctc that my train (Punjab mail) has been cancelled due to unavoidable reasons which was scheduled to depart from bathinda on 29 sep 17. Also i checked it with the other passengers planning to board that train and i got the same feedback of train cancelled. So i thought money will be automatically get refunded and i hired a cab and performed the journey by road from bathinda to delhi. When i came to delhi i saw the same train arriving at ndls. Inspite of all the inconveniance i was the only looser because a wrong feedback was provided by irctc. Please refund my money.
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    P
                                    Panna Mondal
                                    from Mysore, Karnataka
                                    Sep 30, 2017
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                                    Address: Mysore, Karnataka, 570015
                                    Website: IRCTC

                                    Sir,
                                    Is the servise you provide to the customers?
                                    You people are giving some nonsenseincomplete sms and making harassment of passengers.
                                    I am trying to call your customer care no since last 30 minutes, no one is picking my call, then why you are providing customer care no? Is this a joke??
                                    Are you peoplejoking with us?
                                    Is there value of customers?
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      T
                                      Tejki
                                      from Coimbatore, Tamil Nadu
                                      Sep 30, 2017
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                                      Website: Irctc

                                      Hi sir i am travelling intrain no
                                      16219. Caoch s7 date of journey 29 september 2017
                                      Flooded with people of general ticket, no place literally to move our legs also. And can't go to toilet as well

                                      No rpf or tt have visited so far of 7 hours journey

                                      Please take necessary action to remove obstacles for passengers who are traveling with reservation tickets
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        P
                                        Priya4590
                                        from Panipat, Haryana
                                        Sep 30, 2017
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                                        Address: Dibrugarh, Assam, 786102
                                        Website: www.indianrail.gov.in

                                        Meri rajdhani mai chori hui or catering walo ne kia maine fir ki but railway ne sahi se investigation nahi kia yha tak naam tak nahi bta paaye koan tha duty pe us din, khane mai galat mila ke wo log chori kia but kisi ne kuch nahi kia mai kha jaau kya karu mero 2 lakh ki jwellery chori hui hai, muje sirf yei repl aaya ki aap sahi se nahi bta paaye ki aap ki chori kha hui, agar kisi ko nasha de dia jata hai kya wo bta pata hai stupid si baat bol ke case band kar dia, qb mai kha jaau please help me... Fir n railway answer attach kia hai plzz read it n help me
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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