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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Oct 22, 2026

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 216

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Refund against PNR Number [protected] for reason "Ac Failure", not yet received (Reference No for this is :[protected]).
incidence took place - during the pune -ajni special train on 29th sept -30th sept . ajni railways official told us there is no need to send the original copy of t.c certificate- only scanned copy need to be send . now irctc telling that they need original copy within stipulated time

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Oct 24, 2017

Updated by suresh satpute WHEN IT WILL BE RESOLVED

Oct 26, 2017

Updated by suresh satpute when it will be resolved. this is condition of literate passengers--- what @ poor passengers[protected]Shocking

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Address: Bangalore, Karnataka

Dear Sir,
One of my cancellation refund is due since 9 th October 2017 and I am yet to get the refund credit to my bank.Your response will be appreciated.
1.PNR #[protected]
Txn id:-[protected]
Refund amount:-160/-
2.PNR #[protected]
Txn id:[protected]
Rs.160.
I have sent the bank account statement
till 27 th Oct to prove that it has not been credited to my account.If IRCTC claim to have refunded let them provide sufficient evidence to refute my claim.

regards,
Bals

Oct 30, 2017

Updated by Venkatasubramanian Balasubramanian Dear Sir,
One of my cancellation refund is due since 9 th October 2017 and I am yet to get the refund credit to my bank.Your response will be appreciated.
1.PNR #[protected]
Txn id:-[protected]
Refund amount:-160/-
2.PNR #[protected]
Txn id:[protected]
Rs.160.
I have sent the bank account statement
till 27 th Oct to prove that it has not been credited to my account.If IRCTC claim to have refunded let them provide sufficient evidence to refute my claim.

regards,
Bala

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I have booked for ticket on 07/10/17 but ticket was not confirmed and balance was deducted. I have mailed to "[protected]@irctc.co.in" but no reply from them and contact phone no don't receive the call. Till date today on 13/10/17 i have not got my refunded money back.
* irctc txn id [protected] on 07-oct-2017
Train-12345
Con-[protected]
Wait for ur concern

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S

Sanjay V Vadhia

from Mumbai, Maharashtra

Oct 13, 2017

Your webpage www.indianrailways.gov.in

we can not read any thing as the fonts are all in light color...you should make it readable fonts...and in dark color

check your web page if you have not seen it...how the hell this is not in someones notice earlier.

L

lina.1958

from Kharagpur, West Bengal

Oct 13, 2017

I previously registerd with irctc but i am unable to login.i have forgotten my user id and password.tried to create new registration but even this was not done.i want to register with irctc to book my ticket.what i should do.i want to register with new user name and password and new email.is it possible

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Had canceled the ticket on 05.10.2017. And the amount of rs.435 has to be credited to my account. But after 7 days also it is not done.in the website, it is showing refunded on 05.10.17 and bank name as payumpp. Details as below,

1) transaction id - [protected]
Refund id - [protected]
2) transaction id - [protected]
Refund id - [protected]

Please look into the matter.

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I had booked a ticket in the asr-cdg intercity train no 12412 for 29.09.17. The train got cancelled the same day and no money has been refunded to me till date. Pnr no. [protected]
I tried calling the helpline number but that was always busy and i have not received any response to my complaint mails to [protected]@irctc.co.in also.

Help me get the status of my refund.

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I hace cancelled my ticket pnr no-[protected] for journey dated 1/10/2017 due to personal reasons. The cancellation details are as follows:
Cancellation id-[protected]
Cancellation date: 29/09/2017
Refund amount-rs.2790/-
As per the irctc website, the amount was shown to be refunded to my bank account on 1/10/2017. However the same was not yet credited to my bank account. Bank authorities have stated that the refund was yet to come to the bank account. Kindly help me to get the refund

Mar 8, 2018

Complaint marked as Resolved

the amount was refunded after a delay of more than one month

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SHIVBAHADUR SINGH

from Roorkee, Uttarakhand

Oct 13, 2017

Sir
I booked sl ticket from kota to raiwala on dated[protected] in tatkal quota. Tickets was not booked but Rs.1870.97 debited from my sbi a.c.
Therefore I requested to you please refund my money immediately.
SB SINGH

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Address: 500055

Website: IRCTC

When i'm looking to book tatkal tickets through irctc website it shows "you are permitted only 2 tatkal tickets between 10:00 to 12:00 per ip address" and i never had booked atleast one ticket in that whole week. Many are going through this same problem, please solve this asap. It's appreciable that website had actually made required updates for passengers comfort, but it's also necessary for them to check how it functions. Hoping to get resolved this soon.

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Address: 700131

Booked ticket on 8 october, 2017 but it was failed. Money was deducted. Customer care executive told me it will be refunded within next 3-4 working days. Now it's showing in my irctc account that the money has been refunded but i didn't receive the money at all.
Same thing happened for my cancelled ticket refund also.
I suppose to get total rs. 390 refund. Both are showing refunded in the status on the a/c but not credited in my bank account.

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Sir,
We had booked tickets four months ago with pnr no [protected], train no 12842, coromandel express. But it is very unfortunate that many unwanted passengers without ticket are traveling with us. We have complained to the tte, but he does not respond to our problem. They are capturing our seats, using slang gs, threatening us. We are traveling with ladies passenger. They are not secure enough at night. Whole passage are booked by them. Even anybody can go to bathroom because the are sitting all around. Please take some action.
Thanking you.

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Devika Pasula

from Paravur, Kerala

Oct 13, 2017

Hello sir/mam,
I hav booked train tickets for 3 times, and cancelled after payment due to i hav forgotten my irctc password and i tried for recovery of my account it showing my registered number was wrong and it has not done properly, so i have cancelled... and totally my fare is 4500 for 3 times... please help me to get my refund back...

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Address: Bangalore, Karnataka

Dear sir/madam,
As we are travelling to vijayawada on 12th october, we reached yalahanka station in time and waiting for the train 17212 / kondaveedu exp (Pnr no: [protected]). The right time of the train to yalahnka station is 2:48 pm. At 3:30pm there was a shocking announcement which took every ones attention that the train was diverted (Via jolarpettai - gudur - bezawada) hence will not reach yalahanka. To catch the train we engaged a cab and went to yeshwanthapur where it was already left. I got sms from irctc at 4:10pm informing that the train is diverted. Due to improper decision by railways all my plans are ruined. Please find the attached ticket.
So i need justice and want my money return.

Vinod naga bhaskar
Vinodbhaskar. [protected]@gmail.com

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I forgot my id and password
My email id is :[protected]@gmail.com
Phone no: [protected]
I want to cancel my earlier registered account and want to create a new one. Please help me out as soon as possible
The one time password is being sent to some other mobile number and i cant change that what should i do? And now i cant delete that account also

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Address: Visakhapatnam, Andhra Pradesh, 531163

Website: www.irctc.gov.in

Had cancelled the ticket on 06.10.2017. And amount of 600 has to be credited to my account. But after 6 days also it is not done.in the website it is showing refunded on 06.10.17 and bank name as payumpp. Details as below,,

Transaction id - [protected]
Refund id - [protected]

Please look into the matter.

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Sir when i was booking tkt on 24 august, transcation was completed, but tkt was not booked. Txn id [protected] (Irctc website) i had paid through bhim app. So i attached bihm app txn approved screen shoot and bank statement from that date til now, i complained lots of time to irctc but did not get refund, complain id are [irctc #6849717] [irctc #6710711] [irctc #6697959] [irctc #6707976]

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Address: 490006

Pnr - [protected], train-12810, 3ac, doj-10nov'2017, sk ghosh (62)-upp, mira roy - (72)- side upper,
Pnr-[protected], train-12810, 3ac, doj - 07feb'2018, sk ghosh (62)-side upp. So if seat allotment given in sequence it will be convenient as we family travel.
Both ticket i booked online on opening day and window open time but i unable to get my choice, we have six members three given 1, 2, 3 and other three 46, 45, 48. So strange.

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Freni Freni

from Bengaluru, Karnataka

Oct 12, 2017

Irctc Vendors are selling 2 banana roast for 30 rs. Outside it costs just 20 rupees.

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Address: 394101

I had cancelled the ticket on 08.10.2017. And amount of 1450 has to be credited to my account. But after 4 days also it is not done.in the website it is showing refunded on 08.10.17 and bank name as payumpp. Details as below,,

Transaction id - [protected]
Refund id - [protected]

Please look into the matter.

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Address: Deoghar, Jharkhand, 814142

I had booked tatkal ticket on 2/10/17 for journey of 3/10/17.. I got 7 waiting in tatkal, but due to not confirmation of ticket it got cancelled. My booking amount was 545 but i got only 480 as refundable amount. As that was auto cancellation so i should have got all my booking amount back. Details of journey as follow.
Train no-18184
Doj-03/1017
Pnr-[protected]

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Oct 12, 2017

Updated by Avijeet Kumar Das Will I get notifications on update

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I was at ldh railway station pf 5. Asked for sandwich from doon caters - stall no. 14. They offered for rs. 30=00, but the rate is rs. 20=00 as written on rate list board. On asking the green stripped t-shirt person replied "hamara to yahi rate hai, lena hai lo nahi to dhanyavaad" - "this is our rate, if you want to take it you can, otherwise thank you". Please check and hope for a feasible solution.

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Address: New Delhi, Delhi

I was booked my ticket on 12th of september from madhubani to patna junction in garibrath exp but my ticket was not booked and my payment is get deducted from my account but i have still not got refund from irctc in my account
My transactions i'd no is :- [protected]
Transactions placed on date :- 12th of september and still i have not got my payment in my bank account from irctc please help me sir

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Ragib123

from Delhi, Delhi

Oct 12, 2017

Transaction id:[protected] i have booked ticket online but ticket is not booked and payment settled on 8 oct 2017.i did not get refund yet.
USER ID:Ragib123

R

rishi06708

from Rajmahal, West Bengal

Oct 12, 2017

Transaction IDs:

[protected]
[protected]
[protected]
[protected]

These are the IDs through which the transactions were tried and through one of them the amount got deducted.

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I have booked ticket on 8th june 2017 of rs 4800 in third class general quota. Journey date was 6th oct but i have cancelled the ticket but after10days of cancelling the money not refund.

Pnr no. [protected]
Cancellation i'd. [protected]
Date of cancelletion-24.09.2017
Refund amount-rs 4605...
Please see my complaint and reply me what happened

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DrSanjeev Kumar Meher

from Port Blair, Andaman and Nicobar Islands

Oct 12, 2017

As I had applied for the TDR as per the rules that is before train leaving the starting station... PNR Number is [protected]... cancellation ID is[protected].. ticket was from CTC to ANVT on 13-sep-2017... my tdr filing has not been refunded... kindly review and do as per the rules otherwise people will lose faith over you

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(1) dear sir i booked a ticket through irctc but transaction failed but money deducted. Transaction id [protected], date 11/10/2017. Train no. 14033. Please refund money.

(2) dear sir i booked a other ticket through irctc but transaction failed but money deducted. Transaction id [protected], date 11/10/2017. Train no. 14033. Please refund money.

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