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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Feb 26, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 216

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yash995677
from Lucknow, Uttar Pradesh
Oct 2, 2017
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Address: Unnao, Uttar Pradesh, 209801
Website: irctc

I want to complaint about the problem i recently faced when i was booking the ticket from lko to ddn train no 13009 doon express. I did the payment through pnb debit card and irctc android app. The date and time when i faced it :11:10 am
On 1 oct 2017.
The balance was deducted from my pnb account and i dint get the ticket. The transcation failed after the money was deducted from my account.
My username :yash995677
Contact number :[protected]
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Amul counter platform no 4 at cuttak railway station has over charge me for amul milk, after asking he replied all platforms stall are over changing that y we also over charges to costumers.
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    Shamshu13224
    from Chavakkad, Kerala
    Oct 2, 2017
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    The cleaness of the place is not maintained, the supplier was not wearing cap or glouse or approne, if a foreigner come to like this place than what will be our country reputation. India is a great country. Let us make it great in all the way.

    We have to make a compulsory rule in all restaurants or hotels in india to wear proper out fit while surving foot or there licence had to be cancelled like foreign country.

    Jai hind
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    I booked the ticket Kacheguda TO tirupathi on 12.6.2017 but i done cancelled upto now i didnt get refunde...My card no[protected] transation id 2131RRN
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      R
      ravipratapgupta
      from Lucknow, Uttar Pradesh
      Oct 1, 2017
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      Address: 274204
      Website: irctc.co.in

      Sir, my email id is=[protected]@gmail.com my mobile no is=[protected]. I register for irctc agent code through csc e governance. On dt 19/08/2017 a mail receeived from irctc contaning agent user id and password user id is=icsceg027236, more than 40 days has gone activation code did not receive on my mobile, i send more than 10 email to irctc but no answer from irctc.
      I request you to arrange to send activation code
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      Id and passward reset option
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        Bibhuti Nemalpuri
        from Ranaghat, West Bengal
        Oct 1, 2017
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        Address: Rayagada, Odisha, 765020
        Website: Irctc

        Sir,
        I had made payment of 3 tickets from muniguda to bhubaneswar & rayagada to bhubaneswar but it showing failed transaction. But money had been deducted from my bank account through online mode. Date of journey is on 01st october 2017. I had made payment under tatkal quota.
        So kindly take necessary steps for refund of money.

        From
        Bibhuti nemalpuri
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          P
          Poulami.sen12
          from Dimapur, Assam
          Sep 30, 2017
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          Address: Kolkata, West Bengal, 700027
          Website: www.irctc.co.in

          A mouse has been located in coach b6 of train no.12314 rajdhani express dated 30/09/17. Information has been conveyed to the staff by the passengers long time back but no action has been taken from their end till now. The mouse is creating ruckus all over and is highly unsafe for our luggage. I have been trying to get in touch with the helpline numbers available on the official website of irctc but have failed to do so.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            S
            siju r s
            from Mumbai, Maharashtra
            Sep 30, 2017
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            Address: Mumbai City, Maharashtra, 400022
            Website: Irctc

            Respected sir/madam

            I being mr. Siju rs booked the online tatkal ticket for september 1st from ltt to kcvl on kcvl garib rath, pnr was [protected], & also the status was tqwl/55/tq. Yet now i did not received the the cash, so kindly do the needful. Hoping your kindness.
            Transactions id [protected]

            Thanks & regards

            Siju rs
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              S
              Shruti97
              from Dimapur, Assam
              Sep 30, 2017
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              Name-sneha shruti
              Irctc user id-prachi97sn
              I have typed wrong email id while registering in irctc app. Mobile number - (Protected)
              Wrong id-sneh. [protected]@gmail while my correct one is - sneha. [protected]@gmail.com. I cannot open my account without verification. I apologize for entering wrong email id. Please help me to change my id or change by yourself
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                N
                Novleenkaur Sandhu
                from Rohtak, Haryana
                Sep 30, 2017
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                Reserved boggies such as s-12 are overloaded with people having general seats as they were given the seats by tt illegally.. This is causing harassment and inconvenience to reserved seat people. There is no space to go to the washroom too. There is a huge chaos due to the same. We boarded at ambala station and we had to literally fight for the seats that we had reserved
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  B
                  Bharat Patel Abvp
                  from Meerut, Uttar Pradesh
                  Sep 30, 2017
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                  Address: Bareilly, Uttar Pradesh

                  I m going to book for a reservation bt the employee is doing bad behavior. The problem is in baheri pin code - 243201, here some employee dont do there work responsily no one cares about the customer they eating pan masala in the cabing bt dont listen the problem of customer.
                  Problem is in the town baheri
                  Baheri railway station
                  Pin code-243201
                  My phone no-[protected]
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    J
                    Jeeva Anandan
                    from Jayamkondacholapuram, Tamil Nadu
                    Sep 30, 2017
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                    Address: Vellore, Tamil Nadu, 632007

                    There is a delay in train 12639/ brindavan exp. We are carriying child to bangalore. We have suppose to stay in waiting hall. Due to ventilation problem (Fans not switched on) just sat near to smr office with crying child. I just asked them to switch on the fan, they said we no need to take any responsiblity i[censored] want go and take room from outside like that command given by smr officer. Please take some necessary action to avoid this problem in future. We are paying money and we have rights to ask..
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      G
                      Gaurav khush
                      from Delhi, Delhi
                      Sep 30, 2017
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                      Address: Kanpur, Uttar Pradesh, 208007
                      Website: Irctc

                      I got a message from irctc that my train (Punjab mail) has been cancelled due to unavoidable reasons which was scheduled to depart from bathinda on 29 sep 17. Also i checked it with the other passengers planning to board that train and i got the same feedback of train cancelled. So i thought money will be automatically get refunded and i hired a cab and performed the journey by road from bathinda to delhi. When i came to delhi i saw the same train arriving at ndls. Inspite of all the inconveniance i was the only looser because a wrong feedback was provided by irctc. Please refund my money.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        Panna Mondal
                        from Mysore, Karnataka
                        Sep 30, 2017
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                        Address: Mysore, Karnataka, 570015
                        Website: IRCTC

                        Sir,
                        Is the servise you provide to the customers?
                        You people are giving some nonsenseincomplete sms and making harassment of passengers.
                        I am trying to call your customer care no since last 30 minutes, no one is picking my call, then why you are providing customer care no? Is this a joke??
                        Are you peoplejoking with us?
                        Is there value of customers?
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          Tejki
                          from Coimbatore, Tamil Nadu
                          Sep 30, 2017
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                          Website: Irctc

                          Hi sir i am travelling intrain no
                          16219. Caoch s7 date of journey 29 september 2017
                          Flooded with people of general ticket, no place literally to move our legs also. And can't go to toilet as well

                          No rpf or tt have visited so far of 7 hours journey

                          Please take necessary action to remove obstacles for passengers who are traveling with reservation tickets
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            Priya4590
                            from Panipat, Haryana
                            Sep 30, 2017
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                            Address: Dibrugarh, Assam, 786102
                            Website: www.indianrail.gov.in

                            Meri rajdhani mai chori hui or catering walo ne kia maine fir ki but railway ne sahi se investigation nahi kia yha tak naam tak nahi bta paaye koan tha duty pe us din, khane mai galat mila ke wo log chori kia but kisi ne kuch nahi kia mai kha jaau kya karu mero 2 lakh ki jwellery chori hui hai, muje sirf yei repl aaya ki aap sahi se nahi bta paaye ki aap ki chori kha hui, agar kisi ko nasha de dia jata hai kya wo bta pata hai stupid si baat bol ke case band kar dia, qb mai kha jaau please help me... Fir n railway answer attach kia hai plzz read it n help me
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              S
                              sahil92narang
                              from Delhi, Delhi
                              Sep 30, 2017
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                              Address: Indore, Madhya Pradesh, 453556
                              Website: www.irctc.com

                              Dear sir/madam

                              I had a journey for indore junction to new delhi through intercity express. I came to inquiry on platform no. 1 between 4:00 pm to 4:30 pm and during that period i have lost, perhaps left any where by mistake, my folder containing all my original educational certificate.
                              Metric, senior secondary, b.com, m.com, mba. Ugc net commerce, ugc net management, pgdca, joining letter, research paper certificates, phd id card and other related documents such as passport size photos, call letters etc.
                              Kindly help.

                              Name: sahil narang
                              Father name: sh. Ved prakash
                              Correspondence address: sr-10-004, indian institute of management, indore
                              Address mentioned in the documents lost is of fatehabad, haryana-125050
                              Mobile: +[protected]
                              [protected]
                              [protected]
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                milan1729
                                from Basavana Bagevadi, Karnataka
                                Sep 29, 2017
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                                Address: Ernakulam, Kerala, 682020
                                Website: www.irctc.co.in

                                I have booked a 3a ticket in kochuveli to yeshwanthpura express 12258. I booked online. During booking i paid 25 rupees extra for bedsheet and pillow. While i boarded the train again the railway staff made me to pay again. I have to fight to prove my stance and also it created immense pressure and shame for me. It is not because of the money. It is a shame to irctc. My pnr no is [protected]
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  sahu.aashish03
                                  from Bhopal, Madhya Pradesh
                                  Sep 29, 2017
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                                  Address: Raipur, Chhattisgarh, 492010
                                  Website: IRCTC.co.in

                                  I had booked six tickets amounting ₹1818
                                  Through just dial app. But tain got diverted we did not travel in train. Money should be refunded automatically. But they told to file tdr. I did that also but even now it has been a month still my money has not been refunded. Kindly help.
                                  Request for refund against pnr number [protected] for reason train diverted and passenger not travelled, has been received and the reference no for this is :[protected].

                                  The tdr refund case has been registered with[protected] on[protected]:27:54.029 and forwarded to the chief commercial manager/refunds null to process refund through enhanced coaching refund system of indian railways (Ecrs) under the present commercial rules
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                                    Dharmateja Reddy
                                    from Idukki, Kerala
                                    Sep 29, 2017
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                                    My self dharma kumar done booking of ticket containing pnr [protected] from pune to slo for 29 the september. On 28 the september night after chart preparation my final status was wl/13 and the ticket was not cancelled. According to irctc if the ticket was in waiting list after chart preparation it means the ticket will be cancelled automatically but my ticket was not cancelled and i did not get any refund. So kindly look into this matter and please give my refund against ticket
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      Hardik Pargal
                                      from Delhi, Delhi
                                      Sep 29, 2017
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                                      I am travelling in jammu mail train no. 14033, date - 29 sept, 2017. The a/c in the train is not working at all causing suffocation and many people are experiencing breathlessness, this is a health hazard as without proper ventilation anything can happen. I urge you to make sure all the a/c's in the trains are working, because we pay taxes for this so its our right.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        NsparmarP7
                                        from Unnao, Uttar Pradesh
                                        Sep 29, 2017
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                                        Address: Dholpur, Rajasthan, 328001
                                        Website: Irctc

                                        Narendra singh parmar wrote:
                                        Dear plz much karo 20.08.2017 ke 4 transaction failed unka pause credit nhi hua aur 2 september ka transaction failed jai please refund 880.17+880.17+880.17+880.17+910 my dedcution hai
                                        Fwd: re: refund not credit my account credit nhi hua irctc ka transaction failed they irctc i'd ygeshth sbi account [protected] narendra singh [protected] niche sabhi statement aur irctc transaction failed history bhej raha hun plz check resolve issues
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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