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Updated: Feb 26, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 266

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P
Pranshul Shukla
from Hyderabad, Telangana
Apr 25, 2017
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Address: Lucknow, Uttar Pradesh, 226022

I had cancelled my 3 e-tickets on 7th april 2017, pnr numbered [protected], [protected] and [protected] respectively.
Out of these, pnr number [protected] (Refund amount rs. 220) and [protected] (Refund amount rs.530) have been refunded successfully on 9th and 10th april 17 respectively.
The third pnr [protected] (Refund amount rs 530), is still not refunded even after 14 days of cancellation and there is no update on it yet.
I have made a complaint on helpline number and mail as well, with ticket id [irctc #5631593], but there is no response from irctc and refund is yet to be made.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Apr 20, 2017
Mohmd Jd's response My user id n paswed rest karna he
My email
[protected]@gmail.com
My no
[protected]

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This happens thrice. I had booked the ticket but every time IRCTC had deducted the money and login got failed. What the hell is this. I lost my money almost 3000.
I used two login IDs,
1. tigermanav
2. S_Mahen

Please look into this matter.
Reply
Rest my user id and paswerd
My email id
[protected]@gmail.com
My no
[protected]
Reply
Dear sir
My email I'd is [protected]@gmail.
Sir please send me to my email verification otp
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    V
    Vaibhavpathak
    from Delhi, Delhi
    Apr 25, 2017
    Resolved
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    Resolved

    Address: Lucknow, Uttar Pradesh, 226017
    Website: IRCTC

    Dear sir/ madam,

    I was trying to book the train ticket from singrauli to lucknow on dated 19 april -2017, the said amount inr 1097.25 was deducted from account hdfc bank - branch lucknow through my debit card, but ticket was not generated.

    The booking ref number is -099711.
    If any else information or document required will provide you the same

    Id-vaibhav. [protected]@gmail.com.

    Rgds
    Vaibhav pathak
    Aug 5, 2021
    Complaint marked as Resolved 
    View replies
    Dear Customer,
    Kindly mail us at [protected]@hdfcbank.com from registered email ID along with Customer Id/card no., issue details, transaction details, date/time of transaction and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you.
    -Manoj
    HDFC Bank Customer assistance
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      J
      jbshah28
      from Chennai, Tamil Nadu
      Apr 25, 2017
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      Sir/madam,

      This is a request to provide jain food drop box option in the trains serving in house food. Do not get jain food in trains like shatabdi or similar trains where food packets are prepared in advance. I have faced similar issues many a times and when request the railway attended, they inform that food is already prepared and cannot adhere to our request. So if jain food option is provided, they can know in advance and prepare jain food.
      Even international airlines serves jain food worldwide. Kindly consider the issue.

      Thank you
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        B
        Bswamiji
        from Tanuku, Andhra Pradesh
        Apr 25, 2017
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        Address: East Godavari, Andhra Pradesh, 533221
        Website: Irctc

        Name - - balla swamiji irctc user id - bswamiji mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        View replies
        I cancelled two bookings and i am supposed to get a refund of 2570 and 1285.
        Refund status of both tickets shows "refunded on april 19 2017" but i havent recieved any refund till date.

        Plz plz give me my refund as soon as possible.
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          K
          kiran3136
          from Mumbai, Maharashtra
          Apr 25, 2017
          Resolved
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          Resolved

          Address: Mumbai City, Maharashtra, 400081
          Website: Indian Railway Catering & Tourism Corporation [IRCTC]

          I had tried to book tickets for my parents on both the occasions i.e. for 22nd August and 23rd August 2017 for the occasion of Ganapati festival,
          However I was not able to book the tickets for the both the occasion and the money was too withdrawn from my account,
          Is there some kind of fraud or scam been conducted do please let us know as I am fed up of this situation as both the transaction were failed within 2 minutes
          8am portal was open and 8.02 am the portal showed me transaction error even though all details were filled correctly
          this happened with me for 2 consecutive days
          Do please let us know if there some kind of scam been conducted so that I would think twice to travel by train next time.
          Apr 25, 2017
          Complaint marked as Resolved 
          I am taking it back sorry
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            B
            binny sachdeva
            from Delhi, Delhi
            Apr 24, 2017
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            Address: New Delhi, Delhi, 110007

            Hello sir/ ma am

            Kindly help to me my user id or password i have no idea user password or i am trying new user is not creat already email id or phone number is use.
            I have no idea is security question.
            My user id or password again send my email id.

            User id recovery or password.
            My email id is : sachdeva. [protected]@gmail.com
            My contact number is [protected]

            Reagrds & thanks
            Binny sahdev
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            Apr 24, 2017
            Updated by binny sachdeva             user id or password plz send my email id
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              N
              nishantmohan355
              from Delhi, Delhi
              Apr 24, 2017
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              I booked a ticket for ANVT to PNBE for 23rd april. PNR is [protected]
              I got a waiting tatkal ticket. As far as I know that waiting tatkal gets automatically cancelled.
              So I didn’t cancelled it when I saw that chart was prepared and still my ticket was waiting.
              But now here I m not getting any update regarding cancellation or refund.
              Please help. I want to know when I will have my refund
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              View replies
              I have cancelled 3 tickets before 2 days (13th April 2017) Details As below: GKP LTT EXP PNR Number: [protected] .
              Booking charges was 315 but refunded only 20 Rs in my Account
              After that I called customer care But all phone nos are busy. They are not interested to resolve the problem.

              cheap Service IRCTC.
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                P
                prashik dudhe
                from Mumbai, Maharashtra
                Apr 24, 2017
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                Address: 411041

                We have traveled to wardha from pune on 21 april 2017 by ajni superfast express first their was a big dely due to ac not working properly after a long period 0f around 2 -3 hr train started but during the journey again the ac stops working and their was no fan also available for the passenger some old age people who felt some breathing problem also and bp problem during the journey i request the concerned authority to kindly check the problem and fix it so that it should not happen again
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                View replies
                I have been trying to reach customer service of IRCTC from a very long time. i sent a very long mail to irctc support regading discrepancy in refund.they responded after 15 days and couldn't solve my problem.. Now i have been dialing [protected] from 48 hrs. Absolutely no response from anyone. This kind of poor service was not expected out of IRCTC
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                  B
                  binaroy
                  from Hyderabad, Telangana
                  Apr 24, 2017
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                  Address: 700114
                  Website: irctcco.in

                  I have cancelled my journey tickets on 08/02/2017 vide pnr no. [protected] and transaction id [protected] but unfortunate to mail to your good office till date i have not get back my refunded amount to my concerned a/c.
                  Details of tickets;-
                  P n r no. [protected]
                  Transaction id;- [protected]
                  Train no. 12704 (Falaknama exp)
                  Date of journey:- 10/02/2017
                  Date of cancellation:- 08/02/2017
                  Journey from secunderabad to howrah
                  No of passengers:- 2 (Two),
                  Class of tickets:- 2ac

                  Please credit the amount with immediate effect under advise to me.


                  Birendra nath roy
                  11, rabindra nath tagore road p. O.- panihati,
                  Kolkata - 700114.
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                  View replies
                  I was booking tickets but transaction not happened. But amount deducted from my bank. Still refund of rs 940 not credited in my account. More than 5 days has been lapsed
                  Reply
                  I had ordered food on 14/03/2017. I was travelling in
                  train number :22602 and i had ordered food at the station daund jn. I was waiting for the food at daund station but i did not receive the food then i called the hotel and told the issue they told that their hotel was closed. So i want the refund.
                  Food order no :839738
                  pnr no:[protected]
                  Reply
                  Respecterld sir/mam ..
                  mera naam shubham walia hai
                  mai 16/4/2017 lyi 3A train book krwai c.
                  but eh train waiting list vich reh gyi...
                  soo please mere paise refund kite jaan..
                  mere ticket number hai
                  PNR:[protected], TRAIN:14012, DOJ:16-04-17, 3A, HSX-DLI, Dep:22:10,
                  SHUBHAM WALIA+1, WL 33, WL 34,
                  Fare:1320, SC:0.0+PG+INS
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                    P
                    prit19
                    from Kolkata, West Bengal
                    Apr 24, 2017
                    Resolved
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                    Resolved

                    Address: Kolkata, West Bengal, 700030
                    Website: irctc.co.in

                    Before ewallet registration i added 900 inr into my account... Then i saw registration is forbidden during the tatkal period (May be main reason for this they have only 16 bit application server) then when i registered next day on ewalled my 900 was gone! When i called at cust care they said there is nothing to do you have to register before adding money... Which kind of service is it? If matter is like this then why can i add money before registration? You know what im saying??
                    Jun 29, 2017
                    Complaint marked as Resolved 
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    View replies
                    Sir me Ujar id or passward bhul gya please batana
                    Reply
                    I have cancelled a ticket on 16th april 2017. When I checked for d return status, it is showing that the amount has been refunded and it is refunded on PAYTMAG bank instead of my own bank account. The amount was Rs 14640.
                    please help out to get my money back. please tell me what is the process to get my money back ?
                    Reply
                    Today 17 april 2017 i booked ticket through app, train dadar bhuj in tatkal, due to some technical issue money is deducted from my account but ticket is not booked. in website i can see it in failed transaction. how can i get refund?
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                      1
                      1109.ashish
                      from Ranaghat, West Bengal
                      Apr 23, 2017
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                      Address: Cuttack, Odisha, 753008

                      I had visited cuttack railway station today at about 11 pm and had visited a vendor namely s.r.foods having avm stall no. 2 where i purchased a amul cool having mrp rs 18 but i was charged rs 20, purchased a tea priced at rs 7 but was charged rs 10, purchased a coffee priced at rs 7 but was charged rs 10. When questioned i got only explanations from the vendor staffs.
                      This is highly ridiculous
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir / madam
                      I am currently travelling in Train number
                      PNR:[protected], TRAIN:16853, DOJ:17-04-17, 3A, TDPR-TJ, Dep:11:52,
                      SASIKUMAR, B4 25.
                      Air conditioning is very poor in the coach and since the season is hot we are booking AC coach but there is no AC in the coach.
                      Not at all happy
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                        S
                        Shubhm_
                        from Jangaon, Telangana
                        Apr 23, 2017
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                        Sir/mam,
                        I requested for tdr against pnr no.[protected] (On 6th march 2017) but it has been repudiated citing that no edr has been fed against the particular pnr as party has travelled. But in actual case no party has travelled on the ticket, as on the same day i booked another ticket on the same train for next day after knowing that the train has been late for more than three hours and then travelled on next day. So it is not possible to travel on two different trains on the same day. If you want i can provide the next day travel details. Regarding this issue i already mailed to [protected]@claims. Indianrail.gov.in, but 17 days over & i am not geting any response.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                        View replies
                        We traveled for yeshwanthpur to solapur on 15th April and returned on 17th solapur express. both the time we got the worst boggy.. old compartment and specially in the enterence the AC vent is very bad. we traveled thought 2 tier AC. after paying huge money for the tickets its the worst experience.
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                          K
                          Ka34
                          from Bengaluru, Karnataka
                          Apr 23, 2017
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                          Website: Irctc.co.in

                          Sir I had booked 3 tickets from bellary to Bangalore on 23/04/2017, transaction ID:[protected]. I had payed an amount of RS 645 through my debit card. But the webpage closed immediately after the amount got deducted and I have not received any confirmation for irctc till now. I have consulted the customer care but they are not responding. So please take action against them and help me to get my hard earned money refunded
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                          View replies
                          Brother money refund success ho jayega within 15 days. My mob no-[protected]
                          Reply
                          Ka34's [Complaint's author] reply, Apr 23, 2017
                          Bro will irctc notify me
                          Don't tension
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                            S
                            sauravag12
                            from Chennai, Tamil Nadu
                            Apr 22, 2017
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                            Address: Moga, Punjab, 142001

                            Dear irctc team,

                            Pnr [protected]
                            I have filed my tdr on same day of journey considering that train is late by more than 3 hrs.

                            Now after 4 months, revert came is that tdr rejected because i traveled on train which is not the case.

                            May be tt has allowed ticket to other person which is illegal. I have to take necessary action. I have to have my money back.

                            Regards,
                            Saurav aggarwal
                            +91 [protected]
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              shubhamga
                              from Gurgaon, Haryana
                              Apr 22, 2017
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                              Address: New Delhi, Delhi
                              Website: irctc.co.in

                              So the problem was happen with me that i book a ticket but train was more than 24hr late so i file a tdr but still i dont get any money and i file tdr in january and now its april.

                              Pnr no=[protected]
                              Transaction id=[protected]
                              Booked on=27/12/2016
                              Date of journey=06/01/2017
                              Total=rs 515
                              Train no=12406
                              From=nizamuddin to= nagpur

                              Tdr filing date=06/01/2017
                              Reference no=ekt[protected]
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                prasingh06
                                from Noida, Uttar Pradesh
                                Apr 22, 2017
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                                Address: Mathura, Uttar Pradesh, 281005
                                Website: irctc.co.in

                                Dear sir,
                                I booked ticket from mathura to lucknow at 29th march 2017 in 15108 (Mathura chhapara). But train was late more than 3 hours so i filled tdr but today 20th april 2017 tdr status is repudiated. I talk to irctc helpline no.."he said you should reopen this matter".

                                O kindly reopen this matter as soon as possible.

                                Thanks

                                Prashant singh
                                User id.-prasingh06
                                Train no.15108
                                Pnr no.-[protected]
                                Date-29th march 2017
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  Fateeha
                                  from Sathupalli, Telangana
                                  Apr 22, 2017
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                                  Address: 500028
                                  Website: irctc.co.in

                                  After repeated mails to irctc cc i haven't got my matter resolved. My money was deducted for a ticket not booked and everytime i write a mail no body replies. It has been 3 months now and i don't get any response from customer care. Pathetic service. Whom should i contact for further actions.
                                  Once a while they ask for my bank statement, i provide it again after 1 month they ask for my bank statement. I have done this twice and after the second bank statement no body has replied even after 1 month. The most recent ticket i'd provided to me is 5631576.
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  May 12, 2017
                                  Updated by Fateeha                                   Till now no update.
                                  May 27, 2017
                                  Updated by Fateeha                                   Why is there no update
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                                    Barkha95
                                    from Bengaluru, Karnataka
                                    Apr 22, 2017
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                                    Address: 560040
                                    Website: irctc.co.in

                                    I am a frequent traveller, always thought that things might change but now it's high time. Few observations Overall, not travelled much to North but yes Southern region railways are getting worst day by day, currently I am travelling to North and I see that train is very Unhygienic and Washroom stinks. There is absolute no cleanliness at all though it's an A/C coach feels like I am travelling in a normal coach. When I recall(not really sure though) travelling from Chennai to Delhi or vice versa can you believe Cockroaches accompanied me the whole time. It's high time that Railways concerns should be taken into consideration very seriously as one might face lot of health issues like because of washroom being unhygienic one can get Infection etc., Consider this and take the required action.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      pmudit
                                      from Mumbai, Maharashtra
                                      Apr 22, 2017
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                                      Address: 411044
                                      Website: www.irctc.co.in

                                      I have booked irctc package for bharat darshan from cstm to south india for me n my family 3 months in advance. On the day of departure the train departed from starting station 2 hrs late as the preparation were not proper.Not only this I am going to board the train from gulbarga where the train was supposed to be 11pm but I am still waiting till 6am in the morning but train is not yet come.I came here to catch the train from Hyderabad after doing the full day office but here I found the huge discomfort because of such issue.Here railway has not even done the announcement for apology or anything related to its arrival.Kindly do some strict action on such issues as even 3 months are not sufficient for proper time scheduling and other arrangements.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        DeepakIITR
                                        from Hyderabad, Telangana
                                        Apr 22, 2017
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                                        Address: Bangalore, Karnataka, 560078
                                        Website: www.irctc.co.in/eticketing/home

                                        Tried to cancel 2 e-tickets multiple times atleast 15 hours before the train departure.. But cancellation did not go through as there was a server error. Tried again 3 hours back.. Noe it says zero amount will be refunded as chart is prepared.
                                        Tried to file tdr but there is no such reason as 'server not working'. This is ridiculous. We neither have proper servers to carry out transaction with out any issue nor there are enough ways to report the issue correctly.

                                        Please refund amount for my 2 tickets considering it as cancelled before 15 hours of train.

                                        Ticket-1:
                                        Pnr [protected], date of journey 22-apr-2017
                                        Train number 22708

                                        Ticket-2:
                                        Pnr number[protected] date of journey : 22-apr-2017
                                        Train number : 22708

                                        Please do the needful asap.
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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