Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

My ticket booked in 2nd at from madurai to chennai. Train no 12641 date[protected]. Pnr [protected] seat no 46. After paying for 2ac i was provided the least quality birth.. Near the door with no space to sleep and no access vents with shabby smelling sheets and curtain. Since i board the train at 12pm i have little option to complaint. Is this the way railway earning looting the customer. Need a solution for money and the discomfort costs.
Anoop. V

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M

Mallika Uppal

from Jabalpur, Madhya Pradesh

Apr 26, 2017

Sir reservation krwayi Hui hai fir bhi seat nahi hai aur leg injury hai mujhr my rain no is 19403 train name - sultan express please help me reservation hote hue zameen par baithe hai

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Address: Lucknow, Uttar Pradesh, 226022

I had cancelled my 3 e-tickets on 7th april 2017, pnr numbered [protected], [protected] and [protected] respectively.
Out of these, pnr number [protected] (Refund amount rs. 220) and [protected] (Refund amount rs.530) have been refunded successfully on 9th and 10th april 17 respectively.
The third pnr [protected] (Refund amount rs 530), is still not refunded even after 14 days of cancellation and there is no update on it yet.
I have made a complaint on helpline number and mail as well, with ticket id [irctc #5631593], but there is no response from irctc and refund is yet to be made.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Apr 20, 2017

Mohmd Jd's response My user id n paswed rest karna he
My email
[protected]@gmail.com
My no
[protected]

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S

SukantaTiger

from Mahishadal, West Bengal

Apr 25, 2017

This happens thrice. I had booked the ticket but every time IRCTC had deducted the money and login got failed. What the hell is this. I lost my money almost 3000.
I used two login IDs,
1. tigermanav
2. S_Mahen

Please look into this matter.

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M

Mohmd Jd

from Bathinda, Punjab

Apr 25, 2017

Rest my user id and paswerd
My email id
[protected]@gmail.com
My no
[protected]

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P

priti0jha

from Shimla, Himachal Pradesh

Apr 26, 2017

Dear sir
My email I'd is [protected]@gmail.
Sir please send me to my email verification otp

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Address: Lucknow, Uttar Pradesh, 226017

Website: IRCTC

Dear sir/ madam,

I was trying to book the train ticket from singrauli to lucknow on dated 19 april -2017, the said amount inr 1097.25 was deducted from account hdfc bank - branch lucknow through my debit card, but ticket was not generated.

The booking ref number is -099711.
If any else information or document required will provide you the same

Id-vaibhav. [protected]@gmail.com.

Rgds
Vaibhav pathak

Aug 5, 2021

Complaint marked as Resolved

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Apr 28, 2017

Dear Customer,
Kindly mail us at [protected]@hdfcbank.com from registered email ID along with Customer Id/card no., issue details, transaction details, date/time of transaction and your registered contact details mentioning reference Id TTU[protected] in the subject line. The concerned department will assist you.
-Manoj
HDFC Bank Customer assistance

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Sir/madam,

This is a request to provide jain food drop box option in the trains serving in house food. Do not get jain food in trains like shatabdi or similar trains where food packets are prepared in advance. I have faced similar issues many a times and when request the railway attended, they inform that food is already prepared and cannot adhere to our request. So if jain food option is provided, they can know in advance and prepare jain food.
Even international airlines serves jain food worldwide. Kindly consider the issue.

Thank you

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: East Godavari, Andhra Pradesh, 533221

Website: Irctc

Name - - balla swamiji irctc user id - bswamiji mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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N

naman873

from Mathura, Uttar Pradesh

Apr 25, 2017

I cancelled two bookings and i am supposed to get a refund of 2570 and 1285.
Refund status of both tickets shows "refunded on april 19 2017" but i havent recieved any refund till date.

Plz plz give me my refund as soon as possible.

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Address: Mumbai City, Maharashtra, 400081

Website: Indian Railway Catering & Tourism Corporation [IRCTC]

I had tried to book tickets for my parents on both the occasions i.e. for 22nd August and 23rd August 2017 for the occasion of Ganapati festival,
However I was not able to book the tickets for the both the occasion and the money was too withdrawn from my account,
Is there some kind of fraud or scam been conducted do please let us know as I am fed up of this situation as both the transaction were failed within 2 minutes
8am portal was open and 8.02 am the portal showed me transaction error even though all details were filled correctly
this happened with me for 2 consecutive days
Do please let us know if there some kind of scam been conducted so that I would think twice to travel by train next time.

Apr 25, 2017

Complaint marked as Resolved

I am taking it back sorry

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Address: New Delhi, Delhi, 110007

Hello sir/ ma am

Kindly help to me my user id or password i have no idea user password or i am trying new user is not creat already email id or phone number is use.
I have no idea is security question.
My user id or password again send my email id.

User id recovery or password.
My email id is : sachdeva. [protected]@gmail.com
My contact number is [protected]

Reagrds & thanks
Binny sahdev

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Apr 24, 2017

Updated by binny sachdeva user id or password plz send my email id

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I booked a ticket for ANVT to PNBE for 23rd april. PNR is [protected]
I got a waiting tatkal ticket. As far as I know that waiting tatkal gets automatically cancelled.
So I didnâ€™t cancelled it when I saw that chart was prepared and still my ticket was waiting.
But now here I m not getting any update regarding cancellation or refund.
Please help. I want to know when I will have my refund

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A

abhijeet vadnere

from Pune, Maharashtra

Apr 24, 2017

I have cancelled 3 tickets before 2 days (13th April 2017) Details As below: GKP LTT EXP PNR Number: [protected] .
Booking charges was 315 but refunded only 20 Rs in my Account
After that I called customer care But all phone nos are busy. They are not interested to resolve the problem.

cheap Service IRCTC.

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Address: 411041

We have traveled to wardha from pune on 21 april 2017 by ajni superfast express first their was a big dely due to ac not working properly after a long period 0f around 2 -3 hr train started but during the journey again the ac stops working and their was no fan also available for the passenger some old age people who felt some breathing problem also and bp problem during the journey i request the concerned authority to kindly check the problem and fix it so that it should not happen again

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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kiran438

from Hyderabad, Telangana

Apr 24, 2017

I have been trying to reach customer service of IRCTC from a very long time. i sent a very long mail to irctc support regading discrepancy in refund.they responded after 15 days and couldn't solve my problem.. Now i have been dialing [protected] from 48 hrs. Absolutely no response from anyone. This kind of poor service was not expected out of IRCTC

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Address: 700114

Website: irctcco.in

I have cancelled my journey tickets on 08/02/2017 vide pnr no. [protected] and transaction id [protected] but unfortunate to mail to your good office till date i have not get back my refunded amount to my concerned a/c.
Details of tickets;-
P n r no. [protected]
Transaction id;- [protected]
Train no. 12704 (Falaknama exp)
Date of journey:- 10/02/2017
Date of cancellation:- 08/02/2017
Journey from secunderabad to howrah
No of passengers:- 2 (Two),
Class of tickets:- 2ac

Please credit the amount with immediate effect under advise to me.

Birendra nath roy
11, rabindra nath tagore road p. O.- panihati,
Kolkata - 700114.

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D

Deepika Soni

from Delhi, Delhi

Apr 24, 2017

I was booking tickets but transaction not happened. But amount deducted from my bank. Still refund of rs 940 not credited in my account. More than 5 days has been lapsed

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R

Rajeswar Ramaiah

from Chennai, Tamil Nadu

Apr 24, 2017

I had ordered food on 14/03/2017. I was travelling in
train number :22602 and i had ordered food at the station daund jn. I was waiting for the food at daund station but i did not receive the food then i called the hotel and told the issue they told that their hotel was closed. So i want the refund.
Food order no :839738
pnr no:[protected]

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E

Er Shubham Walia

from Bathinda, Punjab

Apr 24, 2017

Respecterld sir/mam ..
mera naam shubham walia hai
mai 16/4/2017 lyi 3A train book krwai c.
but eh train waiting list vich reh gyi...
soo please mere paise refund kite jaan..
mere ticket number hai
PNR:[protected], TRAIN:14012, DOJ:16-04-17, 3A, HSX-DLI, Dep:22:10,
SHUBHAM WALIA+1, WL 33, WL 34,
Fare:1320, SC:0.0+PG+INS

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Address: Kolkata, West Bengal, 700030

Website: irctc.co.in

Before ewallet registration i added 900 inr into my account... Then i saw registration is forbidden during the tatkal period (May be main reason for this they have only 16 bit application server) then when i registered next day on ewalled my 900 was gone! When i called at cust care they said there is nothing to do you have to register before adding money... Which kind of service is it? If matter is like this then why can i add money before registration? You know what im saying??

Jun 29, 2017

Complaint marked as Resolved

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Bhanwar Jat

from Allahabad, Uttar Pradesh

Apr 24, 2017

Sir me Ujar id or passward bhul gya please batana

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R

Ranit Red-Devil Roy

from Tumkur, Karnataka

Apr 24, 2017

I have cancelled a ticket on 16th april 2017. When I checked for d return status, it is showing that the amount has been refunded and it is refunded on PAYTMAG bank instead of my own bank account. The amount was Rs 14640.
please help out to get my money back. please tell me what is the process to get my money back ?

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P

Pritesh Makani

from Mumbai, Maharashtra

Apr 24, 2017

Today 17 april 2017 i booked ticket through app, train dadar bhuj in tatkal, due to some technical issue money is deducted from my account but ticket is not booked. in website i can see it in failed transaction. how can i get refund?

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Address: Cuttack, Odisha, 753008

I had visited cuttack railway station today at about 11 pm and had visited a vendor namely s.r.foods having avm stall no. 2 where i purchased a amul cool having mrp rs 18 but i was charged rs 20, purchased a tea priced at rs 7 but was charged rs 10, purchased a coffee priced at rs 7 but was charged rs 10. When questioned i got only explanations from the vendor staffs.
This is highly ridiculous

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S

sasikumar naturals

from Jabalpur, Madhya Pradesh

Apr 24, 2017

Dear Sir / madam
I am currently travelling in Train number
PNR:[protected], TRAIN:16853, DOJ:17-04-17, 3A, TDPR-TJ, Dep:11:52,
SASIKUMAR, B4 25.
Air conditioning is very poor in the coach and since the season is hot we are booking AC coach but there is no AC in the coach.
Not at all happy

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Sir/mam,
I requested for tdr against pnr no.[protected] (On 6th march 2017) but it has been repudiated citing that no edr has been fed against the particular pnr as party has travelled. But in actual case no party has travelled on the ticket, as on the same day i booked another ticket on the same train for next day after knowing that the train has been late for more than three hours and then travelled on next day. So it is not possible to travel on two different trains on the same day. If you want i can provide the next day travel details. Regarding this issue i already mailed to [protected]@claims. Indianrail.gov.in, but 17 days over & i am not geting any response.

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Deepthi Rathod

from Bengaluru, Karnataka

Apr 24, 2017

We traveled for yeshwanthpur to solapur on 15th April and returned on 17th solapur express. both the time we got the worst boggy.. old compartment and specially in the enterence the AC vent is very bad. we traveled thought 2 tier AC. after paying huge money for the tickets its the worst experience.

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Website: Irctc.co.in

Sir I had booked 3 tickets from bellary to Bangalore on 23/04/2017, transaction ID:[protected]. I had payed an amount of RS 645 through my debit card. But the webpage closed immediately after the amount got deducted and I have not received any confirmation for irctc till now. I have consulted the customer care but they are not responding. So please take action against them and help me to get my hard earned money refunded

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

Saddammolla

from Kolkata, West Bengal

Apr 23, 2017

+1

Brother money refund success ho jayega within 15 days. My mob no-[protected]

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Ka34's [Complaint's author] reply, Apr 23, 2017

Bro will irctc notify me

S

Saddammolla

from Kolkata, West Bengal

Apr 23, 2017

Don't tension

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Address: Moga, Punjab, 142001

Dear irctc team,

Pnr [protected]
I have filed my tdr on same day of journey considering that train is late by more than 3 hrs.

Now after 4 months, revert came is that tdr rejected because i traveled on train which is not the case.

May be tt has allowed ticket to other person which is illegal. I have to take necessary action. I have to have my money back.

Regards,
Saurav aggarwal
+91 [protected]

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Address: New Delhi, Delhi

Website: irctc.co.in

So the problem was happen with me that i book a ticket but train was more than 24hr late so i file a tdr but still i dont get any money and i file tdr in january and now its april.

Pnr no=[protected]
Transaction id=[protected]
Booked on=27/12/2016
Date of journey=06/01/2017
Total=rs 515
Train no=12406
From=nizamuddin to= nagpur

Tdr filing date=06/01/2017
Reference no=ekt[protected]

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Address: Mathura, Uttar Pradesh, 281005

Website: irctc.co.in

Dear sir,
I booked ticket from mathura to lucknow at 29th march 2017 in 15108 (Mathura chhapara). But train was late more than 3 hours so i filled tdr but today 20th april 2017 tdr status is repudiated. I talk to irctc helpline no.."he said you should reopen this matter".

O kindly reopen this matter as soon as possible.

Thanks

Prashant singh
User id.-prasingh06
Train no.15108
Pnr no.-[protected]
Date-29th march 2017

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Address: 500028

Website: irctc.co.in

After repeated mails to irctc cc i haven't got my matter resolved. My money was deducted for a ticket not booked and everytime i write a mail no body replies. It has been 3 months now and i don't get any response from customer care. Pathetic service. Whom should i contact for further actions.
Once a while they ask for my bank statement, i provide it again after 1 month they ask for my bank statement. I have done this twice and after the second bank statement no body has replied even after 1 month. The most recent ticket i'd provided to me is 5631576.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

May 12, 2017

Updated by Fateeha Till now no update.

May 27, 2017

Updated by Fateeha Why is there no update

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Address: 560040

Website: irctc.co.in

I am a frequent traveller, always thought that things might change but now it's high time. Few observations Overall, not travelled much to North but yes Southern region railways are getting worst day by day, currently I am travelling to North and I see that train is very Unhygienic and Washroom stinks. There is absolute no cleanliness at all though it's an A/C coach feels like I am travelling in a normal coach. When I recall(not really sure though) travelling from Chennai to Delhi or vice versa can you believe Cockroaches accompanied me the whole time. It's high time that Railways concerns should be taken into consideration very seriously as one might face lot of health issues like because of washroom being unhygienic one can get Infection etc., Consider this and take the required action.

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Address: 411044

Website: www.irctc.co.in

I have booked irctc package for bharat darshan from cstm to south india for me n my family 3 months in advance. On the day of departure the train departed from starting station 2 hrs late as the preparation were not proper.Not only this I am going to board the train from gulbarga where the train was supposed to be 11pm but I am still waiting till 6am in the morning but train is not yet come.I came here to catch the train from Hyderabad after doing the full day office but here I found the huge discomfort because of such issue.Here railway has not even done the announcement for apology or anything related to its arrival.Kindly do some strict action on such issues as even 3 months are not sufficient for proper time scheduling and other arrangements.

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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 266

Dirty birth and low standard facilities

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Refund not credited in account even after 15 days of online cancellation

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Amount deducted but can't get the train ticket

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Non availability of jain food

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Change of email id

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Transaction failure

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User id recovery or password my email id [email protected]

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Refund for waiting tatkal

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Ac not working during the train journey

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Ticket cancelled on 08/02/2017, pnr no 4538452142, amount not refunded yet.

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Worthless service good source of scamming money!

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Prices charged above mrp by vendors at railway station

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Regarding Rejection Of TDR (IRCTC)

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I did not get a ticket though my money was deducted

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Tdr rejected after 4 months time

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Tdr refund not get

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Tdr repudiate reason

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Non refund of my money even when ticket is not booked.

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Hygiene issues

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Very late arrival of train without any proper information

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