Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir, On 23/9/2013 i had booked online through IRCTC online Reservation System for myself, for the journey from Dadar to Madgaon. for Journey dated 13/10/2013. Recently when i went to update my passbook i noticed i was charged twice for the same ticket whereas i was issued only one ticket. passbook details POS[protected] IRCTC Amount Debited 256=24 POS[protected] IRCTC " " 256=24 I later cancelled the ticket on 12/10/2013, as of date i had no refund.

TDR REF.NO.[protected] DT.02.10.2013 FILED CLAIMING REFUND OF AC CHARGES FOR THE JOURNEY UNDERTAKEN WITH REFERENCE TO E TICKET;- PNR NO.[protected]-TRANSACTION ID NO.:[protected]-TRAIN NO.16058/SAPTHAGIRI EXPRESS- DATE OF JOURNEY :01.10.2013-TIME OF DEPARTURE AT TIRUPATI RLY STATION:17.55-JOURNEY FROM TIRUPATI TO CHENNAI CENTRAL - IN AC CHAIR CAR -COACH NO.C1 IN SEAT NOS.30, 31 AND 32-TOTAL FARE RS.687.47[INCLUSIVEOF IRCTC SC RS.22.47]-PASSENGERS' NAMES:P.S.JEEVAN[AGE65-MALE], P.S.GUNAVATHI[AGE55-FEMALE] AND T S SANGEETHA [AGE 27- FEMALE]-REASON FOR FILING TDR: AC FAILURE AND POWER DISRUPTION THROUGHOUT THE JOURNEY PERIOD- TTE NOT CHECKED THE TICKETS OF ALL PASSENGERS TRAVELLED IN AC CHAIR CAR-COACH C1 AND INFORMED HAVING NOTED THE FACT OF AC FAILURE IN THE COACH IN THE CHART FOR CHECKING TICKETS AND ASKED US TO CLAIM REFUND DIRECTLY WITH IRCTC AT CHENNAI CENTRAL RLY STATION. NO RESPONSE TILL DATE . HENCE THE COMPLAINT.

I have made 6 transactions with on line Reservation Facility Available on the Web Site IRCTC but all the transactions were failed and amount debited from my SBI DEBIT ACCOUNT but I have not received any amount credited in my particular account. my Transaction IDs are as below. Transaction ID Pay Status Reservation Status Total Amount Bank [protected] Settlement Requesred Not Booked Rs.3192/- SBI Debit [protected] Settlement Failed Not Booked Rs.612/- SBI Debit [protected] Settlement Failed Not Booked Rs.612/- SBI Debit [protected] Settlement Failed Not Booked Rs.3562/- SBI Debit [protected] Settlement Failed Not Booked Rs.2162/- SBI Debit [protected] Settlement Failed Not Booked Rs.2162/- SBI Debit Kindly reply to me to the earliest extend. Thanks (ASHOK PANDEY)

Dear Sir,
I, the undersigned had taken tatkal ticket having following details.
Out going journey RETURNING Journey
Tiket PNR No. : [protected] [protected]
Date of journey : 07/10/2013 07/10/2013
Train NO. :[protected]
From : Panvel to Sawantwadi Sawantwadi to Panvel
Amount : Rs 370 Rs 375

The train no 10111 was late on 07/10/13 for more than 12 hours. As per my tour plan I had to visit Sawantwadi and return on same day doing my important work. As the out going train was too late for more than 12 hours, I had to cancell my trip and Idid not travelled out going and returing.
It may be noted that I enquired for refund at panvel on same day but I was informed that you go to CST for refund. Nest same day morning I tried to refund from Govandi rly. station but there as well I was informed to get refund from CST only.
As such it is requested to refund the tiket amount for outgoing as well as returning TOTAL AMOUNT Rs 745 at the eairliest.
THANK YOU YOUR FAITHFULLY
SHAIKH S R

sir, i am sudhakar rao with email id as www.sudhakar.[protected]@gmail.com and phone no [protected]/[protected]. i have so many times to signup. but i couldn't get. whenever i go for signup with my phone no's, it is showing "your mobile number is already registered". but still i couldn't get any user id or password to my email id.

To-Day i have booked Journey ticket in TATKAL QUOTA by 12739(GARIBRADH EXP) in A/C 3 tier booked under PNR no [protected] Transaction Id [protected] consisting two passengers fare is an amount of Rs.1852-42 paise deducted from account TWICE and problem occurred when i am going to the book the same ticket 2nd time got side middle berth and side upper berth in lieu of Lower berth because at that more berths available at the time of 1st attempt after consulting through toll free number [protected] received message from this number that ticket has not been booked the same when first time deducted Rs.1852.47 through my account.so please verify and return the same as soon as early possible thanking you

USER ID-SHREEMISHR FIRST NAME- SHREENIWAS LAST NAME- MISHRA D.O.B.-27/12/69 REGISTERED MOBILE NO.-[protected] CITY-NEW DELHI RESIDENTIAL ADD.-FLAT NO.210, SEC 13/B, METRO VIEW APPTS., DWARKA, NEW DELHI. EMAL ID GIVEN- [protected]@gmail.com kindly note that this email id has been wrongly spelt by mistake. My correct email id is - [protected]@gmail.com. I request you to kindly update my email id and send me a new password on the same. Thanks.

Guwahati To New Delhi Ac Sup .train No 02435 Pnr No-[protected] Transaction Id-[protected] Ticket Fare-2267.47 ( Rs. Two thousand two hundred and sixty seven and four seven paisa only.) 1.Pranjal Baruah. Age.23 2. Sumita Baruah. Age. 59 Address. Gauripur W/No.1 Near Girls High School Baruapatty Road.Dist Dhubri Assam.783331(M.No- [protected])

I had booked two AC tickets online on 7th September 2013 at around 1.20 pm in Train No:12076, Janshatabdi express, from Ernakulam Junction to Calicut. On arrival at the station to board the train, I was informed that the Train will be terminated at Trichur due to to the ongoing works at Shoranur. I contacted the station master and reservation supervisor to find if onward transportation facility will be arranged by the railways at Trichur. Station master contacted Trichur station and was informed that no onward facility has been arranged. As I am a senior citizen and a heart patient and I was travelling with my wife for a medical check up at the Iqraa hospital at Calicut, I had to reach Calicut to keep my medical appointment. I tried to cancel the ticket online, but could not do so as the chart was already prepared. Then I contacted the reservation supervisor who advised me to file a complaint at [protected]@irctc.co.in. The details of my ticket are given below:- PNR:[protected]. Train No: 12076. Date of journey:[protected]. ERS to CLT Passengers:1. Adam Ayub age-63. 2. Noorjahan Ayub age 52. coach C1. seats 50, 51. I had to travel by the next Train after about 2 hours in an unreserved compartment. As I could not keep my appointment with the doctor, I had to stay back one more day. I had to incur lot of extra expenses and hardships in this connection. As all these happened due to no fault of mine, I am eligible for full refund. Kindly refund the amount into my account No:[protected], SBI Ernakulam, Kochi.

Rakesh Kumar Gandhi House No. 580 Sector-8 Faridabad-121006 (Haryana) [protected] PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected] Booked On:[protected] Class: 3A Internet Service Charge: Rs 20.00 Date Of Journey: 10/6/2012 Railway Zone: WR Bank: CITI Total: Rs 3010.00 Train No: 12954 Ticket Charge: Rs 2990.00 From Station: H NIZAMUDDIN(NZM) Quota: General TDR Details Reason For TDR: Party Partially Confirmed/Wait listed And Waitlisted Passenge rs Did Not Travel. TDR Status:Regreted Reference No:ekt[protected] TDR Filing Date: 24-Jun-2012 Dear Sir I booked two tickets to Mumbai Central by Rajdhani Express Train No. 12954 from Hazarat Nizamuddin Railway station under PNR No. : [protected] as per detail below: 1. Rahul Gandhi, Age-23 years, Male, Sr.No. 1 2. Sarabjeet Singh, Age-23 years, Male, Sr.No. 2 The Ticket of Mr. Rahul Gandhi, Sr.No. 1 was confirmed before the finalisation of the Chart on the day of journey i.e. 10.06.2012 and he travelled to Mumbai by the said train. But the Ticket for the passenger at Sr. No. 2 namely Sarabjeet Singh was not confirmed and remained Wait Listed. So Mr. Sarabjeet Singh could not travel. I applied for TDR Refund but the same has been rejected with the reason "Passenger Travelled" whereas he has not travelled. I am also attaching the text of the passenger did not travel for your ready reference. I request you to please check up your records and refund me the amount of second ticket booked under PNR No. [protected], at the earliest as it has already been over-delayed. Thanking you, Yours faithfully Rakesh Kumar Gandhi

Dear Sir/ Madam, I have been trying to cancel a ticket on irctc website for the the last two days. But whenever i click on the cancel ticket button, it displays a statement "unable to retrieve due to communication failure" this is leading to a loss. The PNR number for the ticket is [protected]. Hopefully my problem will be resolved. Thanks Prakhar Arya [protected]

I purchased a Online Maxima Watch ...In this Watch Date option is there...And It is not getting Set Properly...From long time, i am trying but it is not working properly...And also After 2-4 days the cover of the dial has came out...Ad the company is not taking it back and allow me to return it...
It is not there in any other online shopping sites, ...
Firstly they said to do try setting the date and go to service centre but it is not working properly tilll now..it has been just almost a week ...But they now are saying that we cant take because it is damaged..
I am registered in many online shopping portals..And this will Never happen

i had booked 2 ticket on 16 august 2013 from delhi to belgum( ghataprabha, karnataka) for the journey on 14 October 2013.. while booking there were vacancy of 56 seats .. after booking two seats it reduced to 54 .. instead of getting fixed seats i got 11 and 12 waiting list (till now) .. last week my friend also booked for the same train but he got 1 waiting list .. i am tensed pls help me out .. i want to know ma exact pnr status .. PNR [protected] .. TRAIN 12780( Gao express)

Dear Sir,
This is to inform you that today I have gather bitter experience from IRCTC customer care survice.
I call [protected] this no around 12.39am Dated 21/09/2013 for my problem on other side customer care Exe who given is ID named Avishak(T.C) replay with me loudly ruffly& using slang language .
please look this matter.

Thanking You
Tamajeet Adhikary

Its' really surprising that the food supplied by the service provider is of below standard in a train like Rajdhani Express to Guwahati and New Delhi. Earlier Menu was there in the serving tray which is now replaced by the some other pictures. Above all no jam with bread, sometimes no ice-creams . On the other hand, soan papdi is replaced by mere cheapest biscuits costing mot more than Rs.2-3/-per packet. Above all, the rotis served were stale in most of the cases and the no bread-stick & butter with soup. The quality of the butter is deteriorated. Amul butter is replaced by Bimal butter. Whereas the food charges are not less, rather the fare is going higher day by day. If the complaint is given to the catering manager, it's of no use. I request the concerned authority to look into the matter very seriously just because everybody welcomes a good standardisation in a train like Rajdhani Express to Guwahati with a tedious 27 hours journey.

respected sir,
am sending this mail to kindly notify you that mi cancelled ticket with pnr number [protected] on the train number 12257 for 12-09-13 is not refunded....please look into this matter and do the needful.

yours faithfully,
Arun Philip John

Dear Sir, This is to inform you that i have an account name as premnsgkp on your respect irctc portal since 4-6 year ago but unfortunatily i changed password today but it was not matched this time so i tryied to recover password that it send reset password on mail id,but i dont know which mail id i mentioned in that time. Therefore you requested to please provide my respected id or send password on my mobile no (which was mentioned [protected]),because i have to cancell a ticket immediatly pls help as earlier possible

Hi,

Yesterday I went to drop my wife & my Mother to Yeswantpur railway station (they are travelling to Bijapur). We left our home at 6 PM train time was 7-30 PM (from my home railway station is 20 mins journey) because of traffic we reached railway station at around 7-20 as Platform ticket counter was very crowded & only 10 mins left i have not taken platform ticket. I went inside & searched TC or any Railway employee to ask which platform train will come no one is present either in platform or in office. I have searched all platform for my train no clue then again i came back to 1st platform then i asked one TC he told he don't know ask in office, I went inside office no one is there. then i asked one passenger he told it will come on 5th platform i went there train came. When i am coming out of the station a person who is civil dress stopped me & asked me platform ticket, I told him my story why i not took ticket. he told its not our problem you have to pay 255 rupees. he caught 2 more person from them he took 300 rupees for two person.

The person who spent 700 rupees to book ticket will not purchase 5 rupees platform ticket ???????

Please provide as much information as possible...last night i opned user ID on irctc. I recieved the user id and password through email id i.e [protected]@gmail.com and mobile veification code through my phone number.my user id is roufbashir after login my user id and password i am getting the result of invalid user id or password. Please do the needful.

i have booked two ticketsfrom vizag to coimbahor amount diducted but tickets not booked tickets booked date 29th aug 2013, and the bank icici bank credit card, and the icici bank id's 197655 (amount of rupees 1262.47). and another ID-119350 amount of rupees 1262.47. some other ticket to hyderabad garib rath train no; 12739 booked on 2nd sep 2013 amount of rupees 637.47/- ID no;684819 kindly send my amount return back to the same account.