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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 542

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H
hkachru
from Mumbai, Maharashtra
Jun 5, 2008
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IRCTC FOOD in Trains WORST

Hello,
I am Travelling from Chennai to New-Delhi, I am submitting this reply while in train AC2 Coach # A3, after having my RUBBISH FOOD Supplied by IRCTC catering Staff. Today is[protected] @ 10:07 PM IST. My PNR # [protected] Train # 2615, GT Express.

Since yesterday ie. 3rd June 2008 Tuesday, when I boarded this train from Chennai Central at 7 PM, IRCTC Staff came at 8 PM and took an order for Dinner and when...
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Harsh Garg
from Mumbai, Maharashtra
Jun 5, 2008
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Please note that I had booked an e-ticket for the PNR no. [protected] on irctc.co.in portal.

On the day of travel, i.e. 28 May, 2008, I was informed by the Agra Railway station information counter that the train is delayed by more than 12 hours and finally got cancelled.

All the trains originating from Rajasthan on 28 May were late and were finally cancelled due to the Gujjar protests.

The Cancellation rule on the IRCTC website says

If the train is marked as "CANCELLED" in PRS due to breaches, floods, accidents etc. full refund is permissible in case the ticket is cancelled within three days of the scheduled departure of the train. In case of e-tickets, such cancellations can be done by the customer through Internet.

Unfortunately, my travel plans got impacted due to the train cancellation and I had to cancel the ticket online. Not to mention the discomfort and distress the change of plans and extra money for the new reservation at the last moment caused.

As per the cancellation rules full refund needs to be made when the train is cancelled.

Kindly note that I have been refunded Rs. 264/- less under the transaction id [protected].

I am unable to understand on what account Rs. 264/- has been deducted, when the train was cancelled.

After sending several reminders at [protected]@irctc.co.in also no one has bothered to reply.

Truly, we are officially taken for a ride by a government agency.

God Bless IRCTC customers.
Aug 14, 2020
Complaint marked as Resolved 
while booking e ticket, typed wrong pan number and booked the ticket?

with out cancelling the eticket, how to change pan no?
please cancell my train ticket pnr no-[protected] transaction id no-[protected]vide clear trip no[protected]. i have been trying for quite some time without any success.

r. k. roy
My eticket has already been cancelled on line IRCTC but no refund received yet.Kindly check.
T.ID [protected] PNR- [protected] YPR - BZA 24/10/2008 Booked on 10/10/08
My E - Ticket has already been cancelled on line IRCTC but no refund received yet in My Bank A/C.Kindly check.

T.ID : [protected]
PNR : [protected]
Train No. & Name : 0803/HWH MYS SPECIAL
Journey On : 01 Aug 2009
Booked On : 16th July 2009
dear sirs
i have booked a E ticket through NGPAY,
the PNR no is [protected].
it contains the travel of two passengers
i cancelled the tickets partially by two times.
for one person i received the money, for another one i didn't received.
kindly check it
~sathyamoorthi
My E - Ticket has already been cancelled on line IRCTC but no refund received yet in My Bank A/C.Kindly check.

Transacn.ID : [protected]
PNR : [protected]
Train No :9105 Train Name :HARIDWAR MAIL
Journey On : 02/2/2010
Booked On : 17-jan-2010
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    Nitin Pathak
    from Mumbai, Maharashtra
    Jun 4, 2008
    Resolved
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    Two transactions for booking of e -tickets have failed, but there is no refund and the money has been deducted for both of them.

    I would request the refund of money ASAP.

    details of transaction ID 1 : [protected] Train No. 2429 RAJDHANI EXP dated 09/06/08 SBC to NDLS

    details of transaction ID 2 : [protected] Train No. 2649
    Sampark Kranti dated 09/06/08 YPR to NZM

    thanks
    Aug 14, 2020
    Complaint marked as Resolved 
    One transaction for booking of e -tickets have failed, but there is no refund and the money has been deducted from my sbi account.

    I would request the refund of money .

    details of transaction ID 1 : [protected] Train No. 2225 KAIFIYAT EXP dated 09/09/08 AMH to DLI
    Today I book a ticket from Mumbai to Kharagpur but Rs.1445.00 debited my sbi Account but now transaction has failed .Its transaction ID is -[protected].How can I refund my Rupees and how can I get ticket.
    I have know payment from itz transaction id to passenger list
    Two transactions for booking of e -tickets have failed, but there is no refund and the money has been deducted for both of them.

    I would request the refund of money ASAP.

    details of transaction ID 1 : [protected] Train No.2295A SBC PATNA EXP dated 18/05/09 BZA TO BPQ

    details of transaction ID 2 : [protected] Train No. 2295A SBC PATNA EXP dated 18/05/09 BZA TO BPQ



    Thanks

    IRCTC — Refund for failed transaction e ticket booking

    I booked three tickets from Nizamudin to Amritsar on 27 may 2009 but the transaction failed in between after I entered my debit card details so the amount of RS.2844 got debited from my account but the ticket was not booked.It showed me ticket under failed transaction.Then again I tried making the same ticket as and again transaction failed.So, total of Rs.5688 was debited from my account but my ticket was not booked.I maied irctc but didnt get any reply.Please assure me that when this money wull be credited back to my account.

    Thanks
    Aradhana Arora
    yesterday I tried to book my ticket from howrah to varanasi by my s.b.i. debit card. But two times it was failed and my Rs. 3100+ was debited from my savings account. when this amount will be refunded?
    i am student
    I had booked e ticket from irctc.co.in on 30-aug-09 and and some hours later i cancelled it. i have used my sbi debit card, i have also tried to cancel ticket through process provided by the irctc.co.in (except file TDR) but i don't know how to get refund my money. the debited amount was 479.
    i booked ticket on16th from vizag to mumbai i.e tatkal seva transaction was failed due to service unavilable of irctc & ibooked ticket for 2persons. my money debicted of rs1079/ on 17/10.it was not added to my account till now nor my ticket also not booked.[protected] is my transaction id from my sbi atm cum debit card no[protected]

    IRCTC — e ticket booking failed, hence requested for refund of money

    dear sir,
    i have attempted to book a e ticket from salem junction to mumbai lokamanya tilak terminus on 21.01.2011 at 20.45 hours. but booking was failed and ticket was not generated. hence i request to refund the ticket amount of rupees 404.00 in to my bank account early please.
    my e mail id is " [protected]@gmail.com "

    irctc - e ticket — ticket booking failed , refund requested

    dear sir,
    i have booked a e ticket in irctc from salem jn to mumbai lokamanya tilak terminus on 21 st january 2011at 20.45 hrs, but booking failed and ticket not generated. in the same time ticket fare of rupees 404.00 has been deducted from my bank account. hence i requst to refund the amount of rupees 404.00 early in to my bank account please. my email id is [protected]@gmail.com.

    by sridhar.
    my transaction id is is:[protected] but i am not finding my ticket on my irctc account...what to do?
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      V
      Vishwas Kini
      Jun 4, 2008
      Resolved
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      Ticket not booked but amount debited

      I booked two tickets from Thane to Mangalore using the SBI debit cum atm card, however after booking the tickets, though the amount got debited, the tickets were not booked. I have sent mails to SBI and IRCTC, however i have not received any reply from them.
      What should be the future course of action?...
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      K
      Kushal Singh
      from Pune, Maharashtra
      Jun 3, 2008
      Resolved
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      Dear Sir,
      I have tried to book ticket by IRCTC Web from BDTS to Jodhpur in Ranakpur EXp . on 29th may 08 for 30th May.
      After make payment there was connection error & I dont got my ticket. When I checked My A/C balance they have deducted money Rs.2697 without giving ticket. I call IRCTC Help line they told me to wait for two days. On 1st June when I checked my statement there was another deduction on Rs.2697 on 30th May08.
      On 2nd June they deposited Rs.2697 which was deducted on 29th May. But still I am waiting for RS.2697 which was deducted on 30th May08 without any transaction.
      My IRCTC ID is eng_kushal
      Please do the needful.
      Regards,
      Kushal Singh
      [protected]
      Aug 14, 2020
      Complaint marked as Resolved 
      I booked ticket through IRCTC, money has been deducted from my CITI bank account but Ticket was not generated.
      After showing me the transaction ID it ddid not go to next page and I could not seen this ticket in my booked ticket. My order no for this ticket is [protected] and Bank refrence no is 151762.

      please try to resend money ASAP.
      Dear Sir,

      I booked a ticket through IRCTC on 18th Dec 2008 to travel from KMC to MMR (Train Number – 7064, Train Name – Ajantha Express), my ticket was not booked in first attempt, the amount has been deducted from my account Rs. 2483. Although my ticket was booked in second attempt with the same amount again deducted. I request you to kindly refund my amount which has been deducted from my account twice.

      Transaction number – [protected]
      USER ID: ch_nikhil

      Regards,
      Nikhil
      Dear Sir,

      I booked a ticket through IRCTC on 19th May 2009 to travel from Pune to Solapur (Train Number – 2157, Train Name – Hutatma Express), my ticket was not booked in first attempt, the amount has been deducted from my SBI account Rs. 101. Although my ticket was booked in second attempt with the same amount again deducted. I request you to kindly refund my amount which has been deducted from my account twice.

      USER ID: sayali_go

      Regards,
      Sayalee
      sir,
      I santosh A B today ve booked from bangalore to hubli around 2:30 to 3:00 pm. the money was deducted from my sbi account but seat was not booked... even not got the transaction id also... so, how can i get my money back...

      regards,
      Santosh A B
      [protected]
      Dear Sir,
      I have tried to book ticket through IRCTC for going to Malda from Sealdha on 10th June 2009 for 26th June on Gour Exp.After a make payment there was a page error occurred and when I asked my bank(HDFC) and they said that the money (308 Rs)is deducted from my account.after that again I used my credit card for booking same ticket same problem is arrived again. So total deduction is 616 Rs.My Transaction Id is [protected] and [protected].Please tell me how can i refund my money...
      Thanking You..
      Deduction of Money without booking of ticket
      Dear Sir,
      I have tried to book ticket by IRCTC Web from Yeswanthpur to Kacheguda in Wainganga Exp. on 24th June 08 for 30th June.
      After make payment there was connection error & I dont got my ticket, and i done another Transaction.then, Same problem will occur. When I checked My A/C balance they have deducted money Rs.277& Rs.277 Two times means Total Rs.554, without giving ticket.

      My IRCTC ID is ychandru78
      Please do the needful.
      Regards,
      A.Chandra mouli
      Dear Sir,
      I was trying to book the ticket for Bangalore to Madurai. Amount has been deducted from my SBI account but I did not get the ticket. My transaction ID is [protected]IG12962593. Please do needful.
      Dear sir,

      I have tried to reserve a ticket through online on 07/12/09 by Axis debit card the amount is Rs.471.00 booking place is from chennai central to Howrah kolkata.but due to some connection error i didn't got my ticket.
      so kindly refund my money of Rs.471.00

      My IRCTC ID is imthias271
      Please do the needful
      Regards,
      Imthias
      Deduction of Money without booking of ticket
      Dear Sir,
      I have tried to book ticket by IRCTC Web from Hubli to Yeswanthpur in Yeshwanthpur Sampark Kranti Exp. on 17th Dec 09 for 24th Dec 09 & 25th Dec 09.
      After a make payment there was a page error occurred and when I asked my bank(Syndicate) and they said that the money (416 Rs& 213 Rs)is deducted from my account. So total deduction is 674 Rs.My Transaction Id is [protected] and [protected].Please tell me how can i refund my money...
      without giving ticket.

      My IRCTC ID is Anandpujar
      Please do the needful.
      Regards,
      A.Chandra mouli

      IRCTC — money deducted without ticket booked

      Sir,
      tkt not booked....i ve used the internet banking service of sbi for booking railway tkt from irctc.com........i ve tried two times, but on both ocassion tkt not booked, but my money got deucted.......how should i get back my money, plz help me.....

      1. Ref no.-[protected]IG22726126 Transfer to [protected] SBI
      2. Ref no.-[protected]IG22726050 Transfer to [protected] SBI

      Plz send me information regarding this on [protected]@gmail.com.

      Thanx............
      Cancellation amount not refunded
      Dear Sir,
      I have cancelled my two tickets, one from New delhi to Bhubneswar in Duranto Express and Another from bhubneswar to Howrah in Faluknama Express on date of 19th july 2010 and 21st july 2010 respectively.I have
      cancelled both the tickets on 1st july 2010.But my amount is not refunded yet.
      My transaction Id is [protected] and [protected] respectively.Please tell me how can i refund my money...

      My IRCTC ID is ritesh1820
      Please do the needful
      Regards
      Ritesh Kumar Jha
      Sir,
      On 03.08.10 ticket not booked...i ve used the SBI ATM Card banking service for booking railway tkt from irctc.com...i ve tried two times, but on both ocassion tkt not booked, but my money got deucted as Rs. 1010 * 2 times...how should i get back my money, plz help me...

      1.Transaction ID.-[protected] Transfer to my SBI a/c
      2. Transaction ID.-[protected] Transfer to my SBI a/c

      As till now i have not get back my money, Plz refund me Rs. 2020 immediately and send me information regarding this on [protected]@rediffmail.com.

      Thanx...
      Dear Sir/Madam,

      This is to inform you that I had tried booking a Tatkal ticket from Hyderabad to Cuttack on 16th of October..But unfortunately the ticket did not get booked due to service failure of the IRCTC website but an amount of Rs 1298/- got debited from my account..The details of the same is as follows.

      PURCHASE SUBJECT: ONUS 16OCT0234 Card no.: 5081XXX0XXXX1207 16O CT IRCTC.CO.IN Ref:[protected].
      My IRCTC ID-micku2409

      I therefore request you kindly to initiate the refund procedure at the earliest..
      Expecting a kind cooperation from you.


      Thanking You.

      Yours Faithfully
      Priyanka Sanganeria
      Mobile No-[protected].
      Dear sir,

      i tried booking a ticket on IRCTC for patna pune express on 15th april but some error came up after the machine started processing my request. But a sum total of RS.1453 was debited from my account even though the booking did not take place. How can i get my money back?

      Please look into the matter.

      Thanking you,

      Yours Faithfully,
      Siddharth Satyam
      Mobile no. [protected]

      IRCTC — Deduction of money without booking the ticket

      I tried to book a ticket through irctc from Bargarh to Ahemadabad on[protected] but the process could not be completed because of network failure. When the next day i tried to withdraw money from the atm it reverted a message of insufficient balance. Money was deducted but ticket was not booked. So i request a speedy disposal. Apramit Mishra, Bargarh, Orissa. [protected]

      IRCTC — money deduction without booking of tickets

      i have booked a ticket on 29th october (i.e.today) for 3 passengers with 2 lower and a middle birth from chennai to bangalore on journey date 26th nov,2011 and opted for atleast one lower birth to be allocated. but after all the payment transaction is over ,i got a message that my account has been credited by 599 , but after that the site asked me that tickets dint get booked as a lower birth wasn't avaliable. and the money already got deducted from my account. please get me the response as soon as possible.i[censored] request i still have that message in my mobile.

      Contact : [protected]@gmail.com
      Dear sir,

      i tried booking a ticket on 09/7/2012 IRCTC for Bhopal to N/Delhi in Bhopal stabadi exp ac cc on for 14th july 2012 but some error came up after the machine started processing my request. But a sum total of RS. 855 was debite from my account even though the booking did not take place not i received SMS on my mob. no. How can i get my money back? my transition ID is [protected]

      Please look into the matter.

      Thanking you,

      Yours Faithfully,
      Usham kumar
      Mobile no.[protected]

      IRCTC — money deducted without booking a ticket

      when i was booking my ticket from bettiah to anand vihar terminal train no. 12557 a/c 3 tier date-15/01/2013 money from my SBI ATM CUM DEBIT CARD NO.[protected] amount of RS.963 was deducted from my acount.but there was no any ticket recieved on my mobile no. or on my email adress.
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        P
        PANKAJ VERMA
        from New Delhi, Delhi
        Jun 2, 2008
        Resolved
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        Resolved

        I had booked the railway E-ticket thru IRCTC as per details given below. On the date of journey i.e.[protected], we had boarded the train. TTE came to coach 15 minute before departure of the Train and informed us that train will not go to Kota because of the "GURJAR AGITATION in RAJASTHAN". The TTE asked us to get down from the the Train.
        Transaction ID- [protected]
        PNR No.[protected]
        Date of Journey[protected]
        Train Name: Goa Sampark Kranti Express
        Train No.-2450
        From- H. Nizamuddin to Kota
        Coach/Seat No./Status: S4/ 0006/ CONFIRM.

        I sent an E-mail to IRCTC at [protected]@irctc.co.in with above details and requested to refund the entire amount . IRCTC replied that money will be refunded by Railway with in 90 days or more. Why so much time when we have paid cash amount. Please help and arrange to refund whole amount.

        Reply received from IRCTC is as under:-

        Dear Customer,

        Thanks for interest in our online reservation.

        Kindly note that an E ticket cancellation done up to the chart preparation, after making chart e-ticket cancellation not allowed. In this case we forwarded to railways for the TDR process. Railways check all the matters and. Kindly note that e-ticket cancellation can be decide what amount should be refund and this all process will take 90 days or more. Once the railways refunded your amount, we will credited to your same account.


        Regards,
        PANKAJ,
        Aug 14, 2020
        Complaint marked as Resolved 
        i am unable to file TDR.. Whenever i try to file TDR. the system asks for PNR.. and after filling PNR i get no link to fill and submit any detail


        IRCTC emailed me that
        1. Login to irctc.co.in
        2. Click on File TDR link under "My transactions" and select the PNR no.
        3. Fill the required details and click on submit button.
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          C
          CHANDRASHEKAR NADIG
          from Chennai, Tamil Nadu
          May 24, 2008
          Resolved
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          Resolved

          Sir/Madam

          PNR NO.[protected]
          TRANSACTION ID:[protected]

          With reference to the above, I have booked on 12.05.08 e-ticket in Indian RAilways (IRCTC) from KADUR TO BANGALORE (YESVANTPUR)travelled on 25.05.08 same has not appearing in my booked eticket history nor i am not able to cancell.

          Now i have to cancell my ticket what do now.

          I fact i have called so many times and i have sent a emial twice to customer care one MS.Kadambari to help in this reagard but she has not responded properly to my request nor they are not bothered to replay.
          So i am unhappy about this service.
          Please help in this regard.

          Thanking you

          Regards.
          CHANDRASHEKHAR NADIG
          PH : [protected]
          [protected]@yahoo.com
          Aug 14, 2020
          Complaint marked as Resolved 
          Sir/Madam

          PNR-Number [protected]
          TRANSACTION ID:[protected]

          With reference to the above, I have booked on 27/5/2008 e-ticket in
          Indian RAilways (IRCTC) from Boarding KOTA JN(KOTA)
          DURG(DURG) because some social issue all the trains are canceled .My
          previous train NIZAMUDDIN EXP train no .2415 is also cancelled here,
          thats why i am unable to reach kota .So I want to cancel my ticket .

          I am also attached and sending my booked ticket formate, Now i have
          to cancel my ticket and refund my total fare amount .

          Please help in this regard.

          Thanking you

          Regards.
          GAURAV VISHWAKARMA
          PH : [protected], [protected]
          [protected]@gmail.com
          sir/madam,
          PNR NO:[protected]
          with reference to above pnr no. i had booked a ticket for date of journey 24.06.08 from GUWAHATI TO LUCKNOW.now iam not getting the booked ticket status for my ticket and neither is it being canceled.
          kindly pay attention to my complaint or i will have to take some more strict measure.
          THANKING YOU
          ANURAG MAURYA,
          LUCKNOW.
          Booked Tickets History

          Pnr Number [protected] Transaction ID [protected]
          Train No 2415 Train Name NIZAMUDDIN EXP
          From Station INDORE JN BG(INDB) To Station KOTA JN(KOTA)
          Date 24/12/2008 Class 3A
          Boarding INDORE JN BG(INDB) Resv Upto KOTA JN(KOTA)
          Quota General Booked By







          Ticket Details



          S# Name Age Sex Berth Preference Senior Citizen
          1 VINIT CHHABRA 30 Male Lower
          2 RITU C 25 Female Middle
          3 NEHA JAIN 24 Female Lower
          4 VINARM C 7 Male Middle





          Payment Details
          Payment Option ITZ CASH CARD
          Ticket Charge Rs 1737.00
          Internet Service Charge Rs 35.00
          Total Rs 1772.00
          sir, i have booked a ticket for 10th march 2009 with transaction id-[protected] and pnr no-[protected] for four passengers.now i want to cancell two of passenger from the list.i am trying to cancell the ticket but unable to find the "history of booked ticket" icon for doing the same.
          what to do .please help.
          dear sir,
          i am unable to cancell my booked e- ticket because after entering to my id page is not showing the cancell booked ticket icon on the left side of the page.i tried so many time.ticket detail is as follows-

          transaction id-[protected]
          pnr no-[protected]
          booking date-20th january 10:12:04 A.M

          please help.
          I have booked a ticket but chart was prepared. but i m not able to cancel the ticket. help me i n this regard
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            A
            Arabinda Rout
            from Bhubaneshwar, Odisha
            May 22, 2008
            Resolved
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            Resolved

            Dear All!
            This for yours kind information regarding Users facing problem in e-ticket booking.

            When I choose option of compulsory lower berth then I paid money from my account. Amount is deducted from my account but couldn’t reserved ticket.
            As per customer care it will take 3 working days money to return back.

            After three days I won’t get any seat to reserve on same train & money is blocked for three days.

            If you could make that First e-ticket will check the availability of lower berth option & then go to payment mode, then we won’t face any problem.
            Aug 14, 2020
            Complaint marked as Resolved 
            [protected] Forwarded message[protected]
            From: Basappa Mangalur <[protected]@gmail.com>
            Date: Sun, May 26, 2013 at 12:23 PM
            Subject: Fwd: Server problem/very very slow ---needs up gradation to reduce corruption to get confirmed ticket
            To: [protected]@irctc.com
            Cc: Basappa Mangalur <[protected]@gmail.com>


            Respected sir,
            Iam registered user having my user id :vipvijay1 and frequently booking tickest through online
            I am a CPSU officer and have MTNL 2MBps speed internet connection and using latest version of Laptop
            No issues neither with my net connection nor with my PC still I am unable to get login upto 1 hour after 10 AM and even sometimes get login befor reaching payment Gateway it is coming out saying that server busy and or net connection issue try after some time.
            Sir, earlier I use to book ticket in 10 to 15 min time but now a days it it is not possible even to log in and there is no display of trains and such is the situation
            I tried the customer care no. [protected] she says tickets are being booked no server issue even then pl. give your feed back or write mail to [protected]@irctc.co.in
            Sir I asked the login attempts allowed in peak time she says 3.5 Lac login at a time allowed how can you justify this 3.5 lac attempts for 100 crore people.
            In that 100 crores nearly crores of login attempts may be expected in peak hours but irctc can, t give us better service, though nowdays it is claiming that 2000 tickets are being booked in one minute.
            I am frustrated for the last 2 days of trying and when I get login after 1145 all the seats from CSTM to SUR are sold and WL seats are available and if I gor through tout/Agent I get confirmed ticket by paying extra money prescribed by them
            This amounts to corruption and in the era of Internet people are made to stand in Que or made to approach Tout to get the tickets
            Sir in my native place Bagalkot(Karnatak) only 4 persons wrre there in line but the booking clerk simply books the tickets of his choice after getting call from Gujarati/Marwari people in that area and like me people will stand in Que but even at 10 AM only 2 persons were there in line but my turn will come after 1 hour, he books ticket to those community and charges extra money.
            I went to lodge complaint to Station Manager but he himself is not sitting in his chair
            It is total mess and needs surprise checks, how the booking clerk books tickets if no person is in Que and make us to wait for hours?being
            In Mumbai it is the server problem and if I go to counter it will take 3 to 4 hours to get my turn to come to booking counter in the mean time all the tickets are sold
            If I approach tout I will get the ticket, You may verify by standing in CST station and some people simply move and they will approach side by us to counter and hand over one chit to booking clerk and ticket is booked for those persons and like me we will stand in Que of no use.
            Vigilance angle investigation and surprise checks are required pl
            Secondly Server up-gradation is must and we should get tickets by simple click
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              V
              vikas kumar tyagi
              from Coimbatore, Tamil Nadu
              May 17, 2008
              Resolved
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              Resolved

              To
              Shri Lalu Prasad Yadav
              The Hon’ble Minister of Railways
              New Delhi

              Date: 17th May, 2008

              suject: Online Booking through irctc.co.in
              Respected Sir,
              I would like to get your kind attention on the problems faced by the general public who use Internet Booking facility to book their ticket for their journey on www.irctc.co.in.IRCTC web service is a disaster. You would reach peak of your frustration booking tickets online. This low cost server always throws a message 'Unable to retrieve due to communication failure' whenever you search for station codes, check train no.s, check availability you name it.i was booking my ticket yesterday through irctc.co.i completed all process and payment gateways charged the payment but didn't issue me ticket.i got the message from irctc "sorry for Unable to retrieve your ticket due to communication failure' and i lost the Rs 60/-for this hell sorry word. just i want to ask who will return these Rs 60/- it is very painfull losing your Rs. without any cause . i woud like suggest in this condition, if custumer is not getting booked ticket the irctc should refund total money without make any charges.
              so i request to you sir please look forword this matter and make some rule and regulation regard this problem. so that general public can save their money and time.

              Thank you.
              Aug 14, 2020
              Complaint marked as Resolved 
              i want ticket
              i want ticket
              Dear sir


              I booked my railway reservation ticket at parbhani from suvidha center counter for 3 AC for Parbhani to Mumbai on 24/09/2008. The details of ticket are as follows.

              PNR NO [protected]
              Date of Journey 25/09/2008
              Date of Booking 24/09/2008
              class 3A
              Amount Rs. 647
              but due to some unavoidable reasons i callcelled my journey and try to cancell my ticket from suvidha center counter. But they told it can not be cancelled.

              Please cancell my ticket and get me refund of my ticket amount as per railway rules.

              thanks
              sudhakar joshi
              vci computer point
              narayanchall parbhani
              cell : [protected]
              train no.2440
              dated 21.10.08
              pnr no.[protected]
              passanger had not feeded. please feeded ASAP.
              i have book my tickit on 20t dec from aurangabad to thane devgiri express, money transcitions are done from credit card HDFC bank, but after dat web page is expired, I haven't ot my pnr number how to get PNR NUMBER now
              DNNFN
              I am very happy to know about the online railway ticket booking .I Rajeev Vashistha very thankful to Shri Laloo p. Yadav Hon'ble Railway minister
              tickit booking
              now a days Indian rail is to much profit because of Lallu prasad sir
              i need this thing.
              railway reservation
              hope
              I klindly requiest the Railways minister, to facilitate the general publick to book the train tickets through internet as like as done in the departmental reservation counters. i.e. It can be done in case of purchasing the point to point TICKETS WITH BREAKUP JOURNEY AS WELAS ROUND TOUR TICKETS.
              To
              Shri Lalu Prasad Yadav
              The Hon’ble Minister of Railways
              New Delhi

              Date: 07th JAN, 2009

              suject: Discrimination and fiend me for nothing
              Respected Sir,
              I would like to get your kind attention on the problems faced by the me per5sonally. Dear Sir I daily commute from AMRITSAR to JALLANDHAR CANTT. on today when i was about to reach in jallanhar Cantt one of the Ticket checker stop me an asked me to shoe ticket an i showed him my monthly pass but he gave me fined receiped which was rupees 200 an when i asked him whatfor he said i was smooking Dear sir he did discrimination with me as he knows i am NRI but i did nothing. I was pissed off from him an getting late for work i did pay that fine but an passenger were witness an my colleges aslo who commute daily with me from asr to jall cantt. Anyway Sir when i asked his name he was so rude me with and said to me I am Sukhjeet Singh do whatever you want to do. Now I want you to take seriously action so that i can reembursment asap. this is receipet no 909728 train no: 2460 tkt GC no : 06776. Actually i have my monthly pass and you can check my details i had it from amritsar railway station on 02dec2009 around 5.58 am.

              Please take action seriously

              "Hope to hear from you soon"

              Thanks Kindly!

              REGARD`S

              SUNIL VERMA ( 30 )

              [protected]

              [protected]@yahoomail.com
              Transaction Details
              PNR Number [protected] Booked On[protected]
              Transaction ID [protected] Ticket Type eticket
              Class SL Internet Service Charge Rs 20.00
              Date Of Journey 26/9/2008 Ticket Charge Rs 576.00
              Bank bob Total Rs 596.00
              Train No 2466 Railway Zone WR
              From Station KOTA JN(KOTA) IRCTC Zone Group General Manager/Western Zone (IRCTC) Mumbai
              To Station INDORE JN BG(INDB) Quota General

              Ticket Details
              S# Name Age Sex Coach Seat Res-Status
              1 NILESH MEHTA 31 Male S1 0056 Booked
              2 PALLAVI MEHTA 28 Female 0000 Booked
              3 REKHA N MEHTA 58 Female 0000 Booked



              Reason For TDR : Passenger Not Travelled.
              TDR Status : Admin Approved
              Reference No : ekt[protected]
              TDR Filing Date : 03-Oct-2008
              Refund Status : Refund under Process
              Refund Date : Not Available
              Refund Amount : Rs.0.00
              xsx
              Dear sir/madam,



              Today I booked one ticket form Chennai to New Delhi for 28/02/09 in tamilnadu express 2nd ac but due to connectivity problem, I could not get the print out of the ticket so please help me for the same & send me my ticket by mail attachment as soon as possible, I have to send this ticket to one of my friend he is in Chennai now then he will make schedule accordingly.



              Please do the need full
              ?

              Regards,

              Dheeraj Sharma

              F & B executive,

              Club Mahindra Snowpeaks, Manali

              Village: Prini, Manali

              District: Kullu

              Himachal Pradesh, India.

              PIN: 175131.

              Mobile: [protected]

              Phone No:[protected]/82/83/84

              Fax No:[protected]

              For visuals please visit: www.clubmahindra.com
              Dear sir,
              i booked two ticets but their some problem i.e in my account deducted money but ticet was not booked.tran id -[protected] and[protected].
              pls no me about my money
              i want to get railway and airlince reservation through internet.
              yes i m like
              Sir,
              I have been facing problem in accessing irctc website since 28 apr 2009.I have booked a tkt in Patna Rajdhani for 03may 2009.This waitlisted tkt needs to be cancelled as i have got other tkt confirmed.My pnr no is [protected].Your customer care staff at[protected] are clueless about it and they get irritated very soon. May i request u to kindly cancel my tkt if possible.
              Regards ...
              R M JHA
              Dear sir,

              I have passholder in bharch to baroda in reglur up&down. i seen in no toliet in bharuch railway staion on platform no.4&5, it is completed in work but some poblem to line upthis toliets so plese to be line up this toliet
              Emergency
              Respected Madam Mamata Benerjee,
              The Hon’ble Minister of Railways
              New Delhi



              Dear Madam,

              BOOKING OF 3 AC TICKETS IN TRAIN NO:2727 ON 18.06.2009 FOR 21.06.2009 TATKAL E-TICKET from VISAKHAPTNAM TO HYDERABAD RS.2144.00
              ACCEPTED THE DEBIT CARD THREE TIMES AND DEBITED THE CARD THRICE AND DISPLAYED AS THE TRANSACTION NOT BEING DONE and RESERVATION IS NOT DONE

              I have tried to book 2 tickets in the name of myself P.Uma maheswara rao and my relative Shri B.SURYA PRASAD FOR GODAVARI (2727) IN 3 TIER AC YESTERDAY i.e., 18.06.09 through my STATE BANK OF INDIA DEBIT CARD AT AROUND 10.34 AM and while it has acceped all the fields at the end it said that the ticket was not booked for the reason, " Bankers not in reach and transaction not accepted". Having thought, that the ticket was not booked, I have again tried for another time immediately, and fed all the information including the debit card details and this time also it was shown the same reason and regreted for not booked..

              Having felt that this time also not got through, probably for the reason there is some wrong with the SBI DEBIT CARD, I have changed the debit card and tried another time without loss of time for booking the tickets in the same name ofcourse, by feeding CITI BANK CREDIT CARD in the same train and this time also the internet advised "that the tickets are not booked for the bankers not accepted the transaction.".

              Having fed up with this nature of non acceptance, then i have sent my attender to the Railway station and as by the time the tickets in the Godavari train (2727) are over, we had to book tickets for the Garib Radh Express(2739) in the 3 tier AC to go to HYDERABAD with PNR [protected] at the MVP COLONY VISAKHAPATNAM RAILWAY TICKET COUNTER.

              While the things are so, to my consternation, when I opened my mail in the night (18.06.09), I find 3 messages are the inbox stating that 3 tickets have been booked in Godavari train (2727) on the strengh of State Bank Debit card and also on CITI BANK CREDIT CARD in the same names and all the tickets are confirmed. I was perplexed and contacted the railway authorities in the night itself, and after prolonged discussion, they advised that I should contact you and detail the matter.. You would agree, that no prudent person book tickets in the same name, in the same train on the same date for making the journey.. Apparently, it was the mistake of the railway on line internet and displayed wrong message and caused booking of tickets again and again .

              DETAILS OF THE TICKETS BOOKED :
              DATE OF BOOKING 18.06.09 DATE OF JOURNEY 21.06.09

              PNR NO: TRANSCT. ID AMOUNT PASSENGER NAMES

              [protected] [protected] 2144.00 1. P UMAMAHESWARA RAO 2. B SURYA PRASAD

              [protected] [protected] 2144.00 1. P UMAMAHESWRA RAO 2. B.SURYA PRASAD

              [protected] [protected] 2144.00 1. P UMAMAHESWARA RAO 2. B SURYA PRASAD

              I have now cancelled all the Godavari (2727) TATKAL tickets to facilitate you for allotting to other needy passengers and mailing you with a request to please look into the matter and see that I get back all the amounts that was erraneously debited to my cards accounts in the internet and credit the same to my card accounts as you would agree there was no mistake on the part of the undersigned. The cards are standing in my name only.

              P UMAMAHESWARA RAO.
              19.06.2009
              dear sir!
              i was reservered two tickets on 17th June and 21th June.during transaction transaction was failed.but till now my amount have not retuned.please return my both amount.details are given below:
              (1)Ticket History
              Pnr Number 0 Transaction ID [protected]
              Train No 2312 Train Name KALKA MAIL
              From Station (ALJN) To Station (HWH)
              Date Of Journey 15-Sep-2009 Class SL
              Boarding (ALJN) Resv Upto (HWH)
              Date Of Booking 17-Jun-2009 Total Fare Rs 416.00

              (2) Ticket History
              Pnr Number 0 Transaction ID [protected]
              Train No 2312 Train Name KALKA MAIL
              From Station (ALJN) To Station (HWH)
              Date Of Journey 12-Sep-2009 Class SL
              Boarding (ALJN) Resv Upto (HWH)
              Date Of Booking 21-Jun-2009 Total Fare Rs 416.00


              my email id: [protected]@gmail.com
              Dear sir,
              i booked two ticets 13 days ago but their some problem i.e in my account deducted money but ticet was not booked.
              please no me about my money.details are given below:
              (1)
              Pnr Number 0 Transaction ID [protected]
              Train No 2312 Train Name KALKA MAIL
              From Station (ALJN) To Station (HWH)
              Date Of Journey 15-Sep-2009 Class SL
              Boarding (ALJN) Resv Upto (HWH)
              Date Of Booking 17-Jun-2009 Total Fare Rs 416.00

              (2)
              Pnr Number 0 Transaction ID [protected]
              Train No 2312 Train Name KALKA MAIL
              From Station (ALJN) To Station (HWH)
              Date Of Journey 12-Sep-2009 Class SL
              Boarding (ALJN) Resv Upto (HWH)
              Date Of Booking 21-Jun-2009 Total Fare Rs 416.00
              hsheidwiiedkjasiowuewedwdrwrfewrfer
              hey i have pros abt d on my credit card was use by others how to catch him
              To,
              The Railway Minister

              This is to bring to your notice regarding the cancellation of reserved ticket. I have booked a ticket for 3 person from vadodara to mumbai now i want to cancel the ticket but when i went to cancel the ticket the railway department is deducting Rs.40/- per person then I went through the rules of refund for reserved tickets(www.inidanrail.gov.in) I have found that in rules of refund its purely writen as
              (a) If a ticket is presented for cancellation more than 24 hours before the scheduled departure of the train cancellation charge shall be deducted at the flat rate of Rs. 70/- for A.C First Class/Executive Class, Rs. 60/- for A.C. 2 Tier sleeper class/ A.C. 3 Tier sleeper class/ First class/A.C Chair Car, Rs. 40/- for Sleeper class and Rs. 20/- for Second class.

              Can some body explain me the definition of Flat rate. as per my knowledge flat rate means on an unit i.e. on a ticket not per person

              I request you and your department not to take cancellation charge for per person it should be per ticket so for second sleeper it should come be Rs.40/- per ticket because at the same time it is offered to another passenger and the reservation charges is paid by him also.

              please look into this matter and hope will get a positive result form your department
              I have booked a ticket on 25.08.09 by koraput express train no.8006. Date of journey was 30.08.09 from
              rourkella to howrah.The ticket amount has been deducted from my acount but i have not received it.pls send my ticket or refund my money in my account Thank U
              hi iam vishal
              Dear sir,
              i booked six ticets on 10/102009, 2 times but their some problem i.e in my account deducted money but tickets was not booked.train sabari exp.next day mail me that amount refunded to ur a/c.But im my a/c uptodate the amount is not credited dt.24/10/2009 11.30am

              pls no me about my money
              REFUNDED STATUS:
              01
              Refund Details
              Cancelled Date Refund Amount Refund Status Receipt Number Refund Date
              10-OCT-2009 Rs 2437 Refunded [protected] 11-OCT-2009

              02.
              Refund Details
              Cancelled Date Refund Amount Refund Status Receipt Number Refund Date
              10-OCT-2009 Rs 2452 Refunded [protected] 11-OCT-2009



              so, kindly credit the amount on my A/c. as early as..possibly

              i, very need ful

              regards
              G Satyanarayana yadav
              E-mail;[protected]@gmail.com
              cell:[protected]
              Narayanaguda
              Hyderabad
              i need a ticket to vizag
              I want a e-ticket centre
              i am a studant.
              sarbjit singh
              bholu
              Lalu je Thank you
              sir i got e-ticket in puri exp (tr.no) on 5--3-11 new Delhi to Allahabad through irct it was not conform my waiting was 257, 258, 259 at the time of dep. i could not get conformation and also not refund, as per rule if at the time of boarding my seat was not conform then i should have gotten automatically refund but it was not . i could traveled pl z refund my money .
              DETAIL OF TICKET
              PNR [protected]
              PURI EXP (12816)
              JO DATE 5-3-11
              NEW DELHI TO ALLAHABAD
              Dear sir/madam,


              19/4/2011 I booked two tickets form Secunderabad JC to Akiveedu for 11/05/11 in Narasapur Express (Train No.17256 ) Sleeper. I paid through Andhra Bank Debit card Rs.378.00 but due to connectivity problem, I could not get ticket. Same will repeat 20/4/2011amount paid though Andhra Bank Debit Card Rs.378.00 so please help me to return the total amount (378+378=756.00). As soon as possible.

              Please do the need full


              Regards,

              B.VENKATA RAO
              EMAIL:venkat.[protected]@yahoo.com
              cell :[protected]
              Dear Sir,
              While booking the ticket from Anand vihar(ANVR) to Kathiar(KIR),
              The transaction was failed & could not book the ticket, however an amount of Rs.2150/- deducted from SBI A/c alongwith Rs. 10/- and so far not refunded. The follwing details were shown in the cancelled history : -

              Pnr Number: 0 Transaction ID: [protected] Train No: 12506
              Train Name: NORTH EAST EXP From Station: (ANVT) To Station: (KIR)
              Date Of Journey: 25-Oct-2011 Class: 3A Boarding: (ANVT)
              Resv Upto: (KIR) Date Of Booking: 23-Oct-2011 Total Fare: Rs 2150.00

              so i request to you sir please look forword this matter and refund total money in my SBI account...

              Regards:
              MANISH KUMAR
              Email-id: manish.[protected]@gmail.com
              Mob no: [protected]
              irctc.co.in has become a living disaster. My husband and I try to book tickets from this site very often. There are number of times we went through traumatic situations...I hope they maintain the site properly...it becomes very frustrating and irritating at times. You can see the tickets available but you end having a failure notice message.
              sir mera irctc log in id hai {mdvrkl} aur mera password kho gaya hai please help me.

              umamaheswara — unavailable of upsc server

              we are the asprinants of csat 2012 and we could not fill the application due to server problem plz provide the necessary arrangement for putting more applications and also maintain good server for more capacity
              how are you

              SRiO — IRCT

              I was doing the formalities to get register myself with IRCTC, when the mobile verifications steps i had some problem to update my mobile number and also i was not able to use both my old and other number. so pls help to do register with irctc with my mobile number [protected].

              Ramesh.

              pantry food rates

              I am DP Singh travelling in train no 18109. Pnr no [protected] The charges of food n tea charged is more than fixed by railways by pantrey car. Pl look into matter n ack. Regards.

              No refund after 90 days of filing tdr

              PNR no [protected] . date of journey 17/6/2013 train cancelled . Tdr ref no ekt[protected] . Refund status is showing in progress . Please take necessary action . Thanks & regards

              Not refunding for TDR

              PNR No. [protected], train was late by 6 Hrs. still not refunding. IRCTC is harassing customer nothing else, this is the Indian govt organization's culture.

              Double Ticket amount (BNC BBS PREMIUM Train)

              I have taken 2 tickets from Bangalore to Tirupati (BNC BBS PREMIUM Train) around costs 250/- per head.But when i am booking they have charged to 1100/-.May i know the reason.
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                R
                Rajeev R Pandey
                from Palakollu, Andhra Pradesh
                May 15, 2008
                Report
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                Very Bad Experience

                Dearest Sir/Madam,

                This has a reference to the ticket bearing a PNR no [protected].

                1. 36 hours, I guess, you have the same 60 seconds in a minute, which the world follows, Oops... I forgot that you are again a Government of India Enterprise. The booked ticket took more than 72 Hours (received at 20:30 Hrs on 13th May 2008) to reach the destination, again with a havoc.
                2. I do not understand, when you charge for the services, why do you take things for granted. I booked with you, because you said the tickets will be delivered at home. But I am really very sorry to state that, I was asked to collect the ticket from the courier office. Do you think that, if I have a time to collect the ticket, then why can't I book the tickets with the Reservation counters...
                3. I spent more than Rs. 200/- to collect the tickets, when the courier people harassed after calling me on my mobile amidst the meeting (which I was attending), saying, if you want the ticket you have to come to the office... It was my father's ticket, so I had no other option. There are companies, which create a situation, wherein you have no other option but to go.
                4. After you charged for the door delivery and your PARTNER courier company (I guess you pay them...) failed to deliver the courier...
                Sir
                My name is chunchun singh, I was booked E- Ticketn from IRCTC web. surya yumna express, train no..14649 reservation on
                [protected] and booking date is 12/04/2012.

                I gave all the detail of payment and PIN canara bank DEBET card Card and blance is debeted my canara bank a/c.
                there is no ticket or confirmation. Please help me.
                chunchun singh, [protected].
                thanks.
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                  G
                  Gundu Sreedhar
                  from Adur, Kerala
                  May 13, 2008
                  Resolved
                  Report
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                  Resolved

                  Session expired after making payment - No ticket booked -- bank acnt debited
                  I faced a problem while booking a ticket now on irctc.co.in TRANSACTION ID/BIL/[protected] from GORAKHPUR (GKP) to RAXUAL (RXL) for 8th JUN 2008 in (5274) SATYAGRAHI Express. After entering the details of the two passengers, I made the payment using SBI debit card. After making the payment I got the computers screen freez.

                  I checked my SBI bank transactions and I have seen a payment of 735/- debited from my account. However when I saw in booked histry of tickets no ticket was alloted to me, then isaw in transaction failed report the status was process requested in place of failed and comment was "PAYMENT NOT RECEIVED FROM THE BANK"

                  Please advise what to be done since I have made a payment and there is no booking done by the website.

                  My details - irctc user name –YOGISATYAM My new Email id : [protected]@yahoo.com
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  I also had the same, my account balence debitted without booking a ticket.
                  Amount Debited Without Ticket
                  A BLANK PAGE CAME after making payment - No ticket booked -- bank acnt debited
                  I faced a problem while booking a ticket now on irctc.co.in TRANSACTION ID BIL/[protected]/DURG TO KOTA/[protected] THEN I BOOKE ANOTHER TICKET TRANSACTION ID BIL/[protected]/BOOKING AGAINST REJE/[protected]... The Ticket was booked from DURG(DURG) to KOTA for 23RD APRIL 2009. After entering the details of the three passengers, I made the payment using ICICI Payment GATEWAY. After making the payment I got the BLANK Page in computer.

                  I checked my ICICI Account's bank transactions and I have seen a payment of 1046/- debited from my account. However when I saw in booked histry of tickets no ticket was alloted to me
                  Please advise what to be done since I have made a payment and there is no booking done by the website.

                  My Email id : ksi.[protected]@gmail.com date of booking 12th Feb 2009
                  Amount Debited Without Ticket
                  after making payment - No ticket booked -- bank acnt debiteTRANSACTION ID[protected]
                  i have made a payment and there is no booking done by the website. i checked my sbi account bank traNSICTION and i have seen a payment of Rs 3694/- and Rs 1931/- debite from my account
                  ticket booking date is 15/03/2009 and journey date 16/04/2009 and 17/04/2009
                  train no. 2823 andtrain no.9106. please send me advise what to be done
                  Respected Sir,
                  I booked one ticket from Durg to Jabalpur on dated 12.4.2009 on the Internet but the
                  trabsactuib failed by to system fault at the IRCTC website.
                  The amount to Rs.276 was however debited to our SBI card account No.[protected].
                  Their failed transaction ID is [protected] dated 12.4.2009. Please transfered to my above amount to our mentioned accounts.
                  Thanks for your cooperation.
                  Ram Charan Raikwar
                  104/C Ruabandha Sector
                  Bhilai
                  M.No.[protected]
                  Even i booked a ticket from kacheguda to chennai egmore for 29th august.My payment of Rs.1107 has been debited from my icici account but no tickets are booked.My transaction Id id :[protected]/train/[protected] and My icici account number is [protected].Please do the needfull.

                  IRCTC — AMOUNT DEBITED BUT NO TICKETS

                  I had tried to book the tickets on IRCTC which had debitted the amount from account but the ticket never got processed. I patiently waited during the process which took, what seemed to me as ages..but the ticket was not processed..
                  I would like to know how do i get back my money.
                  I tried calling the so called 24hrs customer support which never responded to my call..

                  IRCTC — Amount Debited But No Tickets Booked

                  Dear Sir/Madam,

                  I am Deepak Tiwari an irctc customer. i tried to book a ticket on 1st May for my travel from Delhi to Akbarpur. The amount for the tickets was 792+11.23. Amount has been deducted but i have not received any ticket.

                  PFB my bank statement status with the reference no. of transaction.

                  01 May 2012 [protected]-INDIAN RAILWAYS [protected] 01 May 2012 11.23



                  [protected]-INDIAN RAILWAYS [protected] 01 May 2012 792.00

                  would request to kindly refund my money as early as possible.

                  Thanks & Regards.
                  Deepak Tiwari.
                  IRCTCT id-deepak_840.
                  Phone No.-[protected].
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                    D
                    Dr. Bankim Radadiya
                    May 4, 2008
                    Report
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                    I am customer having regular practices of purchasing the product online and I have very good experience with lots of websites all over the world. There are few of the website across the world running who are serving millions of people in a day with their services and running without single problem and for that they are accepting best resources and valuable caring department in backend of the website.

                    While if you try to use the IRCTC who is providing online railway ticket booking in India is having the most poor resources and having bulk of accessing bugs during site usages.

                    If you are expecting the services from irctc.co.in then my dear friends forget this dream. Irctc.co.in will never make it possible. As it is running through department of Indian government.

                    You will expect following regular experience.

                    Server down
                    Site down.
                    Request hang
                    Page expired
                    Server time out
                    Many many navigational errors
                    yes.i agree with u. i m also the regular user of this site for reservation of rail tickets. in most of the time either server is down on account of one or other reason. especially in morning time between 8am-9am so that tatkal tickets on very first day filled and user of this site has no option to go for waiting tatkal tickets.
                    p.k.jain
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                      A
                      antonyal
                      from Pune, Maharashtra
                      May 3, 2008
                      Resolved
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                      Resolved

                      Dear Sir
                      Attached pl find three files regarding booking of i-tickets from LTT to TVC today morning at 8.30. The tatkal ticket booking went very smoothly and the transaction was successfully concluded by debiting my account (see 1*).
                      However, the next screen (see 2**) advised me that the transaction could not be completed due to reasons unknown. However, on checking with ''failed booking', it was due to non receipt of funds from bank, although the bank has already been debited. The end result I am not given a booking as the PNR shows 0. Kindly look into the matter and regularize my booking since you have already debited my bank account and advise me the booking. My contact number is[protected]/[protected]. AL Antony
                      _______________________________________________________
                      1*: Passbook entry
                      Balance Details-BETSY ANTONY [Details till 03/05/2008 8:36 AM ] Account Number 0231527
                      Transactions Made -[Details till 03/05/2008 8:36 AM ]
                      Sr No. Date Description Debit Credit
                      1 03/05/2008
                      ICONN/4147169/[protected]/030508/110 = 1, 272.24
                      _____________________________________________________
                      2**:Ticket History
                      Pnr Number 0 Transaction ID [protected]
                      Train No 6345 Train Name NETRAVATI EXP
                      From Station (LTT) To Station (TVC)
                      Date Of Journey 08-May-2008 Class SL
                      Boarding (LTT) Resv Upto (TVC)
                      Date Of Booking 03-May-2008 Total Fare Rs 1261.00
                      Payment Not Received From Bank
                      _______________________________________________________
                      FAILED PAYMENT REFUND STATUS
                      S No. Transaction ID Pay Status Reservation Status Total Amount Bank
                      1 [protected] Payment Settled Requested Rs 1261 UTI
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      I Mr. Chandresh Kotian have an account in IRCTC cmkotian since 4 year.
                      Today morning as it was showing in the IRCTC sight 13th April 2009 [07:36:41 GMT+05:30] when I sat for the booking of my tatkal reservation for 18th April 2009 LTT TO MAQ, I saw for train no. 2619 the available was 0081 when it should be 132 I have the proof of this.
                      This what IRCTC cot
                      2A - 4 berths per coach
                      3A - 6 berths per coach
                      AC Chair Car - 6 seats per coach and
                      SL - 10% of the accommodation on one coach whichever is less
                      For the booking inconvenient IRCT has removed the Passenger travel list from the Quick Book screen. I don’t know the reason behind this
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                        Abhishek
                        from Mumbai, Maharashtra
                        May 2, 2008
                        Resolved
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                        Hi,
                        I just tried to purchase 3rd Ac tickets. When i paid the amt through credit card it was successful but while redirecting to IRCTC it showed service not available. When I checked the Booked Ticket there was no ticket booked.
                        The amt has been deducted from my account.
                        can u tell me how to get my money back.
                        Aug 14, 2020
                        Complaint marked as Resolved 

                        IRCTC I-TICKET Bad experience — Ticket not received from IRCTC

                        Its almost 100hrs by now. Booked my I-ticket on 04th June 08 till now(9th) I did get my train ticket planned to travel from Chenni to Hyderabad. The people/phones at IRCTC call center neither busy or not responding. Also people at overnight express gave a consignment number too, but not delivered at our door step.

                        Its really disgusting situation.


                        Venkat.
                        I booked 3AC tickets (pnr no is [protected] and transaction no is [protected])for 3 members from srikakulam(che) to ernakulam(ern) throuth irctc wed site. its date of journey is 11-12-08.
                        Now i want cancel one of the members but I am unable to get the ticket history of that particular ticket.
                        I already mailed my problem to [protected]@irctc.co.in but no response.
                        As the date of journey is very near kindly suggest me a proper method for cancellation.
                        Expecting ur early reply and kind cooperation.
                        thanking u,
                        L.S.Chakravarthy.
                        Sir/Ma’am

                        I would like to share my bad experience with IRCTC (online ticket booking website).

                        I have booked my tickets against PNR [protected] on 23rd December, 2008 but after a day on 25th Dec, 2008 I tried to cancel my tickets with immediate effect & sent a mail on [protected]@irctc.co.in as suggest by an executive on phone.

                        ----- Original Message -----
                        From: Deepak Kapoor
                        To: [protected]@irctc.co.in
                        Cc: [protected]@irctc.co.in
                        Sent: Thursday, December 25, 2008 10:53 PM
                        Subject: Ticket Cancellation-PNR [protected]

                        After my requesting mail for cancellation of tickets, they replied in mention below text.

                        “Thanks for showing interest in our site. Kindly note that e-ticket cancellation can be done up to the chart preparation, after making chart e-ticket cancellation not allowed. In this case we are forwarding your case to railways for the TDR process. Railways check all the matters and decide what amount should be refunded and this all process takes 90 days or more. Once the railways refunded your amount, we will credited to your same account.
                        Regards.
                        PANKAJ DHIMAN
                        [protected]@irctc.co.in
                        www.irctc.co.in

                        In the reference of above mail ...i asked them ...

                        Why should i go for TDR processing when i am using your service within all deadlines and have cancelled the tickets before 24hours?

                        Do you have any such provision in your website that before 24 hours, tickets can not be cancle?

                        Please reply.

                        NOW I AM SENDING THEM LOT OF MAILS WITH SAME QUERY BUT I HAVE NO FEEDBACK ON THIS. WHICH SHOWS THAT THEY ARE RESPONSIBLE SOMEWHERE AND NOT READY TO WRITE ANYTHING IN WRITTEN

                        KINDLY SUGGEST ME THE RIGHT WAY TO GET IT DONE ASAP.

                        With Regards
                        Deepak Kapoor
                        [protected]
                        Sir/Mam,
                        i do like to bring your notice on to the complaint that, me tried to book the ticket in irctc but its going fine till the p[ayment but the ticket is not processing please make it fine for me. Its a request from me on regarding this. So please consider it as a prayer and make a fine steps to solve the problem.
                        Typical Indian website. Bull . Everytime you book you can see 2 error messages for sure "Communication failure" and "Network Error". No need to say about the trains... They are of international standardas. Wow !! LOL !!!
                        i booked 2tier 4 tickets frm banglore to mumbai through this portal (irctc.co.in), the seats they provided really amazing. two of my ticket got in the same cabin but the other two where in other part, individually. and i also try to compromise with other passenger, but they did not agreed.

                        now i fell its better to book air tickets as they almost got reduced instead of paying to these buggers where they never maintain things and the quality of the service is zero.
                        i hv booked a eticket with pnr no [protected],doj 20-11-10,frm ndls to gwl,train no 6032,i m not able to reach to my account with login id abeerbaj,kindly send my password ,and my eticket on my mail address;dr.sundeep.[protected]@gmail.com.
                        resp, sir
                        i'have bookd my tickat as e - ticket from sdl to gwl last two time for 1/8/12 irctc charge woth time 1 st 353.24 icici banka/c no.[protected] & 2nd 352 sbi a/c no.[protected] last tran.id is[protected] please salve it
                        Dear Sir/Mam

                        I am Nivedita Krishna was booking ticket on 21st may 2013. I reached the last status of Payment. payment cut from my a/c but ticket was not book due to session out. or long time taken while payment (General happening in IRCTC). And when i checked the booking history hostory that time it was showing not booked. then i process again booked another ticket, and hoping my money was refunded but after two days when i check my Irctc a/c then i saw my previous ticket was booked now. i want to refund my amount.

                        Please do the needful.
                        i booked a ticket from erode to katpadi in chennai express for my travel date 5.4.15 on 4.4.14.money got debited from my account(indian bank)but ticket status not booked..what should i do to get refund
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                          A
                          A. B. ROY
                          from Chennai, Tamil Nadu
                          May 1, 2008
                          Resolved
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                          Resolved

                          I had booked i-ticket on 11.04.08 with the following details:

                          PNR NO:[protected]
                          Date of Journey: 22.04.08
                          tain no: 2506
                          Class: 3A
                          journey: From Delhi to New Jalpaiguri (NJP)
                          No of Passanger: 3

                          While booking the ticket, the computer displayed "time out" at the end. I thought the ticket has not been booked. I didn't checked anything e.g. Booking status etc.

                          With my great surprise, Today i.e. on 01.05.08, i have received the ticket dropped in my resident letter box.

                          My complaint is:

                          - Why the ticked booked on 11.04.08 has not been delived in time ?
                          - The ticket is supposed to be delivered in hand. Why the ticket has not been delivered in hand in stead why dropped in letter box today. My wife always is at home and my children are also available at after 2.30pm
                          - The journey date was on 22.04.08. I have received the ticked on 01.05.08. I should get the full refund because it is none of my fault. The responsibility to deliver in hand at my address lies with irctc. In case they find any problem in delivering, they should have contacted me.
                          - please help me. In case of further information please conact at below:

                          ABROY
                          C-183, NTPC TOWNSHIP
                          SECTOR-33. NOIDA
                          PH (R[protected]
                          PH (O[protected]
                          M: [protected]
                          E-MAIL - [protected]@ntpceoc.co.in
                          Aug 14, 2020
                          Complaint marked as Resolved 

                          irctc ticket — non delivery of ticket on time

                          sir,

                          i have booked a ticket on irtctc on 13.01.2010.my travel date was on 19.01.2010. but when i contacted overnite service my ticket was still in their delhi office and they were not able to deliver the ticket on time for my travel. this was very important journey for me and they told me that they will compensate for the extra money i will pay for ticket.

                          i took a flight from delhi and went to lucknow and i paid Rs. 3800/- for that. now overnite persons are not ready to compenstate for the flight ticket.

                          please do the needful and compernstate for the loss.

                          Regards
                          Hemant Poddar

                          I-ticket delivery — Non delivery of i-ticket

                          Dear Sir,

                          I have booked a i-ticket on 5-May, 2011 via irctc, indian railways .
                          Transaction id is-[protected] , PNR No-[protected] booked on 5-May Due to incomplete address, my ticket could not be delivered on time at my home address. This is my kind request if you could deliver the ticket at my address mention below.

                          Tanika Dutta
                          WZ-58/1C, II Floor, Krishna Kutir, Possangi Pur Gaon
                          Janak Puri, New Delhi-110058
                          M:[protected]
                          E-mail id:[protected]@gmail.com

                          irctc ticket — No response for mails from IRCTC. Hence I had to pay fine

                          I forgot my password in IRCTC and mailed them thrice. But no response. Please send me passwrd. I am struggling because of that. IRCTC username: carolz

                          I had to travel on 29 May in Yeswanthpurt express. So I showed the print out of mail from IRCTC which has name, PNR no, berth details etc and my ID card . I also showed the ID which I got from IRCTC after sending the mail stating resest password[IRCTC # 1500319]. But the TTR didnt sign it and charged me a fine of Rs. 50/-. What else could be done in case I coudnt open my irctc page. All the other passengers asked me reason and all said it is against the rule. The passengers who occupies the nearby seats are witnessers. If it is not just please refund me the fine and take action against the . Please help me. My PNR no was [protected], Tr no: 16528, date[protected], name: Caroline, Coach S10, 69
                          payment has been taken away from my account but i have nt received my iticket
                          i have not received my ticket, but they have taken the amount from my account
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                            Praven Verma
                            from Pune, Maharashtra
                            Apr 29, 2008
                            Resolved
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                            Resolved

                            Dear Sir,
                            Please refer the e-mail attached below,

                            I have booked this ticket on 14 March 2008,

                            I have got a W/L 6 & 7, While original wait list as W/L 8 & 9 as,

                            When I checked status today (30 April 2008 @ 10:10 AM) it shows me W/L 4 & 5

                            While when I check availability status today it shows original W/L 25 with current W/L 6, (

                            How can it be possible, If I have a Original W/L 8, and after that W/L 24 is reached with current W/L 6, I should get my ticket confirmed much earlier.

                            Please satisfy me,

                            Best Regards,

                            Praveen verma
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            I am sure... they have cooked up the tickets, if you pay 100 RS extra in hyderabad to an agent he pays 50 within the railways and get a confirmed ticket even when it shows W/L on IRCTC site.

                            Pity the Railways... they are all going to hell for lazyness, neglect when they need to serve and irresponsibility.
                            Sir, My PNR status [protected] and transaction id [protected] is still now that position. Please consider the upgradation due to W/L.
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                              abhishek_chitransh
                              from Noida, Uttar Pradesh
                              Apr 28, 2008
                              Resolved
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                              Resolved

                              cheating with users

                              Today on 27th april 2008, i was trying to book a ticket on irctc but i was getting status as not available but when i contacted an agent he told me that there are 35 seats available (tatkal quota), isn't it chetaing with normal users why railway is providing such privilages to theire agents just for some extra money and i think this is the success mantra behind railways profit....
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                              s b sharma
                              from Pune, Maharashtra
                              Apr 24, 2008
                              Resolved
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                              Resolved

                              I didnot received so far the amount debited from my account while i am booking the eticket by using atm cum debit card.
                              my transaction id no is 46349933 amt 6875 & 46164377 amt 4585
                              I request you to credit my amount immediately
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              I have booked a ticket on 19.04.2009 with transaction ID No.[protected] and an amount of Rs.1729/- has been debited from my HSBC credit card. But the transaction was failed and the ticket was not generated and subsequently I had to make it using amother credit card. Thia amount along with the charges amount to Rs.1760.00 has been incurred in my HSBC credit card statement and of course in the another credit card statement too. This amount for the failed tranasction has not yet been credited to my HSBC credit card account even after 10 days. Request to take necessary action immediately.
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                                Saminathan Chidambaram
                                from Chandigarh, Chandigarh
                                Apr 20, 2008
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                                Hi All,

                                I booked train tickets on 9April, 2008 but it got failed but i didn't get refund till now. How can i get back my money? I made payment through Visa card via CITI bank gateway. The ticket is not booked but amount is debited from the card. What i need to get back my money? Please suggest me to resolve this issue.

                                Regards,
                                Saminathan C
                                sir.
                                IRCTC Complaints - Not getting the rrfund for failed transaction
                                Review all IRCTC complaints
                                IRCTC
                                Posted:[protected] by Saminathan p.v.ravi kumar [send email]
                                Not getting the rrfund for failed transaction
                                Hi All,

                                I booked train tickets on 11november, 2008 but it got failed but i didn't get refund till now. How can i get back my money? I made payment through. axis bank.The ticket is not booked but amount is debited from the my account. What i need to get back my money? Please suggest me to resolve this issue.
                                I booked train tickets on 26 December, 2008 but it got failed but i didn't get refund till now. How can i get back my money? I made payment through SBI Debit.Transaction ID is [protected] The ticket is not booked but amount is debited from the card. What i need to get back my money? Please suggest me to resolve this issue.
                                Dear Sir,

                                On 15-02-09 I tried a reservation for one ticket from Kakinada TO Sec'bad, but the transation shows failed after payment made by me thru SBI ATM-CUM-DEBIT CARD. But I was tried for second time, this time also the transation failed due to server problem after payment made by me...so on four times via transations Ref. ID [protected], [protected], [protected], [protected].Finally I hadn't get any reservation against payment.

                                But the same time Rs.1415/- (283*5 times) is debited in my SBI ATM-CUM -DEBIT CARD. But still the amount is not credited in my Bank.

                                Pl tell me what I do to get my amount back.

                                regards,

                                Ravindra Kumar Athota.
                                MOB #[protected].
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                                  Rajinder Anand
                                  from Pune, Maharashtra
                                  Apr 17, 2008
                                  Resolved
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                                  Resolved

                                  I had booked one IIIrd AC Train I-Tkt though IRCT site as per the details given below but till date I have not got the refund of the same.

                                  Date of Journey[protected]
                                  Class - IIIrd A/C.
                                  Train No. - 2163
                                  No. of Person - 3 people were booked and all three were cancelled.
                                  Tkt PNR No.[protected]
                                  Trans ID - [protected]
                                  Booked Station - Pune
                                  Reservation Upto - Chennai.

                                  TDR No 384775 dt. 24-12-07 was made by Pune Station and was send to Chief Commercial Manager (Refund) Mumbai CST vide DTDC and the same was recd. in Mumbai on 2nd Jan. 08.

                                  Today when I called office of Chief Commercial Manager Mumbai and spoke to Mr.Vasuva on[protected] on the status of my refund I was told that in there office no claim is pending and they have only March last 15 days claims pending. I was advised to check with IRCTC hence requesting you to pl. update me with the status of the same ASAP.
                                  After speaking to Mr.Vasuva again he told me that the money has been tranfered to IRCTC on 28th March 2008 alongwith other claim and now I should check with IRCTC. IRCTC i[censored] send e-mail you won't get proper reply and there is no e-mail id or phone no. of higher ups if your claims are not being addressed.
                                  I have been speaking to one Mr.Bansi in TDR Department but again no positive response over the phone nor e-mail.
                                  People should avoid booking on the net.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 

                                  IRCTC — No refund till date

                                  Hi,
                                  I had booked a ticket for travel on 26th Nov 2008. Out of 3 tickets 2 were wait listed and just 1 was confirmed during the chart preparation. I immediately ie before train departure mailed to irctc to cancel the confirmed ticket also.
                                  Till date there is no sign of refund. also no one is bothered to check and confirm on the status. Pls coordinate and suggest.

                                  Best Regards
                                  Ashok Goenka.
                                  MY FATHER BOOKED ON THE DATE :05/10/2009 BUT THE DATE OF JOURNEY DATE:06/10/2009 ON THAT DAY TRAIN CANCELLED SO PLZ REFUND THE MONEY 180RUPESS THE PNR NO:[protected] TRANSATION ID : [protected] [protected] ITS KVB DEBIT CARD NUMBER SO PLEASE DO ME FAVOUR FOR ME
                                  Hi,
                                  I have booked 3 tickets from hyderabad to chennai. TDR was filed on 27-May-2010 na d the PNR were [protected] & [protected]. Starting from that till now the status is showing like Refund under process. I dont know when it will be refunded. I dont know atleast my son or my grandson will be given with that amount or not. we all know that each and every activities of our government department will be very slow. but i haven't expected that this much slow for such a simple thing...

                                  if you know anyother way, convey to me.. let me try with that way...
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