Indian Railway Catering & Tourism Corporation [IRCTC] — Bad treatment by ticket issuing lady

Address:

Hyderabad, Andhra Pradesh, 500008

Hello,
This is mohammed,

Yesterday i went to nampally Railway Station Hyderabad to book tickets along with my grand mother, i stood quietly in the queue for my turn untill this lady who issues the ticket refused to give me tickets and literally asked me to leave...

I explained her that I'm with my grandmother who is sitting on the chair right behind me and that I'm standing in the line for her, this lady told me to come in this line after 60 years when i become a senior citizen.

I started making a video of her and she said you can go and complain the commissioner but Nothin will happen to me and then she closed the counter... Later she called the security to get me out of there, but i didn't leave.

She was constantly rude to evryone, including other senior citizens, calling them dumb and slow.

I have a video to proof all of this.
I want a strict action to be taken against this woman.