[Resolved]  Indian Railway Catering & Tourism Corporation [IRCTC] — Complaint Regarding Train Late by more than 3 hours & Ticket Still Waiting List but No Refund Issued

I Anjana Booked a seat on JAT express AC 3 Tier worth ₹528.60 Via IRCTC Online for 26 August 2023, Train was supposed to to depart from Pathankot at 11:05 AM but Train itself was late my more than 3hrs & I could not travel because of it being too late.

The Train was Booked via IRCTC registered Account [protected]@gmail.com

(1) Train was late by more than 3hrs
(2) Our Ticket was in Waiting List till train Departed from Pathankot

When I filed TDR they refused to refund & in your refund Rules list it is clearly mentioned that even after PNR chart is prepared tickets in waiting List shall be dropped off & a refund shall be issued.

This is my first time traveling through IRCTC & it is a horrible experience indeed.

PNR: [protected]
TRAIN NAME: 18309/SBP JAT EXPRESS
DEPARTURE: Pathankot 11:05AM
DESTINATION: Jammu Tawi 2:25PM

Please look into the matter seriously & You can contact me anytime regarding this.

Thanks & Regards