Indian Railway Catering & Tourism Corporation [IRCTC] — Counter ticket query

Address:	Sambhal, Uttar Pradesh, 581402
Website:	Indian railway

Dear sir/ madum,

My name anant nayak i m from karnataka state, karwar district.
Sub: counter ticket waiting list ticket has not been cancelled.
Dear respected sir,
Last 2 days back i have booked 1tickets in counter, it is for kumta to vadodara, pnr number: [protected], train no: 16312, train name: bikanear express, in that train today we have journey in that station but unfortunately ticket has not confirmed during that tatkal waiting list.
Today we are going to kumta station and i will give to counter ticket cancellation person his name vijay kumar says that is not possible cancelled tickets this time, we are reaching 7:50am today, train is departure 8:32am during this station, how it is not possible cancelled in counter ticket, in e tickets we can take refund in same account with in 3 to 4 days. But they will missbehave, and cheated to every customer so i m kindly requesting you sir please resolve this problem and how can i take this refund in counter ticket, i hope sir this will be taking as serious act. I hope this problem will be resolve as soon as possible.

Note: in e ticket if it's waiting list we will getting refund back in account, in same we are going at that time station for cancellation ticket waiting list, that counter people telling, cancellation is not possible, half enover before we are reached in station, but station controller misguided for every customer i hope this people getting resolve in 2days.

Thanking you sir,
Yours faithfully,
Anant nayak
Sirsi (Karnataka)