Indian Railway Catering & Tourism Corporation [IRCTC] — delay in train

Address:

Bangalore, Karnataka

We had booked train 22678 ktym to ypr which was suppose to reach at ypr @4:15am on 28 april and we had booked another train 12079 ypr to dvg @6am on 28 april. We had a booking for 21 people for above trains. Due to a huge delay in train 22678 to reach ypr we missed our train 12079. This mistake was not from our part, the tt was also informed about the same delay and our booking details still he did not do anything on that matter. After all this we had to go in some other local train 11022, in which we didn't get seats and also we were exhausted by the long journey of standing for so many hours, we had to travel as if we didn't have any bookings. We were all suppose to reach for my brothers engagement in morning 11am but everything got delayed because the first train didn't reach on time at the right place. Its a huge mistake from railways part for not serving their citizens properly, even after paying so much and booking so much in advance we had to face this, we had 2 senior citizens who were falling in between our journey, we were not suppose to go in a local train, when we had pre bookings. We need strict action in this matter as we had suffered a lot in this journey and we need something to be done on this matter.